Vacancies

Officer, Central Rama 3 Service Hall

Principal Accountabilities :

1. Provide information and suggestion about the products, promotions and services to the customers

2. Perform change customer information, services and products to the customers

3. Perform bill payment service to and refill to the customers 

4. Perform registration for new number, port-in, change Prepaid to Postpaid

5. Complaint handling

6. Be accountable in gross additional subscriber and upselling target

7. Can perform One Stop Service 

8. Can perform retention 

9. Manage queue in Service Hall to be in standard SLA that are

a. Cashier waiting time <= 7 mins

b. CS and One Stop Service waiting time = 15-12 mins

10. Perform service for customer after working hour if there is customers in queue 

11. Perform check money reconcile to report, find the gap until it equal and collect it to Cashier on daily basis

Qualifications :

• Bachelor’s Degree in related fields
• 0-2 years of working experience in customer services, receptionist or related
• Minimum in height 160 cm (Female), 168 cm (Male)
• Customer focused professionals to ensure our customers are cared for
• Good personality and coordination skills
• Good command of both spoken and written English
• Possess computer skills in major programs
• TOEIC required (500 scores up would be an advantage)

Senior Manager, dtac Rewards

• Acquire retail outlet & restaurant merchants to meet YR2017 KPI at 25,000 outlets
• Manage administrative work- EPR, USSD set up and dtac reward app information feed Drive loyalty campaign of appointed accounts including end to end execution from starting of negotiating with partner until program launch at POS Develop campaign communications by connecting with internal stakeholders BTL campaign, Online team, Brand com
• Oversee campaign fulfilment including tackle problems and develop action plans to mitigate reputation risk arisen from point of sale (POSM) Manage and co own communications of dtac reward e.g. dtac reward LINE, dtac reward FB, website to drive campaign management to ensure program effectiveness.
• Develop and maintain partnership to have privileges availble at POSM nationwide

Senior Manager, Prepaid In-Life

• Understand prepaid customer behaviors and able to effectively manage their experiences throughout prepaid customers life cycle.
• Review and monitor existing growth campaign, looking specifically for trends and early indicators regarding prepaid business performance, and offers suggestion or improvement.
• Develop marketing plan and work closely with Product development, Brand communication, and Sales team to execute and manage effective marketing campaigns
• Execute and track all direct marketing campaigns with cross-functional teams, using channels such as paid online/offline media, SMS notifications, promotions, referrals etc. to influence user behavior.
• Analyze competitors’ movement and able to initiate promotional for retaining and stimulating usage to effectively compete in the market
• Utilize strong analytical ability to evaluate end-to-end customers experience across multiple channels and touch points
• Measure campaign effectiveness and continuous improve on performance to serve business objectives and assess against target KPIs

Continuous monitor prepaid ongoing campaigns and services, resolve all unforeseen problems resulting from those activities

Manager, dtac Rewards

• Acquire retail outlet & restaurant merchants at 25,000 outlets
• Manage administrative work- EPR, USSD set up and dtac reward app information feed Drive loyalty campaign of appointed accounts including end to end execution from starting of negotiating with partner until program launch at POS
• Develop campaign communications by connecting with internal stakeholders BTL campaign, Online team, Brand com
• Oversee campaign fulfilment including tackle problems and develop action plans to mitigate reputation risk arisen from point of sale (POSM)
• Manage and co own communications of dtac reward e.g. dtac reward LINE, dtac reward FB, website to drive campaign management to ensure program effectiveness. Develop and maintain partnership to have privileges availble at POSM nationwide

Senior Manager, Brand Activation

• Create online /on-ground content with storytelling beyond via online/off line or experiential platform to engage customer.
• Develop content and communication with creative strategy development in each project and roll out as integrated activites.  (Brand message /Promotion message /Big idea /Online to Offilne /Online VDO / Customer engagement activation / Shop activation)
• Consolidating and cascade to operation team and conduct as the integration executions
• Plan and monitor projects to meet deadlines, quality and budget requirements
• Evaluate the success of each campaign / project
• Ensures the accuracy of financial project data, workflows, schedules and processes to maximize efficiency

Qualifications :

Essential Skill:

• Male / Female aged 30 years old up
• Bachelor or Master Degree in Communications Arts, Arts or related field
• Having competent in customer understanding, cross-functional facilitation skills
• Have relevant experience at least 5 years in marketing communication field - e.g. communication strategy, product branding, creating content,project management etc. working in an advertising / online agency or organizer is a plus
• Creative mind, proactive, decision-making abilities and self-motivated

Good to have:

• Good attitude, good personality and coordination skill
• Good communication in both spoken and written in English
• Works under pressure and see the problems as challenge

AVP, Pricing

If you are the one who passions about pricing with “can-do” attitude, fast learners as well as love to do analytical work. This is the right job for you!

Working in pricing team, you will provide strategic direction for products along with involvement in many initiatives on how to drive the growth using variety of parameters such as customer acquisition, retention and commission etc. This role also involves some initiatives for product innovations and ideas. Think beyond the current situation and come up with optimum price and product proposals to grow the company revenue.

Job Description:

• Pricing Strategy: make and drive recommendations to executive leadership on pricing strategies, portfolio vision and communicate pricing strategy, structure, policies and processes to organization.
• Pricing Project Management: manage pricing projects, such as Pricing Strategy update, Post-Evaluation process implementation, by involving stakeholders and manage resources cross-functionally.
• Pricing Analysis: analytical works such as deep-dive on Telecom trend and competitors, analysis on any pricing related issue, price positioning, develop pricing related unique selling point in market.
• Tactical Pricing: recommend tactical moves to compete with competitors in market.
• Pricing for new product: define pricing requirements, business frameworks by working collaboratively with new product development teams. Model pricing structure and profitability expectations of new product launches.
• Finance and modeling: develop business case and financial modelling to evaluate the revenue impact.
• Handset Pricing: provide both strategic approach for handset bundle offering and recommendation for handset financing by using tariff performance and customer lifetime value.
• Post campaign evaluation: provide analysis regarding campaign performance vs targets.

Desired Skills and Experience:

- Experience in Telecom Industry, related industry (internet, OTT player)

- Capable of data driven analysis and have holistic view on pricing especially tariff and handset offers in Thai market

- Experience in Project management in a resource constrained environment

- Ability to translate customer needs and insights into actionable Pricing strategies, portfolios vision, price plans, concepts         and business levers in general

- Excellent problem solving, business communication, and organizational influence skills, and experience working in cross-functional teams

- Strong analytical skills to understand market movements, pricing, and overall financial levers/analysis

- Bachelor’s degree in science or analytical majors

- Quick learner with can-do attitude

- Proficient in financial analysis, strategic frameworks, and competitive analysis

- Prior experience in Telecom marketing / pricing function preferred

Manager, Wifi Product

• Responsible to Broadband Product development. (Idea generation/screening, Market evaluation, Analyze the Competitive Situation, Prototype and Marketing, Marketing Testing, Commercialization,
• Prepare for Launch) Prepare list of requirements, Business case, Budget that related to Go-to-Market plan
• Participate and contribute in the integration of new Product and services in the Broadband according to the strategic priorities of dtac, in order to ensure continuous improvements and Services innovation.
• Provide centralized business intelligence analysis and able to identify a new business opportunities Responsible for Broadband package setup
• Responsible for Revenue analysis and revenue sharing with Broadband parties and manage for monthly finance report settlement and reconciliation with both dtac and partners
• In charged with Customer journey and User experience improvement.
• To collaborate with relevant team to finding workaround and long-term solution to solve customer complaints
• Monitor Broadband related platforms and perform process improvement
• To design Marketing communication in Broadband products
• To operate & collaborate with ‘MarCom’ team for Marketing plan, initiate and engage Online marketing and campaign activity
• Broadband Budget tracking and management
• Be accountable for other certain works as assigned from immediate superior level

Manager, Jaidee Service Unit

1. End-to-end development of new service initiatives for Jaidee family (Loyalty program / service especially for Prepaid customers); including:

- service initiation with clear objective and goals

- customer journey development with product team and technical group's consultation

- communication strategy development with cooperation with brand communication team

- service launch and performance monitoring

- budget allocation and management

2. Maintenance and improvement of existing Jaidee services

- Regular performance tracking and proposed solutions

- Customer journey enhancement & optimization

- Budget management

3. Find ways to improve prepaid customer satisfaction, prolong AOU, and reduce churn rate

Senior Manager, Investigation

Work tasks/responsibilities for the position
 Monitor, assess and triage incoming local cases on Ethics Point; distribute cases to the appropriate responsible person or team for those that fall below the new threshold for involvement by Group Investigation. Ensure proper follow-up even on cases assigned outside Group Security.
 Plan and conduct sensitive and confidential investigations into allegations of employee misconduct and other matters as defined by the GIA&I mandate and policy documents.
 Prepare and deliver timely and informative investigation reports in English to an agreed quality standard.
 From time to time, prepare confidential oral briefings on sensitive investigations and case handling for line management and for locally- and regionally-based senior managers.
 As deemed necessary by line management, participate in investigations outside home country in order to bring extra capacity or specialist skills.
 Oversee and quality-control any local external resources that are involved in investigations.

Senior Manager, Communication & Sustainability

Responsibilities:

1) Initiate and implement communication strategy to drive assigned business projects.

2) Lead and drive team collaboration to reinvent the corporate & sustainability portal in the official dtac website.

3) Coordinate external speaking opportunities for dtac spokespersons.

4) Act as assistant to Division Head.

Qualifications:

1) Excellent / have a good record of achievements in driving digital PR projects, especially social projects highly preferred.

2) Having skill to do outstanding graphic design is an advantage plus.

3) Having media relations in various field is another advantage plus.​

Officer, Central World Service Hall

Job Purpose:

To perform sales activities and provide basic customer services to achieve performance targets and deliver target customer experience.

Principal Accountabilities :

• Provide information and suggestion about the products, promotions and services to the customers.
• Perform change customer information, services and products to the customers.
• Perform bill payment service to and refill to the customers.
• Perform registration for new number, port-in, change Prepaid to Postpaid.
• Complaint handling.
• Be accountable in gross additional subscriber and upselling target.
• Can perform One Stop Service and perform retention 
• Manage queue in Service Hall to be in standard SLA that are

a. Cashier waiting time <= 7 mins

b. CS and One Stop Service waiting time = 15-12 mins

• Perform service for customer after working hour if there is customers in queue 
• Perform check money reconcile to report, find the gap until it equal and collect it to Cashier on daily basis

Qualification :

• Experience working in sales and/or customer service
• Positive personality & Good communication skills.
• Good/Excellent command of spoken and written English.
• Computer literate of the Microsoft Office programs.

Officer, Emquartier Service Hall

Job Purpose:

To perform sales activities and provide basic customer services to achieve performance targets and deliver target customer experience

Principal Accountabilities :

• Provide information and suggestion about the products, promotions and services to the customers
• Perform change customer information, services and products to the customers
• Perform bill payment service to and refill to the customers 
• Perform registration for new number, port-in, change Prepaid to Postpaid
• Complaint handling
• Be accountable in gross additional subscriber and upselling target
• Can perform One Stop Service 
• Can perform retention 
• Manage queue in Service Hall to be in standard SLA that are
• Cashier waiting time <= 7 mins
• CS and One Stop Service waiting time = 15-12 mins
• Perform service for customer after working hour if there is customers in queue 
• Perform check money reconcile to report, find the gap until it equal and collect it to Cashier on daily basis

Qualification :

• Experience working in sales and/or customer service
• Positive personality & Good communication skills.
• Good/Excellent command of spoken and written English.
• Computer literate of the Microsoft Office programs.

Officer, Emquartier Service Hall

 Job Purpose:

To perform sales activities and provide basic customer services to achieve performance targets and deliver target customer experience

Principal Accountabilities :

• Provide information and suggestion about the products, promotions and services to the customers
• Perform change customer information, services and products to the customers
• Perform bill payment service to and refill to the customers 
• Perform registration for new number, port-in, change Prepaid to Postpaid
• Complaint handling
• Be accountable in gross additional subscriber and upselling target
• Can perform One Stop Service 
• Can perform retention 
• Manage queue in Service Hall to be in standard SLA that are
• Cashier waiting time <= 7 mins
• CS and One Stop Service waiting time = 15-12 mins
• Perform service for customer after working hour if there is customers in queue 
• Perform check money reconcile to report, find the gap until it equal and collect it to Cashier on daily basis

Qualification :

• Experience working in sales and/or customer service
• Positive personality & Good communication skills.
• Good/Excellent command of spoken and written English.
• Computer literate of the Microsoft Office programs.

Assistant Manage, Channel Media

Develop graphic for all type of media, upon request from sale & marketing such as key visual, logo, incon, info graphic

1 . Able to work on graphic software which are AI, Illustrator, Photoshop skills. Advance level
- Good human relations. Easy to share with others.
- Good interpersonal skills.
- Be creative in artwork, print and online design.

2. Strong in communication skill, be able to interpret brief into visualize.

3  Good interpersonal skills. Be able to handle difficult people.

4. Experience in printing and online business

5. Have Skill Visual Merchandising

Qualification

• Bachelor degree, IT, Multi Media  / Visual Commutation Art or related field
• 3-5 years’ relevant experience
• Software 3D Studio Max, Photoshop, Illustrator, Design, Photo Graphic

Assistant Manager, PBH Prepaid Retail (Satun/Pattalung)

• Supervise the development of plan and activities regarding sales, services and commercial activities in order to ensure work ensure that work are performed timely and efficiently
• Supervise sales and commercial activities to boost sales volume from selling and up-selling products and enhancing customer experience from services at all touch points and channels, in order to support the achievement of overall sales target
• Supervise distribution channels and build relationship with business partners and channel members, as well as improve capabilities of channel members to be able to deliver integrated sales and services, and effectively attract customers and boost sales volume from selling and up-selling products and services to end customers
• Supervise the development of effective and concise communication messages, as well as communicate via effective and efficient methods to channel members, in order to ensure that messages are delivered effectively
• Supervise sales and marketing activities in regards to plan, to ensure that performance target are met
• Develop unit action plan to provide guideline and instruction for team Manage, monitor, and evaluate performance of team to ensure achievement of unit goal and target

Qualification

• Bachelor degree or higher
• Have own car with driving license
• Can work in regions
• Good leadership and relationship
• Good logic to work and fast decision making
• Appreciate to work hard
• Good service mind
• Open to learn new things

Assistant Manager, Innovative Channel Platform

• Supervise the management of all aspects of the project(s) definition of requirements, solution design, development, implementation and documents.
• Develop the project milestones, technical status, cost, timeline

• and identify potential jeopardy of project schedule.

• Manage project(s) according to project plan and identify ways to resolve schedule issues within project(s).
• Routinely monitor and update performance and deviation to ensure planned attainment of goals and objectives.
• Provide requested input for the creation of the baseline project budget.
• Create a project specific quality plan which addresses both contractual requirements and any unique market driven requirements governing the quality of the services to be performed.
• Perform an initial risk analysis prior to the start of the project, define corresponding contingencies and mitigation plans, and implement continuous

• and regular risk assessments thereafter.

• Oversee the project  management including contractor management

• and vendor management.

SM, Strategic Retail Operating Model

1. Perform the development of operating model and end-to-end business process based on prepaid channel strategy

2. Conduct required discussions and workshop with key stakeholders for both operation and management levels to discuss issues resolution and improvement opportunities as inputs for designing operating model and business process

3. Perform the determination of investment requirements, cost-savings, benefits resulted from the improvements or changes

4. Conduct the presentation to management level to obtain required agreement or approval of the operating model and business process design

5. Design and/or facilitate the development of business processes, work instructions, and procedures to meet business / project objectives

6. Oversee / manage changes in organization / processes / models with cross functional collaboration

7. Advise management level in the change approach and process to achieve the changes or improvements

8. Plan for the changes and implementation of the projects

9. Perform activities according to the implementation plan to establish operating model and business process including initiating business contact, developing and negotiating business models with key stakeholders, facilitating contract development, and coordinating with related functions in order to achieve the target plan and goal

10. Advise and support train the trainer activities in relation to newly developed or modified operating models and business process

11. Advise and collaborate with related teams to translate business process into business requirement for modification or development of related supporting systems

12. Perform the coordination with related parties in order to adjust operating model and business process based on the identified improvement areas

13. Be accountable for special assignments relating to function as allocated by immediate superior level

Supervisor, Site Acquisition & Retail Design

• Develop all formats of shop design including interior, functional, mechanical and engineering
• Understand shop circulation, customer journey, company requirement, and Telenor design guideline
• Coordinate among related internal and external parties to deliver shop design and support construction works
• Control quality of drawing and on-site works together with Project Manager to deliver projects on time
• Manage sub-designer workload and schedule to support dtac assignments
• Create new design and initiative aligned with branding, campaign, and retail operation
• Market visit to understand customer behavior, staff operation practice, and update market  trend
• Bachelors degree Interior Design
• 3-5 years’ relevant interior design experience
• Software Auto cad Sketch up 3D and other Software Consistent in work
• Must be able to travel upcountry 2-3 day / Job
• Can work and instructive in the night

Manager, Project Management: A

Summary:

To manage complex and medium sized projects, which have an impact to more than one functional area and involve multiple technologies or platforms, to ensure that Business Support System and cross-divisional projects are efficiently delivered in common standardized manner, aligned with project objectives, requirement, and provide a complete technical solution for a business partners

Principal Accountabilities:

• Manage multiple projects for many clients, which involve the implementation of medium and broad conceptual knowledge in project management, in order to ensure successful delivery of projects in regards to the desired outcome and objectives
• Manage day to day operation of change management in relation to the project plans, as well as undertake appropriate action to address the issues which may occur during project period to ensure agreed deadlines are met adherent to scope of project, timeline and all the requirements that were agreed upon
• Assist in developing change management plans to ensure smooth transition with minimal disruption Maintain network with key vendors to ensure optimal benefits regarding dealing with vendors
• Provide consultancy and assistance regarding project management activities to a small group of project team / coordinators to support supervisors or more senior engineers in the project management process
• Perform dynamic resource allocation for assigned projects to enhance resource utilization, and maximize effectiveness of cross-divisional project delivery Responsible for operation readiness, on assigned projects, and also keep record of technical documentation to ensure that the new developed solution will perform efficiently and smoothly on operation environment
• Continuously transfer knowledge in regards to project management within and among the working teams to improve project management performance, resource and budget management capability Implement best practices and methodologies in project management teams, including monthly governance, metrics, quarterly portfolio reviews and annual budgeting, to achieve desirable project results
• Responsible for project sign-off in assigned projects to ensure completion of project within project scope, timeline, and other requirements that were agreed upon
• Be accountable for other certain works as assigned from immediate superior level

Qualifications:

• Have skill set related to project management.
• Strong leadership, analysis, negotiation, presentation, and communication skill
• Telecommunication business knowledge
• Ability to work with minimum supervision
• Ability to deal with people from all level ranging from senior management to officer
• Good command of written and spoken English
• Good attitude, problem-solving skill, and able to work under pressure.

Manager, Project Management: C

Summary:

To manage complex and medium sized projects, which have an impact to more than one functional area and involve multiple technologies or platforms, to ensure that Business Support System and cross-divisional projects are efficiently delivered in common standardized manner, aligned with project objectives, requirement, and provide a complete technical solution for a business partners

Principal Accountabilities:

• Manage multiple projects for many clients, which involve the implementation of medium and broad conceptual knowledge in project management, in order to ensure successful delivery of projects in regards to the desired outcome and objectives
• Manage day to day operation of change management in relation to the project plans, as well as undertake appropriate action to address the issues which may occur during project period to ensure agreed deadlines are met adherent to scope of project, timeline and all the requirements that were agreed upon
• Assist in developing change management plans to ensure smooth transition with minimal disruption Maintain network with key vendors to ensure optimal benefits regarding dealing with vendors
• Provide consultancy and assistance regarding project management activities to a small group of project team / coordinators to support supervisors or more senior engineers in the project management process
• Perform dynamic resource allocation for assigned projects to enhance resource utilization, and maximize effectiveness of cross-divisional project delivery Responsible for operation readiness, on assigned projects, and also keep record of technical documentation to ensure that the new developed solution will perform efficiently and smoothly on operation environment
• Continuously transfer knowledge in regards to project management within and among the working teams to improve project management performance, resource and budget management capability Implement best practices and methodologies in project management teams, including monthly governance, metrics, quarterly portfolio reviews and annual budgeting, to achieve desirable project results
• Responsible for project sign-off in assigned projects to ensure completion of project within project scope, timeline, and other requirements that were agreed upon
• Be accountable for other certain works as assigned from immediate superior level

Qualifications:

• Have skill set related to project management.
• Strong leadership, analysis, negotiation, presentation, and communication skill
• Telecommunication business knowledge
• Ability to work with minimum supervision
• Ability to deal with people from all level ranging from senior management to officer
• Good command of written and spoken English
• Good attitude, problem-solving skill, and able to work under pressure.

Assistant Manager, Project Management: A

Summary:

To manage complex and medium sized projects, which have an impact to more than one functional area and involve multiple technologies or platforms, to ensure that Business Support System and cross-divisional projects are efficiently delivered in common standardized manner, aligned with project objectives, requirement, and provide a complete technical solution for a business partners

Principal Accountabilities:

• Manage multiple projects for many clients, which involve the implementation of medium and broad conceptual knowledge in project management, in order to ensure successful delivery of projects in regards to the desired outcome and objectives
• Manage day to day operation of change management in relation to the project plans, as well as undertake appropriate action to address the issues which may occur during project period to ensure agreed deadlines are met adherent to scope of project, timeline and all the requirements that were agreed upon
• Assist in developing change management plans to ensure smooth transition with minimal disruption Maintain network with key vendors to ensure optimal benefits regarding dealing with vendors
• Provide consultancy and assistance regarding project management activities to a small group of project team / coordinators to support supervisors or more senior engineers in the project management process
• Perform dynamic resource allocation for assigned projects to enhance resource utilization, and maximize effectiveness of cross-divisional project delivery Responsible for operation readiness, on assigned projects, and also keep record of technical documentation to ensure that the new developed solution will perform efficiently and smoothly on operation environment
• Continuously transfer knowledge in regards to project management within and among the working teams to improve project management performance, resource and budget management capability Implement best practices and methodologies in project management teams, including monthly governance, metrics, quarterly portfolio reviews and annual budgeting, to achieve desirable project results
• Responsible for project sign-off in assigned projects to ensure completion of project within project scope, timeline, and other requirements that were agreed upon
• Be accountable for other certain works as assigned from immediate superior level

Qualifications:

• Have skill set related to project management.
• Strong leadership, analysis, negotiation, presentation, and communication skill
• Telecommunication business knowledge
• Ability to work with minimum supervision
• Ability to deal with people from all level ranging from senior management to officer
• Good command of written and spoken English
• Good attitude, problem-solving skill, and able to work under pressure.

Manager, Project Management: B

Summary:

To manage complex and medium sized projects, which have an impact to more than one functional area and involve multiple technologies or platforms, to ensure that Business Support System and cross-divisional projects are efficiently delivered in common standardized manner, aligned with project objectives, requirement, and provide a complete technical solution for a business partners

Principal Accountabilities:

• Manage multiple projects for many clients, which involve the implementation of medium and broad conceptual knowledge in project management, in order to ensure successful delivery of projects in regards to the desired outcome and objectives
• Manage day to day operation of change management in relation to the project plans, as well as undertake appropriate action to address the issues which may occur during project period to ensure agreed deadlines are met adherent to scope of project, timeline and all the requirements that were agreed upon
• Assist in developing change management plans to ensure smooth transition with minimal disruption Maintain network with key vendors to ensure optimal benefits regarding dealing with vendors
• Provide consultancy and assistance regarding project management activities to a small group of project team / coordinators to support supervisors or more senior engineers in the project management process
• Perform dynamic resource allocation for assigned projects to enhance resource utilization, and maximize effectiveness of cross-divisional project delivery Responsible for operation readiness, on assigned projects, and also keep record of technical documentation to ensure that the new developed solution will perform efficiently and smoothly on operation environment
• Continuously transfer knowledge in regards to project management within and among the working teams to improve project management performance, resource and budget management capability Implement best practices and methodologies in project management teams, including monthly governance, metrics, quarterly portfolio reviews and annual budgeting, to achieve desirable project results
• Responsible for project sign-off in assigned projects to ensure completion of project within project scope, timeline, and other requirements that were agreed upon
• Be accountable for other certain works as assigned from immediate superior level

Qualifications:

• Have skill set related to project management.
• Strong leadership, analysis, negotiation, presentation, and communication skill
• Telecommunication business knowledge
• Ability to work with minimum supervision
• Ability to deal with people from all level ranging from senior management to officer
• Good command of written and spoken English
• Good attitude, problem-solving skill, and able to work under pressure.

Officer, Call Agent

AVP, Retail Merchandising

1. Determines call schedule by reviewing priorities with supervisor; discussing special instructions, product promotions, branded visibility, new products, and price changes.

2. Maintains customer relationships by visiting with store managers, sales managers, answering their questions; responding to special requests; describing product features.

3. Maintains store shelves, media in stores on-line media & media digitization, removing damaged or freshness-dated products; tidying store shelves; providing optimum display of products.

4. Maintains inventory by restocking shelves with product from inventory; observing inventory levels; prompting store management to reorder when levels appear low; arranging for return and credit for damaged products.

5. Maintains and utilization of shop space to be efficiency, space management to product partner

6. Helps field sales representatives with special promotions by setting-up displays at aisle ends; checking daily on special promotions; observing customer reaction to special promotions; forwarding observations to management; removing promotions at end of special promotion period.

7. Maintains quality results by following and enforcing standards.

8. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

9. Enhances merchandising and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Manager, Wholesales

• Be the primary point of contact and build long-term relationships with customers
• Help customers through email, phone, online presentations and in person meetings
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Manage customers to ensure a timely payment of services
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
• Liaise between the customer and internal teams

Qualification

• An undergraduate degree in Business or equivalent is merited.
• International Sales background is a plus
• Minimum 3-5 years relevant experience in retail or wholesale support roles.
• Willingness to take on responsibilities outside a defined job scope
• Ability to speak another language is a plus, i.e. China
• Business and results driven individual, with an ability to work under pressure and meet strict deadlines.
• Communicative individual with great social competence.
• Team player who thrives in a team where work is a collaborative effort among many.
• Microsoft Office proficiency and Excel usage/analytical skills are a requirement.
• Detail orientated.

Supervisor, Service Operation

Summary Job Purpose:

• To perform basic operational activities of Services application operation to enhance smoothness of service operation
• To perform basic 2nd tier support for incident and problem management, and preventive maintenance for Platform operation to ensure stability and effectiveness of network quality, efficiency in problem resolution, and capacity sufficiency

​Principal Accountabilities:

• Perform basic application administration, configuration, integration test  and monitoring of Service applications to ensure that applications  ex. Bank Gateway, DIMS, Kiosk, IVR Application, USSD Application, Wifi runs smoothly without failure
• Implement basic Monitoring Tools for fast incident detection and minimized service interruption.
• Responsible for release management to ensure smooth transition and compatibility to relevant operation units
• Coordinate to ensure operation readiness regarding integration of platform layer and service layer into current operating environment and/or main network platforms prior deployment to go live in order to prepare for change management and minimize negative change impact ensuring that the solution development is delivered smoothly and efficiently
• Perform all routine and proactive operational activities such as back up, restore, preventive maintenance, Service/platform health check to ensure stability, maintain quality and minimize service interruption ex. Bank Gateway, DIMS, Kiosk, IVR Application, USSD Application, Wifi
• Be  2nd tier support on customer complaint, incident and problem management of Refill and Payment Service Operation (ex. Bank Gateway, DIMS, Kiosk, IVR Application, USSD Application, Wifi) operation escalated from Network Operation Center to ensure that the incident / problem is efficiently, effectively, and sustainably resolved with long-term resolution from its root cause
• Escalate and trigger vendor support if necessary and follow up with vendor until problem fixed.
• Analyze the platforms in responsibility to maximize performance, improve service quality and initiate better process and services.
• Provide technical support to the relevant team on Refill and Payment Service Operation (ex. Bank Gateway, DIMS, Kiosk, IVR Application, USSD Application, Wifi)

Qualifications:

• Bachelor’s degree in Computer Engineering, Computer Science, IT or related fields.
• 3+ years of experience working in both UNIX (Solaris and Linux) and Windows environment.
• 3+ Years’ Basic understanding of Web service technologies e.g. SOAP, JSON, XML.
• Have basic knowledge in programming and scripting for operational purpose such as Java, shell script, python will be advantage
• Understanding in Oracle, Microsoft SQL, Postgres and MySQL Database will be advantage
• Have basic knowledge in TCP/IP networking and skill for solving network problem
• Understanding in Financial application will be advantage
• Have systematic thinking for solving problem
• Ability to work on multiple tasks in parallel
• Able to be on standby to support emergency cases
• Able to verify service after deployed on night work
• Have positive thinking and  good service mind
• Good command of written and spoken English

AVP, Contracts

1. Provide counsel on changes or on issuance of new legislations, rules, and regulations regarding general law applicable to the Company’s and its key subsidiaries’ business, including any changes thereof, and communicate and create understanding of the same to the relevant persons
2. Provide counsel to various functions of the Company and its key subsidiaries, including drafting and review of complex legal agreements and documents (e.g. power of attorneys) in order to ensure that (i) their businesses will be conducted in accordance with applicable laws and regulations, and (ii) contractual arrangements will be enforceable as intended and not be enforced against them in an adverse way
3. Provide guidanceon the process of identifying legal risks that are expected to be critically importance to the business of the Company and its subsidiaries and provide the legal risk assessment report, including action plans, to top management in order to ensure timely risk management
4. Provide advice for the process of identifying and monitoring non-critical legal risks from general business management in order to ensure that the risks are mitigated
5. Work with external legal counsel, and guide junior members through difficult assignments, to ensure effectiveness of general legal issue management and to create optimal company’s interest under budget and time constraint
6. Provide advice on intellectual property areas to ensure that they are in accordance with the business objectives of, and in the best interest of the Company’s and its subsidiaries’
7. Provide advice for the process of identifying, monitoring, reporting and reducing risks relating to corruption and facilitation payments to ensure that such risks are effectively managed and closed
8. Provide direction to junior members, decide on the methodologies, concepts and techniques to be used, identify risks and determine how to approach and complete tasks, in order to guide and support junior analyst and successfully achieve targets
9. Ensure that one own area of assignments and contributions are appropriate to meet organization needs while pursuing improved performance
10. Continuously update oneself with changes in legal trend, which affect tools, processes, systems, and frameworks relevant to the role, in order to maintain knowledge levels required to perform complicated tasks
11. Collaborate with other departments / teams to facilitate analysis and identify process improvement / cost reduction opportunities 
12. Advise or educate management and set objectives and direction, in regards to own area of expertise, in order to support management in decision making processes
13. Participate in business planning process and proactively identifies opportunities to advance the success of the business
14. Be accountable for other certain works as assigned from immediate superior level

Senior Manager, Performance and Project Management

Principal Accountabilities :

Performance Management

• Monitor and improve process of renewal site nationwide for the company in order to ensure that the company is able to timely continue the renewal contract for cell site on the area to serve on company business
• Lead to minimize rental cost, monitor high rental sites and coordinate with TG for relocation if needed
• Implement team/vender performance management/dashboard across Site Management Dept., including KPIs, scheduling, budgeting, resource planning, and approach development, across multiple cross-functional projects to ensure synchronization of projects, and effective resource utilization
• Lead the process of setting detailed plan regarding site administration for the company in order to develop periodic and systematic site administration work and ensure work effectiveness of the function

Project Management

• Drive key cross-functional projects/activities, and provide assistance, if required to ensure effectiveness of cross-functional project aligning with project objectives 
• Lead project of sharing site nationwide with other operators to ensure that the company is able to run on business together with stakeholders by follow the regulation. Also, coordinate with other operators to ensure that site rental is suit and efficient for business
• Lead projects to ensure required permission from related parties is in place in order to ensure compliance with related rules and regulations
• Improve process of reviewing expiration date, terms and conditions of the contract in order to ensure validity and compliance with agreed cell site contract

Qualifications :

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Proven leadership skills and business acumen - performance driven
• Excellent presentation skills with solid communication capabilities and practices, both oral and written
• Excellent project management skills
• Works well in team environment, with sound negotiation and problem solving skills.
• Strong interpersonal capabilities and ability to work cross-functionally with other leaders on sensitive and/or emotional issues
• Demonstrated experience in handling large data sets and relational databases.
• Technical expertise regarding data models, database design development, data mining and segmentation techniques
• Proactive, persistent and self-motivated

VP, Head of B2B Large Enterprise Division

Description:

Effectively perform functional accountabilities below:

• Oversee the development of channel strategies of industry based channels for sales, up-selling and customer services for different types of channels and partners, including new channel introduction, channel expansion, channel exit, and segmented channels with support from insights and data analytics to achieve channel revenue and profitability, customer satisfaction and defined customer experience in each channel
• Manage the development and maintenance of different business model for industry based channels (e.g. Financial Sector, Service, Manufacturing, M2M, Mobile Bundle, and etc)
• Manage the channel economics model for industry based channels
• Manage the development and maintenance of strategic level of industry based channel policies for sales and service to deliver effective and efficient channel management and improve channel value preposition and communicate to Head Division to align operational level channel policies  with strategic level policies
• Manage interactions with Marketing Department, Business Analysis & Pricing Department, Product Department and Operation Department including identification of products / offerings / services to be introduced to channels and withdrawn from channels
• Oversee quantitative & qualitative research and analysis to assess opportunities and risks; prove hypotheses, validate directions and frame key decisions in order to support management workshops and strategy formulation
• Manage the development of short and long term business plans and identify initiatives supporting business plans to ensure their executions achieve objectives and goals
• Determine key channel performance measurements to monitor the effectiveness of strategies and manage strategic performance review to adjust strategy to meet changing conditions with support of relevant analysis
• Determine new channels for postpaid acquisition and services with new products to capture future growth and manage the new operating model development, feasibility study and development of plans  to introduce new channels to ensure efficient and effective processes and alignment with channel strategies
• Oversee the coordination with Business Intelligence to ensure complete and accurate delivery of related business intelligence capabilities based on provided data requirements to support operation of Sales and Service Strategy

Seek for industry insight and support division head in strategy development and implementation

• Seek for functional or industry knowledge to begin to be known as a thought leader
• Provide thought leadership around emerging trends and competitive landscape; assess opportunities and risks; proves hypotheses and validates direction using quantitative / qualitative analysis; and frames key decisions
• Encourage team members to seek for industry knowledge
• Understand and communicate dtac’s corporate and customer group’s strategic directions
• Provide support division head in developing strategy, direction, guidelines and action plans for division
• Develop department objectives and action plans to support and align with division directions and cascade to staff in department

Provide support to division head in budget plan and expenses and develop budget plan and manage department expenses to optimize benefit and ensure efficient budget allocation Collaborate across departments within Channel Strategy & Performance Management division to ensure the alignment across departments within division Manage operations and supervise team members in Sales and Service Strategy department

• Provide decision making and approval at department level and provide inputs for decision that requires higher level approval
• Provide issue resolution and escalation functions
• Manage risk to ensure continuity of business
• Supervise team to identify, develop, and communicate improvement opportunities and initiatives, realize improvements and report progress
  • Be accountable for special assignments as allocated by immediate superior level

Manage team members, resource allocation, coach, mentor, conduct/attend team building, team training

• Manage, monitor, and evaluate performance of subordinates to ensure staff’s achievement of goal and target
• Ensure staff are motivated and followed code of conduct as well as operational compliance with corporate policies and regulatory to promote corporate governance
  • Manage team capability development, team career path and competency development

Qualifications :

• Undergraduate degree in related discipline required; Graduate degree (MBA) preferred.
• Minimum 10 years of experience in relevant business area. More than 5 years of leading direct reports required.
• Experience in wireless, retail, and FMCG sectors; management consulting experience preferred.
• Experience in channel strategy development, operating model design and assessment, analytical technique and complex problem solving
• Experience in project planning and management with ability to break-down complex problems into manageable goals
• Understanding of typical processes, systems, and challenges in a wireless and retail environment
• Understanding of current and emerging trends in multi-channel and omni-channel approach
• Strong analytical, conceptual and strategic thinking competencies to analyze business environment and define opportunities, solutions or approaches for channel optimization by using observation, data, external benchmarking, competitive intelligence and fact-based insight with intuition and foresight
• Exceptional interpersonal skills  and demonstrated skill in influence, conflict resolution, and negotiation
• Excellent verbal and written communication, facilitation and presentation skills. Exceptional PowerPoint and Excel skills.  Produces high-quality deliverables with minimal preparation time or secondary review.
• Ability to work in independently and in a collaborative team environment interacting with all levels in the organization, manage and prioritize multiple tasks and consistently meet commitments.
• Intellectual curiosity and willingness to learn

Supervisor, B2B Sales-SME

1.    Manage project to implement online-reporting platform
2.    Develop and monitor key financial KPIs to measure business performance and identified root cause of key changing to improve the department’s overall financial outcomes and deliver the result to management
3.    Monitor, planned and managed P&L/EBITDA margin/Revenue to ensure target achievement
4.    Work across other departments to design new effective and practical data structure in Data warehouse for department
5.    Develop forecasted sales performance
6.    Performed revenue analysis  to identify the root cause for revenue increase and decrease 
7.    Performed customer behaviour analysis to identify potential opportunities
8.    Develop sales incentive scheme as well as monitor result for post evaluation
9.    Performed reward calculation for campaign and evaluate campaign result to improve campaign effectiveness
10.    Provide all statistical reports needed to ensure that business run smoothly and efficiently which cover all business areas
11.    Designed, prioritized and scheduled all statistical report for department
12.    Maintained data correctness, completeness and readiness  by coordinating with Technology group to resolve any problems in data warehouse causing by data discrepancies
13.    Developing and implementing databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
14.    Acquiring data from primary or secondary data sources and maintaining databases/data systems
 

Education  and   Qualifications:    
•    Bachelor’s degree in Statistic, Computer Science or Business Administration
•    At least 5-7 years of working experience related to data analysis/business analysis/Finance/telecoms/wireless communications
•    Good command of both reading and writing. Speaking is a plus
•    Strong knowledge of and experience with reporting packages (e.g. Business Objects) and/or SQL database
•    Knowledge of statistics and experience using statistical packages for analyzing datasets (e.g. Excel, SPSS)
        
Key Competencies and/or Professional Skills
•    Excellent in logical thinking, strong in communication and presentation skill
•    Proactive, well-organized, good at cross functional work, fast learner and flexible to any change
•    Excellent problem solving skills and negotiating skills
•    Good interpersonal and communication skill, both oral and written are required
•    Good attitude with service minded
•    Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
•    Able to work independently as well as be a strong team member
 

Manager, Cost Planning & Control

Job Purpose: 

To provide financial support and analysis within dtac, in order to support Group management in achieving its dtac’s financial targets.

Principal Accountabilities :

• Support the preparation of Group Budgets and forecast at project levels.
• Ensure variances are properly analyzed and explained to department heads in monthly basis. 
• Coordinate with Group representatives for monthly accrual submission from Divisions to Accounting with quality check.
• Analyze and address the unusual transactions (if any) before month end closing.  
• Be the main focal point for operational users and full support the input development and analysis of Functional Cost Breakdown Analysis process for the Group. 
• Manage delivery of financial advice and information to all affected parties.
• Provide guidance and training on financial issues to operational users. 
• Be the key point of contact for Financial issues within the operating unit.
• Liaise with Finance and Operations to ensure overall financial compliance. 
• Look for opportunities to improve processes and decision / operations support.
• Finding new Operational Excellence opportunity to ensure cost efficiency going forward.  
• Handle financial project and manage by yourself.   


Education:  

• Bachelor/Masters/Professional degree in Finance/Accounting.
• Other analytical fields (Economics, Mathematics etc) with the right experience are also encouraged to apply.


Work Experience: 

• 3+ years of full time working experience in areas of Financial planning/ Analysis/ Reporting/ Controlling.
• Candidates with 3+ years of direct functional experience in the respective Group with some Financial/analytical background will also be given opportunity.
• Experience relative to individual Groups (TG/SG/MG/Others) is preferable.
   

Skill:  

• Candidate must be an independent thinker and good interpersonal skills.
• Confident and comfortable in enforcing governance and control at all hierarchy level within the Group.
• Have good cost analytical skills and cross-functional work.
• Have excellent attention to details to ensure high quality work.
• Able to manage multi-tasking with tight deadlines. 
• Fluent in Thai and English.

VP, Head of Corporate Compliance Department

The Head of Compliance in a Telenor Business Unit (Telco and Banks) is expected to undertake the following tasks in their BU / region:  

• Implement and enforce a vigorous and robust compliance programme in Telenor and ensure full corporate and legal compliance of local laws, regulations and Telenor’s Governance Principles, Code of Conduct and accompanying policies;
• Review of activities and transactions to ensure that business is being conducted in an ethical and legal manner and that policies and procedures are followed to reduce the risks of non-compliance with laws, regulations and Telenor policies;
• Regularly review policies, procedures and other internal processes to ensure that they are in compliance with relevant laws and stakeholder expectations and are in alignment with the overall goals of the compliance programme. Lead the implementation of the governance work program;
• Lead the Compliance Risk Identification Process with group and local policy owners on identifying compliance risk and steps that need to be implemented in circumventing or addressing those risks. Follow up the implementation of the mitigation steps with the local policy owners and report to the local management and GC. Undertake third party risk assessments in cooperation with global sourcing
• Participate and facilitate the local BU Compliance Committee Meetings pertaining to alleged acts of compliance violations, and support and advise the BU management. Report the findings, conclusions, recommendations and future remedial steps in respect of compliance cases to the BU Compliance Committee and Group Compliance;
• Development and roll out of of compliance, anti-corruption and governance training and awareness programmes and roll-out and implement such training and programmes;
• Resolve violations of rules, regulations, policies, procedures, Anti-Corruption Compliance Programme, and Code of Conduct by evaluating or recommending the initiation of investigative procedures;
• Act as an independent review and evaluation function to ensure that compliance issues/concerns within the organization are being appropriately evaluated, investigated and resolved;
• Identify potential areas of compliance vulnerability and risk; develop/implement corrective action plans for resolution of problematic issues, follow up on the implementation of the corrective actions and provide general guidance on how to avoid or deal with similar situations in the future.;
• Increase compliance visibility and strengthen the compliance function across the region;
• Liaise with internal and external stakeholders as appropriate;

Advise employees on legal issues related to compliance with the Anti-Corruption Compliance Programme.

Personal qualities

• You are a person who has the ability to think strategically, see the “big picture” and solve complex tasks as well as paying attention to details
• You have the ability to work well in cross-functional processes and leading others.
• You have good business understanding and strong communication skills. Telenor values innovation and cooperation and are flexible with big work-load capacity;
• You have the ability to handle several work streams in parallel while ensuring that targets are reached;
• You are able to provide drive processes forward and motivate co-workers;
• Ability to travel internationally when required

Qualifications

• University Degree in Law (preferred), Business Administration or Government & Politics
• Experience of leading others
• Solid and relevant work experience of 07 years from one or more of the following fields: Governance, Risk Management, Legal and/or corporate compliance matters.
• Experience in managing stakeholders at top management level.
• Proven good communication skills
• Fully fluent in written and spoken English Language

Officer, Customer Call Service(English Agent)

Summary Job Purpose :

To perform all call center activities and provide basic call center to achieve performance targets and deliver target customer experience

Principal Accountabilities :

• Handle customer inquiries, complaints and resolve customer problems with prompt, accurate and courteous replies over the phone both inbound and outbound calls
• Provide products, service and general information to customer
• Execute customer instruction of both request and complaint transaction
• Handle charge dispute inquiry
• Analyze and grant credit limit to customer
• Update products and service information
• Identify selling opportunities to act upon it, or pass to appropriate party to follow up
• Identify problem / issues and report to Team Leader

Qualification  (Minimum Requirement)   :

English Agent    

• Very good at English ( TOEIC score >  550 points )
• Possess strong analytical and problems solving skills with the ability to serve the best service to customer
• Good interpersonal, coordination and communication skill
• Good at English and Thai typing

AVP, Service Delivery Management

Job Description:

* Establish and maintain the work instructions and guidelines designed to ensure consistently high service performance, monitor service delivery personnel, monitor SLAs of requests and incidents, and evaluate customer feedback to develop quality improvement processes.
* Owner of the Incident, Request, Change and Escalation processes for the Service provider ensuring high levels of performance in these processes, accurate reporting and working with Internal/External Service provider in establishing service improvement activities when required.
* As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review on relevant party
* Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed.
* Champion Service and Support in projects and developing a strong understanding of projects impacting your businesses and ensuring service impact is minimized and agreed.
* Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems and PIC for internal and external
* Drive internal and third party service review meetings covering performance, service improvements, quality and processes.

* Transformed and optimized internal, problem, request, change, service level management, availability management workflow.


Job Requirements:
* 7+ years of experience in IT Service Delivery.
* Bachelor's Degree or equivalent work experience.
* ITIL Qualified; certifications preferred.
* Expert knowledge of ITIL disciplines.
* Previous experience as a Team Lead or demonstrable experience in leading virtual teams.
* Excellent leadership and people management skills.
* Excellent written and verbal communication skills. 
* Willingness to support and mentor junior staff.
* Excellent customer facing/customer service skills.
* Experience of managing 3rd parties and 3rd party delivered services.

* Strong interpersonal, time management, decision-making and conflict management skills.

* Passion for driving business improvement, and leading change in a large, complex, global environment.

Senior Manager, Process Improvement Manager

• Key objectives of the position are to provide overall E2E Process Improvement:
• Promote a learning organization that embraces continuous improvement, to achieve its business objectives, and is comfortable to challenge organizational leaders as necessary to create an action-based culture of continuous improvement, and accountability.
• Manage a structured Project Management program, including coaching and mentoring of the CRM tools and concepts. Lead, and facilitate key continuous improvement efforts, in support of business priorities.
• Partner with Business Unit leadership team to define overall strategies necessary to improve customer, quality and productivity performance, and achieve its financial goals in support of the divisional Process Improvement Business System vision, as well as accelerate the cultural changes necessary to support the program.
• Align Business Unit Process Improvement Steering Committee activities with business strategy to target most impactful projects, and facilitates determination of the project methodology to be applied (Project Management, Kaizen, etc.) to ensure effective execution.
• Lead and facilitate continuous improvement efforts in support of corporate strategic goals; including providing lean training to departments and teams and leading kaizen events.
• Challenge organizational leaders, as necessary, to create an action-based culture of continuous improvement, and accountability, to improve their KPI’s, including growth, productivity, asset utilization, inventory, and customer allegiance.

Job Requirements:

• Bachelor’s degree in Industrial Engineering, Business or related field.
• A minimum of 5 - 7 years of direct related experience working with Lean, Business Process Improvement, Continuous Improvements, Kaizen, etc.
• Experience working in recognized Lean business system.
• Experience coaching alignment between strategic business plans, and lean improvement plans.
• Formal lean training and comprehensive knowledge of lean, and continuous improvement methodologies, and tools.
• Proven implementation track record delivering results, with the ability to influence at all levels of the organization through a collaborative approach.
• Ability to see bigger picture, and envision step-change scenarios.
• Strong interpersonal, time management, decision-making and conflict management skills.
• Passion for driving business improvement, and leading change in a large, complex, global environment.
• Proficient in use of Microsoft Office Suite and ability to master a variety of software applications

AVP, Legal

1.    Ensure strategic litigation planning. Act as an representatives on behalf of the directors and management in all court cases, defend litigation cases in relation to claims against board, management, in commercial, civil, labor, criminal and intellectual Properties Protection areas including handle cases involving litigations, prosecution for DTAC and its subsidiaries. 
2.    Planning about lawsuit matters on court cases and arbitration case including review statement of claim, defense and motions among civil case, criminal case, administrative case, labor case, intellectual Properties and others relevant about lawsuit.  
3.    Analyze and determine the best legal strategy to ensure a successful case outcome; prepare briefs and legal argument; rehear witness testimony before a court.
4.    Conduct about the fraud cases and compliance matters including being the team leader for internal audit, detection, investigation, compliance and litigation. 
5.    Giving the legal opinions, monitor cases statuses, legal issues and problems. 
6.    Interview, select and prepare witnesses, including experts, for court hearings or trial. Argue motions and participate in pre-trial or pre-hearing conference. 
7.    Provide legal counseling and information pertaining to protect business operation including provide legal and business advice to Marketing Group, Sale Group on all campaigns to ensure legal compliance, e.g. sale and marketing activities both to minimize risk and to maximize efficiency
8.    Draft, review and revise contracts for legality and adequacy, and negotiate with government agencies, private individuals and organization in non-litigation situations. 
9.    Solve any problems for all legal issues and review statements before release to the public or media and handle the variety and difficulty of legal issues also. 
10.    Legal risk management, legal risk prevention in the area of commercial, civil and criminal areas and others related matters. 
11.    Take care about the registration of IP protection in Thailand and also offshore to protect dtac’s brands and monitor the validity of such registration continually.
12.    Others legal matters as assigned by Head of General Disputes and Resolutions Department & General Counsel. 

VP, Head of Digital Product Development Department

Job Purpose:

• To lead in digital product development area under commercial group by initiating new digital services with feasible business and P/L models with partners and creating product development requirements and solution. Also, to work with internal teams to prepare digital product launching and operation support.

Job Description:

• To lead in digital product development areas by creating digital product strategy/ roadmap to be align with KPIs of division and company.
• To lead in creating CAPEX and OPEX yearly budget plan and control their spending effectively across fiscal year.
• To be able to initiative new digital product ideas, run feasibility business and P/L models with internal and external partners.
• To negotiate with partners to have effective business models, but still be align legally with related government laws.
• To lead in producing digital product requirements, customer and product journeys and also work with internal/external technical teams for implementing solutions under agreed time plan to launch.
• To work with internal teams in terms of product operations, support, settlement and reconciliation.  

Qualification:

• At least 8 years experienced in mobile/digital product development, mobile network, partnership management and any related fields. 
• Having experiences in product marketing/campaign side would be a plus.
• To be able to think out of the box and eager to know and always catch up new digital technologies so as to produce new product ideas and update such trends to management.
• Be excellent in presentation skill, especially, to senior and top level management.
• Be fluent in English.

Senior Manager, Contextual Marketing

Job Description :

• Develop and manage personalize marketing campaigns across channels (both traditional & digital channels)
• Identify initiatives/new ideas/new techniques for improving campaign results according to feedback from channels and its performance
• Design the core engine/business logic for campaigns target/moment of contact and offers according to customer interact journey and their behaviour
• Provide high level of campaign requirement to campaign solution/development team
• Collaborating with prepaid marketing/sale & distribution/customer service to delivery and maximize efficiency in campaigns launched
• Track & Evaluate performance of launched campaigns with regular reports/analysis  provide
• End-to-End managing for segmented prepaid to maximize life time revenue & best customer experience

Qualification

• IT and MBA background are needed
• SQL and data analysis are mandatory skill needed
• Experienced in CRM and target-based marketing campaign with proven result more than 2 years
• With Knowledge and experience in digital marketing/personalized marketing/marketing analytic projects  are preferable
• Having logical thinking with analytical skill to identify business values
• Eager to learn new things with high passion to make things happen
• Good in presentation and communication skill

Manager, Pricing

If you are the one who passions about pricing with “can-do” attitude, fast learners as well as love to do analytical work. This is the right job for you!

Working in pricing team, you will provide strategic direction for products along with involvement in many initiatives on how to drive the growth using variety of parameters such as customer acquisition, retention and commission etc. This role also involves some initiatives for product innovations and ideas. Think beyond the current situation and come up with optimum price and product proposals to grow the company revenue.

Job Description:

• Pricing Strategy: make and drive recommendations to executive leadership on pricing strategies, portfolio vision and communicate pricing strategy, structure, policies and processes to organization.
• Pricing Project Management: manage pricing projects, such as Pricing Strategy update, Post-Evaluation process implementation, by involving stakeholders and manage resources cross-functionally.
• Pricing Analysis: analytical works such as deep-dive on Telecom trend and competitors, analysis on any pricing related issue, price positioning, develop pricing related unique selling point in market.
• Tactical Pricing: recommend tactical moves to compete with competitors in market.
• Pricing for new product: define pricing requirements, business frameworks by working collaboratively with new product development teams. Model pricing structure and profitability expectations of new product launches.
• Finance and modeling: develop business case and financial modelling to evaluate the revenue impact.
• Handset Pricing: provide both strategic approach for handset bundle offering and recommendation for handset financing by using tariff performance and customer lifetime value.
• Post campaign evaluation: provide analysis regarding campaign performance vs targets.

Desired Skills and Experience:

• Experience in Telecom Industry, related industry (internet, OTT player)
• Capable of data driven analysis and have holistic view on pricing especially tariff and handset offers in Thai market
• Experience in Project management in a resource constrained environment
• Ability to translate customer needs and insights into actionable Pricing strategies, portfolios vision, price plans, concepts         and business levers in general
• Excellent problem solving, business communication, and organizational influence skills, and experience working in cross-functional teams
• Strong analytical skills to understand market movements, pricing, and overall financial levers/analysis
• Bachelor’s degree in science or analytical majors
• Quick learner with can-do attitude
• Proficient in financial analysis, strategic frameworks, and competitive analysis
• Prior experience in Telecom marketing / pricing function preferred

Supervisor, Corporate Application Operation

Accountabilities :

• Perform the 2nd tier support for incident management to ensure that the incident is efficiently, effectively, and sustainable resolved
• Coordinate with and facilitate in the escalation of problems to resolve.
• Perform preventive maintenance activities for business application operation, including service health check to ensure that the programming and equipments are maintained at highest performance and maximum uptime
• Conduct service operational performance report to efficiently analyze and evaluate performance of service for further improvement
• Participate in operation support of both batch and on-line systems to ensure that all activities are performed effectively and efficiently
• Assist in product integration, manufacturing support, and verification test plans to meet requirements and specifications

Qualifications :-

• Bachelor's Degree or Master’s Degree in BIS, MIS, Business Computer, Computer Science, Accounting, Business Administration, IT or related fields.
• Minimum 2 years working experience in ERP/AX application with full- cycle implementation project.
• Highly responsible and self-motivated.

Customer Service Suvannaphum Airport

Principal Accountabilities :

• Provide information and suggestion about the products promotions and services to the customers Perform bill payment service and refill to the customers.
• Perform registration for new number port-in change Prepaid to Postpaid.
• Complaint handling and to be accountable in gross additional subscriber and upselling target.
• Can perform retention manage queue in Service Hall to be in standard SLA that are.
• Perform check money reconcile to report, find the gap until it equal and collect it to cashier on daily basis.
• Perform service for customer after working hour if there is customers in queue.
• Can perform One Stop Service.
• Act as a coordinator and company representative.

Qualifications :

• Bachelor’s Degree in related fields
• 0-2 years of working experience in customer services, receptionist or related
• Minimum in height 160 cm (Female), 168 cm (Male)
• Customer focused professionals to ensure our customers are cared for
• Good personality and coordination skills
• Good command of both spoken and written English
• Possess computer skills in major programs
• TOEIC required (500 scores up would be an advantage )

Supervisor, Middleware Development

Job Purpose:

To perform tasks for middleware infrastructure management activities, including design, implementation, and successfully deliver middleware solution which is a part of overall IT application implementation along to IT project / solution delivery

Principal Accountability

• Administering, design, implement, configuration and maintain middleware infrastructure platform
• Provide middleware management for application/software development life cycle such as application development, unit testing, integration testing, performance testing, user acceptance testing, problem investigation & resolve technical issue along project implementation
• Ensuring the readiness of the solution deliver to production environment smoothly with good quality
• Co-ordinate with cross teams to implement systems
• Manage IT vendor/outsourcer to deliver the solution as agreed scope, timeline with quality
• Develop relevant middleware design documents/technical specification including maintain related middleware inventory
• Involve in quality assurance of procedures to support and manage project to develop on plan and on quality including testing efforts, development and execution of test plans and test cases
• Provide consultancy for solution, system impact assessment and production problem solving
• Be able to manage multiple projects in parallel and prioritize tasks

Qualifications

• Bachelor's degree or higher in Computer Science or IT related filed
• At least 4 years working in middleware infrastructure administration such as Oracle WebLogic, Tuxedo & SALT, JBOSS, OSB, Micro service docker, open-source middleware products
• Good understanding of TCP/IP networks, HTTP, Unix operating system are desired
• Experience in middleware solution, enterprise application integration (EAI), service oriented architecture (SOA) architecture, enterprise service bus (ESB) technology
• Strong analytical and problem-solving skill
• Strong negotiation and vendor management skill
• Good English communication and interpersonal skill
• IT and telecommunication understanding is a plus

Senior Manager - Corporate Risk Management Unit

Job Purpose :

To develop,implement and maintain a state-of-the-art risk management framework, process and system throughout dtac in order to support management in decision-making and prioritization regards to risk exposure and other risk related topics.

Principal Accountabilities :

1.    To facilitate executive discussions regarding risk management, risk exposure vs risk appetite
2.    To update, assess and implement dtac risk management framework and its associated standards and tools.
3.    To take initiative in locating and targeting risks in dtac. 
4.    To provide corporate risk management information and concept to business and support functions, in order to create awareness and understanding in the area.
5.    To analyze risks from various sources of information to create holistic view in this regards and to support in provision of recommendation to be input for executives and relevant committee regarding corporate risk management
6.    To advise and support the business and support functions with regards to the implemetnation of dtac risk management framework. Focus in this respect is on identification, assessment and mitigation of risks
7.    To translate concerns/issues/problems with a vague context to clear management reports on topics related to risk management
8.    To act as Subject Matter Expert for the knowledge fileds of risk management
9.    To work with minimal guidance as independent consultant with direct managing and reporting responsibility.
10.    To collaborate with other functions to facilitate risk management process
11.    To be able to work with Group in the implementation of risk management and assocated standards and tools.
12.    To be accountable for the implementation of risk management tools :-Governance, Risk and Control Entreprise wide project-Risk Management module (GRACE) at dtac
13.    To be accountable for other certain works as assigned from immediate superior level
 

Senior Manager, Procurement and Network Contracts

- Reviewing and drafting various kinds of contracts and other legal documentation to support the Company’s and its affiliate’s  business operation and ensure that:

(i) their businesses will be conducted in accordance with applicable laws and regulations, and (ii) contractual arrangements will be enforceable as intended and not be enforced against them in an adverse way

- Identifying the issues/risks arising out of the assignment, preparing legal risk assessment report and providing appropriate advice to the business unit and the management in operating the business/making decision.

- Providing advice in various areas of law relating to the Company’s business operation.

- Coordinating with other business units/teams to effectively complete the assignment as well as serve the business needs and identify process improvement/cost reduction  opportunities where possible.

- Providing counsel on changes or on issuance of new legislations, rules, and regulations regarding general law applicable to the Company’s and its key subsidiaries’ business, including any changes thereof, and communicate and create understanding of the same to the relevant persons Leading/Supervising subordinates in the team to  improve competency and ensure optimal performance

- Providing advice for the process of identifying, monitoring, reporting and reducing risks relating to corruption and facilitation payments to ensure that such risks are effectively managed and closed.

- Ensuring that one own area of assignments and contributions are appropriate to meet organization needs while pursuing improved performance.

- Continuously updating oneself with changes in laws and regulation as well as legal trend, which affect tools, processes, systems, and frameworks relevant to the role, in order to maintain knowledge levels required to perform complicated tasks.

- Being accountable for other certain works as assigned from immediate superior level

Qualification :

• Bachelor’s and Master’s degree in laws
• At least 8 years of work experiences in drafting  and reviewing commercial contracts
• Telcom law knowledge/experience is preferable
• Experience from leading international law firms is  preferable
• Team player, ability to work under pressure and good inter-relationship skill
• Ability to identify and resolve problems quickly
• Fluent in Thai and English, both writing and speaking

E-Commerce Manager

Summary:

• Driving online sales by setting up marketing plan and communication plan including defining and driving end to end Customer Experience. Execute campaigns for new product launches and creative selling campaigns. This function is to mainly drive the two products of online sales: dtac online store and iRefill (online top-up service on web).

Role:

• Overall control in e-commerce channel with end to end business process.
• Driving traffic to our e-commerce website by optimizing comprehensive online marketing programs using all applicable media—SEO, social, email, display and PPC.
• Flawlessly manage the execution of all of the above; including ongoing collection of email addresses across all channels and customer segments while generating a positive return on all spend.
• Create marketing campaigns for new product launches and create creative selling campaigns.
• Work closely with team design team and copy writer as it relates to writing and optimizing website look& feel and content to ensure both search engine visibility and favorable user experience.
• Track, evaluate and report on all marketing initiatives with the goal of growing the number visits, improving conversion rates, increasing average order value and optimizing spend efficiency.
• Work as team with other members of the device marketing, Trade and channel management to plan and implement online sales campaigns.
• Stay on top of developments in online marketing, identify new online marketing opportunities and trends.

Qualification:

• Minimum of 3-5 years in eCommerce business or with online marketing experience.
• Critical thinking and analytical problem-solving skills; passion for data-driven decision-making.
• Strong project management skills.
• Ability to work independently (self-starter) and as part of a team in a multitasking environment.
• Comfort with all Microsoft Office programs and Google Analytics.
• Passion in online.
• Good command of English language.

AVP, Product Performance Measurement & Analytics

Job Summary:

• This position will work with Products Metrics, Measurements & Reporting from internal digital channels such as Web, App and linking it to GSM data. Provide the visibility on product reporting through data driver approach and provide the recommendations to improve efficiency.  This role is accountable for the suite of tools and technologies utilized to tag, track, analyze, measure and report on activities across the digital channels, device types, and on the digital voice of the customer.

Role:

• Collect, analyze and interpret various campaigns statistics from multiple dtac sources & channels to campaign owners to optimize campaign and set directions.
• Establish actionable dashboards and provide ongoing reporting, targets and plans to drive outcomes to move KPIs and to continuously improve the digital customer experience.
• Delivers actionable data driven recommendations for enhancing digital experiences, growing traffic, deepening user engagement and maximizing revenues.
• Maintain, own and enhance daily, weekly, monthly, and quarterly business processes and deliverables.
• Communicate service performance against key indicators to internal and external stakeholders.
• Support the procurement of the necessary digital platforms to support automated and real-time collection and presentation of data.
• Proactively make recommendations based on where the initiatives are meeting, exceeding, or missing key performance indicators (KPIs).
• Ensure high-quality analysis.
• Perform other special projects, as assigned.

Qualification:

• Bachelor’s or higher  degree in Analytics, Statistics or Computer Sciences, Master's degree is preferred.
• Minimum of 6 years of analytics or BI related experience.
• Well versed with SQL,Visual Analytics software, BI reporting tools etc.
• Problem solver with excellent analytical skills and ability to turn data into information and insights.
• Open minded, innovative and creative – seeks ‘out of box’ solutions.
• Open communicator; excellent oral and written communication skills (Thai & English).
• Possess a natural curiosity; never willing to settle for an answer, always asking the next question.

AVP, Direct Response Marketing (Social & Display Advertising Lead)

1. Digital Paid Media Planning

• Lead digital paid media planning & buying for conversion campaign.
• Develop strategically solid media recommendations with supporting rationale.
• Manage day-to-day plan changes & maintain media plans.
• Provide and conduct presentation to top management.
• Work with team member to set up foundation of media execution process.
• Provide consulting service to lead of business units on media plan related to campaign.

2. Social & Display Advertising

• Initiate strategy of social advertising, display advertising and affiliate advertising for conversion purpose.
• Oversee end-to-end digital acquisition campaign execution.
• Mange budget, tactic, bidding & optimization to maximize campaign performance with minimum cost in daily/weekly basis.
• Coach junior to manage & optimize social, display and affiliate ads and conduct business approach.
• Set up A/B testing strategy, lookalike audience, retargeting tactic and relevant template guideline.
• Understand media landscape, benchmark, content & format, look for opportunities that could improve performance & keep update new feature.
• Synchronize with e-commerce, fulfillment, analytics, call center team to ensure campaign delivery.
• Grow revenue and profitability through social, display & affiliate campaigns and projects.

3. Campaign Performance Monitoring & Optimization

• Provide key measurement metrics template guideline for each advertising media.
• Create presentation for management and share result to team member on key learning and next step.
• Plan and forecast scenarios to improve campaigns.
• Deep dive into best/worst marketing campaign. Deep dive into root causes.
• Work with digital team member to improve end-to-end digital journey. Using data analysis to come up with recommendation to peers.

4. Creatives Design

• Develop concepts for advertising or promotional campaigns.
• Oversee the creative process and give guidance to graphic designer.
• Provide creative strategy with different ad format for each advertising platform e.g. image, video, carousel, canvas, etc.
• Create and present storyboards of ideas.
• Manage the work, performance and professional creative development.
• Ensure all visuals and content are consistent with the overall brand and hook.

5. Tracking & Requirement

• Define UTM, Pixel, tracking, tagging and measurement requirement for testing and campaigns.
• Ensure tagging works properly.

6. Partner Management

• Identify potential partner, benefit and set up working & financial process.
• Work with internal and external partner come up with new initiative on social, display and affiliate campaign.
• Work with partner to resolve problem that occur.
• Work with project manager to do budget allocation and make sure ROI/ROAS is positive across the time.

Qualification:

• Bachelor’s degree or higher education in Advertising, Marketing, Statistic, Economic, Information System or related field.
• 5+ years-experience in technology or e-commerce industry, digital agency with paid media, online advertising, or related campaign position.
• Experience in managing team and coaching people.
• Experience with media planning, PPC/CPC strategies & optimization across multiple campaign platforms, formats, and the measures used in these campaigns efforts.
• Programmatic buying, affiliate and DSP’s experience is preferred.
• Facebook’s power editor, Google AdWords, DSP, Google Analytics, Adobe Analytics, Google Tag Manager and graphic skill with certificate is advantage.
• Ability to recommend on data analysis, campaign tactic, optimization, creative and copywrite.
• Demonstrated success executing innovative marketing programs and activities.
• Ability to think and act both strategically and tactically.
• Collaborative and enjoy a fast-paced and always-on environment.
• Good written & verbal communication skills in both Thai & English.

AVP, Internal Audit [IT Audit]

Principal Accountabilities : ​

• Preparation of the yearly audit plan by preparing risk assessments and carrying out interviews. Contribute to adequate coverage of IT / Cyber Security risks as part of the Group audit plan.  Plan and perform value-adding reviews of information / cyber security posture, business and operational systems, IT Governance and operations.
• Conduct application systems and IT process reviews in accordance with generally accepted IT audit principles. Lead reviews to address current/emerging risks associated with IT Governance, Cloud Computing, Cyber Security, Network Architecture, and Data Privacy etc.
• Lead internal audit assignments within other areas such as Governance, core services/digital, Financial Services or support investigations when needed.
• Assist in the selection of expert outsourced partners for special reviews and supervise work from outsourced resources when necessary.
• Internal audit assignments include the following steps: liaising with management for planning, preparing work program under the supervision of the VP, collecting data and performing preparation work, performing the assignment, sharing and discussing conclusions with local management. Preparing the audit report. Document audit work in GIA&I GRC platform Archer application.
• Be an advisor to management on improving governance, processes, systems, controls and understanding of risks.
• Follow-up on open recommendation, answer management questions and support implementation of corrective actions.
• Support the VP IT and Cyber/information security into planning audits and other activities. Actively work with peers to develop work programs, maintain the internal audit system, and ensure a professional audit process.
• Provide expertise in emerging IT-risks such as governance, network, cyber/information security, data privacy and vendor management. Establish mechanism to help peers in GIA&I to remain updated on emerging IT risks and trends on a regular basis.
• Work closly with Global internal audit and investigation in orde to find best practice for dtac.

Qualifications :

• Bachelor’s degree in Accounting or Master’s degree in Business administration or related fields from high reputation  university
• Professional certification (e.g. CIA, CISA, etc.) in internal- and/or external/financial audit is considered beneficial
• Minimum 6 years of relevant work experience within one or more of the following areas: telecom, finance, operation, audit, data mining
• Substantial business knowledge related to telecom industry and internal audit
• Ease of work in MS Excel and/or data analysis tools
• Understanding of general governance, risk, and compliance (GRC) concepts is a plus
• Experience with continuous process improvement is also a plus
• Exposure to projects / work in Asia

Personal Qualities:

• Team player
• Self-driven
• Organized and trustworthy
• Strong personal integrity
• Analytic, resourceful and solution-oriented
• Ability to quickly acquire and utilize knowledge on new technologies and solutions
• Strong communication skills
• Self-starter, ability to work independently with little supervision
• Strong collaboration/influencing skills

Language Skill

• Very strong command of English, especially written as report writing and reviewing will be a large part of the day to day tasks

Expected travelling day

• 80-100 days a year

Supervisor, BA: Business Application Solutions

Principal Accountabilities:

• Review system requirement specification development to get user sign-off in order to process further for solution development
• Review and provide advice before the delivery of  technical analysis and technical requirement to TG portfolio management function, in order to proceed for the next steps of project development
• Lead user acceptance testing (UAT) activities and test scenario development, to ensure that the solution is developed according to predefined scope of work and meet users’ requirements
• Ensure that all business and technical requirements are appropriately developed to serve customer needs and responsive to project’s objectives
• Work on and solve complex problems, which require high level of technical and business expertise, in order to accurately translate and reflect customer's requests into business project requirements
• Lead and support the development of technical analysis, requirements, and system requirement specifications, in order to efficiently guide team members through complicated processes
• Advise management and set technical objectives and direction, in regards to own area of expertise, in order to support management in decision making processes
• Continuously update oneself over advance technological trends, in order to maintain high level of technical expertise
• Act as a liaison between business users and related units within TG in regards to business requirements, in order to ensure all requests are clearly understood among all relevant parties 10. Collaborate with developers to establish the technical vision and analyze tradeoffs between usability and performance needs
• Support other teams by providing expert advices and in-depth information regarding the analysis of business and technical requirements, to ensure alignment of project delivery against business requirement Be accountable for other certain works as assigned from immediate superior level

Qualifications:

• Bachelor’s degree or Master’s degree in IT, Business Administration, Marketing, Finance or equivalent experience in analytics, informatics or business
• At least 5 year experience in application development, IT project management or business development
• Extensive experience in various banking devices including underwriting, retail banking, payments, mobile will be advantage
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Good command in English

Supervisor, Roaming Financial Operation and Coordinator

Summary of Job Purpose:

To support all financial operation process including accrual, analysis, reconciliation, settlement, reporting and collection.

Principal Accountability :

• Responsible for delivering monthly reports e.g. accrual report, forecasting report, revenue and cost report etc
• Coordinate and align functional and process strategies with global team
• Reconcile and perform the settlement tasks with partners/global team
• Related operation tasks e.g. invoicing, follow up the agreement
• Support debt collection process
• Support Adhoc assignments from line manager

Qualification, Skills and Competences :

• Minimum 3 years experiences in Financial, Business Analyst, or Business operation field
• Bachelor’s Degree in Finance, Accounting, Information Technology, Business Administrative, Engineer or related field
• Fluent in English on both spoken and written
• Extensive experience in Microsoft Excel (V lookup, and PivotTable are required), Word, and PowerPoint
• Strong analytical, problem solving, communication and proactive skills
• Experience in Roaming Business, Telecommunication or Multinational Company is advantage
• SQL / Database skill is a plus.

AVP, Head of BI Information Integration Unit

• Lead and managing both internal and outsources team of BI developers
• Thought leader in BI solution to address business demand
• Design and Governance of the enterprise wide BI Architecture and eco-system including Big Data, Relational DB, Campaign management tool, and BI Tools.
• Ensure the delivery of the projects to align with the approved roadmap
• Enhance the Data Quality in the business for optimal analytical performance
• Keep up-to-date with new BI technology, products and their applications to real businesses