Telenor Linx is looking for a Customer Success Manager APAC, Digital Portfolio to support and grow our Mobile Network Operator (MNO) customers across the region. In this role, you'll play a key part in onboarding new services, driving product adoption, and helping customers maximize value from Telenor Linx's Digital Portfolio.

About the Role

As Customer Success Manager APAC, Digital Portfolio, you will be responsible for helping Mobile Network Operators maximize value from Telenor Linx's Digital portfolio, including Direct Carrier Billing (DCB), Service Bundling, Millom (Digital Distribution), and future digital products.

Working closely with customers, partners, and internal teams, you will drive successful product launches, customer growth, and long-term business outcomes across the APAC region. You will collaborate with Product, Engineering, Operations, and Partnerships teams to bring new opportunities to market, solve customer challenges, and support the continued expansion of Telenor Linx's Digital ecosystem.

You'll join an ambitious and international team spanning Europe and Asia, with occasional travel to collaborate with customers, partners, and colleagues across the region.

What You'll Be Doing:

· Own the success, growth, and retention of a portfolio of Mobile Network Operators across APAC.

· Lead onboarding and implementation of Digital products, ensuring successful launch and adoption.

· Build trusted relationships with commercial, business, and technical stakeholders.

· Act as the bridge between customers and internal Product, Engineering, Operations, and Partnership teams.

· Support early solution and integration discussions, helping customers translate business needs into requirements.

· Identify growth opportunities and drive product adoption, upsell, and expansion initiatives.

· Monitor performance, provide insights, and recommend actions to maximize customer value.

· Support contract renewals, commercial discussions, and customer success planning.

· Build relationships with strategic partners and support ecosystem growth across the region.

What You Bring

· Strong commercial mindset with experience driving customer growth, business outcomes, renewals, and commercial discussions.

· Good understanding of APIs, integrations, software products, and digital ecosystems, with the ability to translate customer needs into clear requirements and bridge business and technical discussions.

· Strong stakeholder management, communication, and relationship-building skills across business and technical audiences.

· Analytical and solution-oriented, with the ability to translate data, customer insights, and market trends into actions and business value.

· Demonstrates ownership, sound judgement, and a growth mindset while thriving in fast-paced, cross-functional, and international environments.

· Curiosity and willingness to leverage AI, automation, and digital tools to improve productivity, decision-making, and customer outcomes.

Education & Relevant Industry Experience

· Bachelor's or Master’s degree in Business, Economics, Engineering, Computer Science, Information Technology, or a similar discipline.

· 6+ years of relevant experience in Customer Success, Account Management, Partnerships, Business Development, or similar customer-facing roles within Telecommunications, Digital Services, SaaS, Payments, or Technology.

· Experience within Digital Payments, Direct Carrier Billing (DCB), Service Bundling, Digital Distribution, subscription services, or related digital partner ecosystems, including working with Mobile Network Operators (MNOs), Digital Service Providers, Content Providers, or technology partners.

About Telenor Linx

Telenor Linx is part of the Telenor Group, operating at the intersection of telecom and digital services. We partner with Mobile Network Operators and global digital players such as Google, Meta, and Amazon to enable seamless, secure digital connectivity worldwide.

Our role is to bridge the telco ecosystem with the digital world – helping our partners reach more users, grow their services, and deliver better digital experiences, while ensuring secure and reliable experiences.

Through our global platform, we support over 450 million subscribers across markets, delivering services across international roaming, network monetisation solutions and software engagement platforms. We are a global team of around 200 people, headquartered in Norway with offices across Europe and Asia.

Turn roaming expertise into commercial impact across APAC.

Telenor Linx is looking for a Customer Success Roaming Manager to join our Roaming Commercial team in Bangkok or Singapore. You will take a central role in strengthening customer partnerships and optimising the wholesale roaming business for our Managed Roaming customers across APAC and beyond.

About the role

This is a role for someone who understands that great roaming performance is created at the intersection of strategy, customer partnership and disciplined execution. You will own the commercial development and performance of the wholesale roaming P&L for a portfolio of Telenor Business Units—mobile network operators using the Telenor Linx Managed Roaming Service.

You will be the commercial bridge between the customer Business Unit and Telenor Linx: translating customer priorities into clear commercial actions, aligning stakeholders and mobilising the right expertise across our Roaming Commercial organisation. Your goal is simple—help each customer secure the strongest possible wholesale roaming position and realise the full value of our partnership.

You will collaborate with senior stakeholders and retail roaming colleagues at the customer, while working closely with Telenor Linx roaming negotiators, coverage planning and delivery teams across Asia and Europe. The role combines strategic influence with hands-on follow-through and offers the opportunity to shape decisions, solve complex commercial challenges and see the results of your work. Occasional travel is part of building strong relationships and delivering together.

What you will own

· Own commercial performance: Optimise the wholesale roaming business and P&L for your assigned Business Units, while supporting retail roaming priorities and strategies.

· Set direction and create accountability: Agree ambitions, targets and success measures with each Business Unit, then lead monthly tactical reviews to track performance and drive action.

· Connect customer needs with Telenor Linx expertise: Turn Business Unit priorities into clear objectives for roaming negotiators and align the wider team around delivery.

· Become a trusted commercial partner: Build strong relationships with key stakeholders across the mobile network operators and act as their primary roaming adviser within Telenor Linx.

· Maximise negotiated value: Use traffic steering and commercial insight to ensure discount agreements are fully utilised.

· Shape coverage priorities: Work with the Roaming Delivery team which services to open with which roaming partners.

· Drive decisions with insight: Use data, market understanding and commercial judgement to identify opportunities, resolve issues and improve customer outcomes.

If you are driven by results, energised by international collaboration and ready to contribute to a winning team built on Trust, Curiosity and Passion, we would love to hear from you.

Who you are

· You bring genuine enthusiasm for wholesale roaming and Customer Success, together with a strong commercial mindset.

· You take ownership, move initiatives forward and turn opportunities into results.

· You are credible with customers and communicate clearly across commercial, technical and operational teams.

· You combine analytical thinking with the ability to simplify complexity and make sound decisions.

· You are a collaborative team player who actively shares expertise, asks for support when needed and helps others succeed.

· You are structured, thorough and comfortable working across multiple priorities.

· You enjoy working in an international environment and build effective relationships across cultures.

What you bring

· A bachelor’s or postgraduate degree in economics or a related field.

· At least five years of experience in wholesale roaming.

· At least five years of experience in business or account management.

· At least three years of experience analysing relatively large data sets.

· Experience with roaming services and partner relationships.

· Experience in retail roaming and roaming negotiations.

· Experience working in virtual, international teams.

· Strong working knowledge of Microsoft Excel, PowerPoint and Word.

· Fluent spoken and written English.

Why Telenor Linx?

Telenor Linx is shaping the future of global telco services. As part of the Telenor Group, we partner with leading digital players—including Google, Meta and Netflix—and mobile network operators worldwide. Our services help more than 200 million subscribers stay connected wherever they are. You will join an international environment where roaming expertise, technology and commercial ambition come together to create real customer value.

Ready to put your roaming expertise at the centre of an international growth journey? Apply now—or contact us for a conversation about the opportunity.

Location: Bangkok, Thailand, or Singapore

Application deadline: As soon as possible.

All relevant candidates are subject to a background check conducted by Semac.

Questions about the role: Contact Magnus Svensson, Director, Head of Customer Success Roaming, on +46 709 614540. e-mail: magnus