Vacancies

VP, Platform Solution & Operation

• Lead product analyst and settlement
• Be the expert product and platform solution for any project
• Monitor the API gateway monetization4. Review the overall product journey design
• Approve and monitor the project implementation6. Monitor and suggest the Knox Guard and Zero Rating process Ensure the budget controller
• Lead and facilitate the assigned projects
• Review data analysis in the Initial stage and approve the implementation plan
• Handle, negotiate and provide suggestion with Partnership
• Provide the business opportunity and review the proposal of business opportunity
• Cascade and monitor with Prepaid and Postpaid for the direction alignment
• Review the overall campaign development of every product and define the key point evaluation for each campaign
• Review and follow up with internal and external law firm regarding the development of each product and service
• Approve and monitor the budget related matter

VP, Commercial Strategy and Planning

• Gather and analyze customer on demographic, needs, loyalty, and satisfaction
• Divide the market into groups/segments with description of each segment through collaboration and alignment with related teams.
• Align the segmentation with all division heads in Marketing Group
• Conduct the presentation to management in order to obtain required agreements or approval of the strategy
• Facilitate the formulation of the commercial strategy in collaboration with all division heads in Marketing Group and their team by conducting, but not limit to, the following activities:
• Gather and analyze market information
• Identify competitors, their products and services, ways they satisfy customer's needs)
• Evaluate dtac against competitors and analyze competitiveness
• Identify types of values (including emotional benefit of products and services aligning with brand personality) that dtac would like to deliver to the market and make customers think of when they think of dtac
• Identify the way and actions that dtac would like to market itself in order to serve, focus, and gain market share in the targeted market, including goals and objectives
• Conduct analysis to determine commercial trade-offs to support change in strategies 
• Conduct strategy development workshop to gain insights and develop commercial strategy with key stakeholders from VP – SVP level
• Collaborate with prepaid and postpaid teams in developing target customer segments and customer acquisition strategies aligning with product, brand and channel strategies
• Collaborate with prepaid, postpaid, and customer value management team to develop strategies for base management and retention for prepaid and postpaid customers
• Collaborate with prepaid, postpaid, customer value management and finance team to develop in-life migration plan from prepaid to postpaid
• Perform the mapping of products, services, and offers to target customer segments and channels to offer to customers by considering their behaviors and lifestyle
• Document the strategy and conduct the presentation to management in order to obtain required agreements or approval of the strategy
• Track marketing strategy performance, document, and review on timely basis.
• Collaborate with Finance to define the budget frame for each quarter for each division head in marketing to plan the activities and the budget to support the activities
• Collaborate with division heads in Marketing to develop the budget plan aligning with budget frame
• Consolidate the budget plan from each division and facilitate the budget review session
• Arrange the forum for quarterly business review with Senior Management
• Collaborate with division heads to identify the topics for quarterly business review
• Collaborate with all MG heads to consolidate business plans from each division
• Align the business plans across division through workshops // meetings
• Consolidate the pipeline of key projects
• Monitor the progress of key projects in MG
• Identify and prioritize the strategic projects required to achieve the goals and objectives for target segments through collaboration with division heads
• Oversee, lead, support and/or monitor strategic initiatives resulted from commercial strategy
• Manage the collaboration with other key stakeholders to discuss and resolve issues related to assigned projects in order to smoothen the implementation

VP, Marketing Communication

• Devise a communication strategy and media plan to ensure that the creative works and fits into channel & platform with the right moment and targeted consumers in order to address the business objectives.
• Consolidate and persuade the alignment of campaigns scale, budget from stakeholders (market team, GTM, Sale, PR, and agencies)
• Overview total campaign performance and effectiveness in order to optimize or find the key learning for future campaigns.
• Explore the new opportunities or tools that help marcom team and working team work more effective and efficient in order to maximize impact of communication.
• Coordinate with Marketing and GTM team to derive with single-minded & simple message. And overview creative works both from in-house & creative agency to align on easy to understand & simple dtac mood & tone with correct Telenor CI.
• Align to agree with overall postpaid communication and brand strategy

VP, Head of Technology Strategy Department

Accountabilities:

1. Define and drive long term Technology vision and directions to support dtac business strategies and sustain leading position in technological and innovative perspectives
 2. Develop technology policy, standard, and guideline for information management policy, IT and network security policy, and outsourcing policy to ensure that activities are being performed effectively and efficiently
 3. Develop technology strategy that aligns with corporate strategy and objectives to provide direction for TG strategic planning and implementation
 4. Develop and manage technological road map and enterprise architecture to provide direction on the adoption of new technologies and optimize the use of existing infrastructures
 5. Develop TG operation, system and network performance standard and measurement systems to encourage best practice and work efficiency
 6. Monitor and review technological update to ensure that strategies and road map reflect new technological trends
 7. Provide recommendation regarding strategic direction on key projects and activities of TG to ensure that activities are being performed in alignment with strategic plans and policies
 8. Cascade and follow up the execution of Technical Strategic Plan and Technology trends to ensure that the activities are being monitored and performed in alignment with standard and policies
 9. Ensure alignment of TG strategy and road map with Corporate strategy and directions to prevent directional conflicts with business users
 10. Provide technical inputs regarding TG policy, strategy, road map, and direction to managerial level, if required in order to support and assist top management decision making

Qualifications:

1. Prefer PhD in Electrical Engineering or related field. Master Degree in engineering or MBA is minimally required. 
 2. Minimum 15 years of experience in the telecom industry (operator or vendor/consultant working closely with operators).
 3. Minimum 5 years in people management roles
 4. Prefer 3-5 years of experience in strategy planning or technology road map development (network / IT)
 5. Ability to work cross-functionally within and outside of the organization including managing relationship among different operating companies.
 6. Excellent communication skills with proficiency in English language

AVP, Product Owner (Digital Product)

• Lead and coach an team consisting of product owners, marketers and digital delivery experts to drive the penetration of digital product
• Provide and support stakeholders (e.g. market, sales, customer service, finance, IT, legal) and team members with business and customer insights and resources of his/her respective during the product and service discovery phase
• Craft the overall user experience for further business concept testing and customer development with market and customer service teams
• Help develop and verify business cases with market, innovation, and customer service teams, or within his/her digital team where digital ecosystem is concerned
• Collaborate and interact with other teams (market, sales, operations, IT, customer services, etc.) where the desired concerns, e.g. Go-to-market plan, business forecast, support staff, IT ops & dev resources from other IT components
• Provide consultancy to his/her team and other business stakeholders regarding what needs to be analyzed and addressed for own digital marketing campaigns
• Review and approve reporting, survey, analytics of user demographic, behavior, usage, engagement, etc. for further business review and continuous improvement of digital self-care proposition
• Provide knowledge, business use cases, insight and resources needed to develop, operate and maintain the company’s digital ecosystem and platforms
• Take the role of product owner in an agile team consisting of scrum master, business analyst, system analyst, front/back-end engineers, testers, vendor and partners
• Provide consultancy and translate business questions to products and services for proposition managers (e.g. market, customer service, IT, product owner) regarding the overall product concept and utilization of existing capability of digital ecosystem
• Develop concept validation approaches and techniques (e.g. questions, survey, focus group, prospect, etc.) with the design and discovery teams and proposition managers
• Provide supporting info and insights (e.g. user behaviors, usage, digital analytics, timeline, costing, etc.) to help complete the business case with the proposition managers and other relevant stakeholders
• Gathering business requirements and translating into desired product experience and capability with the design and delivery teams as well as other stakeholders from market, sales, customer service, operations, legal, technology, etc.
• Manage, control, prioritize or prioritize the backlog of his/her respective agile team with regular communication and alignment with the stakeholders
• Handle day-to-day sprint activities and issues during a sprint cycle as planned, e.g. make decisions of detailed product specification, solution, technical and business gaps, etc.
• Review and approve deliverable from his/her agile teams and lead the product demo with stakeholders as well as pilot customers
• Provide analytics requirements of what needs to be measured and analyzed and lead in data interpretation to help improve customer satisfaction and capability of his/her respective digital products, services and channels
• Take full ownership of how his/her responsible products and services within the entire ecosystem perform as well as regular improvement and change when needed

Qualification

• At least 6 years of experience in product and service management on mobile application and website in an agile environment setup
• At least 3 years of experience in leading and coaching a team in the area of product, marketing and IT
• Strong knowledge and skill in product development & management, digital marketing, design thinking, and digital self-service technologies for consumer segment
• Great in storytelling and English
• Great attitude and mindset towards teamwork and change

Postpaid Personalized Marketing Manager

• Coordinate with Marketing team to identify & verify the concepts in high level
• Design high level of the core engine/business logic of BTL campaign to support new offer / service  according to customer interact journey and their behavior
• Discuss with relevant stakeholders to align on key business assumptions & sales KPIs
• Support data for pricing team/finance team such as number of expected eligible, expected target take, expected revenue (support ATL)
• Develop BTL business case
• Monitor post-evaluation for evaluate BTL Business case and KPI
• Propose BTL portfolio strategy
• Design new BTL offer to target customer for improve their experience and monetize revenue
• Consolidate & monitor BTL product portfolio and performance
• Provide high level of campaign requirement and target to campaign solution/development team
• design the customer journey of campaign
• Collaborate with other team related both of marketing and sale to make sure campaign smooth launch
• Collaborating with marketing/sale & distribution/customer service to delivery and maximize efficiency in campaigns launched"
• Design the test case scenario
• Design the detail of campaign including engine/business logic for campaigns target/moment of contact and offers according to customer interact journey and their behavior
• Expand campaign / personalize engine across all channels (both traditional and digital channel)
• Provide requirement to campaign delivery team
• Prepare communication message via all channels
• Coordinate with all cross functional teams to ensure campaign delivered well
• Design and Develop the campaign measurement and ROI framework
• Track performance of launched campaigns with regular reports/analysis provide
• Evaluate campaign result to improve in the future

Assistant Manager, Postpaid Brand Communication

People We are Looking for:

• Good Knowledge of online marketing channels, in particular of ad serving, online/internet marketing and other marketing knowledge. Mobile marketing, social media marketing and PPC are strongly desired.
• Proven Ability to execute communication works from product portfolio, tactical promotion to connect with target consumers.
• Detail-oriented with an ability to readily shift to big picture strategic thinking
• Demonstrated ability to leverage analytic insights to lift campaign performance
• Self-driven working style and ability to juggle multiple projects at a time
• Good working relationship with internal and external teams/partners and agencies – demonstrate a positive, can-do attitude providing a credible and valuable point of view
• Able to independently drive projects through to completion; able to plan and prioritize multiple tasks effectively. Ability to achieve project goals in a fast paced environment with multiple conflicting priorities
• Strong written and oral communication skills; as well as presentation and facilitation skills
• Strong attention to detail and Solid presentation skills
• Good planning and organizational skills, intuitive ability to priorities based on available information
• Highly creative thinker
• Passion for online marketing, social media marketing, mobile marketing and PPC are crucial

Education/Experience:

• Minimum of 3-5 years of integrated online marketing experiences
• The ability to clearly and effectively articulate thoughts and points
• Excellent knowledge of online media channels, techniques, metrics, planning and technology
• Experience with online ad serving concepts (SEM/PPC/CPM/CPA/RTB/ROI), video, and affiliate, and email, mobile and social media marketing.

Revenue Management Expert

Job Description:

• Manage all aspects of revenue management to maximize revenue, market share, profits and capture value creation growth opportunities for dtac Prepaid business
• Lead development and implementation of sustainable revenue management strategies, planning cycle, and roadmap to win in the market
• Manage target and KPI setting, alignment, and effective communication to relevant stakeholders with activity roadmap projection and monitoring
• Set and effectively communicate pricing strategies, tactics, and positioning by customer segments with reference to market intelligence, usage and behavior, and pre-determined seasonality
• Determine and set prepaid products & service price structure to drive competitiveness and maximize revenue
• Co-create promotional campaigns to generate revenue and value to customers
• Liaise with finance and relevant stakeholders to ensure all initiatives are fully understood and aligned
• Monitor and analyze competitors’ pricing strategies and practices, market movement to maintain competitiveness and efficiency with recommended action
• Create and maintain pricing benchmarking database
• Lead performance management with recommended action in a timely manner
• Define, closely monitor, and analyze key performance drivers and metrics with recommended action in a timely manner
• Utilize insights and analytics to support market team and relevant stakeholders in managing and driving initiatives and future pipelines
• Create high-standard reports / dashboards with effective data tools to support on-going monitoring of initiatives as well as ad hoc reports as required
• Create executive level reporting and presentation required for business and pricing decision
• Monitor and assess market movement, relevant trend, internal and external forces with recommended action plan in a timely manner

VP, Head of Partnership Division

Accountabilities:

• Responsible for expanding dtac partner relations and informing partners of strategic business goals
• Work closely with leadership team in dtac to define short- and long-term strategies and then connect with internal and external stakeholders to expand on dtac business momentum & opportunity.
•  Accelerate new business model through partnership model and drive end to end process through B2B engagement .
• Supervise Partnership to ensure efficient execution in place

Competency:

Key Competencies

• Result Oriented
• Collaboration & Influencing
• Customer Centricity
• Integrity & Accountability

Functional Competency

• High Level Project Management
• Product & Service Knowledge
• Emerging Technology & Trends
• Telecommunication Business
• New Product Development

Qualifications:

• At least 10 years of  experience in Partnership Management with proven record.
• Strong contact networks with business partners.
• Superlative interpersonal & stakeholder management skills.
• Extremely positive attitude “Never Giving Up”
• Solid connection in ICT , IT Solution or Telecom industries  
• Professional English proficiency

VP, Head of International Retail Business

Dtac is looking for an experienced leader to help drive & grow its international retail business. Its an exciting role with substantial responsibility to develop strategy & take products from ideation to launch by being actively involved in all stages of product life cycle. This leadership role, in addition to having line management responsibilities requires the candidate to work cross functionally with many key departments across the organization.

The ideal candidate will be curious, data-driven and customer-obsessed with a proven track record. This is a great opportunity to flex your creative and analytical problem-solving abilities while experimenting with new ways of working, having fun and creating an impact.

Key Roles and Responsibility :

• Identify customer needs and pain points to quickly iterate and strategize development of key products in international retail business (Broadband, International Roaming, International Direct Dialing, Travelling SIM )
• Manage the development of strategic commercial plan in order to efficiently achieve performance targets in alignment with marketing goals
• Work with key business stakeholders (Prepaid, Postpaid, B2B , Finance , Technology and communication teams) for developing product concept, pricing, business case, communication & product delivery etc
• Drive performance and business opportunities to increase revenue and optimize cost management
• Monitor the customer feedbacks/complaint on customer service, products, and/ or quality, as well as coordinate with business partners to come up with solutions or initiatives to improve or respond to customers’ requirements
• Monitor and control utilization of  investments & budget
• Be a mentor to coach and develop the team

Job qualification :

• MBA or Masters/bachelors degree in relevant fields
• Minimum 5-7 years’ experience in management with proven track record
• Prior product management experience managing & growing P&L
• Experience managing people & driving big projects 
• Proven ability to influence people and align resources toward a common strategic goal
• Strong business acumen, communication and presentation skills
• An enthusiastic leader and mentor ready to accept and tackle demanding goals with enthusiasm; “can do” attitude with a bias to action
• Good English language skills 

Manager, Digital Performance Measurement Analytics

• Subject matter expert for driving the web & App analytics data strategy
• Provide business requirements and collaborate with internal teams on data capture strategy that will support advanced analysis and insights on consumer behaviour
• Definition and tracking of key performance indicators to measure the performance of the e-commerce business
• Design and development of website, sales, and operational health reports/dashboards
• Design, administer, and analyse the results of A/B and multivariate tests for micro and macro conversion optimization
• Performing ad hoc analysis and then reporting/presenting insights
• Collaborate with internal teams on defining population segments to support personalized consumer experiences
• Provide ongoing insight into industry trends in web & app analytics, site optimization, and customer segmentation

Manager, Digital Data Scientist

Principal Accountabilities :

• Perform large-scale data analysis and develop effective statistical model for time series, segmentation, classification, pattern recognition, optimization, etc. on digital data (e.g., Web, App, Line, other media platform etc.)
• Develop, build and test statistical and computational models that serve as a key input for digital marketing tools
• Identify actionable insights and suggest recommendation for data-driven marketing campaigns
• Communicate findings and build buy-in with key stakeholders through data visualizations
• Interact and collaborate with product and marketing managers to provide impactful analysis and insights that align with business objectives
• Work closely with other BI functions, data analyst and campaign operations to provide end-to-end analytical solutions and proactively create and test decision rules for digital marketing campaigns
• Collaborate with internal teams on defining population segments to support personalized consumer experiences
• Provide business requirements and collaborate with internal teams on data capture strategy that will support advanced analysis and insights on consumer behavior
• Provide ongoing insight into industry trends in web & app analytics, site optimization, and customer segmentation

Qualifications:

• 2+ years of experience in solving analytical problems using quantitative approaches
• Excellent understanding of fundamentals of statistics
• Strong experimental design and analysis skills
• Familiar with time series analysis, forecasting, and machine learning techniques, previous hands-on experience is a plus
• Ability to manipulate and analyzing complex, high-volume, high-dimensionality data from varying sources
• Ability to communicate complex analysis in a clear, simple, and actionable manner
• Working knowledge of SQL and relational databases and analysis tool
• Work experience in Telecom industry and/or digital marketing area are advantages
• Good command of Thai and English

AVP, Prepaid Performance Management

If you are the one who passions about pricing with “can-do” attitude, fast learners as well as love to do analytical work. This is the right job for you!

Working in pricing team, you will provide strategic direction for products along with involvement in many initiatives on how to drive the growth using variety of parameters such as customer acquisition, retention and commission etc. This role also involves some initiatives for product innovations and ideas. Think beyond the current situation and come up with optimum price and product proposals to grow the company revenue. The role will be the one leading the performance management and the target setting. Solely accountable for/lead the target setting exercise.

Key Accountabilities

• Develop and manage performance tools, processes, and programs
• Translate company goals to individual goals and align efforts and outcomes
• Determine appropriate feedback systems for performance planning
• Design and evaluate performance tracking system
• KPI and post evaluations for key campaign initiatives
• Work with cross functional teams ( sales, marketing & finance ) to develop KPI’s and targets
• Spearhead the business performance and KPI’s with clear understanding of what is currently happening in the market (external and internal factors) and come up with actionable recommendations to improve performance
• Able to manage/align key stakeholders with little to no supervision
• Strategic mind set with

Qualifications of an candidate:

• Proven track record of channel and marketing optimizations.
• Fast learner and strong analytical capabilities.
• Excellent Business Case Modelling capabilities.
• Good analytical and presentation skills
• Have to be able to present to top management
• Knowledge in SQL
• Working knowledge of data visualization tools such as Tableau, Power BI ( good to have )

Manager, Personalize Prepaid Marketing

Personalize Prepaid Marketing : Manager

• Develop and manage personalize marketing campaigns across channels (both traditional & digital channels)
• Identify initiatives/new ideas/new techniques for improving campaign results according to feedback from channels and its performance
• Design the core engine/business logic for campaigns target/moment of contact and offers according to customer interact journey and their behavior
• Provide high level of campaign requirement to campaign solution/development team
• Collaborating with prepaid marketing/sale & distribution/customer service to delivery and maximize efficiency in campaigns launched
• Track & Evaluate performance of launched campaigns with regular reports/analysis  provide
• End-to-End managing for segmented prepaid to maximize life time revenue & best customer experience

Qualification

• IT and MBA background are needed
• SQL and data analysis are mandatory skill needed
• Experienced in CRM and target-based marketing campaign with proven result more than 2 years
• With Knowledge and experience in digital marketing/personalized marketing/marketing analytic projects  are preferable
• Having logical thinking with analytical skill to identify business values
• Eager to learn new things with high passion to make things happen
• Good in presentation and communication skill

Senior Manager, Innovative Channel Platform

Key Accountability:

• Explore and asses new technologies to define the impacts to current sales enablers and apply new technologies to improve or innovate sales enablers.
• Evaluate and assess users, business-needs and technical goals.
• Secure solutions, deliveries and experiences that are efficient, distinctive, balanced, differentiated generates higher NPS and loyalty.
• Facilitate and support cross functional digital development and innovation projects.
• Design and test application user interface and experience.
• Develop storyboards, scenarios, wireframes, prototypes, user flows and use cases to deliver leading user interfaces.
• Perform business requirement identification/development to support the newly designed / modified business processes.
• Gather user requirements, translate business processes into business requirements and develop business requirements for sales enabling tools and supporting systems.
• Conduct user acceptance testing on defined requirements.
• Coordinate with technology team for requirement assessment, development and testing.
• Manage platform life-cycle in order to sustain the effectiveness and adoption of platform.
• Lead the product development and configuration of the products and roll out to channels.

Qualifications:

• Bachelor or Master Degree in IT, Business Administration, or related field.
• PMP certification is preferred.
• Good Command both Thai & English
• At least 3- 5 years working experience in Project Management environment either within complex Marketing or IT projects in Telecom Industry or business strategy consulting company.
• Understand and experience using structured Project Management methodology.
• Proven ability to lead and co-ordinate multi-skilled teams, including customer and third party.
• Financial assessment skills is a plus.
• Ability to plan, manage risk and assess situations.
• Practical ‘hands on’ experience of IT projects, knowledge of the Telecom Product and issues that arise.

AVP, Product Owner: Digital Services Platform Unit Head

Responsibility

• Lead a team to design customer journeys and develop solutions for digital services (e.g. selling topping package, e-payment solution, e-commerce capability) on dtac application
• Develop road map and manage product / feature back-log to support company’s vision to grow digital channels
• Oversee development and iteration of product / feature launched
• Accountable for continuous improvement in customer experience of product / feature launched
• Liaise with key stakeholders to gather requirements and align on solution to be developed by the squad
• Report and analyze the service performance, e.g. revenues, performance, customer satisfaction and awareness, for incremental improvement and further business opportunity development

Qualification

• At least 3-5 years of experience in as a product owner for leading digital service platform
• Experience in driving uptake in digital services
• Good command of English - communication and presentation
• Open and strong digital mindset