Vacancies

Manager, SOC & Cyber Security

Job Purpose:

Manage information security risks to an acceptable level to meet the business and compliance requirements.

Principal Accountabilities:

• Provide security advisory to service owner to develop, Implement, maintain information security architecture for the secure configuration of new and existing IT/Technology solutions to ensure that appropriate level of information security control is in place for business initiatives/project.
• Support projects with business impact analysis, threat modeling, security risk assessment, identifying relevant security requirements, control objectives, controls, and necessary security verification
• Provide quarterly security incident report to management and group business security
• Oversee standard security configuration requirement
• Management of cyber threat intelligence collections and analysis efforts, mapping intelligence research and analysis to the business needs
• Evaluate existing/ related security processes and identifies requirements for new/improved security systems, to support the development of technological security roadmap
• Conduct vulnerability assessments for networks, applications and operating systems to identify vulnerabilities and present  findings in a comprehensive, prioritized list that the organization can use as a blueprint for improvements
• Oversee the design, implementation, and operation of Log Management solution SIEM.
• Handle security coordinator role in organization
• Conduct security awareness to employee
• Be accountable for other certain works as assigned from immediate superior level

Qualifications:

• Bachelor or Master Degree in Information Technology or related field
• Relevant Bachelor degree or higher in information security, information and communication technology, computer science, telecommunication or related field
• CISM, CISSP or other related certification would be preferred
• At least 5 year of working experience in IT Security
• Knowledge related to secure software development and/or data analytics is preferable
• Knowledge of ISO 27xxx series and other relevant security standards
• Audit skills in terms of practice, training or formal certification
• Business level English

Personal qualities

• A strong communicator with excellent oral, presentation and written communication skills in English
• Self-driven
• A team player that drives cross-functional and-organisational cooperation
• Bold and innovative mind-set with strong professional integrity and strong commitment to security
• Ability to see the big picture, evaluate risks and support decisions
• Analytic, resourceful and solution-oriented
• Ability to quickly acquire and utilize knowledge on new technologies and solutions, emerging threats and vulnerabilities

COCO Manager - BigC Korat 1

• Manage shop financial figures and proactively review shop performance and identify improvement opportunities to solve current issues
• Consolidate and communicate feedback to internal functions to resolve issues
• Plan and cascade shop into individual target, monitor and adjust plan/activities to achieve shop target with given resources and standard process
• Ensure customer service standard are met, and customers gain consistent and delighted customer experience from all team members
• Manage customer journey and customer satisfaction, and identify competitor insight to deliver better customer services in shops
• Manage and control day to day shop operations (including ambience, service, merchandising, stock management) aligning with shop standard to ensure smoothness and compliance
• Observe and assess shop operational processes against standard and identify improvement opportunity to increase shop operational efficiency
• Provide guidance and necessary technical knowledge to motivate and engage all team members
• Coach and develop people capability in shops and provide essential training or knowledge sharing session
• Manage and optimize manpower and shift and in shop to achieve sales target and deliver best services to customers

Manager, Business Intelligence

Responsibilities

• Metrics & reporting:
  • design, created dashboards using Tableau to support business areas and get insights out of it
  • support ad-hoc reports to department heads in close cooperation with stakeholders
• Design analytic solution:
  • proactively come up with ideas and initiatives to improve business –sales, customer journey
  • participate in Agile projects to design solution support
  • post-analysis & tracking
• BI Infrastructure:
  • explore database to understand and be able to prepare processed data
  • work with internal technical group (Data engineering) to design more complicated dataset
  • automate support to improve work efficiency e.g. automate calculation commission, scheduled reports

Requirements

• Proficient in Excel and SQL with Data warehouse’s how-to-use knowledge
• 2-5 years experiences in BI/data analytics area, BI tools such as Tableau, PowerBI, or Qlik (ETL tools, R is a plus)
• Passionate numbers-cruncher with excellent analytical skills and a strong business sense
• Solution-oriented, high level of ownership
• Good in English, both written and orally
• Love being startups in corporate

Senior Manager, Order Management

Accountability:

• Lead operational activities of Services/Applications in Provisioning Unit (e.g. Service Provisioning, FAD, MNP Gateway and WiFi Provisioning application) and ensure to comply as per defined process, procedure, policy, control, data privacy and IT security
• Lead application administration, deployment, configuration, monitoring and maintenance to ensure all performance of responsible services and operation processes are met agreed SLA
• Manage IT incident and provide 2nd tier support to ensure that incident/problem is efficiently, effectively, and sustainably resolved with long-term resolution from its root cause 
• Lead to coordinate with/and facilitate in the escalation process to resolve incidents that couldn't be fixed according to the time frame, or sophistication of issues that has been agreed upon
• Lead the preventive maintenance activities, including service health check to ensure that the applications/integrations are maintained at optimal performance 
• Manage IT vendor/outsources to ensure service quality & Performance are met as agreed SLA, contract, timeline and budget
• Report operational performance to efficiently analyze and evaluate performance for further improvement 
   

Qualification:

• Bachelor's degree in Computer Science/related fields or equivalent in work experience
• At least 8 years’ experience in software implementation/operation
• Ability to lead and motivate operation team 
• High accountability and work with strong passion
• Ability to work under pressure involves dealing with constraints 
• Be able to work/lead a team to perform as 2nd tier on-call/on-site support for the responsible services/applications as and when required
• Strong analytical, problem solving, planning and execution skills
• Good in resource & vendor management skill
• Positive thinking, good communication and interpersonal skill

Manager/Senior Manager, Strategic Account Management

Principal Accountability:

• Seek out and approach opportunities in responsible strategic customers to create new business opportunities and revenue stream
• Achieve farming and upsell sales target                                                                                                    
• Enforce business-to-business way of selling (BWS) including efficiently use of weekly planning and other working tools
• Be skilled with all B2B products and solutions, promotions, and updated telecom market updated                                                                                                             
• Able to professionally present, upsell and deliver agreed commitment to new corporate customers
• Disciplinary visits responsible customers in the portfolio
• Able to conduct an analysis of current portfolio and be able to conduct a business development plan for short-term and mid-term growth                                                
• Monitors portfolio performance VS targets, evaluates the impact of new project development initiatives to ensure achievement of business goals both short and mid- terms

Qualifications:

• BSc degree in Sales, Business Administration or relevant field
• Proven work experience as a Strategic account manager or Key account manager
• Solid sales experience in B2B environment
• Proven track record of success in dynamic sales environment ,strong planning and organisational skills
• Ability to manage multiple tasks concurrently under aggressive timelines in a dynamic environment
• Strong skills set of analytical, sales planning, communication, account management, customer services, and negotiation.
• Result-oriented, self-driven, eager to learn, energetic, proactive, with positive attitude towards dynamic environment and situations.
• High Customer orientation, recognize and credibility to the customer as a trusted, collaborative and productive persona
• Good command of English, both written and communication to high level customers
• Extensive experience using MS Office (in particular Excel and Power Point)

VP, Head of International Retail Business

Dtac is looking for an experienced leader to help drive & grow its international retail business. Its an exciting role with substantial responsibility to develop strategy & take products from ideation to launch by being actively involved in all stages of product life cycle. This leadership role, in addition to having line management responsibilities requires the candidate to work cross functionally with many key departments across the organization.

The ideal candidate will be curious, data-driven and customer-obsessed with a proven track record. This is a great opportunity to flex your creative and analytical problem-solving abilities while experimenting with new ways of working, having fun and creating an impact.

Key Roles and Responsibility :

• Identify customer needs and pain points to quickly iterate and strategize development of key products in international retail business (Broadband, International Roaming, International Direct Dialing, Travelling SIM )
• Manage the development of strategic commercial plan in order to efficiently achieve performance targets in alignment with marketing goals
• Work with key business stakeholders (Prepaid, Postpaid, B2B , Finance , Technology and communication teams) for developing product concept, pricing, business case, communication & product delivery etc
• Drive performance and business opportunities to increase revenue and optimize cost management
• Monitor the customer feedbacks/complaint on customer service, products, and/ or quality, as well as coordinate with business partners to come up with solutions or initiatives to improve or respond to customers’ requirements
• Monitor and control utilization of  investments & budget
• Be a mentor to coach and develop the team

Job qualification :

• MBA or Masters/bachelors degree in relevant fields
• Minimum 5-7 years’ experience in management with proven track record
• Prior product management experience managing & growing P&L
• Experience managing people & driving big projects 
• Proven ability to influence people and align resources toward a common strategic goal
• Strong business acumen, communication and presentation skills
• An enthusiastic leader and mentor ready to accept and tackle demanding goals with enthusiasm; “can do” attitude with a bias to action
• Good English language skills 

Manager, Digital Performance Measurement Analytics

• Subject matter expert for driving the web & App analytics data strategy
• Provide business requirements and collaborate with internal teams on data capture strategy that will support advanced analysis and insights on consumer behaviour
• Definition and tracking of key performance indicators to measure the performance of the e-commerce business
• Design and development of website, sales, and operational health reports/dashboards
• Design, administer, and analyse the results of A/B and multivariate tests for micro and macro conversion optimization
• Performing ad hoc analysis and then reporting/presenting insights
• Collaborate with internal teams on defining population segments to support personalized consumer experiences
• Provide ongoing insight into industry trends in web & app analytics, site optimization, and customer segmentation

Manager, Digital Data Scientist

Principal Accountabilities :

• Perform large-scale data analysis and develop effective statistical model for time series, segmentation, classification, pattern recognition, optimization, etc. on digital data (e.g., Web, App, Line, other media platform etc.)
• Develop, build and test statistical and computational models that serve as a key input for digital marketing tools
• Identify actionable insights and suggest recommendation for data-driven marketing campaigns
• Communicate findings and build buy-in with key stakeholders through data visualizations
• Interact and collaborate with product and marketing managers to provide impactful analysis and insights that align with business objectives
• Work closely with other BI functions, data analyst and campaign operations to provide end-to-end analytical solutions and proactively create and test decision rules for digital marketing campaigns
• Collaborate with internal teams on defining population segments to support personalized consumer experiences
• Provide business requirements and collaborate with internal teams on data capture strategy that will support advanced analysis and insights on consumer behavior
• Provide ongoing insight into industry trends in web & app analytics, site optimization, and customer segmentation

Qualifications:

• 2+ years of experience in solving analytical problems using quantitative approaches
• Excellent understanding of fundamentals of statistics
• Strong experimental design and analysis skills
• Familiar with time series analysis, forecasting, and machine learning techniques, previous hands-on experience is a plus
• Ability to manipulate and analyzing complex, high-volume, high-dimensionality data from varying sources
• Ability to communicate complex analysis in a clear, simple, and actionable manner
• Working knowledge of SQL and relational databases and analysis tool
• Work experience in Telecom industry and/or digital marketing area are advantages
• Good command of Thai and English

AVP, Prepaid Performance Management

If you are the one who passions about pricing with “can-do” attitude, fast learners as well as love to do analytical work. This is the right job for you!

Working in pricing team, you will provide strategic direction for products along with involvement in many initiatives on how to drive the growth using variety of parameters such as customer acquisition, retention and commission etc. This role also involves some initiatives for product innovations and ideas. Think beyond the current situation and come up with optimum price and product proposals to grow the company revenue. The role will be the one leading the performance management and the target setting. Solely accountable for/lead the target setting exercise.

Key Accountabilities

• Develop and manage performance tools, processes, and programs
• Translate company goals to individual goals and align efforts and outcomes
• Determine appropriate feedback systems for performance planning
• Design and evaluate performance tracking system
• KPI and post evaluations for key campaign initiatives
• Work with cross functional teams ( sales, marketing & finance ) to develop KPI’s and targets
• Spearhead the business performance and KPI’s with clear understanding of what is currently happening in the market (external and internal factors) and come up with actionable recommendations to improve performance
• Able to manage/align key stakeholders with little to no supervision
• Strategic mind set with

Qualifications of an candidate:

• Proven track record of channel and marketing optimizations.
• Fast learner and strong analytical capabilities.
• Excellent Business Case Modelling capabilities.
• Good analytical and presentation skills
• Have to be able to present to top management
• Knowledge in SQL
• Working knowledge of data visualization tools such as Tableau, Power BI ( good to have )

Manager, Personalize Prepaid Marketing

Personalize Prepaid Marketing : Manager

• Develop and manage personalize marketing campaigns across channels (both traditional & digital channels)
• Identify initiatives/new ideas/new techniques for improving campaign results according to feedback from channels and its performance
• Design the core engine/business logic for campaigns target/moment of contact and offers according to customer interact journey and their behavior
• Provide high level of campaign requirement to campaign solution/development team
• Collaborating with prepaid marketing/sale & distribution/customer service to delivery and maximize efficiency in campaigns launched
• Track & Evaluate performance of launched campaigns with regular reports/analysis  provide
• End-to-End managing for segmented prepaid to maximize life time revenue & best customer experience

Qualification

• IT and MBA background are needed
• SQL and data analysis are mandatory skill needed
• Experienced in CRM and target-based marketing campaign with proven result more than 2 years
• With Knowledge and experience in digital marketing/personalized marketing/marketing analytic projects  are preferable
• Having logical thinking with analytical skill to identify business values
• Eager to learn new things with high passion to make things happen
• Good in presentation and communication skill

Supervisor, CRM & Billing Business Analyst

Accountability:

• Gather customers’ requirements from project requester to ensure comprehensive collection and insight understanding of customers’ needs
• Lead initial feasibility study to screen for feasible projects against technical feasibility, in terms of expected budget, time frame, and technological platform
• Develop system requirement specification to get user sign-off in order to process further for solution development
• Lead the translation of business requirements into technical requirements for the projects to ensure effectiveness and correct technical requirement aligning with business requirement
• Deliver technical analysis and technical requirement to TG portfolio management function to proceed for the next steps of project development
• Provide advice / recommendation regarding business analysis and technical requirement for the projects to ensure analysis of business requirement against technical feasibility and correctly reflect customers’ needs, reconcile conflicts, and efficiently offer the appropriate solution
• Perform a leading role in user acceptance testing (UAT) activities including develop test scenario, for the projects, to ensure that the solution is developed according to predefined scope of work and meet users’ requirements

Qualifications:

• Bachelor's degree in Computer Science or any related fields
• At least 4 years’ experience in IT business analyst role
• Strong analytical skill
• Good communication, negotiation and conflict management skills
• Ability to work under pressure and can do attitude

Supervisor, Channel & Campaign Solution

Principal Accountabilities:

• Cooperate with development team on all tasks of development activities to provide technical engineering support and develop new migration plans to future technology infrastructure
• Perform complex assignments often requiring development of new or improved products, processes, or techniques to ensure implementation of newly installed technology or improvement of software applications efficiently
• Review deliverables prepared by development team before passing to deployment phase to ensure that all activities are performed accordingly to project objectives, technical requirements, and architecture design framework
• Review and control related software projects’ documentation such as Software Specification, User Manual, Test Script, and other documents to ensure that all documents are accurate and follow by technical requirements
• Involve in quality assurance of procedures to support and manage project to develop on plan and on quality
• Provide technical direction to lower level project team members to ensure alignment and standardization of development activities across function
• Develop methodology to be used on projects, identify risks and determine how to approach and complete tasks to ensure that the final product would deliver the desired outcome with optimum cost effective and minimum disruption
• Develop product and system specification including test plans in order to ensure that specifications for new development are appropriate to meet customer needs while pursuing improved performance
• Be accountable for other certain works as assigned from immediate superior level

Qualifications:​

• Basic understanding for Micro service Architecture(Container Concept) and J2EE Architecture..
• Knowledge in Docker Swarm and CI/CD Tools.
• Strong hands-on experience in Developing Java application Platforms on Docker.
• Bachelor or higher in IT, Computer Science, Computer Engineering or related
• At least 3-5 years of experience in software development
• Strong Technical Knowledge in software development, web application, Java and SOA technologies
• Good communication, strong-analytical and problem-solving skills
• Positive thinking and good working as a team

Senior Manager, Transport Architecture

Principal Accountability:

• Provide technical advice and guidance regarding solution and architecture designs for transport network elements with high complexity and sophistication, according to capacity plan and transport network policies, to ensure that designs are able to support the expected usage.
• Provide technical advice and guidance regarding capacity planning and management for large scale and highly sophisticated internet service layers elements, to ensure efficiency and effectiveness of transport network.
• Provide technical advice and guidance in large scale and highly complex transport network optimization and improvement planning, to enhance quality and efficiency of transport network to support network quality. 
• Provide technical advice and guidance in network policy & frame work to whole network.
• Provide direction and guide to the implementation team for highly complex and large scale. internet expansion, and problem management activities, which require expertise and specialization, to ensure that they are set up accurately, on a timely basis, and according to plan and design.
• Ensure that specifications for new development are appropriate to meet customer needs while pursuing improved performance. Advise management and sets technical objectives for area of expertise for improvement or innovation of work processes.
• Update continuously oneself on the advanced technological trends in order to maintain high level of expertise.
• Coordinate with management within the organization, as well as across other disciplines, in regards to the identification of system faults or technical needs, in order to undertake appropriate actions to address those issues.
• Evaluate prospective new business opportunities and/or acquisitions from a technical perspective, in regards to transport network, in order to improve, innovate, and adopt new technologies into usage.
• Be accountable for other certain works as assigned from immediate superior level.

Qualifications :

• Bachelor's degree or higher in Telecommunication, Electrical Engineering, Computer Science, Computer Engineering, Information Technology System or related fields
• At least 5 years of experience in network infrastructure, network management system and telecommunication.
• Concrete concepts in networking, data communications.
• Concrete concepts in IP Routing (MPLS, BGP, ISIS, OSPF, EIGRP, etc.) and IPv6.
• Working knowledge and experience with network infrastructure, IP backhaul, IPRAN, IPCORE, ISP or Cisco/Huawei/Nokia/Juniper router/switch.
• Knowledge and experience in SR, SRv6, NETCONF/YANG, Telemetry, SDN, Python or programming will be an advantage.
• Knowledge and experience in Optical, Microwave, DWDM will be an advantage.
• CCNP, CCIP or professional network certification is required,
• CCIE, HCIE or expert network certification will be an advantage.
• Good command of both written and spoken English is required.
• Able to work on night and weekend by job duties.
• Good Teamwork and learning skill on new technology.
• Able to work under pressure, with problem solving capabilities.

Senior Manager, Branded Channel Development

You will play the key role to lead the strategy translation and the design of complex operating model and end-to-end business processes to improve existing customer journey or transform to new operating model.

• Perform the development of operating model and end-to-end business process based on prepaid channel strategy
• Conduct required discussions and workshop with key stakeholders for both operation and management levels to discuss issues resolution and improvement opportunities as inputs for designing operating model and business process
• Perform the determination of investment requirements, cost-savings, benefits resulted from the improvements or changes
• Design and/or facilitate the development of business processes, work instructions, and procedures to meet business / project objectives
• Oversee / manage changes in organization / processes / models with cross functional collaboration
• Plan for the changes and implementation of the projects
• Perform activities according to the implementation plan to establish operating model and business process including initiating business contact, developing and negotiating business models with key stakeholders, facilitating contract development, and coordinating with related functions in order to achieve the target plan and goal

Qualifications

• Bachelor or Master Degree in related fields
• At least 5-7 years working experience related to business process development or process improvement
• Prefer experience in Telecommunication or Consulting industries
• Experience in digital transformation is a plus
• Logical thinking and strong analytical skill
• Flexible for multitasking, urgency and time stress
• Good in English both speaking and writing is a must 
• Excellent interpersonal, negotiation, presentation, planning and communication 
• Self-initiative and motivation and be able to work independent

Senior Manager, Strategic Channel Partnership

Project Management

• Lead the project management of initiatives on business deal by working with the internal team (product managers, segment managers and other managers within sales group, marketing group, finance group and technology group) to increase business opportunities with banks / digital payment partners

• Conduct required discussions and workshops with key stakeholders at AVP – SVP level to discuss initiative to increase the business with banks / digital payment partners

Campaign communication & performance analysis

• Prepare briefing for Trade marketing / marketing communication for required media/campaign

• Prepare assigned weekly/monthly performance report or ad hoc report to help the team understand partner & market situation

Business Development

• Lead the identification of business opportunities and manage the pipeline of opportunities

• Lead the expansion of potential bank partners / digital payment partners to grow business

• Plan the approaches and pitches and lead the negotiation and deal closures with bank partners / digital payment partners

Relationship Management

• Lead the relationship building and management with banks / digital payment partners focusing on business side 

• Identify the decision makers within the bank organization and build network within banks / digital payment partners

Qualifications:

• Bachelor's degree in related discipline required; MBA preferred
• Minimum 5-7 years of experience in relevant business area of sales, marketing and business development
• Experience in business development activities, project planning and management with ability to break-down complex opportunities into manageable initiatives
• Understanding of current and emerging trends in leveraging bank/ digital payment partners channels to serve telecom customers
• Strong analytical, conceptual and strategic thinking competencies to analyze business environment and define opportunities, solutions or approaches by using observation, data, external benchmarking, competitive intelligence and fact-based insight with intuition and foresight
• Good interpersonal skills and demonstrated skill in influence, conflict resolution, and negotiation
• Good verbal and written communication, facilitation and presentation skills
• Good PowerPoint and Excel skills
• Intellectual curiosity and willingness to learn

Senior Manager, Strategic Retail Operating Model

• Perform the development of operating model and end-to-end business process based on prepaid channel strategy
• Conduct required discussions and workshop with key stakeholders for both operation and management levels to discuss issues resolution and improvement opportunities as inputs for designing operating model and business process
• Perform the determination of investment requirements, cost-savings, benefits resulted from the improvements or changes
• Conduct the presentation to management level to obtain required agreement or approval of the operating model and business process design
• Design and/or facilitate the development of business processes, work instructions, and procedures to meet business / project objectives
• Oversee / manage changes in organization / processes / models with cross functional collaboration
• Advise management level in the change approach and process to achieve the changes or improvements
• Plan for the changes and implementation of the projects
• Perform activities according to the implementation plan to establish operating model and business process including initiating business contact, developing and negotiating business models with key stakeholders, facilitating contract development, and coordinating with related functions in order to achieve the target plan and goal
• Advise and support train the trainer activities in relation to newly developed or modified operating models and business process
• Advise and collaborate with related teams to translate business process into business requirement for modification or development of related supporting systems
• Perform the coordination with related parties in order to adjust operating model and business process based on the identified improvement areas
• Be accountable for special assignments relating to function as allocated by immediate superior level

Qualifications

• Bachelor or Master Degree in related fields
• At least 5-7 years working experience related to business process development or process improvement
• Prefer experience in Banking, Telecommunication or Consulting industries
• Experience in digital transformation is a plus
• Logical thinking and strong analytical skill
• Flexible for multitasking, urgency and time stress
• Good in English both speaking and writing is a must 
• Excellent interpersonal, negotiation, presentation, planning and communication 
• Self-initiative and motivation and be able to work independent

Senior Manager, Innovative Channel Platform

Key Accountability:

• Explore and asses new technologies to define the impacts to current sales enablers and apply new technologies to improve or innovate sales enablers.
• Evaluate and assess users, business-needs and technical goals.
• Secure solutions, deliveries and experiences that are efficient, distinctive, balanced, differentiated generates higher NPS and loyalty.
• Facilitate and support cross functional digital development and innovation projects.
• Design and test application user interface and experience.
• Develop storyboards, scenarios, wireframes, prototypes, user flows and use cases to deliver leading user interfaces.
• Perform business requirement identification/development to support the newly designed / modified business processes.
• Gather user requirements, translate business processes into business requirements and develop business requirements for sales enabling tools and supporting systems.
• Conduct user acceptance testing on defined requirements.
• Coordinate with technology team for requirement assessment, development and testing.
• Manage platform life-cycle in order to sustain the effectiveness and adoption of platform.
• Lead the product development and configuration of the products and roll out to channels.

Qualifications:

• Bachelor or Master Degree in IT, Business Administration, or related field.
• PMP certification is preferred.
• Good Command both Thai & English
• At least 3- 5 years working experience in Project Management environment either within complex Marketing or IT projects in Telecom Industry or business strategy consulting company.
• Understand and experience using structured Project Management methodology.
• Proven ability to lead and co-ordinate multi-skilled teams, including customer and third party.
• Financial assessment skills is a plus.
• Ability to plan, manage risk and assess situations.
• Practical ‘hands on’ experience of IT projects, knowledge of the Telecom Product and issues that arise.

Supervisor, User Profile/Voice HLD & Deployment Management

Accountability:

 

• Responsible for CS core network high-level / low-level design, capacity management, configuration & implementation procedure, and quality optimization.
• Perform standard tasks for high level and detailed design for CS core network elements, for example, MSS, MGW, DNS, ENUM and IMS platform within targeted capacity plan and security platform to ensure optimization of network quality, stability and reliability
• Perform standard tasks for capacity planning and integrated solution architecture design for voice core network elements in order to ensure effectiveness and standardization of data core network solution in all technical issues related to data core network
• Deliver voice core network design and optimization to be within project scope and timeline to ensure achievements of project objectives within determined timeline, set budget and expected solution quality
• Collect and analyze business requirements and collaborate cross teams to design, plan and deliver new service / solution, data core network enhancements /optimizations and configuration change to fulfill business goals and ensure network efficiency and minimize fault incident/event occurrence
• Collaborate with 3rd tier support for incident and problem management to maintain and improve quality of network at the highest performance and sustainable fixed from its root cause
• Support new architecture, configuration planning and evaluation to ensure reliability and readiness in infrastructure or system

 

Qualifications:

• 5+ year of experience in GSM/UMTS/LTE technology, Circuit Switch would be advantage
• Bachelor or Master Degree in Electrical/Telecommunication/Computer Engineering or related field.
• Strong knowledge in GSM, UMTS, LTE, IP Network, SIP, DNS, SS7, Diameter, Routing and switching, QoS, etc
• Strong Knowledge in CS core network high-level / low-level design, capacity management, configuration & implementation procedure, and quality optimization for example, MSS, MGW, DNS, ENUM and IMS platform
• Good verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Ability to work collaboratively with colleagues and staff to create a result driven, team oriented environment for example to collect and analyze business requirements and collaborate cross teams to design, plan and deliver new service / solution, data core network enhancements /optimizations and configuration change to fulfill business goals and ensure network efficiency and minimize fault incident/event occurrence
• Good communication skills with proficiency in English language
• Problem solving skills, and ability to make decisions effectively

Manager, Core Architecture & Network Infrastructure

Accountability:

• Develop network architecture design covering core network on cloud & Data Center Passive Infra to ensure alignment and optimization of the network architecture planning, design, and implementation ( 3-5 years roadmap)
• Develop core network high level plan together with Core Network team to ensure optimum core network solution design and implementation in aligning with Technology strategy, roadmap, and enterprise architecture
• Develop (together with Core Network team) network dimensioning to determine equipment and network architecture required in targeted capacity.
• Manage core network on cloud & Data Center architecture design to ensure efficiency and stability of network quality aligning with other core elements, for example, PS/CS/VAS/BSS and Defendable Architecture for integration to core network
• Manage proof of concept and system trial management to verify that network architecture and capacity planning will be well planned and designed in order to respond to business/commercial requirements, and can cope with forecasted problems
• Gather past data records and information related to core network platforms, services and system to use as supportive data to estimate technology strategic plan to support the future growth of the company
• Responsible for demand management & financial management for Core Network and passive infrastructure (forecast, accrual and business case etc)
• Author and collaborate on Technical Requirements, Specifications, Proposals, High Level Designs, and other applicable engineering documents.)
• Manage new vendor acquisition including RFI, RFP, RFQ for Core Network and Data Center


Qualifications:

• 8+ years of experience in GSM/UMTS/LTE technology including NFV and cloud architecture, Core Network on Cloud with Defendable Architecture would be advantage
• Experience in people’s management
• Bachelor or Master Degree in Electrical/Telecommunication/Computer Engineering or related field.
• Strong knowledge in GSM, UMTS, LTE, IP Network, SIP, DNS, SS7, Diameter, Routing and switching, QoS, Data Center Design and Deployment etc.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Ability to work collaboratively with colleagues and staff to create a result driven, team oriented environment
• Excellent communication skills with proficiency in English language
• Strong problem solving skills, and ability to make decisions effectively

Campaign execution Manager

Job description

• Contextual campaign execution, including design and implement
  • Real-time outbound/event-based campaign execution
  • Real-time inbound interactive campaign
• Batch campaign execution
• Develop campaign utility tools
• Campaign testing – able to provide use cases & SIT
• Campaign incident handling & quality assurance
• Campaign tools improvement
• Campaign results & reporting

Qualification:

• Bachelor or Master Degree in Computer science, Telecom, Software engineering or any related filed
• Strong in programming language SQL & Java
• Strong in Microsoft excel in advance
• Fast learning, Strategic & Logical thinking skills are required 
• Experiences in campaign tool execution such as Unica, SAS, Adobe etc. are the plus
• Open-minded, good attitude and be proactive
• Fluent in English both speaking and writing

Senior Officer, Contract Management

Job Purpose:

• Prepare and review legal documents, including corporate and Individual documents of standard and non-standard contract ;
• Assist to acquisitions including contract review, document review and other matters;
• Research any relevant legal issues and provide advise to clients on business with close monitoring by senior associate;
• Closing monitoring team and running on daily and monthly reports;
• Provide legal advice and constructive structure for clients on business.This includes the legal structure under the laws in relation to rental property, tax property and other matters.

Principal Accountability : ​

• Understanding and observance of the rule of law;
• Negotiate settlements for legal matters;
• Comply with all legal standards and regulations.

Qualifications :

• Graduated Bachelor of Laws, lawyer license is a plus;
• 3+ year experience for associate;
• Experience with corporate and commercial laws, and corporate structure;
• Strong analytical and problem-solving skills;
• Ability to build rapport with clients and various agencies;
• Good written and verbal communication skills;
• Demonstration of proactive, teamwork and collaboration skill;
• Strong attention to detail, high level or organizational skills.

Personal skills/qualities :

• Had experience in legal practice both at a law firm and as an in-house legal consultant within a corporate setting;
• Result oriented, strong attention to detail, possess an ability to remain calm and composed during times of uncertainty and stress;
• Be flexible and welcoming to change, good level of organizational and planning skills;
• Must be a people person, be capable of building rapport, forming strong, lasting and meaningful relationship with both internal and external clients, as well as various agencies, while maintaining firm adherence to legal standards;
• Ability to manage numerous simultaneous jobs and meet tight deadlines.

Manager, Prepaid Data Analyst

Retention management related:

• Performance update on regular basis on port-in, port-out, MNP, and post-to-pre customers
• Data analysis and report preparation on regular basis on port-in, port-out, MNP, and post-to-pre customers, be able to provide initial advises for solutions
• Pricing, profit & loss analysis of retention campaigns & services, be able to suggest opportunities to improve services’ quality and revenues
• Good interpersonal, people, and negotiation skills (as this position needs to coordinate and supervise missions to call center team)

Total Prepaid related:

• Support Prepaid pricing’s business cases on data preparation as per requests
• Data mining and analysis on any other issues related Prepaid as per requests from Prepaid team on ad-hoc basis

Soft skills needed:

• Bachelor’s degree in science or analytical majors
• Work-well under pressure and ad-hoc requests
• Ability to translate customer needs and insights, data analytical, problem solving, initiative and follow through.
• Positive thinking, strong leadership, coaching and motivation skill, ability to communicate complex analysis in a clear, simple, and actionable manner
• Working knowledge of SQL and relational databases and analysis tool such as Teradata, R, SAS, SPSS, or Matlab, etc.
• Extensive experience using MS Office (in particular Excel and Power Point) for business case formulation, business review and management report
• 5+ years of experience in Telecom industry is an advantage
• Good command of Thai and English

Senior Manager, Pricing Analyst

Accountability:

• Develop and maintain pricing tools for example: elasticity of demand calculators and profitability models
• Grow total gross margin dollars by identifying pricing actions that encourage higher sale values, conversion rates, inelasticity, margin rates, and customer satisfaction
• Forecast margins to help the business understand the impact of promotional and seasonal pricing
• Monitor input costing changes and develop sensitivity analysis thresholds to provide reporting on potential changes to finished product/service prices
• Present pricing analysis at a monthly strategy meeting, with insights, trends, and suggestions
• Communicate and help implement pricing changes bi-directionally through the command chain
• Lead pricing-related projects including establishing timelines, defining deliverable, and drafting communications or presentations
• Maintain knowledge and stay abreast of developments in the industry via information obtained from financial publications and services, government agencies, and company sources.
• Assist R&D efforts with market views and feedback

Qualifications:

• Bachelor’s degree in finance, operations, research, statistics, math, economics, or related analytical discipline preferred
• Financial management experience with planning, forecasting, and business analysis
• Experience within telecommunication industry
• Work cross-functionally throughout the organization to drive analysis-driven change
• Demonstrates complex problem resolution proficiency and the ability to identify/implement process and system enhancements
• Proficiency with analytical and presentation tools Excel pivot tables, SQL queries, graphing, PowerPoint.
• In-depth knowledge of BI tools and practical experience analyzing data, program metrics, and performance.

Management Trainee

This program aims to equip young professionals who are expert in their fields with ‘Agile skills’ which are necessary for future organization. Within 18 months, the successful participants will master functional experience and develop themselves to fit the positions in an Agile team.

Qualifications

• Bachelor’s degree or above in any related field
• Minimum of 1 year of experience in data scientist, data engineering, business intelligence, UX/UI, decision science, management consulting, or strategic business partnership
• Growth mindset with learning agility
• Excellent command of English

Manager, dtac Rewards

Job purpose in general:

• Campaign management – drive loyalty campaign to offer benefits & privileges to customers with end to end executions at all segmentations as they spend more/stay longer with dtac.
• Acquire and maintain key strategic partners and merchants > 15 groups of retail chain (> 6,000 outlets nationwide) - acquire partners to make more visibility and footprint of dtac reward program nationwide such as Minor group, McThai, SF corporations, BBQ plaza, MK, Coffee World, Major Cineplex, Café Amazon and many more.
• Manange POS materials and staff training manual to ensure smooth dtac reward redemptions at merchant’s POS.
• Operate and configure campaign redemption under loyalty platform (USSD system, QR code, Barcode both in app and non app) and ensure campaign effectiveness across all communications both internal& external.
• Drive redemptions KPI and arrange privileges campaign within given budget.

Qualifications & Skill Requirements:

• Bachelor’s Degree or higher
• At least 1-2 years in Marketing experience in Consumer, F&B and/or FMCG
• Good communication skills  (eg. have good creative work judgment, able to create effective communications through appropriate channels both BTL & ATL)
• Good negotiation skills
• Strong analytical and interpersonal skill
• Strong numerical skills
• Strong attention to details
• Critical thinking and problem-solving skills
• A good team player with excellent ability to collaborate cross-function internally and externally
• Good command of English

AVP, Head of BI Information Integration Unit

Job Purpose:

To lead a team of BI Platform developer to support advanced analytics, reporting, and BI Application using a mix of technologies such as structure data, unstructured data, data management, mining, visualization, and campaign management system.

The role will be a mix of managerial, team leading, and hands-on delivery of the propositions. This is ideal for someone who wants to be in a leadership role utilizing technology to deliver business value.

Principal Accountability :

• Lead and managing both internal and outsources team of BI developers
• Thought leader in BI solution to address business demand
• Design and Governance of the enterprise wide BI Architecture and Eco-system including Big Data, Relational DB, Campaign management tool, and BI Tools.
• Ensure the delivery of the projects to align with the approved road map 5. Enhance the Data Quality in the business for optimal analytical performance
• Keep up-to-date with new BI technology, products and their applications to real businesses

Competency

Core Competency

• Good understanding of telecommunications business environment Good interpersonal skill Good communications skill – both verbal and written Good planning skill Innovative

Functional Competency

• Experiences in both direct and in-direct line of people management In-depth knowledge and extensive experience in business intelligence and data warehouse fields including structure and un-structure data, visualization, BI Tool, and campaign management Experiences in design of large amount of data processing in both real-time ad batch processing Good understanding of the application of analytic to deliver business benefit

AVP, Product Owner: Digital Services Platform Unit Head

Responsibility

• Lead a team to design customer journeys and develop solutions for digital services (e.g. selling topping package, e-payment solution, e-commerce capability) on dtac application
• Develop road map and manage product / feature back-log to support company’s vision to grow digital channels
• Oversee development and iteration of product / feature launched
• Accountable for continuous improvement in customer experience of product / feature launched
• Liaise with key stakeholders to gather requirements and align on solution to be developed by the squad
• Report and analyze the service performance, e.g. revenues, performance, customer satisfaction and awareness, for incremental improvement and further business opportunity development

Qualification

• At least 3-5 years of experience in as a product owner for leading digital service platform
• Experience in driving uptake in digital services
• Good command of English - communication and presentation
• Open and strong digital mindset