Vacancies

Manager, Sustainability

Project Manager – Safe Internet

- Plan and execute School Visit activity to raise awareness on Safe Internet

- Manage partners and drive Child Chat line to be well known and impact to the public

- Execute communication plan for Online curriculum program and manage distribution

channel strategies and implementation

- Arrange activities & events related to project such as press conference, communications

campaign.

Sponsorship / Donation request [assistant to committee secretary]

- Coordinate with relevant stakeholder such as requester, Compliance officer

- Arrange meeting with Sponsorship & Donation committee and provide minute of meeting

- Record and track the budget  

- Cross functional tasks

Qualification

• Bachelor’s Degree in Marketing Communications or related fields.
• Have strategic thinking
• Have experiences in budget and have strong knowledge of project management
• Have good presentation and communication skills
• Able to work under pressure and overtime (Weekday after working hour or weekend)
• Fluent in Thai and English, both writing and speaking
• Have good reference project is will be advantage

Senior Manager, Advanced Analytics(Data Scientist)

Principal Accountabilities :

• Perform large-scale data analysis and develop effective machine learning or statistical models, segmentation, classification, pattern recognition, optimization, etc. on large and complex data sets
• Develop, build and test statistical and computational models that serve as a key input for real-time contextual marketing tools
• Identify actionable insights and suggest recommendation for data-driven marketing campaigns
• Communicate findings and build buy-in with key stakeholders through data visualizations
• Interact and collaborate with product and marketing managers to provide impactful analysis and insights that align with business objectives
• Work closely with other BI functions and campaign operations to provide end-to-end analytical solutions and proactively create and test decision rules for marketing campaigns

Qualifications

• M.S./Ph.D. in a quantitative field such as mathematics, statistics, data science, computer engineering, or related field
• 5+ years of experience in solving analytical problems using quantitative approaches
• Excellent understanding of fundamentals of statistics
• Strong experimental design and analysis skills
• Strong machine learning and deep learning techniques
• Work experience in natural language processing (NLP) is a plus
• Ability to manipulate and analyzing complex, high-volume, high-dimensionality data from varying sources
• Ability to communicate complex analysis in a clear, simple, and actionable manner
• Working knowledge of SQL and relational databases and analysis tool such as R, SAS, SPSS, Python or Matlab
• Work experience in Telecom industry is an advantage
• Good command of English

Application & Contact :

• Email your CV and application to Thanaton.trakoolwong@dtac.co.th
• Please ensure that in the email subject you mention the job you are applying for and your Employee Number.
• You are welcome to contact Khun Thanaton Trakoolwong for more information on the job.

Software Developer

You will be working on implementing current standards for software development for digi’s internal and customer facing applications.

You are a nodejs guru. You dabble in native javascript ES6. You are enthusiastic about testing (TDD) for javascript and you debug effeciently.

Computer Science or related degree


You have 3 to 4 for years of working experience in this field.


Experience from a startup culture is desirable.
Proficient in front-end web development.
Good knowledge of developing with Nodejs.
Good knowledge of working with Git.
Some knowledge of server management / AWS or any cloud provider.
Some knowledge of deployment CI/CD using Jenkins.
Some knowledge of developing using docker containers.
Knowledge in React will be an added advantage

Assistant Manager, BA: CRM

Job Summary:

To perform complicated business requirement and technical feasibility analysis, and to drive improvement activities in business analysis process to ensure effectiveness and efficiency in project requirement screening and technical requirement development, meeting customers’ requirements and satisfaction level

Job Description:

• Interpret customer business needs and translate them into business and technical requirements, which relates to complicated analysis that may involve multiple initiatives and require complex analytical techniques and in-depth understanding of  technical requirements, management systems, and methodologies, in order to ensure the translation of customer's requests into business requests are correctly adhered and meet customer needs.
• Develop complicated system requirement specification to get user sign-off in order to process further for solution development Responsible for the delivery of technical feasibility analysis and business analysis to portfolio management team in order to proceed for the next steps of project development Perform user acceptance testing (UAT) activities and develop test scenario, to ensure that the solution is developed according to predefined scope of work and meet users’ requirements.
• Collaborate with customers to define concepts, as well as under direction of project managers, to ensure that requests are clearly communicated Provide technical direction to lower level business analysts, in order to guide junior analyst in work processes.
• Serve as the conduit between the customer and the development team, as well as act as a liaison between the business units, PM teams and support teams, to ensure that all requests are efficiently communicated and understood among all relevant parties.
• Support other teams by providing advice and information regarding the analysis of business and technical requirements, to ensure alignment of project delivery against business requirement.
• Be accountable for other certain works as assigned from immediate superior level

Qualifications:

• Bachelor’s degree or Master’s degree in IT, Business Administration, Marketing, Finance or equivalent experience in analytics, informatics or business
• At least 5 year experience in application development, IT project management or business development
• Extensive experience in various banking devices including underwriting, retail banking, payments, mobile will be advantage
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Good command in English

AVP, Database Analysis & Process Improvement

Data Analysis

• Apply your expertise in quantitative analysis, data visualization and data-mining to tell the story behind numbers and derive actionable insights for the business
• Assist leads to prioritize business and information needs and define corresponding master data
• Filter and clean data by reviewing reports, and performance indicators to ensure accurate interpretation
• Understand industry trends, and develop in-depth, vertical-based actionable insights that help drive value for Site Management Dept.
• Be able to draw correlations between elements of business process (eg. contract lifecycle, matter management, etc), do predictive analysis and be able to articulate recommendations to the business
• Conceptualize and build scorecards and dashboards that are simple, visually appealing, yet showcase a powerful story
• Design succinct presentations that balance high-level insights for leads and detailed view for vertical teams
• Think and work independently, demonstrate creativity and deliver quick results, yet demonstrate a team-player attitude
• Act as an insights expert for Site Management Dept., yet collaborate effectively with the core team and cross-channels
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality

Process Improvement & Assurance

• Identify, plan and implement key projects to improve quality, reduce cost, increase productivity and improve cycle time resulting in significant business improvement and customer satisfaction
• Establish project specific quality procedures, standards and specifications with key managers in the project team
• Ensure the project specific process, procedures and work instructions are documented, controlled and communicated effectively
• Review and monitor adherence to the project specific process, procedures and work instructions
• Work closely with the negotiation and contract manager to ensure the process and procedures support the effective transfer of information from landloards        
• Actively lead projects and provide individual contributions after key projects have been identified.
• Periodic reviews of compliance

Qualifications :

• Relevant qualification in data analysis, process improvement, and assurance
• Ability to produce high quality work under deadline pressures, adjust to changing demands in a fast-paced environment, and execute with speed and precision
• Ability to work with stakeholders to assess potential risks.
• Proven experience in process improvement, leading projects with a record of successful implementation

Personal skills/qualities:

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Proven leadership skills and business acumen - performance driven
• Excellent presentation skills with solid communication capabilities and practices, both oral and written
• Excellent project management skills
• Works well in team environment, with sound negotiation and problem solving skills.
• Strong interpersonal capabilities and ability to work cross-functionally with other leaders on sensitive and/or emotional issues
• Demonstrated experience in handling large data sets and relational databases.
• Technical expertise regarding data models, database design development, data mining and segmentation techniques
• Proactive, persistent and self-motivated

AVP, Head of Accounts Payable Unit

Effectively perform functional accountabilities below:

• Manage process of setting detailed plan, work process and procedure regarding accounts payable in order to standardize accounting practice and ensure work effectiveness of the function.
• Supervise process of reviewing accounts payable documents in order to ensure accuracy and completeness of document in compliance with standards and policies.
• Supervise process of accounts payable recording and closing for company in order to ensure accuracy of accounts payable in alignment with standards and policies.
• Supervise process of monitoring accounts payable and provide document and data to relevant functions in order to ensure accuracy of payment in due course.
• Supervise process of coordinating with regulators, auditors and all relevant parties in order to provide and clarify corporate’s accounts payable related information and issue.

Develop unit action plan to provide guideline and instruction for team. Manage utilization of functional CAPEX and OPEX to ensure optimal corporate benefit, as well as alignment with budget plan. Ensure the development of a capable and motivated team to sustain organization profitable growth. Manage, monitor, and evaluate performance of team to ensure achievement of unit goal and target. Ensure operational compliance with policies and regulatory requirement to drive towards sustained operation and promote corporate governance. Perform risk assessment and support risk management activities to ensure all potential risks are continuously monitored.

Collaborate and support on corporate agenda upon request

Customer Service Suvannaphum Airport

Principal Accountabilities :

• Provide information and suggestion about the products promotions and services to the customers Perform bill payment service and refill to the customers.
• Perform registration for new number port-in change Prepaid to Postpaid.
• Complaint handling and to be accountable in gross additional subscriber and upselling target.
• Can perform retention manage queue in Service Hall to be in standard SLA that are.
• Perform check money reconcile to report, find the gap until it equal and collect it to cashier on daily basis.
• Perform service for customer after working hour if there is customers in queue.
• Can perform One Stop Service.
• Act as a coordinator and company representative.

Qualifications :

• Bachelor’s Degree in related fields
• 0-2 years of working experience in customer services, receptionist or related
• Minimum in height 160 cm (Female), 168 cm (Male)
• Customer focused professionals to ensure our customers are cared for
• Good personality and coordination skills
• Good command of both spoken and written English
• Possess computer skills in major programs
• TOEIC required (500 scores up would be an advantage )

Senior Manager, Procurement and Network Contracts

- Reviewing and drafting various kinds of contracts and other legal documentation to support the Company’s and its affiliate’s  business operation and ensure that:

(i) their businesses will be conducted in accordance with applicable laws and regulations, and (ii) contractual arrangements will be enforceable as intended and not be enforced against them in an adverse way

- Identifying the issues/risks arising out of the assignment, preparing legal risk assessment report and providing appropriate advice to the business unit and the management in operating the business/making decision.

- Providing advice in various areas of law relating to the Company’s business operation.

- Coordinating with other business units/teams to effectively complete the assignment as well as serve the business needs and identify process improvement/cost reduction  opportunities where possible.

- Providing counsel on changes or on issuance of new legislations, rules, and regulations regarding general law applicable to the Company’s and its key subsidiaries’ business, including any changes thereof, and communicate and create understanding of the same to the relevant persons Leading/Supervising subordinates in the team to  improve competency and ensure optimal performance

- Providing advice for the process of identifying, monitoring, reporting and reducing risks relating to corruption and facilitation payments to ensure that such risks are effectively managed and closed.

- Ensuring that one own area of assignments and contributions are appropriate to meet organization needs while pursuing improved performance.

- Continuously updating oneself with changes in laws and regulation as well as legal trend, which affect tools, processes, systems, and frameworks relevant to the role, in order to maintain knowledge levels required to perform complicated tasks.

- Being accountable for other certain works as assigned from immediate superior level

Qualification :

• Bachelor’s and Master’s degree in laws
• At least 8 years of work experiences in drafting  and reviewing commercial contracts
• Telcom law knowledge/experience is preferable
• Experience from leading international law firms is  preferable
• Team player, ability to work under pressure and good inter-relationship skill
• Ability to identify and resolve problems quickly
• Fluent in Thai and English, both writing and speaking

Senior Manager, OE & Project Management

Principal Accountabilities :

• Proactively identify operational excellence (OE) and process improvement initiatives in dtac organization in order to drive cost reduction and process improvement
• Ensure project success and smooth implementation
• Partner with business owners and cost controllers to quantify financial impact and track saving
• Explore and leverage best practice with other Telenor’s affiliates
• Drive and act as project manager on Finance Group/HQ and CFO projects

Qualifications :

• Background in financial management, Corporate Finance, working capital management
• Experienced working in cross multiple national culture environment and be able to drive cross-country projects
• Strong self-motivation, positive mindset, accountable, and eager for success
• Good project management and prioritization skill
• Able to work independently and communicate to all management levels professionally
• Able to think strategically and outside the box but willing to roll up one’s sleeves and work on detail
• Good in working cross-functional with interpersonal skills
• Good presentation skill and good English in writing, reading and speaking
• Accounting or Finance background is preferred

Officer, Call Agent(Burmese Agent)

Summary Job Purpose:

To perform all call center activities and provide basic call center to achieve performance targets and deliver target customer experience

Principal Accountabilities :

• Handle customer inquiries, complaints and resolve customer problem with prompt, accurate and courteous replies over the phone by inbound or outbound call
• Provide products, service and general information to customer
• Execute customer instruction of both request and complaint transaction
• Handle charge dispute inquiry
• Analyze and grant credit limit to customer
• Update products and service information
• Identify selling opportunities to act upon it, or pass to appropriate party to follow up
• Identify problem / issues and report to Team Leader

Qualifications :

• Bachelor's degree or higher in social science or public relations or related field
• Adaptable and able to work in remote area
• Good communication skills
• Required language(s): Candidate must be fluent in Burmese language with Thai people also a necessity. Accept native speaker
• Able to work in rotation shift
• 0 – 2 years relevant experience in call center, customer service, hospitality or Airlines
• Good command of Computer Literacy, and typing skills
• Strong passion and good attitude with the energetic and service minded manner
• Be able to work in shift at Srinakarin Call Center

Senior Manager, Prepaid Channel Target & Performance Analysis

To plan and perform analysis to support the development and improve channel performance/ To manage KPI target setting for sale staffs and external business partners for purpose of growing sales & revenue and support corporate direction.

• Propose strategy to set channel KPI sales/revenue target for all related products for all distribution channels to order to drive growth & balance on fairness/motivation
• Initiated in depth channel analysis to identify loop hole/area of improvement with the recommended action
• Establish the regular update to monitor & analysis channel performance in order to be able to alert and identify problem areas before it become big impact/too late
• Collaborate with other departments and teams to facilitate analysis and identify process improvement opportunities.

Qualifications :

• Master’s Degree in Business Administration, Marketing, Finance, Economics, Engineer or any related field with analytical skills e.g Statistic
• Experience in performance in depth analysis and cost/benefit analysis’s is required
• Expertise in using MS Excel and PowerPoint presentation development is required
• Expertise in using MS Access & SQL is preferable 
• Work experience in channel management would be an advantage
• Good command in English language
• Passionate and able to work under time constraints and prioritize work assignment effectively

Manager, Postpaid Brand Management

• Responsible to develop and implement the the strategy and marketing communication campaign launch plan through all digital and social media channels.
• Monitor and optimize the campaign KPIs and effectiveness by collaborating with the related marketing team and agencies.
• Initiate the new ideation in digital platform in order to maximize the commercial value.
• Work closely with marketing teams to deliver business requirement such as optimizing the revenue etc.

Who we are looking for?

• 5-10 years on digital marketing experience
• FMCG or agency field are preferable
• Having experience to deal with many stakeholders

Senior Manager, Prepaid Value Proposition

• Analyze and monitor customers information, looking specifically for trends and early indicators regarding prepaid business performance
• Analyze competitors’ movement and able to initiate promotional for retaining and stimulating usage to effectively compete in the market
• Understand prepaid customer behaviors and able to effectively manage their experiences throughout the prepaid customers life cycle
• Utilize strong analytical ability to evaluate end-to-end customers experience across multiple channels and touch points
• Able to consolidate information into actionable items, reports and presentation
• Develop marketing plan and work closely with Product development, Brand communication, and Sales team to execute and manage effective marketing campaigns
• Measure campaign effectiveness and continuous improve on performance to serve business objectives and assess against target KPIs
• Continuous monitor prepaid ongoing campaigns and services, resolve all unforeseen problems resulting from those activities

Qualifications

• Bachelor’s/Master’s degree in MBA, Engineering, Economics, Finance or related field,
• Telecom, FMCG and/or product/marketing/channel experience is an advantage
• 5+ years’ experience in Business/Financial analysis/Product marketing or related
• Strong analytical, ability to think strategically and able to visualize and communicate to others
• Able to drive issues to closure; very strong leadership capabilities
• Self-learning, sense of ownership, and speedy execution is a must
• Ability to work with cross-functional team and professionally communicate with all levels
• Highly organized with exceptional attention to detail
• Excellent Communication Skills with proficiency in English language

Assistant Manager, Social Engagement

Responsibility:

• Build relationship with online communities and influencers (including micro Influencers) through various strategies, sponsorship, activities, etc.
• Supervise campaign or activity executions with online communities or influencers
• Collaborate with vendors and agencies (creative agency, media agency, organizers, etc) to fulfill the excellent executions
• Monitor and maximize outcomes of the activities
• Report results with recommendations to superior for future improvements

Requirements:

• Basic knowledge about social media, functionalities, uniqueness, etc.
• Good understanding about social movements and key components of social landscape
• Interested in and follow social movements in nature
• Highly flexible
• Very good communication and interpersonal skills
• 3-5 years of experience in creative, content or social media areas
• Love to learn and explore new things without structured guidelines

Manager, Project Management

Summary:

To manage complex and medium sized projects, which have an impact to more than one functional area and involve multiple technologies or platforms, to ensure that Business Support System and cross-divisional projects are efficiently delivered in common standardized manner, aligned with project objectives, requirement, and provide a complete technical solution for a business partners

Principal Accountabilities:

• Manage multiple projects for many clients, which involve the implementation of medium and broad conceptual knowledge in project management, in order to ensure successful delivery of projects in regards to the desired outcome and objectives
• Manage day to day operation of change management in relation to the project plans, as well as undertake appropriate action to address the issues which may occur during project period to ensure agreed deadlines are met adherent to scope of project, timeline and all the requirements that were agreed upon
• Assist in developing change management plans to ensure smooth transition with minimal disruption Maintain network with key vendors to ensure optimal benefits regarding dealing with vendors
• Provide consultancy and assistance regarding project management activities to a small group of project team / coordinators to support supervisors or more senior engineers in the project management process
• Perform dynamic resource allocation for assigned projects to enhance resource utilization, and maximize effectiveness of cross-divisional project delivery Responsible for operation readiness, on assigned projects, and also keep record of technical documentation to ensure that the new developed solution will perform efficiently and smoothly on operation environment
• Continuously transfer knowledge in regards to project management within and among the working teams to improve project management performance, resource and budget management capability Implement best practices and methodologies in project management teams, including monthly governance, metrics, quarterly portfolio reviews and annual budgeting, to achieve desirable project results
• Responsible for project sign-off in assigned projects to ensure completion of project within project scope, timeline, and other requirements that were agreed upon
• Be accountable for other certain works as assigned from immediate superior level

Qualifications:

• Have skill set related to project management.
• Strong leadership, analysis, negotiation, presentation, and communication skill
• Telecommunication business knowledge
• Ability to work with minimum supervision
• Ability to deal with people from all level ranging from senior management to officer
• Good command of written and spoken English
• Good attitude, problem-solving skill, and able to work under pressure.

Senior Manager, Project Management

Principal Accountabilities:

Effectively perform functional accountabilities below:

• Lead Business Support System and cross-divisional project management activities to ensure effectiveness of delivery of Business Support System and cross-divisional project aligning with project objectives within determined timeline, set budget and expected solution quality
• Manage resource allocation for assigned projects to enhance resource utilization, and maximize effectiveness of cross-divisional project delivery
• Lead the implementation of project management techniques to enhance efficiency of project management
• Manage risk and issues that may occur during project period to deliver the expected outcome of the project, and mitigate any threats in quality
• Responsible for operation readiness and also keep record of technical documentation to ensure that the new developed solution will perform efficiently and smoothly on operation environment
• Manage project sign-off to ensure completion of project within project scope, timeline, and other requirements that were agreed upon
• Manage and control expense during project period to ensure that budget is efficiently and transparently utilized
• Lead the negotiation with vendors to ensure alignment with initial agreement as well as optimal benefit for the company
• Be accountable for other certain works as assigned from immediate superior level

- Develop action plan for team to provide guideline and instruction for team members

- Support the development of a capable and motivated team to sustain organization

profitable growth

- Evaluate performance of team to ensure achievement of team goal and target

- Ensure operational compliance with dtac’s policies and regulatory requirement to drive

towards sustained operation and promote corporate governance.

- Provide input to support and facilitate risk assessment activities to ensure all

potential risks are continuously monitored

- Collaborate and support on corporate agenda upon request

Qualifications:

• Have skill set related to project management.
• Strong leadership, analysis, negotiation, presentation, and communication skill
• Telecommunication business knowledge
• Ability to work with minimum supervision
• Ability to deal with people from all level ranging from senior management to officer
• Good command of written and spoken English
• Good attitude, problem-solving skill, and able to work under pressure.

Supervisor, OSS Operation

Job Description:

• Administrator & develop for both Element management system (EMS) and Network management system (NMS)
• Providing support on a new exciting next generation OSS project currently being implemented.
• EMS/NMS Problem analysis, troubleshooting and follow up incidents
• Coordinating with vendor to find root-cause of EMS/NMS problems.
• Participating in OSS working group to create more efficient and effective OSS unit
• Be accountable for other certain works as assigned from immediate superior level

Qualification:

• Bachelor Degree of Science (computer science/IT/Engineer or related fields).
• 1-3 years working experience as system administrator
• Experience with shell programming is required
• Familiar with various OS such as linux, unix and windows.
• Familiar with various database such as oracle, sybase, etc.
• Excellent communication skills with good command in English
• Able to work on night and weekend by job duties.
• Knowledge in HPOV, NNMi, NOKIA SAM/OMS/NetAct would be an advantage

Supervisor, CC Platform & Self-service Channel

Principal Accountabilities:

• Cooperate with development team on all tasks of development activities to provide technical engineering support and develop new migration plans to future technology infrastructure
• Perform complex assignments often requiring development of new or improved products, processes, or techniques to ensure implementation of newly installed technology or improvement of software applications efficiently
• Review deliverables prepared by development team before passing to deployment phase to ensure that all activities are performed accordingly to project objectives, technical requirements, and architecture design framework
• Review and control related software projects’ documentation such as Software Specification, User Manual, Test Script, and other documents to ensure that all documents are accurate and follow by technical requirements
• Involve in quality assurance of procedures to support and manage project to develop on plan and on quality
• Provide technical direction to lower level project team members to ensure alignment and standardization of development activities across function
• Develop methodology to be used on projects, identify risks and determine how to approach and complete tasks to ensure that the final product would deliver the desired outcome with optimum cost effective and minimum disruption
• Develop product and system specification including test plans in order to ensure that specifications for new development are appropriate to meet customer needs while pursuing improved performance
• Be accountable for other certain works as assigned from immediate superior level

Qualifications:​

• Basic understanding for J2EE Architecture (Web Container, EJB Container, Datasource, JMS, JSP’s, Servlet, WebServices, LDAP etc..)
• Knowledge in J2EE framework Struts, Web Service, Spring, Hibernate, Java APIs in XML, Thread, Mail, CLI Stream, JDBC and XML language series.
• Strong hands-on experience in Developing Java application Platforms on Oracle WebLogic Or JBoss
• Bachelor or higher in IT, Computer Science, Computer Engineering or related
• At least 3-5 years of experience in software development
• Strong Technical Knowledge in software development, web application, Java and SOA technologies
• Good communication, strong-analytical and problem-solving skills
• Positive thinking and good working as a team

​

Assistant Manager, Payment Management

Principal Accountabilities :

• Keeping track of all payments and expenditures, including rentals, electricity expenses, property tax, etc.
• Maintaining historical records
• Paying site rentals by verifying agreement, documentation, due date and preparing pay checks
• Paying landlords by scheduling pay checks and ensuring payment is received for outstanding credit; generally responding to all landlords and team enquiries regarding finance
• Preparing analyses of accounts and producing monthly reports
• Researching and resolving invoice discrepancies and issues
• Continuing to improve the payment process
• Assisting in forecasting and accrual process  
• Providing supporting documentation for audits

Qualifications :

• Bachelor Degree or higher in Accounting
• Strong in Accounting Technical knowledge
• knowledge of relevant accounting software
• proficient in data entry and management
• organizing and prioritizing
• attention to detail and accuracy
• communication skills
• information management skills
• problem-solving skills
• team work
• ability to meet deadlines

E-Commerce Manager

Summary:

• Driving online sales by setting up marketing plan and communication plan including defining and driving end to end Customer Experience. Execute campaigns for new product launches and creative selling campaigns. This function is to mainly drive the two products of online sales: dtac online store and iRefill (online top-up service on web).

Role:

• Overall control in e-commerce channel with end to end business process.
• Driving traffic to our e-commerce website by optimizing comprehensive online marketing programs using all applicable media—SEO, social, email, display and PPC.
• Flawlessly manage the execution of all of the above; including ongoing collection of email addresses across all channels and customer segments while generating a positive return on all spend.
• Create marketing campaigns for new product launches and create creative selling campaigns.
• Work closely with team design team and copy writer as it relates to writing and optimizing website look& feel and content to ensure both search engine visibility and favorable user experience.
• Track, evaluate and report on all marketing initiatives with the goal of growing the number visits, improving conversion rates, increasing average order value and optimizing spend efficiency.
• Work as team with other members of the device marketing, Trade and channel management to plan and implement online sales campaigns.
• Stay on top of developments in online marketing, identify new online marketing opportunities and trends.

Qualification:

• Minimum of 3-5 years in eCommerce business or with online marketing experience.
• Critical thinking and analytical problem-solving skills; passion for data-driven decision-making.
• Strong project management skills.
• Ability to work independently (self-starter) and as part of a team in a multitasking environment.
• Comfort with all Microsoft Office programs and Google Analytics.
• Passion in online.
• Good command of English language.

Supervisor, Corporate Application Development

Summary Job Purpose: 

• To provide development activities Corporate Application to enhance capability of services under responsibility
• To create, adapt and provide architecture of solution and application technology to be efficient, adaptive and ease of use for business of company
• To support problem management and 3rd tier support for incident management of corporate applications to ensure that the incident and problem are efficiently, effectively, and sustainably fixed within minimal timeframe

Principal Accountabilities:

Effectively perform functional accountabilities below: 

• Coordinate with project manager in regards to client/ user’s requirements and requests to ensure that the final product would deliver the desired outcome
• Coordinate with infrastructure team regarding capacity planning to ensure alignment and compatibility of system design for effective and efficient application development
• Coordinate with operation team to ensure applications/services health visibility and troubleshooting capability before service go on live production
• Develop, adapt and provide corporate applications architecture plan and design to ensure alignment with identified enterprise architecture, and responsiveness to project objectives and technical requirements
• Develop detailed design of corporate application architecture under responsibility, as well as security design and implementation to ensure alignment and synchronization of developed solution with relevant platforms and solution architecture and able to operation with minimum support person.
• Do programming activities, including codAing, scripting, security integration to maximize efficiency and ensure synchronization activities in creating effective solution adherent to project objectives and requirement
• Support problem management and 3rd tier support for incident management of business applications to ensure that the incident and problem are efficiently, effectively, and sustainably fixed within minimal timeframe
• Negotiate and coordination with vendor to ensure correct understanding and completion of application developed according to initial agreement as well as optimal benefit for the company
• Develop performance and capacity report to provide information to relevant functions, where they can make use of it
• Be accountable for other certain works as assigned from immediate superior level
• Ensure operational compliance with dtac’s policies and regulatory requirement to drive towards sustained operation and promote corporate governance
• Provide input to support and facilitate risk assessment activities to ensure all potential risks are continuously monitored
• Collaborate and support on corporate agenda upon request
• Coordinate with infrastructure team and perform a leading role over operation readiness test prior to deployment to ensure that application is configured and functioned correctly in production environment before end users start using the application

Qualifications:

• Bachelor’s degree in engineer/ computer science or related field
• At least 5 years’ experience in application development
• Have knowledge of Microsoft Dynamic AX or Oracle E-Business is a plus.
• Have experience with various tools and platform including java, .NET, Shell Script, Oracle, SQL, Linux and Window.
• Have knowledge on ITIL and Software Development Life Cycle.
• Have knowledge on Window system administration.
• Have positive attitude and strong professional ethics.
• Have attention to details and quality of work
• Have Initiative and skilled in development work and problem solving
• Team player, quick learner and self-motivated
• Able to communicate effectively across various teams
• Able to create job on window scheduler.
• Able to create database job on Oracle and SQL scheduler.
• Problem-solving and work under pressure with time constraint
• Ability to work effectively as a member of team and establish and maintain co-operative working
• Good English communication skill

AVP, Product Performance Measurement & Analytics

Job Summary:

• This position will work with Products Metrics, Measurements & Reporting from internal digital channels such as Web, App and linking it to GSM data. Provide the visibility on product reporting through data driver approach and provide the recommendations to improve efficiency.  This role is accountable for the suite of tools and technologies utilized to tag, track, analyze, measure and report on activities across the digital channels, device types, and on the digital voice of the customer.

Role:

• Collect, analyze and interpret various campaigns statistics from multiple dtac sources & channels to campaign owners to optimize campaign and set directions.
• Establish actionable dashboards and provide ongoing reporting, targets and plans to drive outcomes to move KPIs and to continuously improve the digital customer experience.
• Delivers actionable data driven recommendations for enhancing digital experiences, growing traffic, deepening user engagement and maximizing revenues.
• Maintain, own and enhance daily, weekly, monthly, and quarterly business processes and deliverables.
• Communicate service performance against key indicators to internal and external stakeholders.
• Support the procurement of the necessary digital platforms to support automated and real-time collection and presentation of data.
• Proactively make recommendations based on where the initiatives are meeting, exceeding, or missing key performance indicators (KPIs).
• Ensure high-quality analysis.
• Perform other special projects, as assigned.

Qualification:

• Bachelor’s or higher  degree in Analytics, Statistics or Computer Sciences, Master's degree is preferred.
• Minimum of 6 years of analytics or BI related experience.
• Well versed with SQL,Visual Analytics software, BI reporting tools etc.
• Problem solver with excellent analytical skills and ability to turn data into information and insights.
• Open minded, innovative and creative – seeks ‘out of box’ solutions.
• Open communicator; excellent oral and written communication skills (Thai & English).
• Possess a natural curiosity; never willing to settle for an answer, always asking the next question.

Senior Manager, Product Marketing - Mobile App & My dtac

• Drive the dtac application installs and engage active users with the market activities/ campaigns/ incentives model, etc.
• Monitor, analyze and optimize product offering based on past results, learning as well as customer insights.
• Collaborate with Call Center, Branded shops, Prepaid Retailers, Market segments, and other teams to ensure a smooth and effective campaign execution.
• Work with dtac app product owner, developers and other digital service/product owners to improve end-to-end campaign journey and performance.
• Provide guidance to graphic designer(s) for the production of marketing creatives in various marketing creatives, such as static banner, VDO, canvas, carousal, print ads and etc, with a consistent and alignment of marketing guideline.
• Provide post campaign evaluation and share result to all stakeholders with the key action summary.

“Must-Have” Qualifications:

• Product marketing knowledge in mobile application and online self-service for customer convenience with excellent design thinking skills.
• Good command of English - communications and presentation.
• Strong interpersonal skill and teamwork with a great digital mindset.

Other “Nice-to-Have” Qualifications:

• Skills of negotiation, creative thinking & customer centric problem solving.
• Has experience in digital online marketing.

Digital Marketing & Insight (Facebook Optimizer)

Overview:

• As a Digital Marketing Manager of the new product, you will be responsible for leading strategy and operations across all digital channels (focus in Facebook). Your responsibility is to get the best possible result at each individual step through Customer Lifecycle Stage, Acquisition, Retention and Reactivation.

Role:

• Develop strategy and execution plan of digital performance marketing across all channels, Paid/ Owned / Earned (mainly focus in Facebook).
• Managing budgets and campaign performance across all digital marketing channels to meet business’ objectives.
• Drive the development and implementation of consistent KPIs across all marketing channels such as including of in-app notifications, push notifications, SMS and email marketing.
• Works with the Data analyst team to understand attribution and how to accurately measure the importance and ranking of each channel.
• Doing reports to measure and evaluate campaign performance and business opportunities in order to improve the business performance.
• Focus on new and innovative ways of engaging customers through constant testing & refining of new initiatives such as programmatic marketing.

Qualification:

• Bachelor degree in Business Administration, Statistics or related fields; Master’s degree is a plus.
• Minimum 3-5 years of experience in digital performance marketing across all paid channel.
• Have strong all around knowledge of online marketing landscape.
• Outstanding analytical skills and data-driven approach.
• Experience in design, planning and execution of online advertising campaigns, post-campaign evaluation and / or SEO a plus.
• Strong communication skills, with fluency in both English and Thai.
• Experience with start-up environment is desired.
• A passion for further developing Dtac as one of Thailand’s leading companies.

Supervisor, Analytics

You have to cooperate with marketing, business, and product teams to answer key questions about how to grow our business by deep understanding of consumer lifecycle, behavior analysis, customer segmentation, predictive modeling.

• Using quantitative analysis, data mining, and the presentation of data to see beyond the numbers, understanding consumer behavior.
• Make business recommendations with effective presentations of findings at multiple levels of stakeholders through visual displays of quantitative information.
• Perform large-scale data analysis and develop effective statistical model for time series, segmentation, classification, pattern recognition, optimization, etc. on real-time streaming data.
• Identify actionable insights and suggest recommendation for data-driven marketing campaigns.
• Communicate findings and build buy-in with key stakeholders through data visualizations.
• Interact and collaborate with product and marketing managers to provide impactful analysis and insights that align with business objectives.

Qualification:

• BS or MS/PhD in Comp. Sci, Engineering, Physics, Math, Statistics or related.
• Minimum 3-5 years of experience in digital performance marketing across all paid channel.
• Deep understanding of statistical analysis, common quantitative techniques like regression etc, experiment design a must.
• Significant experience with SQL and working with large data sets.
• Good knowledge in BI tools and/or data visualization tools e.g PowerBI, Tableau, SAP BI.
• Experience in programming/scripting, knowledge of statistical packages like R, pandas etc is a plus.
• Exposure to “Lean Startup” validated learning methods is a strong plus.
• Strong communication skills, with fluency in both English and Thai.

AVP, Direct Response Marketing (Social & Display Advertising Lead)

1. Digital Paid Media Planning

• Lead digital paid media planning & buying for conversion campaign.
• Develop strategically solid media recommendations with supporting rationale.
• Manage day-to-day plan changes & maintain media plans.
• Provide and conduct presentation to top management.
• Work with team member to set up foundation of media execution process.
• Provide consulting service to lead of business units on media plan related to campaign.

2. Social & Display Advertising

• Initiate strategy of social advertising, display advertising and affiliate advertising for conversion purpose.
• Oversee end-to-end digital acquisition campaign execution.
• Mange budget, tactic, bidding & optimization to maximize campaign performance with minimum cost in daily/weekly basis.
• Coach junior to manage & optimize social, display and affiliate ads and conduct business approach.
• Set up A/B testing strategy, lookalike audience, retargeting tactic and relevant template guideline.
• Understand media landscape, benchmark, content & format, look for opportunities that could improve performance & keep update new feature.
• Synchronize with e-commerce, fulfillment, analytics, call center team to ensure campaign delivery.
• Grow revenue and profitability through social, display & affiliate campaigns and projects.

3. Campaign Performance Monitoring & Optimization

• Provide key measurement metrics template guideline for each advertising media.
• Create presentation for management and share result to team member on key learning and next step.
• Plan and forecast scenarios to improve campaigns.
• Deep dive into best/worst marketing campaign. Deep dive into root causes.
• Work with digital team member to improve end-to-end digital journey. Using data analysis to come up with recommendation to peers.

4. Creatives Design

• Develop concepts for advertising or promotional campaigns.
• Oversee the creative process and give guidance to graphic designer.
• Provide creative strategy with different ad format for each advertising platform e.g. image, video, carousel, canvas, etc.
• Create and present storyboards of ideas.
• Manage the work, performance and professional creative development.
• Ensure all visuals and content are consistent with the overall brand and hook.

5. Tracking & Requirement

• Define UTM, Pixel, tracking, tagging and measurement requirement for testing and campaigns.
• Ensure tagging works properly.

6. Partner Management

• Identify potential partner, benefit and set up working & financial process.
• Work with internal and external partner come up with new initiative on social, display and affiliate campaign.
• Work with partner to resolve problem that occur.
• Work with project manager to do budget allocation and make sure ROI/ROAS is positive across the time.

Qualification:

• Bachelor’s degree or higher education in Advertising, Marketing, Statistic, Economic, Information System or related field.
• 5+ years-experience in technology or e-commerce industry, digital agency with paid media, online advertising, or related campaign position.
• Experience in managing team and coaching people.
• Experience with media planning, PPC/CPC strategies & optimization across multiple campaign platforms, formats, and the measures used in these campaigns efforts.
• Programmatic buying, affiliate and DSP’s experience is preferred.
• Facebook’s power editor, Google AdWords, DSP, Google Analytics, Adobe Analytics, Google Tag Manager and graphic skill with certificate is advantage.
• Ability to recommend on data analysis, campaign tactic, optimization, creative and copywrite.
• Demonstrated success executing innovative marketing programs and activities.
• Ability to think and act both strategically and tactically.
• Collaborative and enjoy a fast-paced and always-on environment.
• Good written & verbal communication skills in both Thai & English.

AVP, Corporate Brand Management

Job Scope

• Develop communication strategy and campaign planning to steer Corporate and Network Brand and Channels communication and achieve business and marketing goals
• Obtain briefing and engaging process from external relevant business functions (e.g. Market) and internal Brand Communication functions (e.g. Creative & Media Management, Event Management) regarding communication requirements in accordance with the brand strategy and commercial communication plan for on-going commercial communication and flagship launch
• Integrate communication strategy, media planning, creative development, activation & touchpoints planning, follow up, performance monitor and control
• Lead briefing and steer external agencies for creative work and media planning/ purchase and manage budget and timeline
• Implement new way of working and process to be highly responsive to and highly effective to grow brand and network perception.
• Be digitally equipped and drive new initiatives in new media and new creative content

Who are we looking?

• Excellent written and verbal communication skills
• Strong Communication skills
• Active and Strong Project Management Skill
• Ability to think creatively and innovatively
• Analytical skills to forecast and identify trends and challenges
• Familiarity with the latest trends in digital and social network methodologies

AVP, Internal Audit [IT Audit]

Principal Accountabilities : ​

• Preparation of the yearly audit plan by preparing risk assessments and carrying out interviews. Contribute to adequate coverage of IT / Cyber Security risks as part of the Group audit plan.  Plan and perform value-adding reviews of information / cyber security posture, business and operational systems, IT Governance and operations.
• Conduct application systems and IT process reviews in accordance with generally accepted IT audit principles. Lead reviews to address current/emerging risks associated with IT Governance, Cloud Computing, Cyber Security, Network Architecture, and Data Privacy etc.
• Lead internal audit assignments within other areas such as Governance, core services/digital, Financial Services or support investigations when needed.
• Assist in the selection of expert outsourced partners for special reviews and supervise work from outsourced resources when necessary.
• Internal audit assignments include the following steps: liaising with management for planning, preparing work program under the supervision of the VP, collecting data and performing preparation work, performing the assignment, sharing and discussing conclusions with local management. Preparing the audit report. Document audit work in GIA&I GRC platform Archer application.
• Be an advisor to management on improving governance, processes, systems, controls and understanding of risks.
• Follow-up on open recommendation, answer management questions and support implementation of corrective actions.
• Support the VP IT and Cyber/information security into planning audits and other activities. Actively work with peers to develop work programs, maintain the internal audit system, and ensure a professional audit process.
• Provide expertise in emerging IT-risks such as governance, network, cyber/information security, data privacy and vendor management. Establish mechanism to help peers in GIA&I to remain updated on emerging IT risks and trends on a regular basis.
• Work closly with Global internal audit and investigation in orde to find best practice for dtac.

Qualifications :

• Bachelor’s degree in Accounting or Master’s degree in Business administration or related fields from high reputation  university
• Professional certification (e.g. CIA, CISA, etc.) in internal- and/or external/financial audit is considered beneficial
• Minimum 6 years of relevant work experience within one or more of the following areas: telecom, finance, operation, audit, data mining
• Substantial business knowledge related to telecom industry and internal audit
• Ease of work in MS Excel and/or data analysis tools
• Understanding of general governance, risk, and compliance (GRC) concepts is a plus
• Experience with continuous process improvement is also a plus
• Exposure to projects / work in Asia

Personal Qualities:

• Team player
• Self-driven
• Organized and trustworthy
• Strong personal integrity
• Analytic, resourceful and solution-oriented
• Ability to quickly acquire and utilize knowledge on new technologies and solutions
• Strong communication skills
• Self-starter, ability to work independently with little supervision
• Strong collaboration/influencing skills

Language Skill

• Very strong command of English, especially written as report writing and reviewing will be a large part of the day to day tasks

Expected travelling day

• 80-100 days a year

Supervisor, BA: Business Application Solutions

Principal Accountabilities:

• Review system requirement specification development to get user sign-off in order to process further for solution development
• Review and provide advice before the delivery of  technical analysis and technical requirement to TG portfolio management function, in order to proceed for the next steps of project development
• Lead user acceptance testing (UAT) activities and test scenario development, to ensure that the solution is developed according to predefined scope of work and meet users’ requirements
• Ensure that all business and technical requirements are appropriately developed to serve customer needs and responsive to project’s objectives
• Work on and solve complex problems, which require high level of technical and business expertise, in order to accurately translate and reflect customer's requests into business project requirements
• Lead and support the development of technical analysis, requirements, and system requirement specifications, in order to efficiently guide team members through complicated processes
• Advise management and set technical objectives and direction, in regards to own area of expertise, in order to support management in decision making processes
• Continuously update oneself over advance technological trends, in order to maintain high level of technical expertise
• Act as a liaison between business users and related units within TG in regards to business requirements, in order to ensure all requests are clearly understood among all relevant parties 10. Collaborate with developers to establish the technical vision and analyze tradeoffs between usability and performance needs
• Support other teams by providing expert advices and in-depth information regarding the analysis of business and technical requirements, to ensure alignment of project delivery against business requirement Be accountable for other certain works as assigned from immediate superior level

Qualifications:

• Bachelor’s degree or Master’s degree in IT, Business Administration, Marketing, Finance or equivalent experience in analytics, informatics or business
• At least 5 year experience in application development, IT project management or business development
• Extensive experience in various banking devices including underwriting, retail banking, payments, mobile will be advantage
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Good command in English

Supervisor, Roaming Financial Operation and Coordinator

Summary of Job Purpose:

To support all financial operation process for international roaming business including accrual, analysis, reconciliation, settlement, reporting and collection.

Principal Accountability:

• Responsible for delivering monthly roaming accrual report
• Calculate and forecast roaming discount
• Coordinate with global team for roaming financial operation process, reporting, documentation and others operation needed
• Reconcile and do settlement process with partners/global team according to wholesale roaming agreement
• Review and analyze revenue and cost performance
• Provide analytical support to management on various financial data requirements
• Support roaming debt collection process
• Support Adhoc assignments from line manager

Qualification, Skills and Competences:

• Minimum 3 years experiences in Financial, Business Analyst, or Business operation field.
• Bachelor’s Degree in Finance, Accounting, and or related field
• Excellent of both spoken and written English required
• Extensive experience in Microsoft Excel (V lookup, and PivotTable were required), Word, and PowerPoint.
• Experience in Roaming Business, Telecommunication or Multinational Company is advantage.
• Strong analytical, problem solving, communication and proactive skills
• SQL / Database skill is a plus.

Officer, Central Fest Pattaya Service Hall-9

Provide information and suggestion about the products, promotions and services to the customers Perform change customer information, services and products to the customers Perform bill payment service to and refill to the customers Perform registration for new number, port-in, change Prepaid to Postpaid Complaint handling Be accountable in gross additional subscriber and upselling target Can perform One Stop Service Can perform retention Manage queue in Service Hall to be in standard SLA that are

Cashier waiting time <= 7 mins

CS and One Stop Service waiting time = 15-12 mins

Perform service for customer after working hour if there is customers in queue Perform check money reconcile to report, find the gap until it equal and collect it to Cashier on daily basis

AVP, Sustainability

• Excellent project management skill
• Having some experiences in business development (technology / innovation area is preferred.)
• Being passionate with sustainability and enthusiastic to create shared values between business and the society
• Having good capability to develop and conduct social impact assessment model for the smart farmer project
• Having good sense and skills of communications – the candidate must co-own a strategic integrated communications plan together with a communications specialist (in the same division)
• Having experiences in liaising with government agencies and other stakeholders in civil society.
• Fluent in both Thai and English
• 
  

Supervisor, Corporate & Partner Solution System Analyst

Job Purpose:

To perform highly complex activities regarding the design of a specialized IT solution for Technology Group in regards to software components and framework to ensure end-to-end project technical soundness for a smooth project implementation

Principal Accountabilities :

• Cooperate with Business user and BA on all System Analyst activities to propose technical solution to meet business requirement
• Cooperate with development team on all tasks of development activities to provide technical support and develop new migration plans for future technology infrastructure
• Cooperate with product vendor to deliver software package as business requirement
• Review deliverables prepared by development team before passing to deployment phase to ensure that all activities are performed accordingly to project objectives, technical requirements, and architecture design framework
• Review and control related software project documentation such as Software Specification, User Manual, Test Script, and other documents to ensure that all documents are accurate and follow by technical requirements
• Involve in quality assurance of procedures to support and manage project to develop on plan and on quality
• Develop product and system specification including test plans in order to ensure that specifications for new development are appropriate to meet customer needs while pursuing improved performance
• Prepare RFQ/RFP for product vendor to deliver product as business requirement
• Be accountable for other certain works as assigned from immediate superior level

Qualifications :

• 5 years of experience in System Analyst
• 4-5 years of experience in Software development (design & implement) and Consulting (solution and problem solving)
• Experience in supervise team or manage project including vendor management
• Good understanding of Telecommunication such as GSM and LTE
• Experience in project management will be an advantage
• Strong in communication, analytical and problem-solving skills
• Self-organized and dedicated team player, must be able to work under minimal supervision
• Able to work well under pressure in a fast changing environment
• Possess a strong attitude of quality and customer centricity
• Good English communications.

Officer, Suvarnabhumi Airport Service Hall

Provide information and suggestion about the products, promotions and services to the customers Perform change customer information, services and products to the customers Perform bill payment service to and refill to the customers Perform registration for new number, port-in, change Prepaid to Postpaid Complaint handling Be accountable in gross additional subscriber and upselling target Can perform One Stop Service Can perform retention Manage queue in Service Hall to be in standard SLA that are

Cashier waiting time <= 7 mins

CS and One Stop Service waiting time = 15-12 mins

Perform service for customer after working hour if there is customers in queue Perform check money reconcile to report, find the gap until it equal and collect it to Cashier

AVP, Media Management

Role & Responsibility

• Paid media management, digital and traditional.
• Centralise all paid media activities and ensure effectiveness of all media plans and buys to align and achieve marketing communication goal.
• Aggregate and steer all campaign media allocations with strategic direction on media investment, and with Telenor Group efficiency programmes.
• Build and maintain media partnership to enhance brand building and leverage competitiveness in the market.

Accountability

• Manage and oversee all paid media buy activities in execution and implementation process to ensure its efficiency: cost and quality performance.
• Cascade marcom strategy to obtain media brief and engage related parties i.e. marcom and media partners to develop media strategy, planning and execution ideas.
• Oversee integration of all campaign strategies and plans to align with media investment direction.
• Review and initiate media proposals to ensure all deliverables and media objectives.
• Monitor and optimise overall media execution and buying tactics to achieve their goals in time agreed.
• Manage team and media partners to perform post campaign tracking report for the post campaign analysis regularly.
• Recommend and control media investment strategy to align with total marcom goal and strategy.

Empowerment

• Making decision on media budget allocation and media selection within the agreed scope of the project engaged with key stakeholder i.e. marcom and related parties.

Supervise team to optimize all media buying and execution to ensure efficiency and deliverable in time

We are looking for candidate who are;

• Stay in trend of media transformation and social network to seek and try opportunities.
• Digital media data analytical team and tools to cope with dynamic results in the market on time for optimisation.
• Drive team and agency to minimise number of reports to move team from daily operation to media creativity or innovative use of media.
• Empower team members to explore new ‘red’ way of working to start up the transformation.

AVP, Market Insight

• Gather requirements for competitor, market and customer research and analysis to support all marketing and product activities to ensure qualitative and quantitative data to improve decision making
• Conduct market research, competitive analysis, and survey activities, including strategic in-depth analysis and provide actionable summary reports and offer insights to support marketing activities and enable adjustment of the marketing master plan to meet changing conditions
• Perform marketing analytics and intelligence support to Market function, especially for developing marketing strategies and plans
• Operate relationships with internal (e.g. Business Intelligence function) and external market information providers, to ensure innovative and cost effective use of research budget
• Perform customer trend forecasting gathering data from Market, Consumer, Prepaid & Special Segment and Postpaid Segment & Device Marketing functions and coordinate with Product Planning functions for them to undertake Consumer Trend forecasts
• Be accountable for special assignments relating to function as allocated by immediate superior level

Senior Officer, Digital Channel & Contact Center Service Operation

Job Summary:

• To perform basic operational activities of Services application operation to enhance smoothness of service operation
• To perform basic 2nd tier support for incident and problem management, and preventive maintenance for Platform operation to ensure stability and effectiveness of network quality, efficiency in problem resolution, and capacity sufficiency

Job Description:

• Perform basic application administration, configuration, integration test and monitoring of Service applications to ensure that applications (ex. Eservice, Mobile Application, Dtac Reward Application and IVR and Callcenter Platform/Application) runs smoothly without failure.
• Implement Monitoring Tools for fast incident detection and minimized service interruption.
• Responsible for release management to ensure smooth transition and compatibility to relevant operation units
• Coordinate to ensure operation readiness regarding integration of platform layer and service layer into current operating environment and/or main network platforms prior deployment to go live in order to prepare for change management and minimize negative change impact ensuring that the solution development is delivered smoothly and efficiently.
• Perform all routine and proactive operational activities such as back up, restore, preventive maintenance, Service/platform health check to ensure stability, maintain quality and minimize service interruption (ex. Eservice, Mobile Application, Dtac Reward Application and IVR and Callcenter Platform/Application).
• Be  2nd tier support on customer complaint, incident and problem management of Refill and Payment Service Operation (ex. ​Eservice, Mobile Application, Dtac Reward Application and IVR and Callcenter Platform/Application) operation escalated from Network Operation Center to ensure that the incident / problem is efficiently, effectively, and sustainably resolved with long-term resolution from its root cause.
• Escalate and trigger vendor support if necessary and follow up with vendor until problem fixed.
• Analyze the platforms in responsibility to maximize performance, improve service quality and initiate better process and services.
• Provide technical support to the relevant team on Digital Channel & Contact Center Service Operation (ex. Eservice, Mobile Application, Dtac Reward Application and IVR and Callcenter Platform/Application).

Qualifications :

• Bachelor’s degree in Computer Engineering, Computer Science, IT or related fields.
• Experience working in both UNIX (Solaris and Linux) and Windows environment.
• 1+ Years’ basic understanding of Web service technologies e.g. SOAP, JSON, XML.
• Have basic knowledge in programming and scripting for operational purpose such as Java, shell script, python will be advantage
• Understanding in Oracle, Microsoft SQL, Postgres and MySQL Database will be advantage
• Have basic knowledge in TCP/IP networking and skill for solving network problem
• Ability to work on multiple tasks in parallel
• Able to be on standby to support emergency cases
• Able to verify service after deployed on night work
• Have positive thinking and  good service mind
• Good command of written and spoken English

Manager, Prepaid Migrant & Tourist

• Manage BTL Campaign for AEC segment
• Be center between marketing and each RBH for planning, tracking, gathering the business requirement, implementing and analyzing campaign
• Improve customer journey focusing on Myanmar, Cambodia and other AEC
• Initiate or enhance customized content to serve customer need
• Co-ordinate within department and cross functional team to organized task priorities, to provide the appropriate approaches, or to solve the issue for project execution
• Collaborate with CPA team to bundle the service with the voice/data packages, develop the new sale channels and participating co-marketing activities

Qualifications:

• Master Degree in Business Administration, Marketing or other related fields

• At least 4-year experience in telecommunication business management

• Ability to set up business process for new projects

• Self-initiative, strong coordinating skill, and good problem solving skill

• Proficiency in English

Supervisor, Prepaid Brand Management

• Plan online communication as vital part of integrated campaign or as lead campaign in certain projects
• Work on end-to-end process for online communication from planning to creative development to execution
• Plan and Execute online communication campaign for Prepaid Sim, Refill, Topping, Promotion and CRM
• Support online creative work development, online media planning and submission
• Manage commercial communication on Online Own Channels including Line OA/ Prepaid Facebook and YouTube Channels
• To be digitally equipped and drive new initiatives in new media and new creative content
• To be highly dynamic with fast pace of online communication

AVP, Head of BI Information Integration Unit

• Lead and managing both internal and outsources team of BI developers
• Thought leader in BI solution to address business demand
• Design and Governance of the enterprise wide BI Architecture and eco-system including Big Data, Relational DB, Campaign management tool, and BI Tools.
• Ensure the delivery of the projects to align with the approved roadmap
• Enhance the Data Quality in the business for optimal analytical performance
• Keep up-to-date with new BI technology, products and their applications to real businesses

Assistant Manager, IP Service Connectivity

Job Purpose:

• Provide solution, detailed design and implement as business requirement
• Lead in technical part (Network and Security) and coordinate with all participant
• Perform project planning to manage and complete task as timeline.
• Provide technical solution and advice to team members regarding   configuration, solution and troubleshooting in IP Network and security devices

Job Descriptions

• Provide solution, design, implement in IP Network infrastructure as business requirement  e.g. Routers, Switches, Firewalls, Load balancer, VPN and QoS
• Design and deploy Network security configuration according to Information Security team’s roadmap
• Monitor IP Network performance and utilization to ensure that meet SLA (Service Level Agreement).
• Services and connectivity verification and testing after deployment
• Act as main point of contact or Technical lead for all IT Network-related project support.
• Manage outsource and delegate work order to outsource per deployment plan
• Coordinate with related parties (internal DTAC, outsource, vendor, Telenor group)

Qualifications:

• Bachelor's Degree or higher of Computer Science, Computer Engineer, or any related fields
• Good command of both written and spoken English
• Good team -player with inter-personal skills
• Self-motivated, creative and innovative and willing to learn new technologies
• Dynamic, dedicated and service-minded attitude.
• Expert knowledge of IP networking equipment and software – Routing , Switching , Network Security – with minimum 4-6 years’ experience administering enterprise IP networks in mission-critical
• In-depth experience in infrastructure/network environments performing network designing, planning, implementation in enterprise network.
• Solid understanding of network and system security principles and techniques
• Experience designing high-availability networks in load-balanced, n-tier application environments
• Ability to understand systems from all levels, from the "big picture" enterprise-level view to the low level technical view
• Demonstrated ability to systematically troubleshoot problems in complex systems and network environments 

Supervisor, IP Service Connectivity

 Job Purpose:

• Provide solution, detailed design and implement as business requirement
• Lead in technical part (Network and Security) and coordinate with all participant
• Perform project planning to manage and complete task as timeline.
• Provide technical solution and advice to team members regarding   configuration, solution and troubleshooting in IP Network and security devices

Job Descriptions

• Provide solution, design, implement in IP Network infrastructure as business requirement  e.g. Routers, Switches, Firewalls, Load balancer, VPN and QoS
• Design and deploy Network security configuration according to Information Security team’s roadmap
• Monitor IP Network performance and utilization to ensure that meet SLA (Service Level Agreement).
• Services and connectivity verification and testing after deployment
• Act as main point of contact or Technical lead for all IT Network-related project support.
• Manage outsource and delegate work order to outsource per deployment plan
• Coordinate with related parties (internal DTAC, outsource, vendor, Telenor group)

Qualifications:

• Bachelor's Degree or higher of Computer Science, Computer Engineer, or any related fields
• Good command of both written and spoken English
• Good team -player with inter-personal skills
• Self-motivated, creative and innovative and willing to learn new technologies
• Dynamic, dedicated and service-minded attitude.
• Expert knowledge of IP networking equipment and software – Routing , Switching , Network Security – with minimum 2-3 years’ experience administering enterprise IP networks in mission-critical
• In-depth experience in infrastructure/network environments performing network designing, planning, implementation in enterprise network.
• Solid understanding of network and system security principles and techniques
• Experience designing high-availability networks in load-balanced, n-tier application environments
• Ability to understand systems from all levels, from the "big picture" enterprise-level view to the low level technical view
• Demonstrated ability to systematically troubleshoot problems in complex systems and network environments