Vacancies

AVP, Contracts

1. Provide counsel on changes or on issuance of new legislations, rules, and regulations regarding general law applicable to the Company’s and its key subsidiaries’ business, including any changes thereof, and communicate and create understanding of the same to the relevant persons
2. Provide counsel to various functions of the Company and its key subsidiaries, including drafting and review of complex legal agreements and documents (e.g. power of attorneys) in order to ensure that (i) their businesses will be conducted in accordance with applicable laws and regulations, and (ii) contractual arrangements will be enforceable as intended and not be enforced against them in an adverse way
3. Provide guidanceon the process of identifying legal risks that are expected to be critically importance to the business of the Company and its subsidiaries and provide the legal risk assessment report, including action plans, to top management in order to ensure timely risk management
4. Provide advice for the process of identifying and monitoring non-critical legal risks from general business management in order to ensure that the risks are mitigated
5. Work with external legal counsel, and guide junior members through difficult assignments, to ensure effectiveness of general legal issue management and to create optimal company’s interest under budget and time constraint
6. Provide advice on intellectual property areas to ensure that they are in accordance with the business objectives of, and in the best interest of the Company’s and its subsidiaries’
7. Provide advice for the process of identifying, monitoring, reporting and reducing risks relating to corruption and facilitation payments to ensure that such risks are effectively managed and closed
8. Provide direction to junior members, decide on the methodologies, concepts and techniques to be used, identify risks and determine how to approach and complete tasks, in order to guide and support junior analyst and successfully achieve targets
9. Ensure that one own area of assignments and contributions are appropriate to meet organization needs while pursuing improved performance
10. Continuously update oneself with changes in legal trend, which affect tools, processes, systems, and frameworks relevant to the role, in order to maintain knowledge levels required to perform complicated tasks
11. Collaborate with other departments / teams to facilitate analysis and identify process improvement / cost reduction opportunities 
12. Advise or educate management and set objectives and direction, in regards to own area of expertise, in order to support management in decision making processes
13. Participate in business planning process and proactively identifies opportunities to advance the success of the business
14. Be accountable for other certain works as assigned from immediate superior level

Officer, Cluster BR-BKK West 2

Principal Accountabilities :

• Provide information and suggestion about the products Promotions and services to the customers.
• Perform selling devices and accessories, Postpaid and Prepaid SIMs
• Perform device demonstration to the customer
• Perform registration for Postpaid and Prepaid number, port-in, change Prepaid to Postpaid
• Perform subscribe and unsubscribe additional and value added services
• Perform setting installment from customers Complaint handling and preliminary solving problem about device
• Provide suggestion about value added services to the customers
• Be accountable in gross additional subscriber and upselling target
• Can perform One Stop Service including aftersales
• Perform check device sale and money reconcile to report, find the gap until it equal and collect it to Cashier on daily basis

Qualifications :

• graduate degree in related discipline required
• Willingness to learn, Present service mind
• Good personality , communication and interpersonal skill
• Ability to work in pressure
• Ability to work in independently and in a collaborative team environment interacting with senior staff in the organization, manage and prioritize multiple tasks and consistently meet commitments
• Experience in sales and services is advantage

Senior Manager, Performance and Project Management

Principal Accountabilities :

Performance Management

• Monitor and improve process of renewal site nationwide for the company in order to ensure that the company is able to timely continue the renewal contract for cell site on the area to serve on company business
• Lead to minimize rental cost, monitor high rental sites and coordinate with TG for relocation if needed
• Implement team/vender performance management/dashboard across Site Management Dept., including KPIs, scheduling, budgeting, resource planning, and approach development, across multiple cross-functional projects to ensure synchronization of projects, and effective resource utilization
• Lead the process of setting detailed plan regarding site administration for the company in order to develop periodic and systematic site administration work and ensure work effectiveness of the function

Project Management

• Drive key cross-functional projects/activities, and provide assistance, if required to ensure effectiveness of cross-functional project aligning with project objectives 
• Lead project of sharing site nationwide with other operators to ensure that the company is able to run on business together with stakeholders by follow the regulation. Also, coordinate with other operators to ensure that site rental is suit and efficient for business
• Lead projects to ensure required permission from related parties is in place in order to ensure compliance with related rules and regulations
• Improve process of reviewing expiration date, terms and conditions of the contract in order to ensure validity and compliance with agreed cell site contract

Qualifications :

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Proven leadership skills and business acumen - performance driven
• Excellent presentation skills with solid communication capabilities and practices, both oral and written
• Excellent project management skills
• Works well in team environment, with sound negotiation and problem solving skills.
• Strong interpersonal capabilities and ability to work cross-functionally with other leaders on sensitive and/or emotional issues
• Demonstrated experience in handling large data sets and relational databases.
• Technical expertise regarding data models, database design development, data mining and segmentation techniques
• Proactive, persistent and self-motivated

VP, Head of B2B Large Enterprise Division

Description:

Effectively perform functional accountabilities below:

• Oversee the development of channel strategies of industry based channels for sales, up-selling and customer services for different types of channels and partners, including new channel introduction, channel expansion, channel exit, and segmented channels with support from insights and data analytics to achieve channel revenue and profitability, customer satisfaction and defined customer experience in each channel
• Manage the development and maintenance of different business model for industry based channels (e.g. Financial Sector, Service, Manufacturing, M2M, Mobile Bundle, and etc)
• Manage the channel economics model for industry based channels
• Manage the development and maintenance of strategic level of industry based channel policies for sales and service to deliver effective and efficient channel management and improve channel value preposition and communicate to Head Division to align operational level channel policies  with strategic level policies
• Manage interactions with Marketing Department, Business Analysis & Pricing Department, Product Department and Operation Department including identification of products / offerings / services to be introduced to channels and withdrawn from channels
• Oversee quantitative & qualitative research and analysis to assess opportunities and risks; prove hypotheses, validate directions and frame key decisions in order to support management workshops and strategy formulation
• Manage the development of short and long term business plans and identify initiatives supporting business plans to ensure their executions achieve objectives and goals
• Determine key channel performance measurements to monitor the effectiveness of strategies and manage strategic performance review to adjust strategy to meet changing conditions with support of relevant analysis
• Determine new channels for postpaid acquisition and services with new products to capture future growth and manage the new operating model development, feasibility study and development of plans  to introduce new channels to ensure efficient and effective processes and alignment with channel strategies
• Oversee the coordination with Business Intelligence to ensure complete and accurate delivery of related business intelligence capabilities based on provided data requirements to support operation of Sales and Service Strategy

Seek for industry insight and support division head in strategy development and implementation

• Seek for functional or industry knowledge to begin to be known as a thought leader
• Provide thought leadership around emerging trends and competitive landscape; assess opportunities and risks; proves hypotheses and validates direction using quantitative / qualitative analysis; and frames key decisions
• Encourage team members to seek for industry knowledge
• Understand and communicate dtac’s corporate and customer group’s strategic directions
• Provide support division head in developing strategy, direction, guidelines and action plans for division
• Develop department objectives and action plans to support and align with division directions and cascade to staff in department

Provide support to division head in budget plan and expenses and develop budget plan and manage department expenses to optimize benefit and ensure efficient budget allocation Collaborate across departments within Channel Strategy & Performance Management division to ensure the alignment across departments within division Manage operations and supervise team members in Sales and Service Strategy department

• Provide decision making and approval at department level and provide inputs for decision that requires higher level approval
• Provide issue resolution and escalation functions
• Manage risk to ensure continuity of business
• Supervise team to identify, develop, and communicate improvement opportunities and initiatives, realize improvements and report progress
  • Be accountable for special assignments as allocated by immediate superior level

Manage team members, resource allocation, coach, mentor, conduct/attend team building, team training

• Manage, monitor, and evaluate performance of subordinates to ensure staff’s achievement of goal and target
• Ensure staff are motivated and followed code of conduct as well as operational compliance with corporate policies and regulatory to promote corporate governance
  • Manage team capability development, team career path and competency development

Qualifications :

• Undergraduate degree in related discipline required; Graduate degree (MBA) preferred.
• Minimum 10 years of experience in relevant business area. More than 5 years of leading direct reports required.
• Experience in wireless, retail, and FMCG sectors; management consulting experience preferred.
• Experience in channel strategy development, operating model design and assessment, analytical technique and complex problem solving
• Experience in project planning and management with ability to break-down complex problems into manageable goals
• Understanding of typical processes, systems, and challenges in a wireless and retail environment
• Understanding of current and emerging trends in multi-channel and omni-channel approach
• Strong analytical, conceptual and strategic thinking competencies to analyze business environment and define opportunities, solutions or approaches for channel optimization by using observation, data, external benchmarking, competitive intelligence and fact-based insight with intuition and foresight
• Exceptional interpersonal skills  and demonstrated skill in influence, conflict resolution, and negotiation
• Excellent verbal and written communication, facilitation and presentation skills. Exceptional PowerPoint and Excel skills.  Produces high-quality deliverables with minimal preparation time or secondary review.
• Ability to work in independently and in a collaborative team environment interacting with all levels in the organization, manage and prioritize multiple tasks and consistently meet commitments.
• Intellectual curiosity and willingness to learn

Supervisor, Roaming Financial Operation and Coordinator

Summary of Job Purpose:

To support all financial operation process including accrual, analysis, reconciliation, settlement, reporting and collection.

Principal Accountability :

• Responsible for delivering monthly reports e.g. accrual report, forecasting report, revenue and cost report etc
• Coordinate and align functional and process strategies with global team
• Reconcile and perform the settlement tasks with partners/global team
• Related operation tasks e.g. invoicing, follow up the agreement
• Support debt collection process
• Support Adhoc assignments from line manager

Qualification, Skills and Competences :

• Minimum 3 years experiences in Financial, Business Analyst, or Business operation field
• Bachelor’s Degree in Finance, Accounting, Information Technology, Business Administrative, Engineer or related field
• Fluent in English on both spoken and written
• Extensive experience in Microsoft Excel (V lookup, and PivotTable are required), Word, and PowerPoint
• Strong analytical, problem solving, communication and proactive skills
• Experience in Roaming Business, Telecommunication or Multinational Company is advantage
• SQL / Database skill is a plus.

Officer, Future Park Rangsit Service Hall

Principal Accountability :

• Provide information and suggestion about the products.
• Promotions and services to the customers.
• Perform change customer information services and products to the customers.
• Perform bill payment service to and refill to the customers.
• Perform registration for new number port-in, change Prepaid to Postpaid Complaint handling .
• Be accountable in gross additional subscriber and up selling target Can perform One Stop Service .
• Can perform retention Manage queue in Service Hall to be in standard SLA that are Cashier waiting time <= 7 mins CS and One Stop Service waiting time = 15-12 mins.
• Perform service for customer after working hour if there is customers in queue. Perform check money reconcile to report find the gap until it equal and collect it to Cashier on daily basis.

Qualification

• Undergraduate degree in related discipline required
• Willingness to learn
• Good personality , communication and interpersonal skill
• Present service mind
• Ability to work in pressure
• Ability to work in independently and in a collaborative team environment interacting with senior staff in the organization, manage and prioritize multiple tasks and consistently meet commitments
• Experience in sales and services is advantage

Manager, Rating & Charging System Analyst

Job Purpose:

• Analyze and provide suitable technical solution for Rating & Charging, Promotion, Campaign, and Reward on Convergent Billing to support business requirements.
• Deliver IT work products to meet business requirement.

Principal Accountabilities:

• Work with business analyst/project manager in regards to user requirements and requests to ensure that the final product would deliver the desired outcome.
• Work with domain architecture regarding the solution design to align with IT strategies.
• Work with infrastructure team regarding capacity planning to ensure alignment and compatibility of system design for effective and efficient application development
• Work with product vendors to ensure correct understanding of requirements and complete delivery of services/products in the scope.
• Perform system test (functional, performance) to ensure quality deliverables and assist in other test activities such as SIT and UAT.
• Provide third tier support for incident management of applications in charge to ensure that the incidents and problems are efficiently, and sustainably fixed within minimal timeframe.
• Be accountable for other certain works as assigned from immediate superior level.

Qualifications:

• Bachelor’s degree or higher in Computer Science, Computer Engineering, Telecommunications, IT, MIS or other related fields
• At least 7 years’ experience in system development and system analysis; Telco background is preferred but not mandatory
• Extensive experience in working in complex IT projects, exposure to multi-national working environment is a plus
• Good experience in analyzing impact of IT and telecommunications on business processes
• Good relationship and communication skills to coordinate with related teams and product vendors, possess the capability to work well with non-technical staff in defining requirements
• Strong analytical and problem solving skills
• Experience in many operating systems such as Windows Servers, Clients and UNIX and databases like Oracle or open sourced Postgres.
• Vendor management skill is preferred
• Fast learner and willing to learn and to adapt oneself to the company’s working culture
• Self-motivated, creative and willing to learn new technologies
• Able to work well under pressure in a fast changing environment
• Possess a strong attitude of quality and customer centricity

Supervisor, B2B Sales-SME

1.    Manage project to implement online-reporting platform
2.    Develop and monitor key financial KPIs to measure business performance and identified root cause of key changing to improve the department’s overall financial outcomes and deliver the result to management
3.    Monitor, planned and managed P&L/EBITDA margin/Revenue to ensure target achievement
4.    Work across other departments to design new effective and practical data structure in Data warehouse for department
5.    Develop forecasted sales performance
6.    Performed revenue analysis  to identify the root cause for revenue increase and decrease 
7.    Performed customer behaviour analysis to identify potential opportunities
8.    Develop sales incentive scheme as well as monitor result for post evaluation
9.    Performed reward calculation for campaign and evaluate campaign result to improve campaign effectiveness
10.    Provide all statistical reports needed to ensure that business run smoothly and efficiently which cover all business areas
11.    Designed, prioritized and scheduled all statistical report for department
12.    Maintained data correctness, completeness and readiness  by coordinating with Technology group to resolve any problems in data warehouse causing by data discrepancies
13.    Developing and implementing databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
14.    Acquiring data from primary or secondary data sources and maintaining databases/data systems
 

Education  and   Qualifications:    
•    Bachelor’s degree in Statistic, Computer Science or Business Administration
•    At least 5-7 years of working experience related to data analysis/business analysis/Finance/telecoms/wireless communications
•    Good command of both reading and writing. Speaking is a plus
•    Strong knowledge of and experience with reporting packages (e.g. Business Objects) and/or SQL database
•    Knowledge of statistics and experience using statistical packages for analyzing datasets (e.g. Excel, SPSS)
        
Key Competencies and/or Professional Skills
•    Excellent in logical thinking, strong in communication and presentation skill
•    Proactive, well-organized, good at cross functional work, fast learner and flexible to any change
•    Excellent problem solving skills and negotiating skills
•    Good interpersonal and communication skill, both oral and written are required
•    Good attitude with service minded
•    Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
•    Able to work independently as well as be a strong team member
 

Senior Manager, Postpaid Brand Communication

The Online Marketing Campaign Senior Manager formulates the strategy, and owns the execution, of various online advertising formats/campaigns across all webs, mobile, PPC and social media channels. The successful candidate will work with business leaders to convert campaign objectives and budgets into a comprehensive campaign strategy, plan and run all day-to-day campaign operations and optimize performance based on results. 
The candidate will be responsible for initiating, developing and managing tactical online marketing campaigns that are designed to source new prospects, assist prospects in moving along a conversion process and grow site traffic, social media base, mobile internet penetration, average customer spend and lifetimes across various customer segments.
This individual will be driven by business metrics to initiate and drive innovative tactical online marketing campaigns at positive ROI and assist in formulating online marketing strategies.

People We are Looking for;

• Good Knowledge of online marketing channels, in particular of ad serving, online/internet marketing and other marketing knowledge. Mobile marketing, social media marketing and PPC are strongly desired.
• Proven ability to meet or exceed KPI targets on campaigns ranging from Branding, Tactical/Promotion, Acquisition, Activation and Retention
• Detail-oriented with an ability to readily shift to big picture strategic thinking
• Demonstrated ability to leverage analytic insights to lift campaign performance
• Self-driven working style and ability to juggle multiple projects at a time
• Good working relationship with internal and external teams/partners and agencies – demonstrate a positive, can-do attitude providing a credible and valuable point of view
• Able to independently drive projects through to completion; able to plan and prioritize multiple tasks effectively. Ability to achieve project goals in a fast paced environment with multiple conflicting priorities
• Strong written and oral communication skills; as well as presentation and facilitation skills
• Strong attention to detail and Solid presentation skills
• Good planning and organizational skills, intuitive ability to priorities based on available information
• Highly creative thinker
• Passion for online marketing, social media marketing, mobile marketing and PPC are crucial

Education/Experience:

• Minimum of 5 years of integrated online marketing experiences
• The ability to clearly and effectively articulate thoughts and points
• Experience working with AdWords or other Bid Management Platform
• Strong web analytical skills, proficient with analytical tools such as Google Analytics.
• Experience with online ad serving concepts (SEM/PPC/CPM/CPA/RTB/ROI), video, and affiliate, and email, mobile and social media marketing.
• Excellent knowledge of online media channels, techniques, metrics, planning and technology

Customer Service dtac Hall COCO Mueang Yala

Principal Accountabilities :

• Lead the end-to-end Coco operations in the assigned Coco shop to comply with dtac’s policy
• Achieve sales and service targets and deliver target customer experience to customers
• Lead the performance management of the assigned Coco shop to ensure the targets for each outlet
• Achieved and corrective actions are implemented for underperformed outlets Implement activities to integrate sales and services functions into the operations of assigned Coco shop
• Lead the issue resolution to ensure proper issue resolution within the agreed SLA
• Lead the new initiative campaign launch, and new product or service launch into Coco shop to ensure successful launch Lead team members, resource allocation, coach and mentor

Qualifications :

• Bachelor degree in business management or any related fields.
• Excellent knowledge/ experience in sales, services and commercial activities in Outlet Management.
• Strong leadership and managerial skills.
• Strong people management, customer relationship Management and development.
• Strong communication Flexible to travel across regions

Manager, Cost Planning & Control

Job Purpose: 

To provide financial support and analysis within dtac, in order to support Group management in achieving its dtac’s financial targets.

Principal Accountabilities :

• Support the preparation of Group Budgets and forecast at project levels.
• Ensure variances are properly analyzed and explained to department heads in monthly basis. 
• Coordinate with Group representatives for monthly accrual submission from Divisions to Accounting with quality check.
• Analyze and address the unusual transactions (if any) before month end closing.  
• Be the main focal point for operational users and full support the input development and analysis of Functional Cost Breakdown Analysis process for the Group. 
• Manage delivery of financial advice and information to all affected parties.
• Provide guidance and training on financial issues to operational users. 
• Be the key point of contact for Financial issues within the operating unit.
• Liaise with Finance and Operations to ensure overall financial compliance. 
• Look for opportunities to improve processes and decision / operations support.
• Finding new Operational Excellence opportunity to ensure cost efficiency going forward.  
• Handle financial project and manage by yourself.   


Education:  

• Bachelor/Masters/Professional degree in Finance/Accounting.
• Other analytical fields (Economics, Mathematics etc) with the right experience are also encouraged to apply.


Work Experience: 

• 3+ years of full time working experience in areas of Financial planning/ Analysis/ Reporting/ Controlling.
• Candidates with 3+ years of direct functional experience in the respective Group with some Financial/analytical background will also be given opportunity.
• Experience relative to individual Groups (TG/SG/MG/Others) is preferable.
   

Skill:  

• Candidate must be an independent thinker and good interpersonal skills.
• Confident and comfortable in enforcing governance and control at all hierarchy level within the Group.
• Have good cost analytical skills and cross-functional work.
• Have excellent attention to details to ensure high quality work.
• Able to manage multi-tasking with tight deadlines. 
• Fluent in Thai and English.

VP, Head of Corporate Compliance Department

The Head of Compliance in a Telenor Business Unit (Telco and Banks) is expected to undertake the following tasks in their BU / region:  

• Implement and enforce a vigorous and robust compliance programme in Telenor and ensure full corporate and legal compliance of local laws, regulations and Telenor’s Governance Principles, Code of Conduct and accompanying policies;
• Review of activities and transactions to ensure that business is being conducted in an ethical and legal manner and that policies and procedures are followed to reduce the risks of non-compliance with laws, regulations and Telenor policies;
• Regularly review policies, procedures and other internal processes to ensure that they are in compliance with relevant laws and stakeholder expectations and are in alignment with the overall goals of the compliance programme. Lead the implementation of the governance work program;
• Lead the Compliance Risk Identification Process with group and local policy owners on identifying compliance risk and steps that need to be implemented in circumventing or addressing those risks. Follow up the implementation of the mitigation steps with the local policy owners and report to the local management and GC. Undertake third party risk assessments in cooperation with global sourcing
• Participate and facilitate the local BU Compliance Committee Meetings pertaining to alleged acts of compliance violations, and support and advise the BU management. Report the findings, conclusions, recommendations and future remedial steps in respect of compliance cases to the BU Compliance Committee and Group Compliance;
• Development and roll out of of compliance, anti-corruption and governance training and awareness programmes and roll-out and implement such training and programmes;
• Resolve violations of rules, regulations, policies, procedures, Anti-Corruption Compliance Programme, and Code of Conduct by evaluating or recommending the initiation of investigative procedures;
• Act as an independent review and evaluation function to ensure that compliance issues/concerns within the organization are being appropriately evaluated, investigated and resolved;
• Identify potential areas of compliance vulnerability and risk; develop/implement corrective action plans for resolution of problematic issues, follow up on the implementation of the corrective actions and provide general guidance on how to avoid or deal with similar situations in the future.;
• Increase compliance visibility and strengthen the compliance function across the region;
• Liaise with internal and external stakeholders as appropriate;

Advise employees on legal issues related to compliance with the Anti-Corruption Compliance Programme.

Personal qualities

• You are a person who has the ability to think strategically, see the “big picture” and solve complex tasks as well as paying attention to details
• You have the ability to work well in cross-functional processes and leading others.
• You have good business understanding and strong communication skills. Telenor values innovation and cooperation and are flexible with big work-load capacity;
• You have the ability to handle several work streams in parallel while ensuring that targets are reached;
• You are able to provide drive processes forward and motivate co-workers;
• Ability to travel internationally when required

Qualifications

• University Degree in Law (preferred), Business Administration or Government & Politics
• Experience of leading others
• Solid and relevant work experience of 07 years from one or more of the following fields: Governance, Risk Management, Legal and/or corporate compliance matters.
• Experience in managing stakeholders at top management level.
• Proven good communication skills
• Fully fluent in written and spoken English Language

Telesales Lead - SME

• Accountable for BMA/UPC SME customer portfolio, maintain revenue baseline, upsell sales target and churn retention.
• Supervise and drive portfolio upsell by linkage all internal parties to generated tasks supporting customer business requirement
• Supervise and enroce team dtac business way of selling (BWS) including efficiently use of weekly planning, SFA, CC&B and Corpedia.
• Drive sales of all SME products and solutions, promotions, and updated telecom market. Professionally present, upsell and deliver agreed commitment customers.
• Manage Sales call efficiency, productivity with aligned objective and output with unit head.
• Ensure team's excellent execution of dtac business sales essentials: Integration / Total Quality / Value / Stakeholder Relationship / Customer Education / Service level agreement
• Regular report to unit heads: Team's weekly retention, upsell and churn pipeline update, regular sales report, and post-acquisition evaluation.
• Support transition of new customer acquired by Direct Sales.
• Hold team meetings, training, working groups; provide reports, and analysis as required by line manager
• Lead, supervise, manage 12 telesales

Assistant Manager, BI Application Business Analyst

• Analyzing the business requirements, attending review meetings with user and providing solutions
• Able to suggest or provide alternative / option for potential solutions of contextual marketing campaign platform based on technical and business requirements perspective.
• Work closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction.
• Attend/ host design review meetings and coorpate with related team
• Assisting user acceptance testing team during testing defining the test cases/data Triage defects and effectively communicate parameters to developers for rapid reproduction and fix
• Education:
  • Bachelor’s or higher in Telecommunication, Computer Science, Computer Engineer or related fields
• Work experience:
  • Minimum 5 years work experiences in application development field.
  • Communication skill in English conversation and written.
  • Fast-learning and able to adapt to new products
  • Strong attention to detail with a focus on end-user (stakeholder) needs. 
  • Service mindset. Must possess positive attitude and do whatever it takes to ensure the job meets user requirement.
  • Experienced with Contextual Marketing, IBM infosphere streams, NoSQL Database as Couchbase is advantages
  • Work experience in large-scale application development project that involve at least 5 developers.
  • Knowledge in java application using Java, J2EE, Web Services (both SOAP/WSDL), MVC framework, Struts,Oracle and PL/SQL is advantages

Assistant Manager, Legal

1.    Ensure strategic litigation planning. Act as an representatives on behalf of the directors and management in all court cases, defend litigation cases in relation to claims against board, management, in commercial, civil, labor, criminal and intellectual Properties Protection areas including handle cases involving litigations, prosecution for DTAC and its subsidiaries. 
2.    Planning about lawsuit matters on court cases and arbitration case including review statement of claim, defense and motions among civil case, criminal case, administrative case, labor case, intellectual Properties and others relevant about lawsuit.  
3.    Analyze and determine the best legal strategy to ensure a successful case outcome; prepare briefs and legal argument; rehear witness testimony before a court.
4.    Conduct about the fraud cases and compliance matters including being the team leader for internal audit, detection, investigation, compliance and litigation. 
5.    Giving the legal opinions, monitor cases statuses, legal issues and problems. 
6.    Interview, select and prepare witnesses, including experts, for court hearings or trial. Argue motions and participate in pre-trial or pre-hearing conference. 
7.    Draft, review and revise contracts for legality and adequacy, and negotiate with government agencies, private individuals and organization in non-litigation situations. 
8.    Solve any problems for all legal issues and review statements before release to the public or media and handle the variety and difficulty of legal issues also. 
9.    Others legal matters as assigned by Head of General Disputes and Resolutions Department & General Counsel. 

Officer, Customer Call Service(English Agent)

Summary Job Purpose :

To perform all call center activities and provide basic call center to achieve performance targets and deliver target customer experience

Principal Accountabilities :

• Handle customer inquiries, complaints and resolve customer problems with prompt, accurate and courteous replies over the phone both inbound and outbound calls
• Provide products, service and general information to customer
• Execute customer instruction of both request and complaint transaction
• Handle charge dispute inquiry
• Analyze and grant credit limit to customer
• Update products and service information
• Identify selling opportunities to act upon it, or pass to appropriate party to follow up
• Identify problem / issues and report to Team Leader

Qualification  (Minimum Requirement)   :

English Agent    

• Very good at English ( TOEIC score >  550 points )
• Possess strong analytical and problems solving skills with the ability to serve the best service to customer
• Good interpersonal, coordination and communication skill
• Good at English and Thai typing

AVP, Service Delivery Management

Job Description:

* Establish and maintain the work instructions and guidelines designed to ensure consistently high service performance, monitor service delivery personnel, monitor SLAs of requests and incidents, and evaluate customer feedback to develop quality improvement processes.
* Owner of the Incident, Request, Change and Escalation processes for the Service provider ensuring high levels of performance in these processes, accurate reporting and working with Internal/External Service provider in establishing service improvement activities when required.
* As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review on relevant party
* Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed.
* Champion Service and Support in projects and developing a strong understanding of projects impacting your businesses and ensuring service impact is minimized and agreed.
* Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems and PIC for internal and external
* Drive internal and third party service review meetings covering performance, service improvements, quality and processes.

* Transformed and optimized internal, problem, request, change, service level management, availability management workflow.


Job Requirements:
* 7+ years of experience in IT Service Delivery.
* Bachelor's Degree or equivalent work experience.
* ITIL Qualified; certifications preferred.
* Expert knowledge of ITIL disciplines.
* Previous experience as a Team Lead or demonstrable experience in leading virtual teams.
* Excellent leadership and people management skills.
* Excellent written and verbal communication skills. 
* Willingness to support and mentor junior staff.
* Excellent customer facing/customer service skills.
* Experience of managing 3rd parties and 3rd party delivered services.

* Strong interpersonal, time management, decision-making and conflict management skills.

* Passion for driving business improvement, and leading change in a large, complex, global environment.

Senior Manager, Process Improvement Manager

• Key objectives of the position are to provide overall E2E Process Improvement:
• Promote a learning organization that embraces continuous improvement, to achieve its business objectives, and is comfortable to challenge organizational leaders as necessary to create an action-based culture of continuous improvement, and accountability.
• Manage a structured Project Management program, including coaching and mentoring of the CRM tools and concepts. Lead, and facilitate key continuous improvement efforts, in support of business priorities.
• Partner with Business Unit leadership team to define overall strategies necessary to improve customer, quality and productivity performance, and achieve its financial goals in support of the divisional Process Improvement Business System vision, as well as accelerate the cultural changes necessary to support the program.
• Align Business Unit Process Improvement Steering Committee activities with business strategy to target most impactful projects, and facilitates determination of the project methodology to be applied (Project Management, Kaizen, etc.) to ensure effective execution.
• Lead and facilitate continuous improvement efforts in support of corporate strategic goals; including providing lean training to departments and teams and leading kaizen events.
• Challenge organizational leaders, as necessary, to create an action-based culture of continuous improvement, and accountability, to improve their KPI’s, including growth, productivity, asset utilization, inventory, and customer allegiance.

Job Requirements:

• Bachelor’s degree in Industrial Engineering, Business or related field.
• A minimum of 5 - 7 years of direct related experience working with Lean, Business Process Improvement, Continuous Improvements, Kaizen, etc.
• Experience working in recognized Lean business system.
• Experience coaching alignment between strategic business plans, and lean improvement plans.
• Formal lean training and comprehensive knowledge of lean, and continuous improvement methodologies, and tools.
• Proven implementation track record delivering results, with the ability to influence at all levels of the organization through a collaborative approach.
• Ability to see bigger picture, and envision step-change scenarios.
• Strong interpersonal, time management, decision-making and conflict management skills.
• Passion for driving business improvement, and leading change in a large, complex, global environment.
• Proficient in use of Microsoft Office Suite and ability to master a variety of software applications

Senior Manager, Financial Business Analysis

Principal Accountabilities :

• Review business case on Product, Pricing & Campaign decisions developed by Marketing team, B2B team & Line mobile team and provide finance input and vetting for Commercial Forum approval.
• Ensure ICFR control for proper accounting of pricing decisions. Ensure approval governance for pricing decisions, and act as Finance Representative to ensure finance alignment.
• Develop process of reporting of monthly market update of dtac’s marketing activity of product & campaign, B2B & SME, CVM, Digital marketing. 
• Develop business cases for all Investment Committee decisions and support the IC process.
• Conducting post evaluation with right learning & recommendation for improve profitability

AVP, Legal

1.    Ensure strategic litigation planning. Act as an representatives on behalf of the directors and management in all court cases, defend litigation cases in relation to claims against board, management, in commercial, civil, labor, criminal and intellectual Properties Protection areas including handle cases involving litigations, prosecution for DTAC and its subsidiaries. 
2.    Planning about lawsuit matters on court cases and arbitration case including review statement of claim, defense and motions among civil case, criminal case, administrative case, labor case, intellectual Properties and others relevant about lawsuit.  
3.    Analyze and determine the best legal strategy to ensure a successful case outcome; prepare briefs and legal argument; rehear witness testimony before a court.
4.    Conduct about the fraud cases and compliance matters including being the team leader for internal audit, detection, investigation, compliance and litigation. 
5.    Giving the legal opinions, monitor cases statuses, legal issues and problems. 
6.    Interview, select and prepare witnesses, including experts, for court hearings or trial. Argue motions and participate in pre-trial or pre-hearing conference. 
7.    Provide legal counseling and information pertaining to protect business operation including provide legal and business advice to Marketing Group, Sale Group on all campaigns to ensure legal compliance, e.g. sale and marketing activities both to minimize risk and to maximize efficiency
8.    Draft, review and revise contracts for legality and adequacy, and negotiate with government agencies, private individuals and organization in non-litigation situations. 
9.    Solve any problems for all legal issues and review statements before release to the public or media and handle the variety and difficulty of legal issues also. 
10.    Legal risk management, legal risk prevention in the area of commercial, civil and criminal areas and others related matters. 
11.    Take care about the registration of IP protection in Thailand and also offshore to protect dtac’s brands and monitor the validity of such registration continually.
12.    Others legal matters as assigned by Head of General Disputes and Resolutions Department & General Counsel. 

VP, Head of Digital Product Development Department

Job Purpose:

• To lead in digital product development area under commercial group by initiating new digital services with feasible business and P/L models with partners and creating product development requirements and solution. Also, to work with internal teams to prepare digital product launching and operation support.

Job Description:

• To lead in digital product development areas by creating digital product strategy/ roadmap to be align with KPIs of division and company.
• To lead in creating CAPEX and OPEX yearly budget plan and control their spending effectively across fiscal year.
• To be able to initiative new digital product ideas, run feasibility business and P/L models with internal and external partners.
• To negotiate with partners to have effective business models, but still be align legally with related government laws.
• To lead in producing digital product requirements, customer and product journeys and also work with internal/external technical teams for implementing solutions under agreed time plan to launch.
• To work with internal teams in terms of product operations, support, settlement and reconciliation.  

Qualification:

• At least 8 years experienced in mobile/digital product development, mobile network, partnership management and any related fields. 
• Having experiences in product marketing/campaign side would be a plus.
• To be able to think out of the box and eager to know and always catch up new digital technologies so as to produce new product ideas and update such trends to management.
• Be excellent in presentation skill, especially, to senior and top level management.
• Be fluent in English.

VP, Head of Customer Insights Department

Job Purpose:

• To manage the development of Analytical support given to business users, including business analysis, data mining, and forecasting for customer lifecycle management, to understand users’ behaviour and attitudes towards different topics in which impact the lifecycle of relevant products and services, forecasting and modelling to provide insights, analytical and statistical information required to support effective decision making.

Scope of Accountability:

• Manage the develop of Customer Insights strategy, roadmap, and policies, in order to efficiently support internal business users, as well as create standardized process and practice within function.
• Manage the development of customer lifecycle management report, such as standardized reports and performance dashboard, in order to support business strategy by providing insights & identify market opportunities, and analytical reports.
• Manage the development of business analysis and report on relevant areas of customer lifecycle management, such as users’, behavior and attitudes, to efficiently forecast customer lifecycle on relevant products and services.
• Management the development of data mining variable set, to efficiently support the business analysis that have been made.
• Management all supporting ad-hoc assignments requested from internal business users, in order to support business users in decision making processes in regards to customer lifecycle management of products and services.
• Manage and ensure quality of all data and analysis being developed for most accurate insights for customer lifecycle management.

To be successful in this role you will need to demonstrate the following competencies:

• Good understanding of range of data manipulation and analysis techniques.
• Excellent data interpretation skills.
• Good communication, presentation and influencing skills.
• Good logic and thinking capabilities.
• An ability to understand, source and profile data.

Officer, dtac center Robinson Hatyai

Principal Accountabilities :

• Lead the end-to-end Coco operations in the assigned Coco shop to comply with dtac’s policy.
• Achieve sales and service targets, and deliver target customer experience to customers.
• Lead the performance management of the assigned Coco shop.
• To ensure the targets for each outlet are achieved and corrective actions are implemented for underperformed outlets.
• Implement activities to integrate sales and services functions into the operations of assigned Coco shop Lead the issue resolution.
• To ensure proper issue resolution within the agreed SLA Lead the new initiative campaign launch, and new product or service launch into Coco shop.
• To ensure successful launch Lead team members, resource allocation, coach and mentor.

Qualifications:

• Bachelor degree in business management or any related fields.
• Excellent knowledge/ experience in sales, services and commercial activities in Outlet Management. Strong leadership and managerial skills.
• Strong people management, customer relationship Management and development.
• Strong communication Flexible to travel across regions.

VP, Head of Company Secretary Department

This position is expected to effectively perform functional accountabilities below:

• Manage process of setting detailed plan, work process and procedure regarding corporate secretary in order to develop periodic and systematic process and ensure work effectiveness
• Manage and control over BoD’s direction and policy deployment in order to ensure that those actions and decisions are communicated and followed up where necessary
• Manage and control over resolutions, requests and initiatives arising from BoD in order to ensure that those actions and decisions are communicated and followed up where necessary
• Manage process of coordinating with corporate governance agency e.g. SET, SEC, IOD, Thai Listed Company Association in order to develop CG system, update rules, regulations and best practices, and exchange relevant information and data
• Manage development of CG information and materials to be disclosed to all relevant stakeholders via both informal and formal channels
• Manage process of coordinating with Communications Department to promote the Company’s corporate governance to both internal and external parties in order to ensure correct understanding and maintain good corporate image
• Manage process of providing advice and recommendation to BoD members, executives, and employees of the Company and its subsidiaries with respect to their roles and responsibilities as well as to facilitate them to comply with applicable corporate governance policy, standard, rules and regulations
• Manage and organize annual shareholders’ meeting and prepare necessary materials in order to ensure compliance with rules and regulations
• Manage process of liaison with SEC/SET/SGX in order to ensure accuracy and appropriateness of facts distributed to SEC/SET/SGX e.g. 56-1 and annual report
• Develop department action plan of department to provide guideline and instruction for team .
• Supervise, monitor and control utilization of CAPEX and OPEX to ensure optimal corporate benefit, as well as alignment with budget plan .
• Ensure the development of a capable and motivated team to sustain organization profitable growth
• Manage, monitor, and evaluate performance of subordinates to ensure achievement of department goal and target
• Ensure operational compliance with dtac’s policies and regulatory requirement to drive towards sustained operation and promote corporate governance
• Evaluate and manage risk to be within acceptable risk level in order to minimize potential business disruption
• Collaborate and support on corporate agenda upon request

Qualifications

• Bachelor’s or Higher in Laws or related.
• Minimum 8 year’s experience in Corporate Secretary function to the Board of Directors in listed company.
• At least 3 years in supervisory or managerial experience in a position that exercised corporate secretary control role.
• Strong knowledgeable in laws and regulations governing, or having attended training courses concerning corporate secretarial practices
• Having knowledge and understanding about corporate governance principles and best practices
• Being independent and straightforward in the discharge of duties and provision of both recommendations and comments
• Good interpersonal skills and the ability to work well with people at all levels; and the confidence to provide support to high-level and board members;
• the ability to prioritize work and to work well under pressure; plus analytical and problem-solving skills
• Fluent in English both verbal and written. 

Senior Manager, Contextual Marketing

Job Description :

• Develop and manage personalize marketing campaigns across channels (both traditional & digital channels)
• Identify initiatives/new ideas/new techniques for improving campaign results according to feedback from channels and its performance
• Design the core engine/business logic for campaigns target/moment of contact and offers according to customer interact journey and their behaviour
• Provide high level of campaign requirement to campaign solution/development team
• Collaborating with prepaid marketing/sale & distribution/customer service to delivery and maximize efficiency in campaigns launched
• Track & Evaluate performance of launched campaigns with regular reports/analysis  provide
• End-to-End managing for segmented prepaid to maximize life time revenue & best customer experience

Qualification

• IT and MBA background are needed
• SQL and data analysis are mandatory skill needed
• Experienced in CRM and target-based marketing campaign with proven result more than 2 years
• With Knowledge and experience in digital marketing/personalized marketing/marketing analytic projects  are preferable
• Having logical thinking with analytical skill to identify business values
• Eager to learn new things with high passion to make things happen
• Good in presentation and communication skill

Manager, Contextual Marketing

Job Description : 

• Develop and manage personalize marketing campaigns across channels (both traditional & digital channels)
• Identify initiatives/new ideas/new techniques for improving campaign results according to feedback from channels and its performance
• Design the core engine/business logic for campaigns target/moment of contact and offers according to customer interact journey and their behaviour 
• Provide high level of campaign requirement to campaign solution/development team
• Collaborating with prepaid marketing/sale & distribution/customer service to delivery and maximize efficiency in campaigns launched
• Track & Evaluate performance of launched campaigns with regular reports/analysis  provide
• End-to-End managing for segmented prepaid to maximize life time revenue & best customer experience

Qualification

• IT and MBA background are needed
• SQL and data analysis are mandatory skill needed
• Experienced in CRM and target-based marketing campaign with proven result more than 2 years
• With Knowledge and experience in digital marketing/personalized marketing/marketing analytic projects  are preferable
• Having logical thinking with analytical skill to identify business values
• Eager to learn new things with high passion to make things happen
• Good in presentation and communication skill 

Manager, Pricing

If you are the one who passions about pricing with “can-do” attitude, fast learners as well as love to do analytical work. This is the right job for you!

Working in pricing team, you will provide strategic direction for products along with involvement in many initiatives on how to drive the growth using variety of parameters such as customer acquisition, retention and commission etc. This role also involves some initiatives for product innovations and ideas. Think beyond the current situation and come up with optimum price and product proposals to grow the company revenue.

Job Description:

• Pricing Strategy: make and drive recommendations to executive leadership on pricing strategies, portfolio vision and communicate pricing strategy, structure, policies and processes to organization.
• Pricing Project Management: manage pricing projects, such as Pricing Strategy update, Post-Evaluation process implementation, by involving stakeholders and manage resources cross-functionally.
• Pricing Analysis: analytical works such as deep-dive on Telecom trend and competitors, analysis on any pricing related issue, price positioning, develop pricing related unique selling point in market.
• Tactical Pricing: recommend tactical moves to compete with competitors in market.
• Pricing for new product: define pricing requirements, business frameworks by working collaboratively with new product development teams. Model pricing structure and profitability expectations of new product launches.
• Finance and modeling: develop business case and financial modelling to evaluate the revenue impact.
• Handset Pricing: provide both strategic approach for handset bundle offering and recommendation for handset financing by using tariff performance and customer lifetime value.
• Post campaign evaluation: provide analysis regarding campaign performance vs targets.

Desired Skills and Experience:

• Experience in Telecom Industry, related industry (internet, OTT player)
• Capable of data driven analysis and have holistic view on pricing especially tariff and handset offers in Thai market
• Experience in Project management in a resource constrained environment
• Ability to translate customer needs and insights into actionable Pricing strategies, portfolios vision, price plans, concepts         and business levers in general
• Excellent problem solving, business communication, and organizational influence skills, and experience working in cross-functional teams
• Strong analytical skills to understand market movements, pricing, and overall financial levers/analysis
• Bachelor’s degree in science or analytical majors
• Quick learner with can-do attitude
• Proficient in financial analysis, strategic frameworks, and competitive analysis
• Prior experience in Telecom marketing / pricing function preferred

Manager, Procurement and Network Contracts

- Reviewing and drafting various kinds of contracts and other legal documentation to support the Company’s and its affiliate’s  business operation and ensure that

(i) their businesses will be conducted in accordance with applicable laws and regulations, and (ii) contractual arrangements will be enforceable as intended and not be enforced against them in an adverse way.

- Identifying the issues/risks arising out of the assignment, preparing legal risk assessment report and providing appropriate advice to the business unit and the management in operating the business/making decision.

- Providing advice in various areas of law relating to the Company’s business operation

- Coordinating with other business units/teams to effectively complete the assignment as well as serve the business needs and identify process improvement/cost reduction  opportunities where possible

- Providing counsel on changes or on issuance of new legislations, rules, and regulations regarding general law applicable to the Company’s and its key subsidiaries’ business, including any changes thereof, and communicate and create understanding of the same to the relevant persons

- Leading/Supervising subordinates in the team to  improve competency and ensure optimal performance

- Providing advice for the process of identifying, monitoring, reporting and reducing risks relating to corruption and facilitation payments to ensure that such risks are effectively managed and closed

- Ensuring that one own area of assignments and contributions are appropriate to meet organization needs while pursuing improved performance

- Continuously updating oneself with changes in laws and regulation as well as legal trend, which affect tools, processes, systems, and frameworks relevant to the role, in order to maintain knowledge levels required to perform complicated tasks

- Being accountable for other certain works as assigned from immediate superior level

Qualification:

• Bachelor’s and Master’s degree in laws
• At least 5 years of work experiences in drafting  and reviewing commercial contracts
• Telcom law knowledge/experience is preferable
• Experience from leading international law firms is  preferable
• Team player, ability to work under pressure and good inter-relationship skill
• Ability to identify and resolve problems quickly
• Fluent in Thai and English, both writing and speaking

Supervisor, Corporate Application Operation

Accountabilities :

• Perform the 2nd tier support for incident management to ensure that the incident is efficiently, effectively, and sustainable resolved
• Coordinate with and facilitate in the escalation of problems to resolve.
• Perform preventive maintenance activities for business application operation, including service health check to ensure that the programming and equipments are maintained at highest performance and maximum uptime
• Conduct service operational performance report to efficiently analyze and evaluate performance of service for further improvement
• Participate in operation support of both batch and on-line systems to ensure that all activities are performed effectively and efficiently
• Assist in product integration, manufacturing support, and verification test plans to meet requirements and specifications

Qualifications :-

• Bachelor's Degree or Master’s Degree in BIS, MIS, Business Computer, Computer Science, Accounting, Business Administration, IT or related fields.
• Minimum 2 years working experience in ERP/AX application with full- cycle implementation project.
• Highly responsible and self-motivated.

Customer Service Suvannaphum Airport

Principal Accountabilities :

• Provide information and suggestion about the products promotions and services to the customers Perform bill payment service and refill to the customers.
• Perform registration for new number port-in change Prepaid to Postpaid.
• Complaint handling and to be accountable in gross additional subscriber and upselling target.
• Can perform retention manage queue in Service Hall to be in standard SLA that are.
• Perform check money reconcile to report, find the gap until it equal and collect it to cashier on daily basis.
• Perform service for customer after working hour if there is customers in queue.
• Can perform One Stop Service.
• Act as a coordinator and company representative.

Qualifications :

• Bachelor’s Degree in related fields
• 0-2 years of working experience in customer services, receptionist or related
• Minimum in height 160 cm (Female), 168 cm (Male)
• Customer focused professionals to ensure our customers are cared for
• Good personality and coordination skills
• Good command of both spoken and written English
• Possess computer skills in major programs
• TOEIC required (500 scores up would be an advantage )

Supervisor, Middleware Development

Job Purpose:

To perform tasks for middleware infrastructure management activities, including design, implementation, and successfully deliver middleware solution which is a part of overall IT application implementation along to IT project / solution delivery

Principal Accountability

• Administering, design, implement, configuration and maintain middleware infrastructure platform
• Provide middleware management for application/software development life cycle such as application development, unit testing, integration testing, performance testing, user acceptance testing, problem investigation & resolve technical issue along project implementation
• Ensuring the readiness of the solution deliver to production environment smoothly with good quality
• Co-ordinate with cross teams to implement systems
• Manage IT vendor/outsourcer to deliver the solution as agreed scope, timeline with quality
• Develop relevant middleware design documents/technical specification including maintain related middleware inventory
• Involve in quality assurance of procedures to support and manage project to develop on plan and on quality including testing efforts, development and execution of test plans and test cases
• Provide consultancy for solution, system impact assessment and production problem solving
• Be able to manage multiple projects in parallel and prioritize tasks

Qualifications

• Bachelor's degree or higher in Computer Science or IT related filed
• At least 4 years working in middleware infrastructure administration such as Oracle WebLogic, Tuxedo & SALT, JBOSS, OSB, Micro service docker, open-source middleware products
• Good understanding of TCP/IP networks, HTTP, Unix operating system are desired
• Experience in middleware solution, enterprise application integration (EAI), service oriented architecture (SOA) architecture, enterprise service bus (ESB) technology
• Strong analytical and problem-solving skill
• Strong negotiation and vendor management skill
• Good English communication and interpersonal skill
• IT and telecommunication understanding is a plus

Senior Manager - Corporate Risk Management Unit

Job Purpose :

To develop,implement and maintain a state-of-the-art risk management framework, process and system throughout dtac in order to support management in decision-making and prioritization regards to risk exposure and other risk related topics.

Principal Accountabilities :

1.    To facilitate executive discussions regarding risk management, risk exposure vs risk appetite
2.    To update, assess and implement dtac risk management framework and its associated standards and tools.
3.    To take initiative in locating and targeting risks in dtac. 
4.    To provide corporate risk management information and concept to business and support functions, in order to create awareness and understanding in the area.
5.    To analyze risks from various sources of information to create holistic view in this regards and to support in provision of recommendation to be input for executives and relevant committee regarding corporate risk management
6.    To advise and support the business and support functions with regards to the implemetnation of dtac risk management framework. Focus in this respect is on identification, assessment and mitigation of risks
7.    To translate concerns/issues/problems with a vague context to clear management reports on topics related to risk management
8.    To act as Subject Matter Expert for the knowledge fileds of risk management
9.    To work with minimal guidance as independent consultant with direct managing and reporting responsibility.
10.    To collaborate with other functions to facilitate risk management process
11.    To be able to work with Group in the implementation of risk management and assocated standards and tools.
12.    To be accountable for the implementation of risk management tools :-Governance, Risk and Control Entreprise wide project-Risk Management module (GRACE) at dtac
13.    To be accountable for other certain works as assigned from immediate superior level
 

Officer, Customer Call Agent (Burmese Agent)

Summary Job Purpose :

To perform all call center activities and provide basic call center to achieve performance targets and deliver target customer experience.

Principal Accountabilities :

• Handle customer inquiries, complaints and resolve customer problem with prompt, accurate and courteous replies over the phone by inbound or outbound call
• Provide products, service and general information to customer
• Execute customer instruction of both request and complaint transaction
• Handle charge dispute inquiry
• Analyze and grant credit limit to customer
• Update products and service information
• Identify selling opportunities to act upon it, or pass to appropriate party to follow up
• Identify problem / issues and report to Team Leader

Qualification  (Minimum Requirement) :

• Myanmar nationality
• Bachelor's degree or higher in social science or public relations or related field
• Possess strong analytical and problems solving skills with the ability to serve the best service to customers
• Good interpersonal, coordination and communication skills
•  Very good at writing in official Burmese 
• Be able to speak, read and type in Thai
• Be able to work in shift at Srinakarin Call Center

Manager, Management Reporting

• •    To assist in analyzing company performance and preparing financial and operational performance reports :
  o    Monthly flash report for dtac management
  o    Monthly MC pack for dtac management
  o    Monthly Performance Report for dtac management
  o    Monthly and quarterly management reports and performance reports for Group Finance
  o    Quarterly Competition Analysis report
  o    Latest forecast and Performance update for dtac BoD
  •    Support preparation of additional BoD documents as required by meeting agenda
  •    Support development of presentation material for workshop with Telenor Management 
  •    To support other functions and external auditors on financial and operational information requirement
  •    Act as a hub for official statistics, information and financial statements for all internal stakeholders.

Qualification:

• Master or Bachelor degree in Finance and/or Accounting with minimum 5 years experience in managerial accounting or related field
• Has strong communication skill with Management level in both English and Thai.
• High attention to detail and analytical mindset to investigate and understand performance movement.
• Able to work independently with all level of stakeholders.
• Knowledge in ERP, Hyperion system, BI is optional but preferable
• Telecommunication industry backgrounds is preferable

Able to work long hours /during weekend when necessary to meet reporting deadlines

AVP, Financial Planning

Provide guidance and ensure good quality of financial supporting analysis e.g. business case development, feasibility analysis, and financial modeling for groups to support executives, relevant functions, and project managers in order to facilitate financial decision analysis and financial decision making Review and perform aggregated managerial accounting reports development and analysis, as well as guide junior members through difficult assignments, in order to create holistic view of managerial accounting and provide support to executives to make decision making in a timely manner Review cost allocation to ensure appropriateness of cost of product or cost of operation in compliance with standards and policies Coordinate with relevant parties to provide expert advice and recommendation related to financial information, through providing insights from expertise and experience, as per request or as deemed appropriate, to facilitate executives in controlling and managing their functions’ risk and performance Drive operational excellence initiatives in each group in order to enhance efficiency and effectiveness of business operation as per goals and targets Provide guidance on the development of sophisticated financial analysis e.g. complex business case development, feasibility analysis, and financial modeling for organization as a whole, in order to support initiatives or new project development Monitor over the process of implementing operational excellence initiatives for organization as a whole, in order to enhance efficiency and effectiveness of business operation as per goals and targets Maintain an understanding on financial strategies of benchmarking organizations or current issues from external sources in order to adopt market best practices into organization

Provide analysis direction to junior members, decide on the methodologies and techniques to be used, identify risks and determine how to approach and complete tasks, in order to guide and support junior analyst and successfully achieve targets Continuously update oneself with changes in related financial trend, which affect tools, processes, systems, and frameworks relevant to the role, in order to maintain knowledge levels required to perform complicated tasks Assist senior members to perform conventional financial assignments or to identify and respond generic, basic issues, in order to ensure better understand the processes for future references Contribute, if needed, to the implementation of small, low complexity strategic project, which is simple and specific in nature, under guidance, in order to support senior members in the documentation or reporting of performance Learn to use professional concepts and company policies and procedures to solve patterned problems

Be accountable for other certain works as assigned from immediate superior level

Senior legal officer

- All of Power of Attorney and related matters. 
-  Handling complaint matters 
- Coordinate with business units, internal/external 
- Supports in any important meeting, legal documents, meeting appointment and any related assignments.
- Suggesting and drafting the commercial contracts & agreements 
- Keeping record & filling for legal document
- Handle about permits and licenses matters including renewal

Senior Manager, Advanced Analytics(Data Scientist)

Principal Accountabilities :

• Perform large-scale data analysis and develop effective machine learning or statistical models, segmentation, classification, pattern recognition, optimization, etc. on large and complex data sets
• Develop, build and test statistical and computational models that serve as a key input for real-time contextual marketing tools
• Identify actionable insights and suggest recommendation for data-driven marketing campaigns
• Communicate findings and build buy-in with key stakeholders through data visualizations
• Interact and collaborate with product and marketing managers to provide impactful analysis and insights that align with business objectives
• Work closely with other BI functions and campaign operations to provide end-to-end analytical solutions and proactively create and test decision rules for marketing campaigns

Qualifications

• M.S./Ph.D. in a quantitative field such as mathematics, statistics, data science, computer engineering, or related field
• 5+ years of experience in solving analytical problems using quantitative approaches
• Excellent understanding of fundamentals of statistics
• Strong experimental design and analysis skills
• Strong machine learning and deep learning techniques
• Work experience in natural language processing (NLP) is a plus
• Ability to manipulate and analyzing complex, high-volume, high-dimensionality data from varying sources
• Ability to communicate complex analysis in a clear, simple, and actionable manner
• Working knowledge of SQL and relational databases and analysis tool such as R, SAS, SPSS, Python or Matlab
• Work experience in Telecom industry is an advantage
• Good command of English

Application & Contact :

• Email your CV and application to Thanaton.trakoolwong@dtac.co.th
• Please ensure that in the email subject you mention the job you are applying for and your Employee Number.
• You are welcome to contact Khun Thanaton Trakoolwong for more information on the job.

Software Developer

You will be working on implementing current standards for software development for digi’s internal and customer facing applications.

You are a nodejs guru. You dabble in native javascript ES6. You are enthusiastic about testing (TDD) for javascript and you debug effeciently.

Computer Science or related degree


You have 3 to 4 for years of working experience in this field.


Experience from a startup culture is desirable.
Proficient in front-end web development.
Good knowledge of developing with Nodejs.
Good knowledge of working with Git.
Some knowledge of server management / AWS or any cloud provider.
Some knowledge of deployment CI/CD using Jenkins.
Some knowledge of developing using docker containers.
Knowledge in React will be an added advantage

AVP, Database Analysis & Process Improvement

Data Analysis

• Apply your expertise in quantitative analysis, data visualization and data-mining to tell the story behind numbers and derive actionable insights for the business
• Assist leads to prioritize business and information needs and define corresponding master data
• Filter and clean data by reviewing reports, and performance indicators to ensure accurate interpretation
• Understand industry trends, and develop in-depth, vertical-based actionable insights that help drive value for Site Management Dept.
• Be able to draw correlations between elements of business process (eg. contract lifecycle, matter management, etc), do predictive analysis and be able to articulate recommendations to the business
• Conceptualize and build scorecards and dashboards that are simple, visually appealing, yet showcase a powerful story
• Design succinct presentations that balance high-level insights for leads and detailed view for vertical teams
• Think and work independently, demonstrate creativity and deliver quick results, yet demonstrate a team-player attitude
• Act as an insights expert for Site Management Dept., yet collaborate effectively with the core team and cross-channels
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality

Process Improvement & Assurance

• Identify, plan and implement key projects to improve quality, reduce cost, increase productivity and improve cycle time resulting in significant business improvement and customer satisfaction
• Establish project specific quality procedures, standards and specifications with key managers in the project team
• Ensure the project specific process, procedures and work instructions are documented, controlled and communicated effectively
• Review and monitor adherence to the project specific process, procedures and work instructions
• Work closely with the negotiation and contract manager to ensure the process and procedures support the effective transfer of information from landloards        
• Actively lead projects and provide individual contributions after key projects have been identified.
• Periodic reviews of compliance

Qualifications :

• Relevant qualification in data analysis, process improvement, and assurance
• Ability to produce high quality work under deadline pressures, adjust to changing demands in a fast-paced environment, and execute with speed and precision
• Ability to work with stakeholders to assess potential risks.
• Proven experience in process improvement, leading projects with a record of successful implementation

Personal skills/qualities:

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Proven leadership skills and business acumen - performance driven
• Excellent presentation skills with solid communication capabilities and practices, both oral and written
• Excellent project management skills
• Works well in team environment, with sound negotiation and problem solving skills.
• Strong interpersonal capabilities and ability to work cross-functionally with other leaders on sensitive and/or emotional issues
• Demonstrated experience in handling large data sets and relational databases.
• Technical expertise regarding data models, database design development, data mining and segmentation techniques
• Proactive, persistent and self-motivated

AVP, Head of Accounts Payable Unit

Effectively perform functional accountabilities below:

• Manage process of setting detailed plan, work process and procedure regarding accounts payable in order to standardize accounting practice and ensure work effectiveness of the function.
• Supervise process of reviewing accounts payable documents in order to ensure accuracy and completeness of document in compliance with standards and policies.
• Supervise process of accounts payable recording and closing for company in order to ensure accuracy of accounts payable in alignment with standards and policies.
• Supervise process of monitoring accounts payable and provide document and data to relevant functions in order to ensure accuracy of payment in due course.
• Supervise process of coordinating with regulators, auditors and all relevant parties in order to provide and clarify corporate’s accounts payable related information and issue.

Develop unit action plan to provide guideline and instruction for team. Manage utilization of functional CAPEX and OPEX to ensure optimal corporate benefit, as well as alignment with budget plan. Ensure the development of a capable and motivated team to sustain organization profitable growth. Manage, monitor, and evaluate performance of team to ensure achievement of unit goal and target. Ensure operational compliance with policies and regulatory requirement to drive towards sustained operation and promote corporate governance. Perform risk assessment and support risk management activities to ensure all potential risks are continuously monitored.

Collaborate and support on corporate agenda upon request

Customer Service Suvannaphum Airport

Principal Accountabilities :

• Provide information and suggestion about the products promotions and services to the customers Perform bill payment service and refill to the customers.
• Perform registration for new number port-in change Prepaid to Postpaid.
• Complaint handling and to be accountable in gross additional subscriber and upselling target.
• Can perform retention manage queue in Service Hall to be in standard SLA that are.
• Perform check money reconcile to report, find the gap until it equal and collect it to cashier on daily basis.
• Perform service for customer after working hour if there is customers in queue.
• Can perform One Stop Service.
• Act as a coordinator and company representative.

Qualifications :

• Bachelor’s Degree in related fields
• 0-2 years of working experience in customer services, receptionist or related
• Minimum in height 160 cm (Female), 168 cm (Male)
• Customer focused professionals to ensure our customers are cared for
• Good personality and coordination skills
• Good command of both spoken and written English
• Possess computer skills in major programs
• TOEIC required (500 scores up would be an advantage )

Senior Manager, Procurement and Network Contracts

- Reviewing and drafting various kinds of contracts and other legal documentation to support the Company’s and its affiliate’s  business operation and ensure that:

(i) their businesses will be conducted in accordance with applicable laws and regulations, and (ii) contractual arrangements will be enforceable as intended and not be enforced against them in an adverse way

- Identifying the issues/risks arising out of the assignment, preparing legal risk assessment report and providing appropriate advice to the business unit and the management in operating the business/making decision.

- Providing advice in various areas of law relating to the Company’s business operation.

- Coordinating with other business units/teams to effectively complete the assignment as well as serve the business needs and identify process improvement/cost reduction  opportunities where possible.

- Providing counsel on changes or on issuance of new legislations, rules, and regulations regarding general law applicable to the Company’s and its key subsidiaries’ business, including any changes thereof, and communicate and create understanding of the same to the relevant persons Leading/Supervising subordinates in the team to  improve competency and ensure optimal performance

- Providing advice for the process of identifying, monitoring, reporting and reducing risks relating to corruption and facilitation payments to ensure that such risks are effectively managed and closed.

- Ensuring that one own area of assignments and contributions are appropriate to meet organization needs while pursuing improved performance.

- Continuously updating oneself with changes in laws and regulation as well as legal trend, which affect tools, processes, systems, and frameworks relevant to the role, in order to maintain knowledge levels required to perform complicated tasks.

- Being accountable for other certain works as assigned from immediate superior level

Qualification :

• Bachelor’s and Master’s degree in laws
• At least 8 years of work experiences in drafting  and reviewing commercial contracts
• Telcom law knowledge/experience is preferable
• Experience from leading international law firms is  preferable
• Team player, ability to work under pressure and good inter-relationship skill
• Ability to identify and resolve problems quickly
• Fluent in Thai and English, both writing and speaking

Senior Manager, OE & Project Management

Principal Accountabilities :

• Proactively identify operational excellence (OE) and process improvement initiatives in dtac organization in order to drive cost reduction and process improvement
• Ensure project success and smooth implementation
• Partner with business owners and cost controllers to quantify financial impact and track saving
• Explore and leverage best practice with other Telenor’s affiliates
• Drive and act as project manager on Finance Group/HQ and CFO projects

Qualifications :

• Background in financial management, Corporate Finance, working capital management
• Experienced working in cross multiple national culture environment and be able to drive cross-country projects
• Strong self-motivation, positive mindset, accountable, and eager for success
• Good project management and prioritization skill
• Able to work independently and communicate to all management levels professionally
• Able to think strategically and outside the box but willing to roll up one’s sleeves and work on detail
• Good in working cross-functional with interpersonal skills
• Good presentation skill and good English in writing, reading and speaking
• Accounting or Finance background is preferred

Officer, Call Agent(Burmese Agent)

Summary Job Purpose:

To perform all call center activities and provide basic call center to achieve performance targets and deliver target customer experience

Principal Accountabilities :

• Handle customer inquiries, complaints and resolve customer problem with prompt, accurate and courteous replies over the phone by inbound or outbound call
• Provide products, service and general information to customer
• Execute customer instruction of both request and complaint transaction
• Handle charge dispute inquiry
• Analyze and grant credit limit to customer
• Update products and service information
• Identify selling opportunities to act upon it, or pass to appropriate party to follow up
• Identify problem / issues and report to Team Leader

Qualifications :

• Bachelor's degree or higher in social science or public relations or related field
• Adaptable and able to work in remote area
• Good communication skills
• Required language(s): Candidate must be fluent in Burmese language with Thai people also a necessity. Accept native speaker
• Able to work in rotation shift
• 0 – 2 years relevant experience in call center, customer service, hospitality or Airlines
• Good command of Computer Literacy, and typing skills
• Strong passion and good attitude with the energetic and service minded manner
• Be able to work in shift at Srinakarin Call Center

Senior Manager, Prepaid Channel Target & Performance Analysis

To plan and perform analysis to support the development and improve channel performance/ To manage KPI target setting for sale staffs and external business partners for purpose of growing sales & revenue and support corporate direction.

• Propose strategy to set channel KPI sales/revenue target for all related products for all distribution channels to order to drive growth & balance on fairness/motivation
• Initiated in depth channel analysis to identify loop hole/area of improvement with the recommended action
• Establish the regular update to monitor & analysis channel performance in order to be able to alert and identify problem areas before it become big impact/too late
• Collaborate with other departments and teams to facilitate analysis and identify process improvement opportunities.

Qualifications :

• Master’s Degree in Business Administration, Marketing, Finance, Economics, Engineer or any related field with analytical skills e.g Statistic
• Experience in performance in depth analysis and cost/benefit analysis’s is required
• Expertise in using MS Excel and PowerPoint presentation development is required
• Expertise in using MS Access & SQL is preferable 
• Work experience in channel management would be an advantage
• Good command in English language
• Passionate and able to work under time constraints and prioritize work assignment effectively

Senior Manager, Prepaid Value Proposition

• Analyze and monitor customers information, looking specifically for trends and early indicators regarding prepaid business performance
• Analyze competitors’ movement and able to initiate promotional for retaining and stimulating usage to effectively compete in the market
• Understand prepaid customer behaviors and able to effectively manage their experiences throughout the prepaid customers life cycle
• Utilize strong analytical ability to evaluate end-to-end customers experience across multiple channels and touch points
• Able to consolidate information into actionable items, reports and presentation
• Develop marketing plan and work closely with Product development, Brand communication, and Sales team to execute and manage effective marketing campaigns
• Measure campaign effectiveness and continuous improve on performance to serve business objectives and assess against target KPIs
• Continuous monitor prepaid ongoing campaigns and services, resolve all unforeseen problems resulting from those activities

Qualifications

• Bachelor’s/Master’s degree in MBA, Engineering, Economics, Finance or related field,
• Telecom, FMCG and/or product/marketing/channel experience is an advantage
• 5+ years’ experience in Business/Financial analysis/Product marketing or related
• Strong analytical, ability to think strategically and able to visualize and communicate to others
• Able to drive issues to closure; very strong leadership capabilities
• Self-learning, sense of ownership, and speedy execution is a must
• Ability to work with cross-functional team and professionally communicate with all levels
• Highly organized with exceptional attention to detail
• Excellent Communication Skills with proficiency in English language

Assistant Manager, Social Engagement

Responsibility:

• Build relationship with online communities and influencers (including micro Influencers) through various strategies, sponsorship, activities, etc.
• Supervise campaign or activity executions with online communities or influencers
• Collaborate with vendors and agencies (creative agency, media agency, organizers, etc) to fulfill the excellent executions
• Monitor and maximize outcomes of the activities
• Report results with recommendations to superior for future improvements

Requirements:

• Basic knowledge about social media, functionalities, uniqueness, etc.
• Good understanding about social movements and key components of social landscape
• Interested in and follow social movements in nature
• Highly flexible
• Very good communication and interpersonal skills
• 3-5 years of experience in creative, content or social media areas
• Love to learn and explore new things without structured guidelines

Manager, Project Management

Principal Accountabilities:

Effectively perform functional accountabilities below:

• Lead Business Support System and cross-divisional project management activities to ensure effectiveness of delivery of Business Support System and cross-divisional project aligning with project objectives within determined timeline, set budget and expected solution quality
• Manage resource allocation for assigned projects to enhance resource utilization, and maximize effectiveness of cross-divisional project delivery
• Lead the implementation of project management techniques to enhance efficiency of project management
• Manage risk and issues that may occur during project period to deliver the expected outcome of the project, and mitigate any threats in quality
• Responsible for operation readiness and also keep record of technical documentation to ensure that the new developed solution will perform efficiently and smoothly on operation environment
• Manage project sign-off to ensure completion of project within project scope, timeline, and other requirements that were agreed upon
• Manage and control expense during project period to ensure that budget is efficiently and transparently utilized
• Lead the negotiation with vendors to ensure alignment with initial agreement as well as optimal benefit for the company
• Be accountable for other certain works as assigned from immediate superior level

- Develop action plan for team to provide guideline and instruction for team members

- Support the development of a capable and motivated team to sustain organization

profitable growth

- Evaluate performance of team to ensure achievement of team goal and target

- Ensure operational compliance with dtac’s policies and regulatory requirement to drive

towards sustained operation and promote corporate governance.

- Provide input to support and facilitate risk assessment activities to ensure all

potential risks are continuously monitored

- Collaborate and support on corporate agenda upon request

Qualifications:

• Have skill set related to project management.
• Strong leadership, analysis, negotiation, presentation, and communication skill
• Telecommunication business knowledge
• Ability to work with minimum supervision
• Ability to deal with people from all level ranging from senior management to officer
• Good command of written and spoken English
• Good attitude, problem-solving skill, and able to work under pressure.

E-Commerce Manager

Summary:

• Driving online sales by setting up marketing plan and communication plan including defining and driving end to end Customer Experience. Execute campaigns for new product launches and creative selling campaigns. This function is to mainly drive the two products of online sales: dtac online store and iRefill (online top-up service on web).

Role:

• Overall control in e-commerce channel with end to end business process.
• Driving traffic to our e-commerce website by optimizing comprehensive online marketing programs using all applicable media—SEO, social, email, display and PPC.
• Flawlessly manage the execution of all of the above; including ongoing collection of email addresses across all channels and customer segments while generating a positive return on all spend.
• Create marketing campaigns for new product launches and create creative selling campaigns.
• Work closely with team design team and copy writer as it relates to writing and optimizing website look& feel and content to ensure both search engine visibility and favorable user experience.
• Track, evaluate and report on all marketing initiatives with the goal of growing the number visits, improving conversion rates, increasing average order value and optimizing spend efficiency.
• Work as team with other members of the device marketing, Trade and channel management to plan and implement online sales campaigns.
• Stay on top of developments in online marketing, identify new online marketing opportunities and trends.

Qualification:

• Minimum of 3-5 years in eCommerce business or with online marketing experience.
• Critical thinking and analytical problem-solving skills; passion for data-driven decision-making.
• Strong project management skills.
• Ability to work independently (self-starter) and as part of a team in a multitasking environment.
• Comfort with all Microsoft Office programs and Google Analytics.
• Passion in online.
• Good command of English language.

AVP, Product Performance Measurement & Analytics

Job Summary:

• This position will work with Products Metrics, Measurements & Reporting from internal digital channels such as Web, App and linking it to GSM data. Provide the visibility on product reporting through data driver approach and provide the recommendations to improve efficiency.  This role is accountable for the suite of tools and technologies utilized to tag, track, analyze, measure and report on activities across the digital channels, device types, and on the digital voice of the customer.

Role:

• Collect, analyze and interpret various campaigns statistics from multiple dtac sources & channels to campaign owners to optimize campaign and set directions.
• Establish actionable dashboards and provide ongoing reporting, targets and plans to drive outcomes to move KPIs and to continuously improve the digital customer experience.
• Delivers actionable data driven recommendations for enhancing digital experiences, growing traffic, deepening user engagement and maximizing revenues.
• Maintain, own and enhance daily, weekly, monthly, and quarterly business processes and deliverables.
• Communicate service performance against key indicators to internal and external stakeholders.
• Support the procurement of the necessary digital platforms to support automated and real-time collection and presentation of data.
• Proactively make recommendations based on where the initiatives are meeting, exceeding, or missing key performance indicators (KPIs).
• Ensure high-quality analysis.
• Perform other special projects, as assigned.

Qualification:

• Bachelor’s or higher  degree in Analytics, Statistics or Computer Sciences, Master's degree is preferred.
• Minimum of 6 years of analytics or BI related experience.
• Well versed with SQL,Visual Analytics software, BI reporting tools etc.
• Problem solver with excellent analytical skills and ability to turn data into information and insights.
• Open minded, innovative and creative – seeks ‘out of box’ solutions.
• Open communicator; excellent oral and written communication skills (Thai & English).
• Possess a natural curiosity; never willing to settle for an answer, always asking the next question.

Senior Manager, Product Marketing - Mobile App & My dtac

• Drive the dtac application installs and engage active users with the market activities/ campaigns/ incentives model, etc.
• Monitor, analyze and optimize product offering based on past results, learning as well as customer insights.
• Collaborate with Call Center, Branded shops, Prepaid Retailers, Market segments, and other teams to ensure a smooth and effective campaign execution.
• Work with dtac app product owner, developers and other digital service/product owners to improve end-to-end campaign journey and performance.
• Provide guidance to graphic designer(s) for the production of marketing creatives in various marketing creatives, such as static banner, VDO, canvas, carousal, print ads and etc, with a consistent and alignment of marketing guideline.
• Provide post campaign evaluation and share result to all stakeholders with the key action summary.

“Must-Have” Qualifications:

• Product marketing knowledge in mobile application and online self-service for customer convenience with excellent design thinking skills.
• Good command of English - communications and presentation.
• Strong interpersonal skill and teamwork with a great digital mindset.

Other “Nice-to-Have” Qualifications:

• Skills of negotiation, creative thinking & customer centric problem solving.
• Has experience in digital online marketing.

Digital Marketing & Insight (Facebook Optimizer)

Overview:

• As a Digital Marketing Manager of the new product, you will be responsible for leading strategy and operations across all digital channels (focus in Facebook). Your responsibility is to get the best possible result at each individual step through Customer Lifecycle Stage, Acquisition, Retention and Reactivation.

Role:

• Develop strategy and execution plan of digital performance marketing across all channels, Paid/ Owned / Earned (mainly focus in Facebook).
• Managing budgets and campaign performance across all digital marketing channels to meet business’ objectives.
• Drive the development and implementation of consistent KPIs across all marketing channels such as including of in-app notifications, push notifications, SMS and email marketing.
• Works with the Data analyst team to understand attribution and how to accurately measure the importance and ranking of each channel.
• Doing reports to measure and evaluate campaign performance and business opportunities in order to improve the business performance.
• Focus on new and innovative ways of engaging customers through constant testing & refining of new initiatives such as programmatic marketing.

Qualification:

• Bachelor degree in Business Administration, Statistics or related fields; Master’s degree is a plus.
• Minimum 3-5 years of experience in digital performance marketing across all paid channel.
• Have strong all around knowledge of online marketing landscape.
• Outstanding analytical skills and data-driven approach.
• Experience in design, planning and execution of online advertising campaigns, post-campaign evaluation and / or SEO a plus.
• Strong communication skills, with fluency in both English and Thai.
• Experience with start-up environment is desired.
• A passion for further developing Dtac as one of Thailand’s leading companies.

Supervisor, Analytics

You have to cooperate with marketing, business, and product teams to answer key questions about how to grow our business by deep understanding of consumer lifecycle, behavior analysis, customer segmentation, predictive modeling.

• Using quantitative analysis, data mining, and the presentation of data to see beyond the numbers, understanding consumer behavior.
• Make business recommendations with effective presentations of findings at multiple levels of stakeholders through visual displays of quantitative information.
• Perform large-scale data analysis and develop effective statistical model for time series, segmentation, classification, pattern recognition, optimization, etc. on real-time streaming data.
• Identify actionable insights and suggest recommendation for data-driven marketing campaigns.
• Communicate findings and build buy-in with key stakeholders through data visualizations.
• Interact and collaborate with product and marketing managers to provide impactful analysis and insights that align with business objectives.

Qualification:

• BS or MS/PhD in Comp. Sci, Engineering, Physics, Math, Statistics or related.
• Minimum 3-5 years of experience in digital performance marketing across all paid channel.
• Deep understanding of statistical analysis, common quantitative techniques like regression etc, experiment design a must.
• Significant experience with SQL and working with large data sets.
• Good knowledge in BI tools and/or data visualization tools e.g PowerBI, Tableau, SAP BI.
• Experience in programming/scripting, knowledge of statistical packages like R, pandas etc is a plus.
• Exposure to “Lean Startup” validated learning methods is a strong plus.
• Strong communication skills, with fluency in both English and Thai.

AVP, Direct Response Marketing (Social & Display Advertising Lead)

1. Digital Paid Media Planning

• Lead digital paid media planning & buying for conversion campaign.
• Develop strategically solid media recommendations with supporting rationale.
• Manage day-to-day plan changes & maintain media plans.
• Provide and conduct presentation to top management.
• Work with team member to set up foundation of media execution process.
• Provide consulting service to lead of business units on media plan related to campaign.

2. Social & Display Advertising

• Initiate strategy of social advertising, display advertising and affiliate advertising for conversion purpose.
• Oversee end-to-end digital acquisition campaign execution.
• Mange budget, tactic, bidding & optimization to maximize campaign performance with minimum cost in daily/weekly basis.
• Coach junior to manage & optimize social, display and affiliate ads and conduct business approach.
• Set up A/B testing strategy, lookalike audience, retargeting tactic and relevant template guideline.
• Understand media landscape, benchmark, content & format, look for opportunities that could improve performance & keep update new feature.
• Synchronize with e-commerce, fulfillment, analytics, call center team to ensure campaign delivery.
• Grow revenue and profitability through social, display & affiliate campaigns and projects.

3. Campaign Performance Monitoring & Optimization

• Provide key measurement metrics template guideline for each advertising media.
• Create presentation for management and share result to team member on key learning and next step.
• Plan and forecast scenarios to improve campaigns.
• Deep dive into best/worst marketing campaign. Deep dive into root causes.
• Work with digital team member to improve end-to-end digital journey. Using data analysis to come up with recommendation to peers.

4. Creatives Design

• Develop concepts for advertising or promotional campaigns.
• Oversee the creative process and give guidance to graphic designer.
• Provide creative strategy with different ad format for each advertising platform e.g. image, video, carousel, canvas, etc.
• Create and present storyboards of ideas.
• Manage the work, performance and professional creative development.
• Ensure all visuals and content are consistent with the overall brand and hook.

5. Tracking & Requirement

• Define UTM, Pixel, tracking, tagging and measurement requirement for testing and campaigns.
• Ensure tagging works properly.

6. Partner Management

• Identify potential partner, benefit and set up working & financial process.
• Work with internal and external partner come up with new initiative on social, display and affiliate campaign.
• Work with partner to resolve problem that occur.
• Work with project manager to do budget allocation and make sure ROI/ROAS is positive across the time.

Qualification:

• Bachelor’s degree or higher education in Advertising, Marketing, Statistic, Economic, Information System or related field.
• 5+ years-experience in technology or e-commerce industry, digital agency with paid media, online advertising, or related campaign position.
• Experience in managing team and coaching people.
• Experience with media planning, PPC/CPC strategies & optimization across multiple campaign platforms, formats, and the measures used in these campaigns efforts.
• Programmatic buying, affiliate and DSP’s experience is preferred.
• Facebook’s power editor, Google AdWords, DSP, Google Analytics, Adobe Analytics, Google Tag Manager and graphic skill with certificate is advantage.
• Ability to recommend on data analysis, campaign tactic, optimization, creative and copywrite.
• Demonstrated success executing innovative marketing programs and activities.
• Ability to think and act both strategically and tactically.
• Collaborative and enjoy a fast-paced and always-on environment.
• Good written & verbal communication skills in both Thai & English.

AVP, Internal Audit [IT Audit]

Principal Accountabilities : ​

• Preparation of the yearly audit plan by preparing risk assessments and carrying out interviews. Contribute to adequate coverage of IT / Cyber Security risks as part of the Group audit plan.  Plan and perform value-adding reviews of information / cyber security posture, business and operational systems, IT Governance and operations.
• Conduct application systems and IT process reviews in accordance with generally accepted IT audit principles. Lead reviews to address current/emerging risks associated with IT Governance, Cloud Computing, Cyber Security, Network Architecture, and Data Privacy etc.
• Lead internal audit assignments within other areas such as Governance, core services/digital, Financial Services or support investigations when needed.
• Assist in the selection of expert outsourced partners for special reviews and supervise work from outsourced resources when necessary.
• Internal audit assignments include the following steps: liaising with management for planning, preparing work program under the supervision of the VP, collecting data and performing preparation work, performing the assignment, sharing and discussing conclusions with local management. Preparing the audit report. Document audit work in GIA&I GRC platform Archer application.
• Be an advisor to management on improving governance, processes, systems, controls and understanding of risks.
• Follow-up on open recommendation, answer management questions and support implementation of corrective actions.
• Support the VP IT and Cyber/information security into planning audits and other activities. Actively work with peers to develop work programs, maintain the internal audit system, and ensure a professional audit process.
• Provide expertise in emerging IT-risks such as governance, network, cyber/information security, data privacy and vendor management. Establish mechanism to help peers in GIA&I to remain updated on emerging IT risks and trends on a regular basis.
• Work closly with Global internal audit and investigation in orde to find best practice for dtac.

Qualifications :

• Bachelor’s degree in Accounting or Master’s degree in Business administration or related fields from high reputation  university
• Professional certification (e.g. CIA, CISA, etc.) in internal- and/or external/financial audit is considered beneficial
• Minimum 6 years of relevant work experience within one or more of the following areas: telecom, finance, operation, audit, data mining
• Substantial business knowledge related to telecom industry and internal audit
• Ease of work in MS Excel and/or data analysis tools
• Understanding of general governance, risk, and compliance (GRC) concepts is a plus
• Experience with continuous process improvement is also a plus
• Exposure to projects / work in Asia

Personal Qualities:

• Team player
• Self-driven
• Organized and trustworthy
• Strong personal integrity
• Analytic, resourceful and solution-oriented
• Ability to quickly acquire and utilize knowledge on new technologies and solutions
• Strong communication skills
• Self-starter, ability to work independently with little supervision
• Strong collaboration/influencing skills

Language Skill

• Very strong command of English, especially written as report writing and reviewing will be a large part of the day to day tasks

Expected travelling day

• 80-100 days a year

Supervisor, BA: Business Application Solutions

Principal Accountabilities:

• Review system requirement specification development to get user sign-off in order to process further for solution development
• Review and provide advice before the delivery of  technical analysis and technical requirement to TG portfolio management function, in order to proceed for the next steps of project development
• Lead user acceptance testing (UAT) activities and test scenario development, to ensure that the solution is developed according to predefined scope of work and meet users’ requirements
• Ensure that all business and technical requirements are appropriately developed to serve customer needs and responsive to project’s objectives
• Work on and solve complex problems, which require high level of technical and business expertise, in order to accurately translate and reflect customer's requests into business project requirements
• Lead and support the development of technical analysis, requirements, and system requirement specifications, in order to efficiently guide team members through complicated processes
• Advise management and set technical objectives and direction, in regards to own area of expertise, in order to support management in decision making processes
• Continuously update oneself over advance technological trends, in order to maintain high level of technical expertise
• Act as a liaison between business users and related units within TG in regards to business requirements, in order to ensure all requests are clearly understood among all relevant parties 10. Collaborate with developers to establish the technical vision and analyze tradeoffs between usability and performance needs
• Support other teams by providing expert advices and in-depth information regarding the analysis of business and technical requirements, to ensure alignment of project delivery against business requirement Be accountable for other certain works as assigned from immediate superior level

Qualifications:

• Bachelor’s degree or Master’s degree in IT, Business Administration, Marketing, Finance or equivalent experience in analytics, informatics or business
• At least 5 year experience in application development, IT project management or business development
• Extensive experience in various banking devices including underwriting, retail banking, payments, mobile will be advantage
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Good command in English

Supervisor, Roaming Financial Operation and Coordinator

Summary of Job Purpose:

To support all financial operation process including accrual, analysis, reconciliation, settlement, reporting and collection.

Principal Accountability :

• Responsible for delivering monthly reports e.g. accrual report, forecasting report, revenue and cost report etc
• Coordinate and align functional and process strategies with global team
• Reconcile and perform the settlement tasks with partners/global team
• Related operation tasks e.g. invoicing, follow up the agreement
• Support debt collection process
• Support Adhoc assignments from line manager

Qualification, Skills and Competences :

• Minimum 3 years experiences in Financial, Business Analyst, or Business operation field
• Bachelor’s Degree in Finance, Accounting, Information Technology, Business Administrative, Engineer or related field
• Fluent in English on both spoken and written
• Extensive experience in Microsoft Excel (V lookup, and PivotTable are required), Word, and PowerPoint
• Strong analytical, problem solving, communication and proactive skills
• Experience in Roaming Business, Telecommunication or Multinational Company is advantage
• SQL / Database skill is a plus.

Officer, Central Fest Pattaya Service Hall-9

Provide information and suggestion about the products, promotions and services to the customers Perform change customer information, services and products to the customers Perform bill payment service to and refill to the customers Perform registration for new number, port-in, change Prepaid to Postpaid Complaint handling Be accountable in gross additional subscriber and upselling target Can perform One Stop Service Can perform retention Manage queue in Service Hall to be in standard SLA that are

Cashier waiting time <= 7 mins

CS and One Stop Service waiting time = 15-12 mins

Perform service for customer after working hour if there is customers in queue Perform check money reconcile to report, find the gap until it equal and collect it to Cashier on daily basis

Supervisor, Corporate & Partner Solution System Analyst

Job Purpose:

To perform highly complex activities regarding the design of a specialized IT solution for Technology Group in regards to software components and framework to ensure end-to-end project technical soundness for a smooth project implementation

Principal Accountabilities :

• Cooperate with Business user and BA on all System Analyst activities to propose technical solution to meet business requirement
• Cooperate with development team on all tasks of development activities to provide technical support and develop new migration plans for future technology infrastructure
• Cooperate with product vendor to deliver software package as business requirement
• Review deliverables prepared by development team before passing to deployment phase to ensure that all activities are performed accordingly to project objectives, technical requirements, and architecture design framework
• Review and control related software project documentation such as Software Specification, User Manual, Test Script, and other documents to ensure that all documents are accurate and follow by technical requirements
• Involve in quality assurance of procedures to support and manage project to develop on plan and on quality
• Develop product and system specification including test plans in order to ensure that specifications for new development are appropriate to meet customer needs while pursuing improved performance
• Prepare RFQ/RFP for product vendor to deliver product as business requirement
• Be accountable for other certain works as assigned from immediate superior level

Qualifications :

• 5 years of experience in System Analyst
• 4-5 years of experience in Software development (design & implement) and Consulting (solution and problem solving)
• Experience in supervise team or manage project including vendor management
• Good understanding of Telecommunication such as GSM and LTE
• Experience in project management will be an advantage
• Strong in communication, analytical and problem-solving skills
• Self-organized and dedicated team player, must be able to work under minimal supervision
• Able to work well under pressure in a fast changing environment
• Possess a strong attitude of quality and customer centricity
• Good English communications.

Officer, Suvarnabhumi Airport Service Hall

Provide information and suggestion about the products, promotions and services to the customers Perform change customer information, services and products to the customers Perform bill payment service to and refill to the customers Perform registration for new number, port-in, change Prepaid to Postpaid Complaint handling Be accountable in gross additional subscriber and upselling target Can perform One Stop Service Can perform retention Manage queue in Service Hall to be in standard SLA that are

Cashier waiting time <= 7 mins

CS and One Stop Service waiting time = 15-12 mins

Perform service for customer after working hour if there is customers in queue Perform check money reconcile to report, find the gap until it equal and collect it to Cashier

Senior Officer, Digital Channel & Contact Center Service Operation

Job Summary:

• To perform basic operational activities of Services application operation to enhance smoothness of service operation
• To perform basic 2nd tier support for incident and problem management, and preventive maintenance for Platform operation to ensure stability and effectiveness of network quality, efficiency in problem resolution, and capacity sufficiency

Job Description:

• Perform basic application administration, configuration, integration test and monitoring of Service applications to ensure that applications (ex. Eservice, Mobile Application, Dtac Reward Application and IVR and Callcenter Platform/Application) runs smoothly without failure.
• Implement Monitoring Tools for fast incident detection and minimized service interruption.
• Responsible for release management to ensure smooth transition and compatibility to relevant operation units
• Coordinate to ensure operation readiness regarding integration of platform layer and service layer into current operating environment and/or main network platforms prior deployment to go live in order to prepare for change management and minimize negative change impact ensuring that the solution development is delivered smoothly and efficiently.
• Perform all routine and proactive operational activities such as back up, restore, preventive maintenance, Service/platform health check to ensure stability, maintain quality and minimize service interruption (ex. Eservice, Mobile Application, Dtac Reward Application and IVR and Callcenter Platform/Application).
• Be  2nd tier support on customer complaint, incident and problem management of Refill and Payment Service Operation (ex. ​Eservice, Mobile Application, Dtac Reward Application and IVR and Callcenter Platform/Application) operation escalated from Network Operation Center to ensure that the incident / problem is efficiently, effectively, and sustainably resolved with long-term resolution from its root cause.
• Escalate and trigger vendor support if necessary and follow up with vendor until problem fixed.
• Analyze the platforms in responsibility to maximize performance, improve service quality and initiate better process and services.
• Provide technical support to the relevant team on Digital Channel & Contact Center Service Operation (ex. Eservice, Mobile Application, Dtac Reward Application and IVR and Callcenter Platform/Application).

Qualifications :

• Bachelor’s degree in Computer Engineering, Computer Science, IT or related fields.
• Experience working in both UNIX (Solaris and Linux) and Windows environment.
• 1+ Years’ basic understanding of Web service technologies e.g. SOAP, JSON, XML.
• Have basic knowledge in programming and scripting for operational purpose such as Java, shell script, python will be advantage
• Understanding in Oracle, Microsoft SQL, Postgres and MySQL Database will be advantage
• Have basic knowledge in TCP/IP networking and skill for solving network problem
• Ability to work on multiple tasks in parallel
• Able to be on standby to support emergency cases
• Able to verify service after deployed on night work
• Have positive thinking and  good service mind
• Good command of written and spoken English

AVP, Head of BI Information Integration Unit

• Lead and managing both internal and outsources team of BI developers
• Thought leader in BI solution to address business demand
• Design and Governance of the enterprise wide BI Architecture and eco-system including Big Data, Relational DB, Campaign management tool, and BI Tools.
• Ensure the delivery of the projects to align with the approved roadmap
• Enhance the Data Quality in the business for optimal analytical performance
• Keep up-to-date with new BI technology, products and their applications to real businesses

Assistant Manager, IP Service Connectivity

Job Purpose:

• Provide solution, detailed design and implement as business requirement
• Lead in technical part (Network and Security) and coordinate with all participant
• Perform project planning to manage and complete task as timeline.
• Provide technical solution and advice to team members regarding   configuration, solution and troubleshooting in IP Network and security devices

Job Descriptions

• Provide solution, design, implement in IP Network infrastructure as business requirement  e.g. Routers, Switches, Firewalls, Load balancer, VPN and QoS
• Design and deploy Network security configuration according to Information Security team’s roadmap
• Monitor IP Network performance and utilization to ensure that meet SLA (Service Level Agreement).
• Services and connectivity verification and testing after deployment
• Act as main point of contact or Technical lead for all IT Network-related project support.
• Manage outsource and delegate work order to outsource per deployment plan
• Coordinate with related parties (internal DTAC, outsource, vendor, Telenor group)

Qualifications:

• Bachelor's Degree or higher of Computer Science, Computer Engineer, or any related fields
• Good command of both written and spoken English
• Good team -player with inter-personal skills
• Self-motivated, creative and innovative and willing to learn new technologies
• Dynamic, dedicated and service-minded attitude.
• Expert knowledge of IP networking equipment and software – Routing , Switching , Network Security – with minimum 4-6 years’ experience administering enterprise IP networks in mission-critical
• In-depth experience in infrastructure/network environments performing network designing, planning, implementation in enterprise network.
• Solid understanding of network and system security principles and techniques
• Experience designing high-availability networks in load-balanced, n-tier application environments
• Ability to understand systems from all levels, from the "big picture" enterprise-level view to the low level technical view
• Demonstrated ability to systematically troubleshoot problems in complex systems and network environments