Vacancies

Manager, dtac Rewards

Job purpose in general:

• Campaign management – drive loyalty campaign to offer benefits & privileges to customers with end to end executions at all segmentations as they spend more/stay longer with dtac.
• Acquire and maintain key strategic partners and merchants > 15 groups of retail chain (> 6,000 outlets nationwide) - acquire partners to make more visibility and footprint of dtac reward program nationwide such as Minor group, McThai, SF corporations, BBQ plaza, MK, Coffee World, Major Cineplex, Café Amazon and many more.
• Manange POS materials and staff training manual to ensure smooth dtac reward redemptions at merchant’s POS.
• Operate and configure campaign redemption under loyalty platform (USSD system, QR code, Barcode both in app and non app) and ensure campaign effectiveness across all communications both internal& external.
• Drive redemptions KPI and arrange privileges campaign within given budget.

Qualifications & Skill Requirements:

• Bachelor’s Degree or higher
• At least 1-2 years in Marketing experience in Consumer, F&B and/or FMCG
• Good communication skills  (eg. have good creative work judgment, able to create effective communications through appropriate channels both BTL & ATL)
• Good negotiation skills
• Strong analytical and interpersonal skill
• Strong numerical skills
• Strong attention to details
• Critical thinking and problem-solving skills
• A good team player with excellent ability to collaborate cross-function internally and externally
• Good command of English

AVP, Head of BI Information Integration Unit

Job Purpose:

To lead a team of BI Platform developer to support advanced analytics, reporting, and BI Application using a mix of technologies such as structure data, unstructured data, data management, mining, visualization, and campaign management system.

The role will be a mix of managerial, team leading, and hands-on delivery of the propositions. This is ideal for someone who wants to be in a leadership role utilizing technology to deliver business value.

Principal Accountability :

• Lead and managing both internal and outsources team of BI developers
• Thought leader in BI solution to address business demand
• Design and Governance of the enterprise wide BI Architecture and Eco-system including Big Data, Relational DB, Campaign management tool, and BI Tools.
• Ensure the delivery of the projects to align with the approved road map 5. Enhance the Data Quality in the business for optimal analytical performance
• Keep up-to-date with new BI technology, products and their applications to real businesses

Competency

Core Competency

• Good understanding of telecommunications business environment Good interpersonal skill Good communications skill – both verbal and written Good planning skill Innovative

Functional Competency

• Experiences in both direct and in-direct line of people management In-depth knowledge and extensive experience in business intelligence and data warehouse fields including structure and un-structure data, visualization, BI Tool, and campaign management Experiences in design of large amount of data processing in both real-time ad batch processing Good understanding of the application of analytic to deliver business benefit

AVP, Product Owner: Digital Services Platform Unit Head

Responsibility

• Lead a team to design customer journeys and develop solutions for digital services (e.g. selling topping package, e-payment solution, e-commerce capability) on dtac application
• Develop road map and manage product / feature back-log to support company’s vision to grow digital channels
• Oversee development and iteration of product / feature launched
• Accountable for continuous improvement in customer experience of product / feature launched
• Liaise with key stakeholders to gather requirements and align on solution to be developed by the squad
• Report and analyze the service performance, e.g. revenues, performance, customer satisfaction and awareness, for incremental improvement and further business opportunity development

Qualification

• At least 3-5 years of experience in as a product owner for leading digital service platform
• Experience in driving uptake in digital services
• Good command of English - communication and presentation
• Open and strong digital mindset

Assistant Manager, Customer Service Application Development

Job Description Summary: 

To perform complex activities regarding the design of a specialized IT solution for TG in regard to software components and framework to ensure end-to-end project technical soundness for a smooth project implementation.

Principal Accountability: 

• Accountable for development/Implementation/delivery of the responsible  solution/service/application in Customer Service Application unit
• Ensure efficient delivery of solution development and optimization in terms of cost, time to market and resource utilization in aligning with Technology strategy, roadmap, data privacy, IT security and enterprise architecture
• Provide consultancy for the responsible area in Customer Service Application unit
• Develop/Cooperate/work with Vendors/Outsources in Delivery process to ensure high product quality within agreed timeline, budget and comply with defined processes, procedures, policy and control
• Ensure to deliver quality Services, Solutions, Applications in able to perform as agreed SLA
• Provide 3nd tier support for incident/problem management for the responsible area

Qualifications :

• Bachelor's degree in Computer Science/related fields or equivalent in work experience
• At least 4 years’ experience in software development and implementation
• Ability to develop/work with developer/vendor/outsource to deliver quality Services, Solutions and Applications.
• Good analytical skill and Fast learning
• Good knowledge for development Web service technologies and/or Mobile application development
• Effective at problem solving skills and experience working collaboratively within a large group

AVP, People Development

Accountabilities:

• Identify development needs in co-ordination and alignment with HRBP and business by focusing on job requirements, career paths, and business objectives and priorities.
• Design, develop and drive execution of development programs to enhance competency to meet Telenor leadership expectations.
• Close collaboration with relevant Telenor Group functions and relevant external parties to ensure alignment.
• Through targeted leadership development activities, contribute to dtac transformation program realizing our long term strategic ambition.
• Design annual activity roadmaps and programs to meet identified development needs and gap closure in the most efficient and cost effective manner.
• Design and facilitate tailored development activities based on ad hoc requests or plans.
• Provide leadership consultancy including coaching for line managers to follow up and enhance their managerial and leadership skills.
• Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.
• Work on special project assignment (s).

Qualification:

• Bachelor's degree or higher.
• At least 7 years of relevant experience in leadership and functional competency development programs, and OD, preferably with at least 1-2 years of leadership experience.
• Good facilitation and trainer skills.
• Excellent command of English both written and spoken.
• Possess strong analytical, problem-solving, logical thinking, interpersonal and presentation skills.
• Showing attitudes well in line with Telenor Way, and leadership attitudes in particular.

AVP, Talent Acquisition

Accountabilities:

• Develop & perform recruitment action plan, responsible for end-to-end recruitment activities (from getting job assignment until candidate's onboarding).
• Coordinate with employees to create understanding on recruitment plan & process i.e. internal & external recruitment, employee rotation, employee mobility.
• Coordinate with relevant parties to ensure smoothness of workflows.
• Ensure quality of employee information in HR systems, to be accurate and complete in a timely manner.
• Provide support & guidance on new-hire onboarding, to ensure that new staff receive the appropriate working tools & equipments to perform their tasks.
• Address & evaluate issues regarding recruitment, action plan and process as well as provide inputs for improvement.
• Continuously update oneself with changes in HR trends & tools, industry movements.
• Collaborate with others teams on other HR special projects i.e. HR Process Improvement, Employer Branding, Internship Programs, Open House Recruitment.
• Accountable for other certain works as assigned from supervisor.

Qualification:

• Bachelor's degree or higher, with strong English communication skill.
• At least 7 years direct experience in recruitment/ talent acquisition, either from corporate or recruitment/headhunter agencies.
• Familiar & strong background knowledge in recruitment & selection tools & techniques.
• Very good communication skill, customer-centric, team-work, and ability to fulfill vacancies within SLA.

VP, Employee Services

Accountabilities:

HR Services Function

• Oversee overall operation of employee services and employee relations function.
• Plan short-term and long-term actions for continuous improvement in function operation.
• Provide support for employee services & employee relations  including, but not limited to, researching and resolving employee services problems, unexpected results or process flaws; perform scheduled activities; recommend solutions or alternate methods to meet requirements.
• Ensure accurate documentation process manuals are designed and updated for all employee services processes.
• Develop user friendly procedures, guidelines and documentation.
• Primary contact for employee relations counsel in risk mitigation activities and resolving workplace issues.
• Advise management on organizational policy matters related to the employee services and employee relations.
• Maintain & update related policy and procedures, thorough understanding of employment regulations, industry trends, current practices, new developments, applicable laws, and employment legislation pertaining to all personnel matters, and various government requirements.
• Assist employees with employee services & employee relations questions e.g. benefits administration, company rules & regulation, disciplinary actions and other related issues.

Mobility Function

• Responsible for managing human resources services of international assignments, policies and procedures including both expatriation and repatriation. Assist expatriates with international assignments through coordinating, developing, and/or managing some or all of the following: tax, visa/work permit coordination, vendor interface, benefits coordination, relocation, housing, and compensation packages.
• Responsible for interpretation and application of Telenor Group & DTAC policies, procedures and requirements for expatriates

General Accountability

• Collaborate with concerned within company, Telenor Group and external parties
• Ensure accurate documentation process manuals are designed and updated for all employee services & mobility processes.
• Maintain & update related policy and procedures, thorough understanding of employment regulations, industry trends, current practices, new developments, applicable laws, and employment legislation pertaining to all personnel matters, and various government requirements.
• In collaboration with the People Group, plan, develop, organize, implement and evaluate the organization’s human resources functions and annual goals.

Qualifications:

• Bachelor’s degree in human resources, or related field
• Minimum seven (7) years of HR services operation e.g. welfare & benefits administration, employee relations, mobility implementation and administration in a supervisory level position.

Knowledge, Skills and Abilities:

• Strong understanding of HR principles & processes, including eligibility and benefit procedures in order to ensure correct implementation.
• Strong knowledge of labor law and related government rules & regulations.
• Thorough knowledge of MS Excel, Word and PowerPoint.
• Effective organizational and interpersonal skills including written and verbal communication skills both in Thai and English.
• Must be able to effectively train others.
• Must be able to use logic and reasoning to identify strengths and weaknesses of alternative solutions, and provide conclusions or approaches to the job. 
• Must be able to interpret complex documents and formulate an opinion.
• The ability to apply general rules to specific problems to produce a solution that will work for all employees. 
• Must be able to discover and see problems that may arise in the corporation or between personnel. 
• Must have the ability to listen and understand employee concerns and formulate a decision to resolve the issues.

Supervisor, Order Management

Job descriptions:

• Provide specialized application/system expertise in the analysis, design, deployment, support and improvement of critical business processes and functions of CRM Mobile Number Portability (MNP).
• Provide assistance to business analyst team to convert the business requirement to technical solutions
• Design solution, assess impacts, estimate cost and timeline in order to deliver the features and capabilities based on the solution
• Lead and collaborate vendors or in-house developers to deliver best suited solution. Review deliverable prepared and developed by development team.
• Manage and control dependencies of source codes and document baseline to ensure that all documents are accurate.
• Review and recommend test scenarios and approaches with relevant parties.
• Conduct and plan the deployment approach and activities. Coordinate with operation, infrastructure, business analyst and project management teams to ensure smooth and well planned deployment.
• Conduct transition sessions and ensure appropriates transition documentation from projects to operation teams.
• To consult and be accountable as 3rd tier support for production incident and problem resolution to ensure that the incident/ problem is efficiently, effectively, and sustainably resolved
• Application is built by using Java which is running on Weblogic/JBOSS with Oracle DB.
• Be accountable for other certain works as assigned from immediate superior level

Qualifications:

• Bachelor’s degree or higher in IT, Computer Science, Computer Software, Computer Engineering or related fields
• Basic understanding for Java related topic (Web Container, EJB Container, Datasource, JMS, JSP’s, Servlet, WebServices, etc.)
• Strong hands-on experience in Developing Java application on Oracle Weblogic or JBOSS
• Good communication, strong-analytical and problem-solving skills
• At least 3 years of experience in software development
• Positive thinking and good working as a team

Manager, Solutions Sales

Principal Accountability
• Seek out and approach opportunities in responsible portfolio of customers to create new business opportunities and revenue stream to meet target
• Achieve retention and upsell sales target
• Ability to drive/initiate a new project by linkage all internal parties to accomplish the project goals based upon customer insights and business needs
• Enforce business-to-business way of selling (BWS) including efficiently use of weekly planning, SFA, CC&B and Corpedia and other working tools
• Be skilled with all corporate products and solutions, promotions, and updated telecom market updated. Able to professionally present, upsell and deliver agreed commitment to new corporate customers.
• Disciplinary visits responsible customers in the portfolio
• Able to conduct an analysis of current portfolio and be able to conduct a business development plan for short term and middle term growth
• Build relationships with management level, decision makers and all concerning person of responsible accounts to create closed relationship and develop to become business partners
• Ensure excellent execution of business-to-business sales essentials: Product & Solutions / Total Quality / Value / Stakeholders / Promotion / Customer Education
• Regular report to unit heads: weekly pipeline update, regular sales report, and project post-evaluation
• Monitor portfolio performance versus targets, evaluates the impact of new project development initiatives to insure achievement of business goals both short & middle terms
Qualifications
• Bachelor's degree or higher in any related field
• A minimum of 5 years of relevant professional experience
• Experienced in Business development, Marketing, Project Management is a plus
• Tech savvy
• Proven track record of success in dynamic sales environment ,strong planning and organisational skills
• Proven ability to manage multiple tasks concurrently under aggressive timelines in a dynamic environment
• Strong skills set of analytical, sales planning, communication, account management, customer services, and negotiation
• Result-oriented, self-driven, eager to learn, energetic, proactive, with positive attitude towards dynamic environment and situations
• High Customer orientation, recognize and credibility to the customer as a trusted, collaborative and productive persona
• Good command of English, both written and communication to high level customers
• Extensive experience using MS Office (in particular Excel and Power Point)
• A structured personality with excellent organisational and interpersonal skills

AVP, Partnership

Accountability:

• Identify business collaboration opportunities and set up short/medium/long-term partnerships in accordance with overall partnership strategies.
• Take a lead role in the development of opportunity exploration, ideation, brainstorming and prepare overall opportunity presentations to influence both internal and external stakeholders to align on expectation, shared responsibility and commitment to execute the ideas.
• Negotiate contract terms with partners and communicate terms and align with stakeholders
• Manage project development and keep all stakeholders aligned throughout the development process.
• Motivate the team, track performance, and report metrics.
• Monitor extended opportunities with current partners and explore for ways to build or create more values to existing relationships.
• Become a subject matter expert on business products, processes and operations, and remain up-to-date on industry news

Qualifications:

• Bachelor’s degree in business or management

• Successful track record in negotiation and relationship management

• Excellent verbal and written communication skills in both Thai and English

• Proficiency with data analysis and business case development

• Proven ability to plan and manage resources

• Able to work in highly dynamic environment

• Able to self-motivate and motivate working teams and stakeholders

Preferred Skills:

• Good storytelling and pitching skills

• Technical background is an advantage

• Outstanding problem solving skill is a great advantage

AVP, Prepaid Pricing

If you are the one who passions about pricing with “can-do” attitude, fast learners as well as love to do analytical work. This is the right job for you!

Working in pricing team, you will provide strategic direction for products along with involvement in many initiatives on how to drive the growth using variety of parameters such as customer acquisition, retention and commission etc. This role also involves some initiatives for product innovations and ideas. Think beyond the current situation and come up with optimum price and product proposals to grow the company revenue.

Job Description:

• Pricing Strategy: make and drive recommendations to executive leadership on pricing strategies, portfolio vision and communicate pricing strategy, structure, policies and processes to organization.
• Pricing Project Management: manage pricing projects, such as Pricing Strategy update, Post-Evaluation process implementation, by involving stakeholders and manage resources cross-functionally.
• Pricing Analysis: analytical works such as deep-dive on Telecom trend and competitors, analysis on any pricing related issue, price positioning, develop pricing related unique selling point in market.
• Tactical Pricing: recommend tactical moves to compete with competitors in market.
• Pricing for new product: define pricing requirements, business frameworks by working collaboratively with new product development teams. Model pricing structure and profitability expectations of new product launches.
• Finance and modeling: develop business case and financial modelling to evaluate the revenue impact.
• Handset Pricing: provide both strategic approach for handset bundle offering and recommendation for handset financing by using tariff performance and customer lifetime value.
• Post campaign evaluation: provide analysis regarding campaign performance vs targets.

Desired Skills and Experience:

- Experience in Telecom Industry, related industry (internet, OTT player)

- Capable of data driven analysis and have holistic view on pricing especially tariff and handset offers in Thai market

- Experience in Project management in a resource constrained environment

- Ability to translate customer needs and insights into actionable Pricing strategies, portfolios vision, price plans, concepts         and business levers in general

- Excellent problem solving, business communication, and organizational influence skills, and experience working in cross-functional teams

- Strong analytical skills to understand market movements, pricing, and overall financial levers/analysis

- Bachelor’s degree in science or analytical majors

- Quick learner with can-do attitude

- Proficient in financial analysis, strategic frameworks, and competitive analysis

- Prior experience in Telecom marketing / pricing function preferred

Manager-Senior Manager, Data Engineer

Responsibilities

• To Develop and maintain data ETL pipeline, builds the process of delivering. Use the external service API or make a SQL query, enrich the data and put it into centralized storage (data warehouse) or storage of unstructured data (data lakes).
• To Collaborate with Business users, Data source owners, Data Governance, MIS, BI to agree, align, and approve ETL process to ensure data accuracy, data quality, and business definition alignment.
• To Work with product engineering, operations, and executive team to understand data, structures, define information needs and develop prototype/solutions that supports desired business and technical capabilities.
• To utilize programming tools such as Spark/Python and other Hadoop ecosystem tools (e.g. Hive, Sqoop, Kafka, etc.) to bring together a diverse and massive set of data sources and making them easily accessible and useful for further analysis.
• To Collaborate closely with business SME’s, data scientists, executives to create dashboards, visualizations, statistical/machine learning models, transfer prototypes into large scale and efficient solutions.
• To Explore emerging technologies in Big Data, and analytics landscape for consideration and implementation.
• To Optimize, tune, and scale the Hadoop ecosystem to meet SLA requirements.
• To Perform troubleshooting and in-depth analysis of issues and provide clear, permanent solutions. Having a research mindset.
• To Be able to effectively work independently/motivated; ability to handle multiple priorities.
• To Design database architecture (which requires database design knowledge) by using Customer Analytics Model provided by Customer Data Scientist
• Protects confidential information.

Qualifications

• Bachelor degree in Computer Science, Computer Engineering or a related fields.
• At least 3 years of experience in ETL/ ELT in Enterprise Big Data Scale.
• At least 2 years of experience in Big Data Stacks, Data Engineering or related field.
• Strong experience with Data Warehousing concepts and standards.
• Excellent with relational databases (SQL, MySQL, DB2, Oracle, etc.)
• Excellent with developer skills in Python, Scala, Java are highly desired.
• Excellent with Linux and shell scripting.
• Experience with non-relational databases (NoSQL, Hadoop, MongoDB, etc.)
• Experience with Spark, or the Hadoop ecosystem and similar frameworks.
• Experience with cloud platforms (AWS, Azure, Google)
• Understanding the basics of distributed systems
• Able to understand data models and business logic in a short span of time.
• Enjoy working as a team member as well as independently.
• Strong analytical and problem-solving skills.
• Good command of English both speaking and writing skills.
• Communication to team and management on project development, timelines, and results.
• Work closely with the other team members to meet business goals.

Manager, Personalized Marketing

Personalize Prepaid Marketing

• Develop and manage personalize marketing campaigns across channels (both traditional & digital channels)
• Identify initiatives/new ideas/new techniques for improving campaign results according to feedback from channels and its performance
• Design the core engine/business logic for campaigns target/moment of contact and offers according to customer interact journey and their behavior
• Provide high level of campaign requirement to campaign solution/development team
• Collaborating with prepaid marketing/sale & distribution/customer service to delivery and maximize efficiency in campaigns launched
• Track & Evaluate performance of launched campaigns with regular reports/analysis  provide
• End-to-End managing for segmented prepaid to maximize life time revenue & best customer experience

Qualification

• IT and MBA background are needed
• SQL and data analysis are mandatory skill needed
• Experienced in CRM and target-based marketing campaign with proven result more than 2 years
• With Knowledge and experience in digital marketing/personalized marketing/marketing analytic projects  are preferable
• Having logical thinking with analytical skill to identify business values
• Eager to learn new things with high passion to make things happen
• Good in presentation and communication skill

AVP, Head of Pricing & Performance Management Unit

Job Purpose:

We are seeking an assistant vice president who can combine strong analytic capabilities, performance management, leadership, and communication to lead the pricing and performance management unit.

Strategic Pricing

• Develop and communicate pricing strategy, concepts, structure, policies and processes to organization.
• Work collaboratively with relevant teams (e.g. marketing, finance, customer insights) to model pricing structure and simulate profitability expectations of new product launches.
• Analyze customer insights, market dynamics, and competitors' pricing activities to evaluate implications for the company. Determine optimal responses to competitors' moves using analytical frameworks and financial models.
• Provide both strategic approach for handset bundle offering and recommendation for handset financing by using tariff performance and customer lifetime value.
• Identify and resolve complex business issues in customer acquisition, retention, and revenue enhancement.

Business Performance Management

• Define KPI s and set targets /incentives for B2B sales and salesperson in line with the framework provided by Finance.
• Monitor corporate business performance and analyze for improvement opportunities including communicate to related parties utilizing Sales Planning & Bid support to provide sales reports to the required format
• Provide business analytics support function to define specific pricing strategy and framework for products, services, as well as pricing position for corporate campaign
• Provide inputs to Finance Group to design and develop Corporate management dashboard, conduct performance and analysis and provide reports for KPI
• Provide business analytics support to other functions in Corporate with support from Finance Group in relation to financial analytics

Desired skills and experience

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Strong financial modeling (e.g. business case analytics, performance analysis, forecasting)
• Proven leadership skills and business acumen - performance driven
• Excellent problem solving and logical thinking, with demonstrated ability to solve complex & unstructured problems
• Excellent project management skills
• Quick learner with positive and can-do attitude
• Strong interpersonal skills and ability to work cross-functionally
• Good verbal & written communication - both Thai and English
• Prior experience in pricing and/or telecommunication industry highly preferred
• Degree in marketing, finance, business administration. MBA is preferred.

Senior Manager, Data Scientist

Principal Accountabilities :

• Perform large-scale data analysis and develop effective statistical model for time series, segmentation, classification, pattern recognition, optimization, etc. on real-time streaming data
• Develop, build and test statistical and computational models that serve as a key input for real-time contextual marketing tools
• Identify actionable insights and suggest recommendation for data-driven marketing campaigns
• Communicate findings and build buy-in with key stakeholders through data visualizations
• Interact and collaborate with product and marketing managers to provide impactfull analysis and insights that align with business objectives
• Work closely with other BI functions and campaign operations to provide end-to-end analytical solutions and proactively create and test decision rules for marketing campaigns

Qualifications:

• M.S./Ph.D. in a quantitative field such as mathematics, statistics, physics, computer engineering, or related field
• 5+ years of experience in solving analytical problems using quantitative approaches
• Excellent understanding of fundamentals of statistics
• Strong experimental design and analysis skills
• Familiar with time series analysis, forecasting, and machine learning techniques, previous hands-on experience is a plus
• Ability to manipulate and analyzing complex, high-volume, high-dimensionality data from varying sources
• Ability to communicate complex analysis in a clear, simple, and actionable manner
• Working knowledge of SQL and relational databases and analysis tool such as R, SAS, SPSS, or Matlab
• Work experience in Telecom industry is an advantage
• Good command of Thai and English