Vacancies

VP, Head of Company Secretary Department

1. Effectively perform functional accountability below:

• Manage process of setting detailed plan, work process and procedure regarding corporate secretary in order to develop periodic and systematic process and ensure work effectiveness
• Manage and control over BoD’s direction and policy deployment in order to ensure that those actions and decisions are communicated and followed up where necessary
• Manage and control over resolutions, requests and initiatives arising from BoD in order to ensure that those actions and decisions are communicated and followed up where necessary
• Manage process of coordinating with corporate governance agency e.g. SET, SEC, IOD, Thai Listed Company Association in order to develop CG system, update rules, regulations and best practices, and exchange relevant information and data
• Manage development of CG information and materials to be disclosed to all relevant stakeholders via both informal and formal channels
• Manage process of coordinating with Communications Department to promote the Company’s corporate governance to both internal and external parties in order to ensure correct understanding and maintain good corporate image
• Manage process of providing advice and recommendation to BoD members, executives, and employees of the Company and its subsidiaries with respect to their roles and responsibilities as well as to facilitate them to comply with applicable corporate governance policy, standard, rules and regulations
• Manage and organize annual shareholders’ meeting and prepare necessary materials in order to ensure compliance with rules and regulations
• Manage process of liaison with SEC/SET/SGX in order to ensure accuracy and appropriateness of facts distributed to SEC/SET/SGX e.g. 56-1 and annual report

2. Develop department action plan of department to provide guideline and instruction for team

3. Supervise, monitor and control utilization of CAPEX and OPEX to ensure optimal corporate benefit, as well as alignment with budget plan

4. Ensure the development of a capable and motivated team to sustain organization profitable growth

5. Manage, monitor, and evaluate performance of subordinates to ensure achievement of department goal and target

6. Ensure operational compliance with dtac’s policies and regulatory requirement to drive towards sustained operation and promote corporate governance

7. Evaluate and manage risk to be within acceptable risk level in order to minimize potential business disruption 8. Collaborate and support on corporate agenda upon request

Qualifications :

• Bachelor’s or Higher in Laws or related.
• Minimum 8 year’s experience in Corporate Secretary function to the Board of Directors in listed company.
• At least 3 years in supervisory or managerial experience in a position that exercised corporate secretary control role.
• Strong knowledgeable in laws and regulations governing, or having attended training courses concerning corporate secretarial practices
• Having knowledge and understanding about corporate governance principles and best practices
• Being independent and straightforward in the discharge of duties and provision of both recommendations and comments
• Good interpersonal skills and the ability to work well with people at all levels; and the confidence to provide support to high-level and board members;
• the ability to prioritize work and to work well under pressure; plus analytical and problem-solving skills
• Fluent in English both verbal and written. 

Senior Manager, Postpaid Brand Communication

• Job Description

The Online Marketing Campaign Senior Manager formulates the strategy, and owns the execution, of various online advertising formats/campaigns across all webs, mobile, PPC and social media channels. The successful candidate will work with business leaders to convert campaign objectives and budgets into a comprehensive campaign strategy, plan and run all day-to-day campaign operations and optimize performance based on results. 
The candidate will be responsible for initiating, developing and managing tactical online marketing campaigns that are designed to source new prospects, assist prospects in moving along a conversion process and grow site traffic, social media base, mobile internet penetration, average customer spend and lifetimes across various customer segments.
This individual will be driven by business metrics to initiate and drive innovative tactical online marketing campaigns at positive ROI and assist in formulating online marketing strategies.

• People We are Looking for;
• Good Knowledge of online marketing channels, in particular of ad serving, online/internet marketing and other marketing knowledge. Mobile marketing, social media marketing and PPC are strongly desired.
• Proven ability to meet or exceed KPI targets on campaigns ranging from Branding, Tactical/Promotion, Acquisition, Activation and Retention
• Detail-oriented with an ability to readily shift to big picture strategic thinking
• Demonstrated ability to leverage analytic insights to lift campaign performance
• Self-driven working style and ability to juggle multiple projects at a time
• Good working relationship with internal and external teams/partners and agencies – demonstrate a positive, can-do attitude providing a credible and valuable point of view
• Able to independently drive projects through to completion; able to plan and prioritize multiple tasks effectively. Ability to achieve project goals in a fast paced environment with multiple conflicting priorities
• Strong written and oral communication skills; as well as presentation and facilitation skills
• Strong attention to detail and Solid presentation skills
• Good planning and organizational skills, intuitive ability to priorities based on available information
• Highly creative thinker
• Passion for online marketing, social media marketing, mobile marketing and PPC are crucial
• Education/Experience:
• Minimum of 3 years of integrated online marketing experiences
• The ability to clearly and effectively articulate thoughts and points
• Experience working with AdWords or other Bid Management Platform
• Strong web analytical skills, proficient with analytical tools such as Google Analytics.
• Experience with online ad serving concepts (SEM/PPC/CPM/CPA/RTB/ROI), video, and affiliate, and email, mobile and social media marketing.

AVP, Prepaid Special Segment

Effectively perform functional accountabilities below:

• Lead prepaid acquisition strategies and In-Life customer journey (grow and mature lifecycle) to ensure alignment with overall marketing strategies and achievement of objectives by working with Strategic Marketing function
• Direct and review segment marketing rolling plan, to drive sales through related channels to achieve growth in revenue and market share integrating into and aligning with the marketing master plan with support from Strategic Marketing function
• Establish processes and forums to ensure that Products and Device functions are proactively engaged by Prepaid & Special Segment functions in both strategy and rolling plan development to ensure integration and requirement provision into product/device strategies and roadmaps
• Oversee that the right products, services, and offers are mapped to the right customer segments considering their behaviour and lifestyle to maximise take-up and ensure customer centricity with support from Strategic Marketing function
• Direct on price positioning and value proposition for all micro segments, including working closely with Device Strategy and Portfolio Management function, to ensure competitiveness in the market in consultation with Pricing function
• Oversee the effectiveness of retention strategy and plan development, review, and enhancement, including retention KPI scheme for customer service agents to manage churn and reduce attrition
• Manage in-life migration plan development for segments supporting Strategic Marketing function with integrated multi-segment migration planning
• Oversee product and service campaign management activities (excluding text-based content), including on-going and tactical campaign management to ensure aligned to marketing master plan, and cost effective through achieving the right balance between the re-use of successful campaigns and new campaigns leveraging expertise/support from Postpaid & Device Marketing function for prepaid/device bundled acquisition campaigns
• Oversee the initiation, development and management of simple tariff related features for individual and corporate products/offers by working with Technology Group  to ensure the alignment with  pricing framework set by Pricing function
• Oversee the development and management of complex tariff related features for individual and corporate products/offers by engaging related Products function to ensure the configuration is completed based on agreed timeline
• Oversee that launched campaigns are monitored and reviewed on a timely basis and adjusted to maximise results 
• Oversee loyalty reward schemes portfolio, including acquire and manage strategic partnerships by working with Products function to acquire and manage partners to maximise value added to customers and stimulate in-life revenue
• Oversee the provision of training and incentive programmes to channels to retain customers in line with marketing strategies and reward/commission policies working in collaboration with Customer Group
• Manage segment performance results, by tracking and analyzing against business objectives, KPIs and rolling forecast by engaging with Finance Group with a particular focus on campaign effectiveness
• Seek for market insight and support strategy development and implementation

Senior Manager, Jaidee Service

1. End-to-end development of new service initiatives for Jaidee family (Loyalty program / service especially for Prepaid customers); including:

- service initiation with clear objective and goals

- customer journey development with product team and technical group's consultation

- communication strategy development with cooperation with brand communication team

- service launch and performance monitoring

- budget allocation and management

2. Maintenance and improvement of existing Jaidee services

- Regular performance tracking and proposed solutions

- Customer journey enhancement & optimization

- Budget management

3. Find ways to improve prepaid customer satisfaction, prolong AOU, and reduce churn rate

Manager, Business Insights

Job Purpose:

To perform business and customer insights analysis based on multiple sources of data by understanding business opportunities/issues and transforming data into meaningful insights and recommendations that support business and strategic decision making

Principal Accountabilities :

• Produce reports and insights related to revenue analysis, performance management, marketing-related issues, and other business issues in an accurate and timely manner.
• Perform complex, deep-dive analysis on key areas of business to guide business strategy.
• Identify issues and opportunities to unlock growth for the business.
• Produce and implement advanced information gathering and analysis techniques to achieve business objectives using all available sources including customer data, company data and external information sources.
• Produce presentations and present findings clearly and confidently to key stakeholders.
• Create and ensure a clear and common understanding of business glossary, LDM and metadata throughout organization.
• Be accountable for special assignments relating to function as allocated by immediate superior level.

Qualifications and Skills:

• Bachelor or Master Degree in MIS, Computer Science, Computer Engineering, Business Administration or related fields with experience in turning data and information into meaningful insights and actionable recommendations
• Strong analytical skills and possess a logical thinking ability
• Ability to understand the customer insight, market segmentation, business insight through complex analysis 
• Backgrounds in data analysis with hands-on experience with data mining tools, data analytics, and Business Intelligence concepts
• Good English communication in both verbal and written forms 
• Experience in Business Object and Teradata Database is a plus

Senior Manager, Sales KPI & Commission Management

-Set up prepaid commission scheme for all sales channels

-Create special commission to drive performance and company direction

Senior Manager, Media Management

Summary Job Purpose:

• Oversee and lead a paid media of business unit which responsible, both online and offline (Hybrid).
• Always-on and Campaign media manager to carry the agreed media brief, strategy, planning and budget on to execution, implementation and optimization control.

Accountability

• Obtain media brief to execute and control media strategy, selection in order to achieve the agreed objective, ensure effectiveness and efficiency.
• Manage and engage external parties i.e. media agency or media partner to perform media selection and buying efficiency and optimization.
• Engage and cooperate internal parties i.e. Marcom, Owned media, In-House to synchronize IMC plan.
• Cooperate and follow up all media execution to ensure overall deliverables within budget allocation and on time.
• Follow up post buy media reports to engage marcom and others related for post campaign evaluation.
• Seek new or creative media opportunity to enhance or strengthen branding or campaign idea.
• Review or initiate media proposals to ensure all deliverables and media objectives.
• Ensure all media allocations to align with media business or strategic investment direction.
• Always-on media management in accordance with strategic direction.
• Strategically plan and recommend in oversee the business unit which responsible.
• Minimise process to move team from daily operation to media creativity or innovative use of media.

Empowerment

• Lead a paid media direction and process of business unit which responsible.
• Making decision on media budget allocation and media selection within the agreed scope of the project engaged with key stakeholders i.e. marcom and related parties.
• Supervise team/agency to optimize all media buying and execution to ensure efficiency and deliverable in time.

Qualifications :

Essential Skill:

• 10-year experience in media planning, preferably in hybrid (online+offline).
• Expertise of online and offline media insights on consumer behaviours require 2-in-1 competency to ensure synergy and agility
• Identify consumer insight opportunities that can be translated into innovation and creativity in media/communication plans
• Possess the strategic thinking, analysis with the ability to communicate.
• Able to handle multi-tasks/projects, work under pressure and meeting time line.
• Demonstrated problem-solving and analytical capabilities, with the ability to develop creative solutions for challenging, undefined problems.
• Good attitude on dynamic changes and learning in online media landscape, platforms, formats and technologies. Including fragments of online media ecosystem.

Good to have:

• Bachelor or Master Degree in Mass Communication or in a related field
• In-trend with online marketing and new social media site/platforms.
• Ability to effectively work and drive cross-functional projects with multiple stakeholders in horizontal and vertical.
• Digital media data analytical and tools to cope with dynamic results in the market on time for optimisation.

Senior Manager, Data Scientist

Principal Accountabilities :

• Perform large-scale data analysis and develop effective statistical model for time series, segmentation, classification, pattern recognition, optimization, etc. on real-time streaming data
• Develop, build and test statistical and computational models that serve as a key input for real-time contextual marketing tools
• Identify actionable insights and suggest recommendation for data-driven marketing campaigns
• Communicate findings and build buy-in with key stakeholders through data visualizations
• Interact and collaborate with product and marketing managers to provide impactful analysis and insights that align with business objectives
• Work closely with other BI functions and campaign operations to provide end-to-end analytical solutions and proactively create and test decision rules for marketing campaigns

Qualifications:

• M.S./Ph.D. in a quantitative field such as mathematics, statistics, physics, computer engineering, or related field
• 5+ years of experience in solving analytical problems using quantitative approaches
• Excellent understanding of fundamentals of statistics
• Strong experimental design and analysis skills
• Familiar with time series analysis, forecasting, and machine learning techniques, previous hands-on experience is a plus
• Ability to manipulate and analyzing complex, high-volume, high-dimensionality data from varying sources
• Ability to communicate complex analysis in a clear, simple, and actionable manner
• Working knowledge of SQL and relational databases and analysis tool such as R, SAS, SPSS, or Matlab
• Work experience in Telecom industry is an advantage
• Good command of English

Senior Manager, Prepaid Mass Acquisition Specialist

• Understand prepaid market as well as prepaid customers, be able to turn consumers’ insights and market needs to impactful & practical acquisition products / services / campaign
• Initiate, study feasibility, manage, track performance, and maximize gross ads or revenue of the sim portfolio for segment(s) and channel(s) under responsibility; this includes existing sims management, new sim(s) launch, and device management campaigns which are relevant and beneficial to acquisition purpose
• Produce integrated complex campaign plans, business impact which is aligned with pricing / finance group based on customer needs / market competitiveness / required margin objectives, estimate offer budget (which are likely to have a significant ATL media component) in accordance with agreed priorities of the acquisition marketing segment plan for approval
• Produce integrated campaign designs, prepare campaign briefs, lead the kick-off meeting, and coordinating with related organizational functions e.g. Finance group, Brand communication team, CVM team, Channel marketing team, Supply Chain department, Sales group, and etc.
• Monitor and review campaign performance on a timely basis with the support of Business Intelligence function and initiate enhancements as required to improve results or withdraw/replace offer if customer/market conditions have changed
• Be accountable for special assignments relating to function as allocated by immediate superior level

Required Qualifications:

• Self-driven, be capable of end-to-end management of any projects / campaigns / portfolios
• Strong analytical and project management skills
• Comprehensive knowledge of data mining and data analysis
• Strong interpersonal and communication skills
• Creative, ability to seek for new opportunities in the market
• Positive thinking, work-well under pressure and business uncertainty
• Confident, outspeaking, and dynamic personality

AVP, Digital Channel

Job Purpose:

Head of Marketing is responsible for dtac SME brand strategy, positioning strategy and marketing strategy in order to ensure brand visibility and awareness, and to drive customer acquisition in all channels. Further responsibilities are to identify opportunities to reach new market segments and expand market share based on extensive customer and market segmentation and insight.

Principal Accountabilities :

• Drive brand visibility and awareness through designing and executing brand, positioning and marketing strategies
• Ensuring that brand message is strong and consistent across all channels and marketing efforts
• Execute marketing strategy to hit target of acquisition, retention and revenue
• Perform market analysis and research to generate customer insight and personas
• Identify opportunities to reach new market segments and expand market share
• Monitor competition and market trends
• Driving online sales acquisition and lead generation through effective marketing and communication plan
• Stay on top of developments in online marketing, identify new online marketing opportunities and trends
• Create and execute marketing campaigns for new product launches and selling campaigns
• Identify, strengthen and grow long-term relationships with strategic partners

Qualification

• Minimum of 5 years’ experience in marketing strategy/communication, online marketing and sales.
• Experience in design, planning and execution full funnel of online advertising campaigns, post-campaign evaluation and / or SEO is a plus
• Management experience with planning, forecasting, and business analysis is preffered.
• Excellent interpersonal, negotiation, presentation, planning and communication skills.
• Excellent organizational skills and strong team motivator.
• Strong analytical and problem solving skills
• Sound judgment, self-initiative, maturity, enthusiastic, hands-on and trustworthy.
• Fast learner and flexible to any change
• Strong communication skills, with fluency in both English and Thai

Manager, Product Champion

• Determine products and solutions strategy, roadmap and execution plan that align with overall SME sales and services strategy
• Be a product owner and responsible for managing, monitoring, and analyzing product performance and market competitive
• Oversee market analysis, feasibility study and business case development for new products and solutions initiation to meet SME customer needs with engagement of Finance Group
• Ensure the best customer’s experience of the services which includes the customer’s journey, usability and ease of use by product propositioning
• Oversee the end-to-end development and enhancement of specific SME products and solutions, including development of product/solution specifications, review of functional specifications and service level agreement provided by Technology Group
• Manage the support to Technology Group project team in management of end-to-end UAT
• Oversee the development of SME product terms and conditions and all other product collateral engaging with Legal and Regulatory as required
• Oversee the management of revenue and service report and service tools to support produce profitability analysis
• Manage the engagement with SME Business Improvement Function to develop business processes to support the new SME product and services
• Oversee product and solution lifecycle management to ensure end-to-end SME Product & Solutions Management function are well-operated
• Monitor partnership management activities including contract and revenue sharing to ensure alignment with products/solutions roadmap and maintain good partner relationship
• Oversee the development and maintenance of charging policies in relation to SME product including charging priority, package class in line with Pricing Framework set by Market
• Oversee demand forecasting for SME products and solutions to be provided to Product Planning function to ensure the readiness to support SME customer usage
• Oversee after-sales support in relation to SME products and solutions to update and maintain customer profiles, provide consultation to inquiries, requests, troubleshooting and complaints from SME customers
• Oversee coordination with related parties to support or resolve issues for key account customers or major incidents
• Seek for market insight and support strategy development and implementation

Qualifications

1. Bachelor or Master degree in Engineering or computer science, MBA is an advantage

2. Experience in ICT technology/ Telecom industry business is preferred

3. Fluent in English both speaking and writing

4. Excellent interpersonal, negotiation, presentation, planning and communication skills.

5. Excellent organizational skills and strong team motivator.

6. Strong analytical skills, self-initiative, maturity, enthusiastic and trustworthy.

7. Hands-on, energetic and having good attitudes and outgoing person.

8. Fast learner and flexible to any change

Manager - HR Business Partner (HRBP)

• Perform activities to support the development of short-term and long-term HR management execution plan specific for assigned BUs, in order to determine the most timely and appropriate actions to be taken.
• Work with employees under assigned BUs to create understanding on HR management and development policies and to attend to issues or requirements within each function.
• Maintain an understanding of all on-going human resource management and development frameworks, processes and tools, in order to support line managers in executing its activities, such as employees’ merit increase, promotions, and KPI development.
• Coordinate with relevant functions to come up with the solution to address specific HR management implementation issue raised from each BUs.
• Coordinate with line functions in regards to employees’ exit management (such as exit interviews), in order to ensure that line managers receive any support in regards to human resource practices. Identify and respond appropriately to patterned issues regarding human resources, in order to ensure that current issues are efficiently dealt with to support operational excellence.
• Report all issues/variances with planned work to ensure any activities outside normal procedures are communicated in a timely and accurate manner.
• Collaborate with other departments / teams to facilitate analysis and identify process improvement / cost reduction opportunities.
• Learn to use professional concepts and company policies and procedures to solve patterned problems.
• Be accountable for other certain works as assigned from immediate superior level.

Qualification:

• Bachelor's degree or higher.
• Good English communication & proficient in MS-Office (especially in Excel, PowerPoint).
• At least 5 years of experience in HRM, HR Generalist or HR Business Partner roles.
• Basic knowledge in HR labor laws, regulations.
• Good communication & interpersonal skills, result-oriented, self-motivated and learning mindset.

VP, Data Scientist

• Manage the develop of Customer Insights strategy, roadmap, and policies, in order to efficiently support internal business users, as well as create standardized process and practice within function
• Manage the development of customer lifecycle management report, such as standardized reports and performance dashboard, in order to support business strategy by providing insights & identify market opportunities, and analytical reports
• Manage the development of business analysis and report on relevant areas of customer lifecycle management, such as users’, behavior and attitudes, to efficiently forecast customer lifecycle on relevant products and services
• Management the development of data mining variable set, to efficiently support the business analysis that have been made
• Management all supporting ad-hoc assignments requested from internal business users, in order to support business users in decision making processes in regards to customer lifecycle management of products and services
• Manage and ensure quality of all data and analysis being developed for most accurate insights for customer lifecycle management

To be successful in this role you will need to demonstrate the following competencies:

• Good understanding of range of data manipulation and analysis techniques
• Excellent data interpretation skills
• Good communication, presentation and influencing skills
• Good logic and thinking capabilities
• An ability to understand, source and profile data

Senior Manager, Postpaid Strategy & Projects

We are looking for people who effectively perform functional accountabilities below:

• Create postpaid marketing roadmap by working cross functionally
• Work on key strategic postpaid topics
•        Acquisition strategy & drivers
•        Retention Strategy
•        Differentiators
•        Future postpaid portfolio
•        Future Loyalty program evolution
• Implement a Holistic Go to market approach in Postpaid   
• Interface with planning & strategy

Senior Manager, Postpaid Pricing

We are looking for people who are effectively perform functional accountabilities below:

Strategic pricing for postpaid product

• Future differentiators
• Pricing Strategy
• Data Monetization
• Future upsell approach
• Bundling/Digital Services pricing
• New pricing concepts

Conceptual & tactical pricing

• Tariff portfolio re-design
• Handset & Service pricing
• Pricing benchmark
• Pricing simulation
• Business Case creation
• Governance in finance

We are looking for candidates with;

• Strong verbal and written communication, interpersonal, mathematical and analytical skills.
• To be team players and project management capabilities.
• A good sense of finance or accounting principles.

AVP, Postpaid Pricing

We are looking for people who are effectively perform functional accountabilities below:

Strategic pricing for postpaid product

• Future differentiators
• Pricing Strategy
• Data Monetization
• Future upsell approach
• Bundling/Digital Services pricing
• New pricing concepts

Conceptual & tactical pricing

• Tariff portfolio re-design
• Handset & Service pricing
• Pricing benchmark
• Pricing simulation
• Business Case creation
• Governance in finance

We are looking for candidates with;

• Strong verbal and written communication, interpersonal, mathematical and analytical skills.
• To be team players with strong leadership and project management capabilities.
• A good sense of finance or accounting principles.

Senior Manager, Personalized Marketing-Postpaid

• Develop and manage personalize marketing campaigns across channels (both traditional & digital channels)
• Identify initiatives/new ideas/new techniques for improving campaign results according to feedback from channels and its performance
• Design the core engine/business logic for campaigns target/moment of contact and offers according to customer interact journey and their behaviour
• Provide high level of campaign requirement to campaign solution/development team
• Collaborating with prepaid marketing/sale & distribution/customer service to delivery and maximize efficiency in campaigns launched
• Track & Evaluate performance of launched campaigns with regular reports/analysis  provide
• End-to-End managing for segmented prepaid to maximize life time revenue & best customer experience

Qualification

• IT and MBA background are needed
• SQL and data analysis are mandatory skill needed
• Experienced in CRM and target-based marketing campaign with proven result more than 2 years
• With Knowledge and experience in digital marketing/personalized marketing/marketing analytic projects  are preferable
• Having logical thinking with analytical skill to identify business values
• Eager to learn new things with high passion to make things happen
• Good in presentation and communication skill

Manager COCO (Lotus Prachinburi)

1. Provide information and suggestion about the products, promotions and services to the customers

2. Perform change customer information, services and products to the customers

3. Perform bill payment service to and refill to the customers 

4. Perform registration for new number, port-in, change Prepaid to Postpaid

5. Complaint handling

6. Be accountable in gross additional subscriber and upselling target

7. Can perform One Stop Service 

8. Perform service for customer after working hour if there is customers in queue 

9. Perform check money reconcile to report, find the gap until it equal and collect it to Shop Manager or Supervisor

10. Team Management

11. Be consultant for staff

12. Responsible for inventory control and pay-in

Manager COCO (BigC Chachoengsao)

1. Provide information and suggestion about the products, promotions and services to the customers

2. Perform change customer information, services and products to the customers

3. Perform bill payment service to and refill to the customers 

4. Perform registration for new number, port-in, change Prepaid to Postpaid

5. Complaint handling

6. Be accountable in gross additional subscriber and upselling target

7. Can perform One Stop Service 

8. Perform service for customer after working hour if there is customers in queue 

9. Perform check money reconcile to report, find the gap until it equal and collect it to Shop Manager or Supervisor

10. Team Management

11. Be consultant for staff

12. Responsible for inventory control and pay-in

Senior Manager, Collection Planning & QA

Responsibilities

• Design incentive and commission scheme to maximize productivity and efficiency.
• Work closely with operational team to design and set competitive compensation package.
• Define and cascade collection key performance indicator and targets to internal collection functions.
• Analyze performance and identify areas of improvement for In-house collection and Outsource collection team.
• Provide operational insight and detailed analysis and identify areas of improvement or come up with solutions to business problems.
• Review and provide risk analysis and other impacts to Collection key performance indicator.
• Forecast and control collection budget required to achieve performance target.
• Analyze, plan and improve work process for Collection team.

Qualification

• Bachelor or Master degree in finance, business administration or a related field.
• Minimum of 3 years’ experience in debt collection, QA, business administration, or financial analysis, experienced with telecommunication or banking industry would be a plus.
• Strong planning, system thinking, analytical and problem solving skills.
• Strong interpersonal and negotiation skills to cooperate with cross-functional team.
• Good command in English.

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Officer, Suvarnabhumi Airport Service Hall ( Customer Service )

Principal Accountabilities :

• Provide information and suggestion about the products, promotions and services to the customers
• Perform change customer information, services and products to the customers
• Perform bill payment service to and refill to the customers 
• Perform registration for new number, port-in, change Prepaid to Postpaid
• Complaint handling
• Be accountable in gross additional subscriber and upselling target
• Can perform One Stop Service 
• Can perform retention 
• Manage queue in Service Hall to be in standard SLA
• Perform service for customer after working hour if there is customers in queue 
• Perform check money reconcile to report, find the gap until it equal and collect it to Cashier on daily basis

Qualifications :

•  Bachelor's degree or higher in social science or public relations or related field ​
• 0-3 years of working experience in customer services, receptionist or related
• Minimum in height 160 cm (Female), 170 cm (Male)
• Customer focused professionals to ensure our customers are cared for
• Good personality and coordination skills
• Good command of both spoken and written English
• Possess computer skills in major programs
• TOEICS required (500 scores up would be an advantage)

Officer, Call Agent - Burmese

Summary Job Purpose :

To perform all call center activities and provide basic call center to achieve performance targets and deliver target customer experience

Principal Accountabilities :

• Handle customer inquiries, complaints and resolve customer problems with prompt, accurate and courteous replies over the phone both inbound and outbound calls
• Provide products, service and general information to customer
• Execute customer instruction of both request and complaint transaction
• Handle charge dispute inquiry
• Analyze and grant credit limit to customer
• Update products and service information
• Identify selling opportunities to act upon it, or pass to appropriate party to follow up
• Identify problem / issues and report to Team Leader

Qualification  (Minimum Requirement)   :

• Burmese Language Skill is Required
• Possess strong analytical and problems solving skills with the ability to serve the best service to customer
• Good interpersonal, coordination and communication skill
• Good at English and Thai typing

AVP, Head of Product Portfolio Management Unit 1

• Identifying and lead strategy for partnership development based on user behavior, our brand strength, competition landscape, product line up and potential impact.
• Identify potential revenue generating from new contents, services and/or applications in order to further exploit and increase overall revenue
• Identify the opportunities for new campaigns for DOB, CPA, RBT that will increase the volume of sales and service.
• Developing relationships and engage with the most significant partners at the highest level.
• Working with all internal stakeholders eg. Marketing Prepaid & Postpaid, Sales team, Call center, to identify product needs and recommend enhancements to support strategic partners and strategy distribution channels.
• Coordinate with Call Center and Legal Department when dealing with customers’ complaints
• Monitor and measure project progress and performance against the implementation master plan's key milestones and target deliverables. Also correct and improve the performance of each projects as needed

Qualification:

• Undergraduate degree in Business, Marketing related required; Graduate degree (MBA) is preferred.
• Minimum 3-5 years of experience in relevant business area of sales and marketing.
• Experience in Partnership Management/ business development activities. Project planning and management with ability to break-down complex opportunities into manageable initiatives.
• Analytical and proven track record in using data to measure performance and make decisions
• 5+ years of complex contract negotiation and new business development.
• Understanding of current and emerging trends in OTT to serve telecom customers.
• Good interpersonal skills and demonstrated skill in influence, conflict resolution, and negotiation.
• Good verbal and written communication, facilitation and presentation skills and comfort presenting to Top management.
• Excellent communicator with superior written, verbal, presentation and interpersonal communication skills.
• Have passion to win and Extreme comfort in ambiguous, fast-paced environments.

Manager, Customer Insights-Information Delivery

Principal Accountabilities :

Ad Hoc requests from company user or line Management Assist with field validation or reconcile of data for improvement data quality Support data collection, processing and analysis within different technical for routine report and pre-analysis Ability to understand the customer insight, market segmentation, business insight through complex analysis 

Qualifications and Skills:

Bachelor or Master Degree in MIS, Computer Science, Computer Engineering, Business Administration or related fields with experience in turning data and information into meaningful insights and actionable recommendations Backgrounds in data analysis with hands-on experience with SQL language, data analytics, and Business Intelligence concepts Good English communication in both verbal and written forms  Experience in Business Object and Teradata Database is a plus Experience in Programming is a plus

Senior Officer, Prepaid Migrant & Tourist

• Regularly monitor competitor’s activities on weekly basis.
• Provide insightfull customer insights to upsales MM revenue and develop the right communication messages
• Provide translation for all materials within and outside prepaid division within deadline.
• Prepare online communication plans for Facebook, Line, and Viber with on-going online activities to increase engagement with customers.
• Produce communication brief to brand communication team for both online and offline content.
• Execute marketing activities such as on ground troop.
• Monitor comments and questions from customers via online media as well as monitor and ensure that call center response to those questions are correct.
• Manage relationship with MM online influencers to promote DTAC

Qualification

• Myanmar Nationality, fluent in Thai-English.
• Bachelor Degree.  
• Strong communication and interpersonal skills. Like to talk to people to dig for insights.
• Marketing experience preferred but not required.
• Able to work under pressure
• Able to work occasionally beyond office hour (such as on weekend or after 6pm)
• Knowledge and experience with MS.office.

Senior Manager, Innovative Channel Platform

Digitalized Distribution / Sales Platform  Development
•    Explore and asses new technologies to define the impacts to current sales enablers and apply new technologies to improve or innovate sales enablers 
•    Evaluate and assess users, business-needs and technical goals. 
•    Secure solutions, deliveries and experiences that are efficient, distinctive, balanced, differentiated generates higher NPS and loyalty.
•    Facilitate and support cross functional digital development and innovation projects.
•    Design and test application user interface and experience 
•    Develop storyboards, scenarios, wireframes, prototypes, user flows and use cases to deliver leading user interfaces.
•    Perform business requirement identification/development to support the newly designed / modified business processes 
•    Gather user requirements, translate business processes into business requirements and develop business requirements for sales enabling tools and supporting systems 
•    Conduct user acceptance testing on defined requirements
•    Coordinate with technology team for requirement assessment, development and testing
•    Manage platform life-cycle in order to sustain the effectiveness and adoption of platform

Project Management 
•    Lead the product development and configuration of the products and roll out to channels 

Collaboration with Asia Distribution Forum
•    Support the best practice sharing with Telenor group 

Senior Manager, Innovative Channel Platform

Digitalized Distribution / Sales Platform  Development
•    Explore and asses new technologies to define the impacts to current sales enablers and apply new technologies to improve or innovate sales enablers 
•    Evaluate and assess users, business-needs and technical goals. 
•    Secure solutions, deliveries and experiences that are efficient, distinctive, balanced, differentiated generates higher NPS and loyalty.
•    Facilitate and support cross functional digital development and innovation projects.
•    Design and test application user interface and experience 
•    Develop storyboards, scenarios, wireframes, prototypes, user flows and use cases to deliver leading user interfaces.
•    Perform business requirement identification/development to support the newly designed / modified business processes 
•    Gather user requirements, translate business processes into business requirements and develop business requirements for sales enabling tools and supporting systems 
•    Conduct user acceptance testing on defined requirements
•    Coordinate with technology team for requirement assessment, development and testing
•    Manage platform life-cycle in order to sustain the effectiveness and adoption of platform

Project Management 
•    Lead the product development and configuration of the products and roll out to channels 

Collaboration with Asia Distribution Forum
•    Support the best practice sharing with Telenor group 

Assistant Manager, Channel Incentive & Reporting

• To support the ad hoc requirements of user as the Data Analysis/KPI/Commission Report
• Ensuring high data quality is collected and integrity of the data
• Processing of data and coming up with reports on various projects
• Analysis and investigate problem and propose data solution

Officer, International Call Service - Chinese

Summary Job Purpose:

Handle customer inquiries, complaints and resolve customer problems with prompt, accurate and courteous

replies over the phone both inbound and outbound calls.

Principal Accountabilities :

• Handle customer inquiries, complaints and resolve customer problem with prompt, accurate and courteous replies over the phone by inbound or outbound call
• Provide products, service and general information to customer
• Execute customer instruction of both request and complaint transaction
• Handle charge dispute inquiry
• Analyze and grant credit limit to customer
• Update products and service information
• Identify selling opportunities to act upon it, or pass to appropriate party to follow up
• Identify problem / issues and report to Team Leader

Qualification  (Minimum Requirement)   :

Chinese Speaking Agent    

• Native Chinese  or Thai with HSK Certification  (Level 3 or up)
• Possess strong analytical and problems solving skills with the ability to serve the best service to customers
• Good interpersonal, coordination and communication skills
• Good at Thai reading & typing

Manager-Corporate Product & Solution Unit

• Conduct research to analyse and identify new product and solution opportunities / initiatives 
• Manage product life-cycle including assessing performance, and adjustment of product positioning including product withdrawal
• Provide demand forecasting to Product Planning function to ensure access is ready to support corporate customer usage 
• Support Corporate Marketing function in campaign development and marketing activities for products 
• Support Corporate Pricing function with cost metrics and requirements received relating to complex changes to product pricing structure for Technology Group’s implementation
• Coordinate with Product Planning & Analytics under Products function to ensure the alignment of corporate product development
• Design and develop corporate specific products or complex tariff related features by leveraging as much as possible products and tariffs of individual customers and engage Technology Group for development project
• Translate corporate customers’ needs to product brief and product specifications for corporate specific products
• Review functional specifications produced by Technology Group to ensure the achievement towards product specifications
• Support Technology Group project team in management of end-to-end UAT
• Review service level agreement provided by Technology Group to ensure achievement of product specification and terms and conditions 
• Develop product terms and conditions and all other solution collateral engaging with Legal and Regulatory as required
• Develop revenue and service report and service tools to support product profitability analysis
• Engage Corporate Business Improvement Function to develop business processes to support the new corporate product and services
• Monitor product performance and handle product related issues, e.g. customer inquiry / issue / complaints, incident management support, including coordination between back office, front ends and partners
• Be accountable for special assignments relating to function as allocated by immediate superior level

Qualification

• Bachelor or Master degree in Engineering or computer science, MBA is an advantage
• Experience in ICT technology/ Telecom industry business is preferred Experience in Telecom business is an advantage
• Fluent in English both speaking and writing
• Excellent interpersonal, negotiation, presentation, planning and communication skills.
• Strong analytical skills, self-initiative, maturity, enthusiastic and trustworthy.
• Hands-on, energetic and having good attitudes and outgoing person.
• Fast learner and flexible to any change.

Manager, Postpaid Proposition

• Develops and executes the annual strategic postpaid acquisition plan and the monthly campaign for branded retail shops and key account in conjunction with the related department during the fiscal year to achieve the organizational objectives.
• Responsible for campaign planning on postpaid nice number / lucky number / platinum number and execution throughout the product lifecycle from gathering and  prioritizing product by working with related department  to initiate and implement promotion package.
•  Manage and develop overall mass marketing campaign and activity plans, event marketing, sales training and developing presentations, sales collateral for branded retail shop and key account   to improve brand sales performance within the profit target.
• Work closely with related department to ensure that the campaign is completed launched on time and keep monitoring sales performance after campaign launched.

Senior Manager, Media Management

Accountability

• Obtain media brief to execute and control media strategy, selection in order to achieve the agreed objective, ensure effectiveness and efficiency.
• Manage and engage external parties i.e. media agency or media partner to perform media selection and buying efficiency and optimization.
• Engage and cooperate internal parties i.e. Marcom, Owned media, In-House to synchronize IMC plan.
• Cooperate and follow up all media execution to ensure overall deliverables within budget allocation and on time.
• Follow up post buy media reports to engage marcom and others related for post campaign evaluation.
• Seek new or creative media opportunity to enhance or strengthen branding or campaign idea.
• Review or initiate media proposals to ensure all deliverables and media objectives.
• Ensure all media allocations to align with media business or strategic investment direction.
• Strategically plan and recommend in oversee the business unit which responsible.
• Minimise process to move team from daily operation to media creativity or innovative use of media.

Empowerment

• Lead a paid media direction and process of business unit which responsible.
• Making decision on media budget allocation and media selection within the agreed scope of the project engaged with key stakeholders i.e. marcom and related parties.
• Supervise team/agency to optimize all media buying and execution to ensure efficiency and deliverable in time.

Qualifications :

Essential Skill:

• 10-year experience in media planning or media specialist, preferably in digital.
• Possess the strategic thinking, analysis with the ability to communicate.
• Able to handle multi-tasks/projects, work under pressure and meeting time line.
• Demonstrated problem-solving and analytical capabilities, with the ability to develop creative solutions for challenging, undefined problems.
• Good attitude on dynamic changes and learning in online media landscape, platforms, formats and technologies. Including fragments of online media ecosystem.

Good to have:

• Bachelor or Master Degree in Mass Communication or in a related field
• In-trend with online marketing and new social media site/platforms.
• Ability to effectively work and drive cross-functional projects with multiple stakeholders in horizontal and vertical.
• Digital media data analytical and tools to cope with dynamic results in the market on time for optimisation.

Senior Manager, dtac Rewards

• Acquire retail outlet & restaurant merchants to meet YR2017 KPI at 25,000 outlets
• Manage administrative work- EPR, USSD set up and dtac reward app information feed Drive loyalty campaign of appointed accounts including end to end execution from starting of negotiating with partner until program launch at POS Develop campaign communications by connecting with internal stakeholders BTL campaign, Online team, Brand com
• Oversee campaign fulfilment including tackle problems and develop action plans to mitigate reputation risk arisen from point of sale (POSM) Manage and co own communications of dtac reward e.g. dtac reward LINE, dtac reward FB, website to drive campaign management to ensure program effectiveness.
• Develop and maintain partnership to have privileges availble at POSM nationwide

Senior Manager, Prepaid In-Life

• Understand prepaid customer behaviors and able to effectively manage their experiences throughout prepaid customers life cycle.
• Review and monitor existing growth campaign, looking specifically for trends and early indicators regarding prepaid business performance, and offers suggestion or improvement.
• Develop marketing plan and work closely with Product development, Brand communication, and Sales team to execute and manage effective marketing campaigns
• Execute and track all direct marketing campaigns with cross-functional teams, using channels such as paid online/offline media, SMS notifications, promotions, referrals etc. to influence user behavior.
• Analyze competitors’ movement and able to initiate promotional for retaining and stimulating usage to effectively compete in the market
• Utilize strong analytical ability to evaluate end-to-end customers experience across multiple channels and touch points
• Measure campaign effectiveness and continuous improve on performance to serve business objectives and assess against target KPIs

Continuous monitor prepaid ongoing campaigns and services, resolve all unforeseen problems resulting from those activities

Manager, dtac Rewards

• Acquire retail outlet & restaurant merchants at 25,000 outlets
• Manage administrative work- EPR, USSD set up and dtac reward app information feed Drive loyalty campaign of appointed accounts including end to end execution from starting of negotiating with partner until program launch at POS
• Develop campaign communications by connecting with internal stakeholders BTL campaign, Online team, Brand com
• Oversee campaign fulfilment including tackle problems and develop action plans to mitigate reputation risk arisen from point of sale (POSM)
• Manage and co own communications of dtac reward e.g. dtac reward LINE, dtac reward FB, website to drive campaign management to ensure program effectiveness. Develop and maintain partnership to have privileges availble at POSM nationwide

Manager, Wifi Product

• Responsible to Broadband Product development. (Idea generation/screening, Market evaluation, Analyze the Competitive Situation, Prototype and Marketing, Marketing Testing, Commercialization,
• Prepare for Launch) Prepare list of requirements, Business case, Budget that related to Go-to-Market plan
• Participate and contribute in the integration of new Product and services in the Broadband according to the strategic priorities of dtac, in order to ensure continuous improvements and Services innovation.
• Provide centralized business intelligence analysis and able to identify a new business opportunities Responsible for Broadband package setup
• Responsible for Revenue analysis and revenue sharing with Broadband parties and manage for monthly finance report settlement and reconciliation with both dtac and partners
• In charged with Customer journey and User experience improvement.
• To collaborate with relevant team to finding workaround and long-term solution to solve customer complaints
• Monitor Broadband related platforms and perform process improvement
• To design Marketing communication in Broadband products
• To operate & collaborate with ‘MarCom’ team for Marketing plan, initiate and engage Online marketing and campaign activity
• Broadband Budget tracking and management
• Be accountable for other certain works as assigned from immediate superior level

Manager, Jaidee Service Unit

1. End-to-end development of new service initiatives for Jaidee family (Loyalty program / service especially for Prepaid customers); including:

- service initiation with clear objective and goals

- customer journey development with product team and technical group's consultation

- communication strategy development with cooperation with brand communication team

- service launch and performance monitoring

- budget allocation and management

2. Maintenance and improvement of existing Jaidee services

- Regular performance tracking and proposed solutions

- Customer journey enhancement & optimization

- Budget management

3. Find ways to improve prepaid customer satisfaction, prolong AOU, and reduce churn rate

Officer, Emquartier Service Hall

 Job Purpose:

To perform sales activities and provide basic customer services to achieve performance targets and deliver target customer experience

Principal Accountabilities :

• Provide information and suggestion about the products, promotions and services to the customers
• Perform change customer information, services and products to the customers
• Perform bill payment service to and refill to the customers 
• Perform registration for new number, port-in, change Prepaid to Postpaid
• Complaint handling
• Be accountable in gross additional subscriber and upselling target
• Can perform One Stop Service 
• Can perform retention 
• Manage queue in Service Hall to be in standard SLA that are
• Cashier waiting time <= 7 mins
• CS and One Stop Service waiting time = 15-12 mins
• Perform service for customer after working hour if there is customers in queue 
• Perform check money reconcile to report, find the gap until it equal and collect it to Cashier on daily basis

Qualification :

• Experience working in sales and/or customer service
• Positive personality & Good communication skills.
• Good/Excellent command of spoken and written English.
• Computer literate of the Microsoft Office programs.

Assistant Manager, Innovative Channel Platform

• Supervise the management of all aspects of the project(s) definition of requirements, solution design, development, implementation and documents.
• Develop the project milestones, technical status, cost, timeline

• and identify potential jeopardy of project schedule.

• Manage project(s) according to project plan and identify ways to resolve schedule issues within project(s).
• Routinely monitor and update performance and deviation to ensure planned attainment of goals and objectives.
• Provide requested input for the creation of the baseline project budget.
• Create a project specific quality plan which addresses both contractual requirements and any unique market driven requirements governing the quality of the services to be performed.
• Perform an initial risk analysis prior to the start of the project, define corresponding contingencies and mitigation plans, and implement continuous

• and regular risk assessments thereafter.

• Oversee the project  management including contractor management

• and vendor management.

Supervisor, Site Acquisition & Retail Design

• Develop all formats of shop design including interior, functional, mechanical and engineering
• Understand shop circulation, customer journey, company requirement, and Telenor design guideline
• Coordinate among related internal and external parties to deliver shop design and support construction works
• Control quality of drawing and on-site works together with Project Manager to deliver projects on time
• Manage sub-designer workload and schedule to support dtac assignments
• Create new design and initiative aligned with branding, campaign, and retail operation
• Market visit to understand customer behavior, staff operation practice, and update market  trend
• Bachelors degree Interior Design
• 3-5 years’ relevant interior design experience
• Software Auto cad Sketch up 3D and other Software Consistent in work
• Must be able to travel upcountry 2-3 day / Job
• Can work and instructive in the night

Manager, Project Management: B

Summary:

To manage complex and medium sized projects, which have an impact to more than one functional area and involve multiple technologies or platforms, to ensure that Business Support System and cross-divisional projects are efficiently delivered in common standardized manner, aligned with project objectives, requirement, and provide a complete technical solution for a business partners

Principal Accountabilities:

• Manage multiple projects for many clients, which involve the implementation of medium and broad conceptual knowledge in project management, in order to ensure successful delivery of projects in regards to the desired outcome and objectives
• Manage day to day operation of change management in relation to the project plans, as well as undertake appropriate action to address the issues which may occur during project period to ensure agreed deadlines are met adherent to scope of project, timeline and all the requirements that were agreed upon
• Assist in developing change management plans to ensure smooth transition with minimal disruption Maintain network with key vendors to ensure optimal benefits regarding dealing with vendors
• Provide consultancy and assistance regarding project management activities to a small group of project team / coordinators to support supervisors or more senior engineers in the project management process
• Perform dynamic resource allocation for assigned projects to enhance resource utilization, and maximize effectiveness of cross-divisional project delivery Responsible for operation readiness, on assigned projects, and also keep record of technical documentation to ensure that the new developed solution will perform efficiently and smoothly on operation environment
• Continuously transfer knowledge in regards to project management within and among the working teams to improve project management performance, resource and budget management capability Implement best practices and methodologies in project management teams, including monthly governance, metrics, quarterly portfolio reviews and annual budgeting, to achieve desirable project results
• Responsible for project sign-off in assigned projects to ensure completion of project within project scope, timeline, and other requirements that were agreed upon
• Be accountable for other certain works as assigned from immediate superior level

Qualifications:

• Have skill set related to project management.
• Strong leadership, analysis, negotiation, presentation, and communication skill
• Telecommunication business knowledge
• Ability to work with minimum supervision
• Ability to deal with people from all level ranging from senior management to officer
• Good command of written and spoken English
• Good attitude, problem-solving skill, and able to work under pressure.

Officer, Call Agent

AVP, Retail Merchandising

1. Determines call schedule by reviewing priorities with supervisor; discussing special instructions, product promotions, branded visibility, new products, and price changes.

2. Maintains customer relationships by visiting with store managers, sales managers, answering their questions; responding to special requests; describing product features.

3. Maintains store shelves, media in stores on-line media & media digitization, removing damaged or freshness-dated products; tidying store shelves; providing optimum display of products.

4. Maintains inventory by restocking shelves with product from inventory; observing inventory levels; prompting store management to reorder when levels appear low; arranging for return and credit for damaged products.

5. Maintains and utilization of shop space to be efficiency, space management to product partner

6. Helps field sales representatives with special promotions by setting-up displays at aisle ends; checking daily on special promotions; observing customer reaction to special promotions; forwarding observations to management; removing promotions at end of special promotion period.

7. Maintains quality results by following and enforcing standards.

8. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

9. Enhances merchandising and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

AVP, Contracts

1. Provide counsel on changes or on issuance of new legislations, rules, and regulations regarding general law applicable to the Company’s and its key subsidiaries’ business, including any changes thereof, and communicate and create understanding of the same to the relevant persons
2. Provide counsel to various functions of the Company and its key subsidiaries, including drafting and review of complex legal agreements and documents (e.g. power of attorneys) in order to ensure that (i) their businesses will be conducted in accordance with applicable laws and regulations, and (ii) contractual arrangements will be enforceable as intended and not be enforced against them in an adverse way
3. Provide guidanceon the process of identifying legal risks that are expected to be critically importance to the business of the Company and its subsidiaries and provide the legal risk assessment report, including action plans, to top management in order to ensure timely risk management
4. Provide advice for the process of identifying and monitoring non-critical legal risks from general business management in order to ensure that the risks are mitigated
5. Work with external legal counsel, and guide junior members through difficult assignments, to ensure effectiveness of general legal issue management and to create optimal company’s interest under budget and time constraint
6. Provide advice on intellectual property areas to ensure that they are in accordance with the business objectives of, and in the best interest of the Company’s and its subsidiaries’
7. Provide advice for the process of identifying, monitoring, reporting and reducing risks relating to corruption and facilitation payments to ensure that such risks are effectively managed and closed
8. Provide direction to junior members, decide on the methodologies, concepts and techniques to be used, identify risks and determine how to approach and complete tasks, in order to guide and support junior analyst and successfully achieve targets
9. Ensure that one own area of assignments and contributions are appropriate to meet organization needs while pursuing improved performance
10. Continuously update oneself with changes in legal trend, which affect tools, processes, systems, and frameworks relevant to the role, in order to maintain knowledge levels required to perform complicated tasks
11. Collaborate with other departments / teams to facilitate analysis and identify process improvement / cost reduction opportunities 
12. Advise or educate management and set objectives and direction, in regards to own area of expertise, in order to support management in decision making processes
13. Participate in business planning process and proactively identifies opportunities to advance the success of the business
14. Be accountable for other certain works as assigned from immediate superior level

Senior Manager, Performance and Project Management

Principal Accountabilities :

Performance Management

• Monitor and improve process of renewal site nationwide for the company in order to ensure that the company is able to timely continue the renewal contract for cell site on the area to serve on company business
• Lead to minimize rental cost, monitor high rental sites and coordinate with TG for relocation if needed
• Implement team/vender performance management/dashboard across Site Management Dept., including KPIs, scheduling, budgeting, resource planning, and approach development, across multiple cross-functional projects to ensure synchronization of projects, and effective resource utilization
• Lead the process of setting detailed plan regarding site administration for the company in order to develop periodic and systematic site administration work and ensure work effectiveness of the function

Project Management

• Drive key cross-functional projects/activities, and provide assistance, if required to ensure effectiveness of cross-functional project aligning with project objectives 
• Lead project of sharing site nationwide with other operators to ensure that the company is able to run on business together with stakeholders by follow the regulation. Also, coordinate with other operators to ensure that site rental is suit and efficient for business
• Lead projects to ensure required permission from related parties is in place in order to ensure compliance with related rules and regulations
• Improve process of reviewing expiration date, terms and conditions of the contract in order to ensure validity and compliance with agreed cell site contract

Qualifications :

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Proven leadership skills and business acumen - performance driven
• Excellent presentation skills with solid communication capabilities and practices, both oral and written
• Excellent project management skills
• Works well in team environment, with sound negotiation and problem solving skills.
• Strong interpersonal capabilities and ability to work cross-functionally with other leaders on sensitive and/or emotional issues
• Demonstrated experience in handling large data sets and relational databases.
• Technical expertise regarding data models, database design development, data mining and segmentation techniques
• Proactive, persistent and self-motivated

AVP, Service Delivery Management

Job Description:

* Establish and maintain the work instructions and guidelines designed to ensure consistently high service performance, monitor service delivery personnel, monitor SLAs of requests and incidents, and evaluate customer feedback to develop quality improvement processes.
* Owner of the Incident, Request, Change and Escalation processes for the Service provider ensuring high levels of performance in these processes, accurate reporting and working with Internal/External Service provider in establishing service improvement activities when required.
* As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review on relevant party
* Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed.
* Champion Service and Support in projects and developing a strong understanding of projects impacting your businesses and ensuring service impact is minimized and agreed.
* Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems and PIC for internal and external
* Drive internal and third party service review meetings covering performance, service improvements, quality and processes.

* Transformed and optimized internal, problem, request, change, service level management, availability management workflow.


Job Requirements:
* 7+ years of experience in IT Service Delivery.
* Bachelor's Degree or equivalent work experience.
* ITIL Qualified; certifications preferred.
* Expert knowledge of ITIL disciplines.
* Previous experience as a Team Lead or demonstrable experience in leading virtual teams.
* Excellent leadership and people management skills.
* Excellent written and verbal communication skills. 
* Willingness to support and mentor junior staff.
* Excellent customer facing/customer service skills.
* Experience of managing 3rd parties and 3rd party delivered services.

* Strong interpersonal, time management, decision-making and conflict management skills.

* Passion for driving business improvement, and leading change in a large, complex, global environment.

Senior Manager, Process Improvement Manager

• Key objectives of the position are to provide overall E2E Process Improvement:
• Promote a learning organization that embraces continuous improvement, to achieve its business objectives, and is comfortable to challenge organizational leaders as necessary to create an action-based culture of continuous improvement, and accountability.
• Manage a structured Project Management program, including coaching and mentoring of the CRM tools and concepts. Lead, and facilitate key continuous improvement efforts, in support of business priorities.
• Partner with Business Unit leadership team to define overall strategies necessary to improve customer, quality and productivity performance, and achieve its financial goals in support of the divisional Process Improvement Business System vision, as well as accelerate the cultural changes necessary to support the program.
• Align Business Unit Process Improvement Steering Committee activities with business strategy to target most impactful projects, and facilitates determination of the project methodology to be applied (Project Management, Kaizen, etc.) to ensure effective execution.
• Lead and facilitate continuous improvement efforts in support of corporate strategic goals; including providing lean training to departments and teams and leading kaizen events.
• Challenge organizational leaders, as necessary, to create an action-based culture of continuous improvement, and accountability, to improve their KPI’s, including growth, productivity, asset utilization, inventory, and customer allegiance.

Job Requirements:

• Bachelor’s degree in Industrial Engineering, Business or related field.
• A minimum of 5 - 7 years of direct related experience working with Lean, Business Process Improvement, Continuous Improvements, Kaizen, etc.
• Experience working in recognized Lean business system.
• Experience coaching alignment between strategic business plans, and lean improvement plans.
• Formal lean training and comprehensive knowledge of lean, and continuous improvement methodologies, and tools.
• Proven implementation track record delivering results, with the ability to influence at all levels of the organization through a collaborative approach.
• Ability to see bigger picture, and envision step-change scenarios.
• Strong interpersonal, time management, decision-making and conflict management skills.
• Passion for driving business improvement, and leading change in a large, complex, global environment.
• Proficient in use of Microsoft Office Suite and ability to master a variety of software applications

AVP, Legal

1.    Ensure strategic litigation planning. Act as an representatives on behalf of the directors and management in all court cases, defend litigation cases in relation to claims against board, management, in commercial, civil, labor, criminal and intellectual Properties Protection areas including handle cases involving litigations, prosecution for DTAC and its subsidiaries. 
2.    Planning about lawsuit matters on court cases and arbitration case including review statement of claim, defense and motions among civil case, criminal case, administrative case, labor case, intellectual Properties and others relevant about lawsuit.  
3.    Analyze and determine the best legal strategy to ensure a successful case outcome; prepare briefs and legal argument; rehear witness testimony before a court.
4.    Conduct about the fraud cases and compliance matters including being the team leader for internal audit, detection, investigation, compliance and litigation. 
5.    Giving the legal opinions, monitor cases statuses, legal issues and problems. 
6.    Interview, select and prepare witnesses, including experts, for court hearings or trial. Argue motions and participate in pre-trial or pre-hearing conference. 
7.    Provide legal counseling and information pertaining to protect business operation including provide legal and business advice to Marketing Group, Sale Group on all campaigns to ensure legal compliance, e.g. sale and marketing activities both to minimize risk and to maximize efficiency
8.    Draft, review and revise contracts for legality and adequacy, and negotiate with government agencies, private individuals and organization in non-litigation situations. 
9.    Solve any problems for all legal issues and review statements before release to the public or media and handle the variety and difficulty of legal issues also. 
10.    Legal risk management, legal risk prevention in the area of commercial, civil and criminal areas and others related matters. 
11.    Take care about the registration of IP protection in Thailand and also offshore to protect dtac’s brands and monitor the validity of such registration continually.
12.    Others legal matters as assigned by Head of General Disputes and Resolutions Department & General Counsel. 

Supervisor, Corporate Application Operation

Accountabilities :

• Perform the 2nd tier support for incident management to ensure that the incident is efficiently, effectively, and sustainable resolved
• Coordinate with and facilitate in the escalation of problems to resolve.
• Perform preventive maintenance activities for business application operation, including service health check to ensure that the programming and equipments are maintained at highest performance and maximum uptime
• Conduct service operational performance report to efficiently analyze and evaluate performance of service for further improvement
• Participate in operation support of both batch and on-line systems to ensure that all activities are performed effectively and efficiently
• Assist in product integration, manufacturing support, and verification test plans to meet requirements and specifications

Qualifications :-

• Bachelor's Degree or Master’s Degree in BIS, MIS, Business Computer, Computer Science, Accounting, Business Administration, IT or related fields.
• Minimum 2 years working experience in ERP/AX application with full- cycle implementation project.
• Highly responsible and self-motivated.

Supervisor, Middleware Development

Job Purpose:

To perform tasks for middleware infrastructure management activities, including design, implementation, and successfully deliver middleware solution which is a part of overall IT application implementation along to IT project / solution delivery

Principal Accountability

• Administering, design, implement, configuration and maintain middleware infrastructure platform
• Provide middleware management for application/software development life cycle such as application development, unit testing, integration testing, performance testing, user acceptance testing, problem investigation & resolve technical issue along project implementation
• Ensuring the readiness of the solution deliver to production environment smoothly with good quality
• Co-ordinate with cross teams to implement systems
• Manage IT vendor/outsourcer to deliver the solution as agreed scope, timeline with quality
• Develop relevant middleware design documents/technical specification including maintain related middleware inventory
• Involve in quality assurance of procedures to support and manage project to develop on plan and on quality including testing efforts, development and execution of test plans and test cases
• Provide consultancy for solution, system impact assessment and production problem solving
• Be able to manage multiple projects in parallel and prioritize tasks

Qualifications

• Bachelor's degree or higher in Computer Science or IT related filed
• At least 4 years working in middleware infrastructure administration such as Oracle WebLogic, Tuxedo & SALT, JBOSS, OSB, Micro service docker, open-source middleware products
• Good understanding of TCP/IP networks, HTTP, Unix operating system are desired
• Experience in middleware solution, enterprise application integration (EAI), service oriented architecture (SOA) architecture, enterprise service bus (ESB) technology
• Strong analytical and problem-solving skill
• Strong negotiation and vendor management skill
• Good English communication and interpersonal skill
• IT and telecommunication understanding is a plus

Senior Manager, Procurement and Network Contracts

- Reviewing and drafting various kinds of contracts and other legal documentation to support the Company’s and its affiliate’s  business operation and ensure that:

(i) their businesses will be conducted in accordance with applicable laws and regulations, and (ii) contractual arrangements will be enforceable as intended and not be enforced against them in an adverse way

- Identifying the issues/risks arising out of the assignment, preparing legal risk assessment report and providing appropriate advice to the business unit and the management in operating the business/making decision.

- Providing advice in various areas of law relating to the Company’s business operation.

- Coordinating with other business units/teams to effectively complete the assignment as well as serve the business needs and identify process improvement/cost reduction  opportunities where possible.

- Providing counsel on changes or on issuance of new legislations, rules, and regulations regarding general law applicable to the Company’s and its key subsidiaries’ business, including any changes thereof, and communicate and create understanding of the same to the relevant persons Leading/Supervising subordinates in the team to  improve competency and ensure optimal performance

- Providing advice for the process of identifying, monitoring, reporting and reducing risks relating to corruption and facilitation payments to ensure that such risks are effectively managed and closed.

- Ensuring that one own area of assignments and contributions are appropriate to meet organization needs while pursuing improved performance.

- Continuously updating oneself with changes in laws and regulation as well as legal trend, which affect tools, processes, systems, and frameworks relevant to the role, in order to maintain knowledge levels required to perform complicated tasks.

- Being accountable for other certain works as assigned from immediate superior level

Qualification :

• Bachelor’s and Master’s degree in laws
• At least 8 years of work experiences in drafting  and reviewing commercial contracts
• Telcom law knowledge/experience is preferable
• Experience from leading international law firms is  preferable
• Team player, ability to work under pressure and good inter-relationship skill
• Ability to identify and resolve problems quickly
• Fluent in Thai and English, both writing and speaking