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  • Help
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dtac
customers
Other
customers
dtac
New Phone
dtac
Used Phone
BEYOND
All-in-One Service Package

Apply online

dtac customers Other customers

dtac Package

Using genuine parts

No additional costs

Unlimited repairs*

Spare phone during repair

Device pick-up at your doorsteps

*Maximum credit based on device value

For a new phone purchased from dtac
less than 30 days

Yearly Package

Yearly package – complete protection for all mobile phone brands

Yearly package , plus additional battery care besides screen and body care.
For all mobile phone brands valued 20,001 baht up.

dtac Mobile Care

Screen, body, and battery care

2,665
 

baht/year (VAT excluded)

  • For any phone valued 20,001-40,000 baht

dtac Mobile Care

Screen, body, and battery care

3,745
 

baht/year (VAT excluded)

  • For any phone valued 40,001 baht or more

For dtac Reward customers
logo platinum blue member logo gold member
Yearly package – complete protection for all mobile phone brands

Yearly package up to 25% off , plus additional battery care besides screen and body care.
For all mobile phone brands valued 20,001 baht up.

25% off

dtac Mobile Care
logo platinum blue member logo gold member

Screen, body, and battery care

1,999
 

baht/year (VAT excluded)

  • For any phone valued 20,001-40,000 baht

25% off

dtac Mobile Care
logo platinum blue member logo gold member

Screen, body, and battery care

2,814
 

baht/year (VAT excluded)

  • For any phone valued 40,001 baht or more

Yearly package exclusively for iPhone 15 All Models, Samsung Galaxy Z Flip 5 & Z Fold 5

Up to 25% off, plus additional battery care and repair besides screen and body care

25% off

dtac Mobile Care

Screen, body, and battery care

1,999
 

baht/year (VAT excluded)

  • For iPhone 14 valued 20,001-40,000 baht

25% off

dtac Mobile Care

Screen, body, and battery care

2,814
 

baht/year (VAT excluded)

  • For iPhone 14 valued 40,001 baht or more

Yearly package for any phone

Free first month for yearly package

dtac Mobile Care

Screen + body care

840
From 840 baht/year
(VAT excluded)

Screen care

540
From 540 baht/year
(VAT excluded)
  • For any phone valued 0-10,000 baht

dtac Mobile Care

Screen + body care

1,560
From 1,560 baht/year
(VAT excluded)

Screen care

1,140
From 1,140 baht/year
(VAT excluded)
  • For any phone valued 10,001-20,000 baht

dtac Mobile Care

Screen + body care

2,220
From 2,220 baht/year
(VAT excluded)

Screen care

1,980
From 1,980 baht/year
(VAT excluded)
  • For any phone valued 20,001-40,000 baht

dtac Mobile Care

Screen + body care

3,120
From 3,120 baht/year
(VAT excluded)

Screen care

2,280
From 2,280 baht/year
(VAT excluded)
  • For any phone valued 40,001 baht or more

Monthly Package

Monthly package for any phone

Monthly package for any phone

dtac Mobile Care

Screen + body care

70
baht/month
(VAT excluded)

Screen care

45
baht/month
(VAT excluded)
  • For any phone valued 0-10,000 baht

dtac Mobile Care

Screen + body care

130
baht/month
(VAT excluded)

Screen care

95
baht/month
(VAT excluded)
  • For any phone valued 10,001-20,000 baht

dtac Mobile Care

Screen + body care

185
baht/month
(VAT excluded)

Screen care

165
baht/month
(VAT excluded)
  • For any phone valued 20,001-40,000 baht

dtac Mobile Care

Screen + body care

260
baht/month
(VAT excluded)

Screen care

190
baht/month
(VAT excluded)
  • For any phone valued 40,001 baht or more

Subscribe to
dtac
in 3 simple steps

Step 1

For dtac customers’ easier subscription process without entering IMEI, click “Okay” to grant access to device specification and phone number. For other customers, Just fill in basic info to receive customized package proposal depending on your phone model

Step 2

Choose your preferred package

Step 3

Enter OTP to confirm. Then, successful subscription message appears on screen once subscription is completed. For credit/ debit card payment, please fill in credit card details before payment.

Remark: For other customers, please leave 1-3 days for phone inspection process after taking phone photos. ( recommend to use mirror when taking photos)

Apply online

dtac customers Other customers

dtac Package

Using genuine parts

No additional costs

Unlimited repairs*

Spare phone during repair

Device pick-up at your doorsteps

*Maximum credit based on device value

For used phone purchased from any non-dtac channel less than 2 years from launch date

or from dtac after 30 days but less than 2 years from launch date

Yearly Package

Yearly package – complete protection for all mobile phone brands

Yearly package, plus additional battery care besides screen and body care.
For all mobile phone brands valued 20,001 baht up.

dtac Mobile Care

Screen, body, and battery care

2,665
 

baht/year (VAT excluded)

  • For any phone valued 20,001-40,000 baht

dtac Mobile Care

Screen, body, and battery care

3,745
 

baht/year (VAT excluded)

  • For any phone valued 40,001 baht or more

For dtac Reward customers
logo platinum blue member logo gold member
Yearly package – complete protection for all mobile phone brands

Yearly package up to 25% off , plus additional battery care besides screen and body care.
For all mobile phone brands valued 20,001 baht up.

25% off

dtac Mobile Care
logo platinum blue member logo gold member

Screen, body, and battery care

1,999
 

baht/year (VAT excluded)

  • For any phone valued 20,001-40,000 baht

25% off

dtac Mobile Care
logo platinum blue member logo gold member

Screen, body, and battery care

2,814
 

baht/year (VAT excluded)

  • For any phone valued 40,001 baht or more

Yearly package exclusively for iPhone 15 All Models, Samsung Galaxy Z Flip 5 & Z Fold 5

Up to 25% off, plus additional battery care and repair besides screen and body care

25% off

dtac Mobile Care

Screen, body, and battery care

1,999
 

baht/year (VAT excluded)

  • For iPhone 14 valued 20,001-40,000 baht

25% off

dtac Mobile Care

Screen, body, and battery care

2,814
 

baht/year (VAT excluded)

  • For iPhone 14 valued 40,001 baht or more

Yearly package for any phone

Up to 15% off on care and repair for screen and body

dtac Mobile Care

Screen + body care

840
From 840 baht/year
(VAT excluded)

Screen care

540
From 540 baht/year
(VAT excluded)
  • For any phone valued 0-10,000 baht

dtac Mobile Care

Screen + body care

1,560
From 1,560 baht/year
(VAT excluded)

Screen care

1,140
From 1,140 baht/year
(VAT excluded)
  • For any phone valued 10,001-20,000 baht

dtac Mobile Care

Screen + body care

2,220
From 2,220 baht/year
(VAT excluded)

Screen care

1,980
From 1,980 baht/year
(VAT excluded)
  • For any phone valued 20,001-40,000 baht

dtac Mobile Care

Screen + body care

3,120
From 3,120 baht/year
(VAT excluded)

Screen care

2,280
From 2,280 baht/year
(VAT excluded)
  • For any phone valued 40,001 baht or more

Quarterly Package

Quarterly package for any phone

Care options for either screen or screen and body

dtac Mobile Care

Screen + body care

240
baht/3 months
(VAT excluded)

Screen care

155
baht/3 months
(VAT excluded)
  • For any phone valued 0-10,000 baht

dtac Mobile Care

Screen + body care

450
baht/3 months
(VAT excluded)

Screen care

330
baht/3 months
(VAT excluded)
  • For any phone valued 10,001-20,000 baht

dtac Mobile Care

Screen + body care

640
baht/3 months
(VAT excluded)

Screen care

570
baht/3 months
(VAT excluded)
  • For any phone valued 20,001-40,000 baht

dtac Mobile Care

Screen + body care

900
baht/3 months
(VAT excluded)

Screen care

659
baht/3 months
(VAT excluded)
  • For any phone valued 40,001 baht or more

Subscribe to
dtac
in 3 simple steps

Step 1

For dtac customers’ easier subscription process without entering IMEI, click “Okay” to grant access to device specification and phone number. For other customers, Just fill in basic info to receive customized package proposal depending on your phone model

Step 2

Choose your preferred package

Step 3

Enter OTP to confirm. Then, successful subscription message appears on screen once subscription is completed. For credit/ debit card payment, please fill in credit card details before payment.

Remark: For other customers, please leave 1-3 days for phone inspection process after taking phone photos. ( recommend to use mirror when taking photos)

Apply online

dtac customers Other customers

dtac Package

Using genuine parts

No additional costs

Unlimited repairs*

Spare phone during repair

Device pick-up at your doorsteps

*Maximum credit based on device value

For used phone purchased from any non-dtac channel

Yearly Package

Latest!! Yearly package – complete protection for all mobile phone brands

Yearly package, plus additional battery care besides screen and body care.
For all mobile phone brands valued 20,001 baht up.

dtac Mobile Care

Screen, body, and battery care

2,665
 

baht/year (VAT excluded)

  • For any phone valued 20,001-40,000 baht

dtac Mobile Care

Screen, body, and battery care

3,745
 

baht/year (VAT excluded)

  • For any phone valued 40,001 baht or more

Yearly package exclusively for iPhone 15 All Models, Samsung Galaxy Z Flip 5 & Z Fold 5

Up to 25% off, plus additional battery care and repair besides screen and body care

25% off

dtac Mobile Care

Screen, body, and battery care

1,999
 

baht/year (VAT excluded)

  • For iPhone 14 valued 20,001-40,000 baht

25% off

dtac Mobile Care

Screen, body, and battery care

2,814
 

baht/year (VAT excluded)

  • For iPhone 14 valued 40,001 baht or more

Yearly package for any phone

Up to 15% off on care and repair for screen and body

dtac Mobile Care

Screen + body care

840
From 840 baht/year
(VAT excluded)

Screen care

540
From 540 baht/year
(VAT excluded)
  • For any phone valued 0-10,000 baht

dtac Mobile Care

Screen + body care

1,560
From 1,560 baht/year
(VAT excluded)

Screen care

1,140
From 1,140 baht/year
(VAT excluded)
  • For any phone valued 10,001-20,000 baht

dtac Mobile Care

Screen + body care

2,220
From 2,220 baht/year
(VAT excluded)

Screen care

1,980
From 1,980 baht/year
(VAT excluded)
  • For any phone valued 20,001-40,000 baht

dtac Mobile Care

Screen + body care

3,120
From 3,120 baht/year
(VAT excluded)

Screen care

2,280
From 2,280 baht/year
(VAT excluded)
  • For any phone valued 40,001 baht or more

Subscribe to
dtac
in 3 simple steps

Step 1

For dtac customers’ easier subscription process without entering IMEI, click “Okay” to grant access to device specification and phone number. For other customers, Just fill in basic info to receive customized package proposal depending on your phone model

Step 2

Choose your preferred package

Step 3

Enter OTP to confirm. Then, successful subscription message appears on screen once subscription is completed. For credit/ debit card payment, please fill in credit card details before payment.

Remark: For other customers, please leave 1-3 days for phone inspection process after taking phone photos. ( recommend to use mirror when taking photos)

Apply online

Apply now
What is SWAP+?

New! SWAP+
by dtac Mobile Care

Your solution to device replacement,
no repair worries needed

SWAP+ is a new service by dtac Mobile Care to ensure that your new mobile phone will be best taken care of. With this service, you will be able to receive a replacement device in case of any unexpected incidents, such as accidental water damage, damaged screen, etc. The service offers the device replacement for up to 2 times within a 12-month period.

Convenient | Comfortable | Cost-saving

  • Convenient…
    No repair worries needed
  • Comfortable…
    No stress about losing you phone
  • Cost-saving…
    No need to buy a new phone
Package and Service fee

New Phone Yearly Package (SWAP+)

For a new phone purchased from dtac less than 30 days. Both Prepaid and Postpaid dtac customer

Latest!! Yearly package – complete protection with phone Swap / Replacement service

dtac Mobile Care SWAP+

Swap/ Replace device up to 2 times/year*

869

baht/year (VAT excluded)

  • For any phone valued 0-10,000 baht

dtac Mobile Care SWAP+

Swap/ Replace device up to 2 times/year*

1,529

baht/year (VAT excluded)

  • For any phone valued 10,001-20,000 baht

dtac Mobile Care SWAP+

Swap/ Replace device up to 2 times/year*

2,079

baht/year (VAT excluded)

  • For any phone valued 20,001- 40,000 baht

dtac Mobile Care SWAP+

Swap/ Replace device up to 2 times/year*

2,849

baht/year (VAT excluded)

  • For any phone valued 40,001 baht or more

Conditions

*No cancellation or refund allowed within the first 12 months
*VAT excluded

Services

Service Coverage

  • Device replacement with
    registered device

    Fee: 15% of Recommended Retail Price
    as of the device purchase date
  • Device replacement with
    no registered device

    Fee: 35% of Recommended Retail Price
    as of the device purchase date

Devices eligible for this service include any
mobile phones, exclusive of Wi-Fi-only
devices, smartwatches, small connectivity devices or related accessories.

How to calculate the fee?

The fees consist of 2 parts:

  • dtac Mobile Care: SWAP+ package fee
    The fee is required as service subscription fee,
    which is based on the current recommended retail price.
  • Device replacement fee
    The fee when device is needs to be replaced.

How many times of services?

2 times / 12 months

The 3rd and 4th times must be 12 months after 1st and 2nd service time respectively

Other conditions :

  • A maximum of 4 devices can be subscribed to the service per 1 phone number (each device with different prices of package).
  • The lifespan of eligible devices must not exceed 3 years since its first launch
  • The service can be extended to 3 years consecutively, with automatic fee calculation and service renewal every year when reaching the end of the 12th month of that respective year. The cancellation can be done by pressing USSD *437*2#, check status and cancel.
  • *No cancellation or refund allowed within the first 12 months
How to subscribe?

How to subscribe?
dtac SWAP+

The service only requires the following...

  • ID card number
  • Name of the device owner
  • IMEI number

Subscribe to the service at dtac shop
or online channel

Apply now

or

dtac shop

service branches

Once the subscription is complete,
the customer will receive an SMS within 7 days
after subscription to confirm the validity of the service.

Service procedures

Service procedures

Procedures to access the service
Unexpected incidents occur such as cracked screen

  • Step 1
    Dial USSD *437*2# to receive link, then report the incident to claim your benefit
  • Step 2
    The service manager contacts the customer to collect the device
  • Step 3
    The service manager checks the device’s condition and offers the replacement device
  • Step 4
    The customer pays for the replacement fee
  • Step 5
    The service manager delivers the replacement device

Conditions of the service

  • The service offers the device replacement for up to 2 times/year. Learn more about the service at click
  • The IMEI number of the claimed device must be identical with that of the registered device.
  • The receipt and product package must be kept as evidence in order to claim the benefit.
  • The service fee is as agreed earlier – 15% for replacement with a registered device and 35% for replacement with no registered device.
  • The customer is required to sign the consent form accepting the terms and conditions of the service.
  • The customer is required to sign the form confirming that an important data backup must be complete before receiving the service.
  • Once the device is collected by the service manager, it will be considered the property of the service manager.
  • To receive the service, the customer must remain its status as dtac subscriber.
  • The replacement device will adhere to the definition of “a mobile phone of a similar model*”.
  • The replacement device is covered by a 180-day warranty, starting from the date that the customer receives the device.
  • Device with service and operator limitation condition (KNOX Guard) is not eligible for SWAP+ package. please check the eligible device model list at dtac shop
  • The company reserves the right to change these terms and conditions of service without prior notice
FAQ
How many days is the waiting period for a replacement device?

Approximately 1-10 days

How many devices can be subscribed to the service?

A maximum of 4 devices can be subscribed to the service per 1 phone number (each device with different prices of package).

In order to subscribe to the service, is there a restriction of the device’s lifespan?

The lifespan of eligible devices must not exceed 3 years since its first launch. Moreover, the customer must subscribe to the service within 30 days after purchasing the device.

How long can the service be extended?

The service can be extended for 3 years consecutively, with automatic fee calculation and service renewal every year when reaching the end of the 12th month of that respective year.

Is SWAP+ package the same as insurance?

No, it is not. SWAP+ is the service that ensures that the mobile phone of dtac subscribers is best taken care of with device replacement offer, whenever any unexpected incidents occur; for example, accidental water damage or damaged screen etc.

Is the customer able to cancel service subscription?

The service cannot be canceled in the first 12 months. However, from the 2nd year onwards, if the customer wishes to cancel the service, please notify the service provider before the payment due date by dialing *437*2#, clicking the link to access the status page, then proceeding the cancellation on that page.

Is the replacement device a new one?

The replacement device is an after-sale service device, which has passed the inspection standard by the manufacturer (refurbished device) and also offers a 6-month warranty from the manufacturer.

Full terms and conditions
Privacy policy

Apply online

Apply now
What is BEYOND?

New! BEYOND
by dtac Mobile Care

All-in-One Service Package

Beyond, the new service from dtac Mobile Care, comprehensively takes care of your phone. Whether it's cracked, broken, wet, damaged, or lost, we've got you covered. Enjoy exclusive coverage, including repairs with no extra fees and unlimited repair services. Plus, enjoy up to 2 device replacements or swaps per year.

  • Broken, We Fix
  • Lost, We Change
  • Better and Saver with dtac
Package and Service fee

Yearly Package (BEYOND)

Yearly Package Special for iPhone 16
With Repair, Replace, and Swap Service and Galaxy S25 Series

Special Offer! Yearly Package get maximum of Free 3 Month usage, Today – 28 Feburary 2025
Get discount up to 909 THB.
* Reserved for dtac customers who purchase devices exclusively from dtac

Free 3 months

dtac Mobile Care
BEYOND

Swap/ Replace device up to times/year*

259
 

baht/month

  • For any phone valued 40,001 baht or more

Get discount 569.-

dtac Mobile Care
BEYOND

Swap/ Replace device up to times/year*

1,549
From 2,028

baht/year (VAT excluded)

  • For any phone valued 20,000 - 30,000 baht

Get discount 639.-

dtac Mobile Care
BEYOND

Swap/ Replace device up to times/year*

1,629
From 2,268

baht/year (VAT excluded)

  • For any phone valued 30,001-40,000 baht

Get discount 909.-

dtac Mobile Care
BEYOND

Swap/ Replace device up to times/year*

2,199
From 3,108

baht/year (VAT excluded)

  • For any phone valued 40,001 baht or more

Conditions for 3 Free 3 Campaign :

  • When applying for dtac Mobile Care with 9 Free 3 Campaign for iPhone 14-15 series
  • 9 Free 3 is a Yearly package with average payment every month and free usage during the 8th-10th months
  • Conditions are as specified by the company

Yearly Package Special for iPhone 16
With Repair, Replace, and Swap Service and Galaxy S25 Series

Special Offer! Yearly Package get maximum of Free 3 Month usage, Today – 28 Feburary 2025
* Reserved for dtac customers who purchase devices exclusively from dtac

Free 3 months

dtac Mobile Care
BEYOND

Swap/ Replace device up to times/year*

1,521
From 2,028

baht/year (VAT excluded)

  • For any phone valued 20,000 - 30,000 baht

Free 3 months

dtac Mobile Care
BEYOND

Swap/ Replace device up to times/year*

1,701
From 2,268

baht/year (VAT excluded)

  • For any phone valued 30,001-40,000 baht

Free 3 months

dtac Mobile Care
BEYOND

Swap/ Replace device up to times/year*

2,331
From 3,108

baht/year (VAT excluded)

  • For any phone valued 40,001 baht or more

Conditions for 3 Free 3 Campaign :

  • The monthly subscription package charges the service fee starting from the activation date. For billing cycles 1-3, which are consecutive for 3 billing periods, you will receive the Dtac Mobile Care monthly service for free for the next 3 billing cycles (billing cycles 4-6).
  • Conditions are as specified by the company

Yearly Package Special for New iPad 2024
With Repair, Replace, and Swap Service

Special Offer! Yearly Package get up to 25% discount, Today - 30 September 2024
* Reserved for dtac customers who purchase devices exclusively from dtac

Condition for Yearly Package :

  • When applying for dtac Mobile Care Yearly Package for the New iPad 2024 series
  • Conditions are as specified by the company

Yearly package
With Repair, Replace, and Swap Service

Free 1 month

dtac Mobile Care
BEYOND

Swap/ Replace device up to 2 times/year*

529
From 588

baht/year (VAT excluded)

  • For any phone valued 0-4,000 baht

Free 1 month

dtac Mobile Care
BEYOND

Swap/ Replace device up to 2 times/year*

869
From 948

baht/year (VAT excluded)

  • For any phone valued 4,001-8,000 baht

Free 1 month

dtac Mobile Care
BEYOND

Swap/ Replace device up to 2 times/year*

1,529
From 1,668

baht/year (VAT excluded)

  • For any phone valued 8,001-20,000 baht

Free 1 month

dtac Mobile Care
BEYOND

Swap/ Replace device up to 2 times/year*

1,859
From 2,028

baht/year (VAT excluded)

  • For any phone valued 20,001-30,000 baht

Free 1 month

dtac Mobile Care
BEYOND

Swap/ Replace device up to 2 times/year*

2,079
From 2,268

baht/year (VAT excluded)

  • For any phone valued 30,001-40,000 baht

Free 1 month

dtac Mobile Care
BEYOND

Swap/ Replace device up to 2 times/year*

2,849
From 3,108

baht/year (VAT excluded)

  • For any phone valued 40,001 baht or more

Monthly Package
With Repair, Replace, and Swap Service

Free 1 month

dtac Mobile Care BEYOND

Swap/ Replace device up to 2 times/year*

49
 

baht/month (VAT excluded)

  • For any phone valued 0-4,000 baht

Free 1 month

dtac Mobile Care BEYOND

Swap/ Replace device up to 2 times/year*

79
 

baht/month (VAT excluded)

  • For any phone valued 4,001-8,000 baht

Free 1 month

dtac Mobile Care BEYOND

Swap/ Replace device up to 2 times/year*

139
 

baht/month (VAT excluded)

  • For any phone valued 8,001-20,000 baht

Free 1 month

dtac Mobile Care BEYOND

Swap/ Replace device up to 2 times/year*

259
 

baht/month (VAT excluded)

  • For any phone valued 40,001 baht or more

Conditions

*No cancellation or refund allowed within the first 12 months
*VAT excluded

Services

Service Coverage

  • บริการซ่อมเครื่อง
    บริการซ่อมเครื่อง
    ไม่จำกัดจำนวนครั้งสูงสุดไม่เกินราคาเครื่องก่อนหักส่วนลด
  • Device replacement with
    registered device

    Fee: 15% of Recommended Retail Price
    as of the device purchase date
  • Device replacement with
    no registered device

    Fee: 35% of Recommended Retail Price
    as of the device purchase date

Devices eligible for this service include any
mobile phones, exclusive of Wi-Fi-only
devices, smartwatches, small connectivity devices or related accessories.

How to calculate the fee?

The fees consist of 2 parts:

  • dtac Mobile Care: BEYOND package fee
    The fee is required as service subscription fee,
    which is based on the current recommended retail price.
  • Device replacement fee
    The fee when device is needs to be replaced.

How many times of services?

  • ในกรณี รับบริการซ่อมเครื่อง
    ไม่มีค่าใช้จ่ายเพิ่มเติม
    (ซ่อมได้ไม่จำกัดจำนวนครั้ง ภายใต้วงเงินสูงสุดไม่เกินมูลค่าเครื่อง)
  • ในกรณี รับบริการ SWAP / Replace
    • รับบริการได้สูงสุด 2 ครั้ง / 12 เดือน
    • ครั้งที่ 3 และ 4 ขอรับบริการได้หลังจาก
      การส่งมอบเครื่องทดแทนของครั้ง 1 และ 2
      นาน 12 เดือนตามลำดับ

Other conditions :

  • A maximum of 4 devices can be subscribed to the service per 1 phone number (each device with different prices of package).
  • The lifespan of eligible devices must not exceed 2 years since its first launch
  • The service can be extended to 4 years consecutively, with automatic fee calculation and service renewal every year when reaching the end of the 12th month of that respective year. The cancellation can be done by pressing USSD *437*2#, check status and cancel.
  • *No cancellation or refund allowed within the first 12 months
How to subscribe?

How to subscribe?
dtac SWAP+

The service only requires the following...

  • ID card number
  • Name of the device owner
  • IMEI number

Subscribe to the service at dtac shop
or online channel

Apply now

or

dtac shop

service branches

Once the subscription is complete,
the customer will receive an SMS within 7 days
after subscription to confirm the validity of the service.

Service procedures

Service procedures

Procedures to access the service
Unexpected incidents occur such as cracked screen

  • Step 1
    Dial USSD *437*2# to receive link, then report the incident to claim your benefit
  • Step 2
    The service manager contacts the customer to collect the device
  • Step 3
    The service manager checks the device’s condition and offers the replacement device
  • Step 4
    The customer pays for the replacement fee
  • Step 5
    The service manager delivers the replacement device

Conditions of the service

  • ผู้ใช้บริการ สามารถรับบริการซ่อม ไม่จำกัดจำนวนครั้งสูงสุดไม่เกินราคาเครื่องก่อนหักส่วนลด
  • ผู้ใช้บริการ สามารถรับบริการ SWAP / Replace ได้สูงสุด 2 ครั้ง / ปี
  • Imei ที่ขอรับบริการต้องเป็น imei เดียวกับเครื่องลงทะเบียน
  • กรุณาเก็บใบเสร็จรับเงิน และ กล่องสินค้าไว้เป็นหลักฐาน ในการรับบริการ
  • ในกรณี รับบริการซ่อมเครื่องไม่มีค่าใช้จ่ายเพิ่มเติม (ซ่อมได้ไม่จำกัดจำนวนครั้ง ภายใต้วงเงินสูงสุดไม่เกินมูลค่าเครื่อง)
  • ในกรณี รับบริการ SWAP / Replace การชำระค่าบริการตามที่ตกลงไว้ในตอนแรก คือ 15% กรณีมีเครื่องแลกเปลี่ยน และ 35% กรณีไม่มีเครื่องแลกเปลี่ยน
  • ผู้ใช้บริการ ลงลายมือชื่อเซ็นแบบฟอร์มการยินดียอมรับเงื่อนไขบริการ
  • ผู้ใช้บริการ ลงลายมือชื่อ เซ็นแบบฟอร์ม การยืนยันว่าจะทำการสำรองข้อมูลสำคัญก่อนรับบริการ
  • เมื่อส่งมอบอุปกรณ์แล้ว ให้ถือว่าอุปกรณ์นั้น ๆ เป็นกรรมสิทธิ์ของ ผู้จัดทำบริการ
  • ขณะเข้ารับบริการ ผู้ใช้บริการต้องยังคงสถานะเป็นลูกค้า dtac อยู่
  • ลักษณะเครื่องที่เปลี่ยนหรือทดแทนจะอยู่ภายใต้นิยามของ “เครื่องโทรศัพท์เคลื่อนที่ใกล้เคียงรุ่นเดิม*”
  • เครื่องที่ได้รับเปลี่ยน หรือทดแทน จะอยู่ภายใต้การรับประกัน 180 วัน หลังวันรับเครื่อง
  • เครื่องที่ติดสัญญาการซื้อเครื่อง (KNOX Guard) ไม่สามารถสมัครแพ็กเกจนี้ได้ โปรดตรวจสอบรุ่นที่ศูนย์บริการดีแทค
  • บริษัทขอสงวนสิทธ์ในการเปลี่ยนแปลงเงื่อนไข โดยไม่ต้องแจ้งให้ทราบล่วงหน้า
FAQ
How many days is the waiting period for a replacement device?

Approximately 1-10 days

How many devices can be subscribed to the service?

A maximum of 4 devices can be subscribed to the service per 1 phone number (each device with different prices of package).

In order to subscribe to the service, is there a restriction of the device’s lifespan?

The lifespan of eligible devices must not exceed 3 years since its first launch. Moreover, the customer must subscribe to the service within 30 days after purchasing the device.

How long can the service be extended?

The service can be extended for 3 years consecutively, with automatic fee calculation and service renewal every year when reaching the end of the 12th month of that respective year.

Is BEYOND package the same as insurance?

No, it is not. BEYOND is the service that ensures that the mobile phone of dtac subscribers is best taken care of with device replacement offer, whenever any unexpected incidents occur; for example, accidental water damage or damaged screen etc.

Is the customer able to cancel service subscription?

The service cannot be canceled in the first 12 months. However, from the 2nd year onwards, if the customer wishes to cancel the service, please notify the service provider before the payment due date by dialing *437*2#, clicking the link to access the status page, then proceeding the cancellation on that page.

Is the replacement device a new one?

The replacement device is an after-sale service device, which has passed the inspection standard by the manufacturer (refurbished device) and also offers a 6-month warranty from the manufacturer.

Full terms and conditions
Privacy policy
dtac
New Phone
dtac
Used Phone
Non – dtac
Phone
BEYOND
บริการครบ
จบในแพ็กเดียว

Apply online

dtac customers Other customers

dtac Package

Using genuine parts

No additional costs

Unlimited repairs*

Spare phone during repair

Device pick-up at your doorsteps

*Maximum credit based on device value

For a new phone purchased from dtac less than 30 days

Yearly Package

Yearly package – complete protection for all mobile phone brands

Yearly package, plus additional battery care besides screen and body care.
For all mobile phone brands valued 20,001 baht up.

dtac Mobile Care

Screen, body, and battery care

2,665
 

baht/year (VAT excluded)

  • For any phone valued 20,001-40,000 baht

dtac Mobile Care

Screen, body, and battery care

3,745
 

baht/year (VAT excluded)

  • For any phone valued 40,001 baht or more

For dtac Reward customers
logo platinum blue member logo gold member
Yearly package – complete protection for all mobile phone brands

Yearly package up to 25% off , plus additional battery care besides screen and body care.
For all mobile phone brands valued 20,001 baht up.

25% off

dtac Mobile Care
logo platinum blue member logo gold member

Screen, body, and battery care

1,999
 

baht/year (VAT excluded)

  • For any phone valued 20,001-40,000 baht

25% off

dtac Mobile Care
logo platinum blue member logo gold member

Screen, body, and battery care

2,814
 

baht/year (VAT excluded)

  • For any phone valued 40,001 baht or more

Yearly package exclusively for iPhone 15 All Models, Samsung Galaxy Z Flip 5 & Z Fold 5

Up to 25% off, plus additional battery care and repair besides screen and body care

25% off

dtac Mobile Care

Screen, body, and battery care

1,999
 

baht/year (VAT excluded)

  • For iPhone 14 valued 20,001-40,000 baht

25% off

dtac Mobile Care

Screen, body, and battery care

2,814
 

baht/year (VAT excluded)

  • For iPhone 14 valued 40,001 baht or more

Yearly package for any phone

Up to 15% off on care and repair for screen and body

dtac Mobile Care

Screen + body care

840
From 840 baht/year
(VAT excluded)

Screen care

540
From 540 baht/year
(VAT excluded)
  • For any phone valued 0-10,000 baht

dtac Mobile Care

Screen + body care

1,560
From 1,560 baht/year
(VAT excluded)

Screen care

1,140
From 1,140 baht/year
(VAT excluded)
  • For any phone valued 10,001-20,000 baht

dtac Mobile Care

Screen + body care

2,220
From 2,220 baht/year
(VAT excluded)

Screen care

1,980
From 1,980 baht/year
(VAT excluded)
  • For any phone valued 20,001-40,000 baht

dtac Mobile Care

Screen + body care

3,120
From 3,120 baht/year
(VAT excluded)

Screen care

2,280
From 2,280 baht/year
(VAT excluded)
  • For any phone valued 40,001 baht or more

Monthly Package

Monthly package for any phone

Monthly package for any phone

dtac Mobile Care

Screen + body care

70
baht/month
(VAT excluded)

Screen care

45
baht/month
(VAT excluded)
  • For any phone valued 0-10,000 baht

dtac Mobile Care

Screen + body care

130
baht/month
(VAT excluded)

Screen care

95
baht/month
(VAT excluded)
  • For any phone valued 10,001-20,000 baht

dtac Mobile Care

Screen + body care

185
baht/month
(VAT excluded)

Screen care

165
baht/month
(VAT excluded)
  • For any phone valued 20,001-40,000 baht

dtac Mobile Care

Screen + body care

260
baht/month
(VAT excluded)

Screen care

190
baht/month
(VAT excluded)
  • For any phone valued 40,001 baht or more

Subscribe to
dtac
in 3 simple steps

Step 1

For dtac customers’ easier subscription process without entering IMEI, click “Okay” to grant access to device specification and phone number. For other customers, Just fill in basic info to receive customized package proposal depending on your phone model

Step 2

Choose your preferred package

Step 3

Enter OTP to confirm. Then, successful subscription message appears on screen once subscription is completed. For credit/ debit card payment, please fill in credit card details before payment.

Remark: For other customers, please leave 1-3 days for phone inspection process after taking phone photos. ( recommend to use mirror when taking photos)

Apply online

dtac customers Other customers

dtac Package

Using genuine parts

No additional costs

Unlimited repairs*

Spare phone during repair

Device pick-up at your doorsteps

*Maximum credit based on device value

For used phone purchased from any non-dtac channel less than 2 years from launch date

or from dtac after 30 days but less than 2 years from launch date

Yearly Package

Yearly package – complete protection for all mobile phone brands

Yearly package, plus additional battery care besides screen and body care.
For all mobile phone brands valued 20,001 baht up.

dtac Mobile Care

Screen, body, and battery care

2,665
 

baht/year (VAT excluded)

  • For any phone valued 20,001-40,000 baht

dtac Mobile Care

Screen, body, and battery care

3,745
 

baht/year (VAT excluded)

  • For any phone valued 40,001 baht or more

For dtac Reward customers
logo platinum blue member logo gold member
Yearly package – complete protection for all mobile phone brands

Yearly package up to 25% off , plus additional battery care besides screen and body care.
For all mobile phone brands valued 20,001 baht up.

25% off

dtac Mobile Care
logo platinum blue member logo gold member

Screen, body, and battery care

1,999
 

baht/year (VAT excluded)

  • For any phone valued 20,001-40,000 baht

25% off

dtac Mobile Care
logo platinum blue member logo gold member

Screen, body, and battery care

2,814
 

baht/year (VAT excluded)

  • For any phone valued 40,001 baht or more

Yearly package exclusively for iPhone 15 All Models, Samsung Galaxy Z Flip 5 & Z Fold 5

Up to 25% off, plus additional battery care and repair besides screen and body care

25% off

dtac Mobile Care

Screen, body, and battery care

1,999
 

baht/year (VAT excluded)

  • For iPhone 14 valued 20,001-40,000 baht

25% off

dtac Mobile Care

Screen, body, and battery care

2,814
 

baht/year (VAT excluded)

  • For iPhone 14 valued 40,001 baht or more

Yearly package for any phone

Up to 15% off on care and repair for screen and body

dtac Mobile Care

Screen + body care

840
From 840 baht/year
(VAT excluded)

Screen care

540
From 540 baht/year
(VAT excluded)
  • For any phone valued 0-10,000 baht

dtac Mobile Care

Screen + body care

1,560
From 1,560 baht/year
(VAT excluded)

Screen care

1,140
From 1,140 baht/year
(VAT excluded)
  • For any phone valued 10,001-20,000 baht

dtac Mobile Care

Screen + body care

2,220
From 2,220 baht/year
(VAT excluded)

Screen care

1,980
From 1,980 baht/year
(VAT excluded)
  • For any phone valued 20,001-40,000 baht

dtac Mobile Care

Screen + body care

3,120
From 3,120 baht/year
(VAT excluded)

Screen care

2,280
From 2,280 baht/year
(VAT excluded)
  • For any phone valued 40,001 baht or more

Quarterly Package

Quarterly package for any phone

Care options for either screen or screen and body

dtac Mobile Care

Screen + body care

240
baht/3 months
(VAT excluded)

Screen care

155
baht/3 months
(VAT excluded)
  • For any phone valued 0-10,000 baht

dtac Mobile Care

Screen + body care

450
baht/3 months
(VAT excluded)

Screen care

330
baht/3 months
(VAT excluded)
  • For any phone valued 10,001-20,000 baht

dtac Mobile Care

Screen + body care

640
baht/3 months
(VAT excluded)

Screen care

570
baht/3 months
(VAT excluded)
  • For any phone valued 20,001-40,000 baht

dtac Mobile Care

Screen + body care

900
baht/3 months
(VAT excluded)

Screen care

659
baht/3 months
(VAT excluded)
  • For any phone valued 40,001 baht or more

Subscribe to
dtac
in 3 simple steps

Step 1

For dtac customers’ easier subscription process without entering IMEI, click “Okay” to grant access to device specification and phone number. For other customers, Just fill in basic info to receive customized package proposal depending on your phone model

Step 2

Choose your preferred package

Step 3

Enter OTP to confirm. Then, successful subscription message appears on screen once subscription is completed. For credit/ debit card payment, please fill in credit card details before payment.

Remark: For other customers, please leave 1-3 days for phone inspection process after taking phone photos. ( recommend to use mirror when taking photos)

Apply online

dtac customers Other customers

dtac Package

Using genuine parts

No additional costs

Unlimited repairs*

Spare phone during repair

Device pick-up at your doorsteps

*Maximum credit based on device value

For used phone purchased from any non-dtac channel

Yearly Package

Yearly package – complete protection for all mobile phone brands

Yearly package, plus additional battery care besides screen and body care.
For all mobile phone brands valued 20,001 baht up.

dtac Mobile Care

Screen, body, and battery care

2,665
 

baht/year (VAT excluded)

  • For any phone valued 20,001-40,000 baht

dtac Mobile Care

Screen, body, and battery care

3,745
 

baht/year (VAT excluded)

  • For any phone valued 40,001 baht or more

Yearly package exclusively for iPhone 15 All Models, Samsung Galaxy Z Flip 5 & Z Fold 5

Up to 25% off, plus additional battery care and repair besides screen and body care

25% off

dtac Mobile Care

Screen, body, and battery care

1,999
 

baht/year (VAT excluded)

  • For iPhone 14 valued 20,001-40,000 baht

25% off

dtac Mobile Care

Screen, body, and battery care

2,814
 

baht/year (VAT excluded)

  • For iPhone 14 valued 40,001 baht or more

Yearly package for any phone

Up to 15% off on care and repair for screen and body

dtac Mobile Care

Screen + body care

840
From 840 baht/year
(VAT excluded)

Screen care

540
From 540 baht/year
(VAT excluded)
  • For any phone valued 0-10,000 baht

dtac Mobile Care

Screen + body care

1,560
From 1,560 baht/year
(VAT excluded)

Screen care

1,140
From 1,140 baht/year
(VAT excluded)
  • For any phone valued 10,001-20,000 baht

dtac Mobile Care

Screen + body care

2,220
From 2,220 baht/year
(VAT excluded)

Screen care

1,980
From 1,980 baht/year
(VAT excluded)
  • For any phone valued 20,001-40,000 baht

dtac Mobile Care

Screen + body care

3,120
From 3,120 baht/year
(VAT excluded)

Screen care

2,280
From 2,280 baht/year
(VAT excluded)
  • For any phone valued 40,001 baht or more

Subscribe to
dtac
in 3 simple steps

Step 1

For dtac customers’ easier subscription process without entering IMEI, click “Okay” to grant access to device specification and phone number. For other customers, Just fill in basic info to receive customized package proposal depending on your phone model

Step 2

Choose your preferred package

Step 3

Enter OTP to confirm. Then, successful subscription message appears on screen once subscription is completed. For credit/ debit card payment, please fill in credit card details before payment.

Remark: For other customers, please leave 1-3 days for phone inspection process after taking phone photos. ( recommend to use mirror when taking photos)

Apply online

Apply now
What is BEYOND?

New! BEYOND
by dtac Mobile Care

All-in-One Service Package

Beyond, the new service from dtac Mobile Care, comprehensively takes care of your phone. Whether it's cracked, broken, wet, damaged, or lost, we've got you covered. Enjoy exclusive coverage, including repairs with no extra fees and unlimited repair services. Plus, enjoy up to 2 device replacements or swaps per year.

  • Broken, We Fix
  • Lost, We Change
  • Better and Saver with dtac
Package and Service fee

Yearly Package (BEYOND)

Yearly Package Special for iPhone 16
With Repair, Replace, and Swap Service and Galaxy S25 Series

Special Offer! Yearly Package get maximum of Free 3 Month usage, Today – 28 Feburary 2025
Get discount up to 909 THB.
* Reserved for dtac customers who purchase devices exclusively from dtac

Free 3 months

dtac Mobile Care
BEYOND

Swap/ Replace device up to times/year*

259
 

baht/month

  • For any phone valued 40,001 baht or more

Get discount 569.-

dtac Mobile Care
BEYOND

Swap/ Replace device up to times/year*

1,549
From 2,028

baht/year (VAT excluded)

  • For any phone valued 20,000 - 30,000 baht

Get discount 639.-

dtac Mobile Care
BEYOND

Swap/ Replace device up to times/year*

1,629
From 2,268

baht/year (VAT excluded)

  • For any phone valued 30,001-40,000 baht

Get discount 909.-

dtac Mobile Care
BEYOND

Swap/ Replace device up to times/year*

2,199
From 3,108

baht/year (VAT excluded)

  • For any phone valued 40,001 baht or more

Conditions for 3 Free 3 Campaign :

  • When applying for dtac Mobile Care with 9 Free 3 Campaign for iPhone 14-15 series
  • 9 Free 3 is a Yearly package with average payment every month and free usage during the 8th-10th months
  • Conditions are as specified by the company

Yearly Package Special for iPhone 16
With Repair, Replace, and Swap Service and Galaxy S25 Series

Special Offer! Yearly Package get maximum of Free 3 Month usage, Today – 28 Feburary 2025
* Reserved for dtac customers who purchase devices exclusively from dtac

Free 3 months

dtac Mobile Care
BEYOND

Swap/ Replace device up to times/year*

1,521
From 2,028

baht/year (VAT excluded)

  • For any phone valued 20,000 - 30,000 baht

Free 3 months

dtac Mobile Care
BEYOND

Swap/ Replace device up to times/year*

1,701
From 2,268

baht/year (VAT excluded)

  • For any phone valued 30,001-40,000 baht

Free 3 months

dtac Mobile Care
BEYOND

Swap/ Replace device up to times/year*

2,331
From 3,108

baht/year (VAT excluded)

  • For any phone valued 40,001 baht or more

Conditions for 3 Free 3 Campaign :

  • The monthly subscription package charges the service fee starting from the activation date. For billing cycles 1-3, which are consecutive for 3 billing periods, you will receive the Dtac Mobile Care monthly service for free for the next 3 billing cycles (billing cycles 4-6).
  • Conditions are as specified by the company

Yearly Package Special for New iPad 2024
With Repair, Replace, and Swap Service

Special Offer! Yearly Package get up to 25% discount, Today - 30 September 2024
* Reserved for dtac customers who purchase devices exclusively from dtac

Condition for Yearly Package :

  • When applying for dtac Mobile Care Yearly Package for the New iPad 2024 series
  • Conditions are as specified by the company

Yearly package
With Repair, Replace, and Swap Service

Free 1 month

dtac Mobile Care
BEYOND

Swap/ Replace device up to 2 times/year*

529
From 588

baht/year (VAT excluded)

  • For any phone valued 0-4,000 baht

Free 1 month

dtac Mobile Care
BEYOND

Swap/ Replace device up to 2 times/year*

869
From 948

baht/year (VAT excluded)

  • For any phone valued 4,001-8,000 baht

Free 1 month

dtac Mobile Care
BEYOND

Swap/ Replace device up to 2 times/year*

1,529
From 1,668

baht/year (VAT excluded)

  • For any phone valued 8,001-20,000 baht

Free 1 month

dtac Mobile Care
BEYOND

Swap/ Replace device up to 2 times/year*

1,859
From 2,028

baht/year (VAT excluded)

  • For any phone valued 20,001-30,000 baht

Free 1 month

dtac Mobile Care
BEYOND

Swap/ Replace device up to 2 times/year*

2,079
From 2,268

baht/year (VAT excluded)

  • For any phone valued 30,001-40,000 baht

Free 1 month

dtac Mobile Care
BEYOND

Swap/ Replace device up to 2 times/year*

2,849
From 3,108

baht/year (VAT excluded)

  • For any phone valued 40,001 baht or more

Monthly Package
With Repair, Replace, and Swap Service

Free 1 month

dtac Mobile Care BEYOND

Swap/ Replace device up to 2 times/year*

49
 

baht/month (VAT excluded)

  • For any phone valued 0-4,000 baht

Free 1 month

dtac Mobile Care BEYOND

Swap/ Replace device up to 2 times/year*

79
 

baht/month (VAT excluded)

  • For any phone valued 4,001-8,000 baht

Free 1 month

dtac Mobile Care BEYOND

Swap/ Replace device up to 2 times/year*

139
 

baht/month (VAT excluded)

  • For any phone valued 8,001-20,000 baht

Free 1 month

dtac Mobile Care BEYOND

Swap/ Replace device up to 2 times/year*

259
 

baht/month (VAT excluded)

  • For any phone valued 40,001 baht or more

Conditions

*No cancellation or refund allowed within the first 12 months
*VAT excluded

Services

Service Coverage

  • บริการซ่อมเครื่อง
    บริการซ่อมเครื่อง
    ไม่จำกัดจำนวนครั้งสูงสุดไม่เกินราคาเครื่องก่อนหักส่วนลด
  • Device replacement with
    registered device

    Fee: 15% of Recommended Retail Price
    as of the device purchase date
  • Device replacement with
    no registered device

    Fee: 35% of Recommended Retail Price
    as of the device purchase date

Devices eligible for this service include any
mobile phones, exclusive of Wi-Fi-only
devices, smartwatches, small connectivity devices or related accessories.

How to calculate the fee?

The fees consist of 2 parts:

  • dtac Mobile Care: BEYOND package fee
    The fee is required as service subscription fee,
    which is based on the current recommended retail price.
  • Device replacement fee
    The fee when device is needs to be replaced.

How many times of services?

  • ในกรณี รับบริการซ่อมเครื่อง
    ไม่มีค่าใช้จ่ายเพิ่มเติม
    (ซ่อมได้ไม่จำกัดจำนวนครั้ง ภายใต้วงเงินสูงสุดไม่เกินมูลค่าเครื่อง)
  • ในกรณี รับบริการ SWAP / Replace
    • รับบริการได้สูงสุด 2 ครั้ง / 12 เดือน
    • ครั้งที่ 3 และ 4 ขอรับบริการได้หลังจาก
      การส่งมอบเครื่องทดแทนของครั้ง 1 และ 2
      นาน 12 เดือนตามลำดับ

Other conditions :

  • A maximum of 4 devices can be subscribed to the service per 1 phone number (each device with different prices of package).
  • The lifespan of eligible devices must not exceed 2 years since its first launch
  • The service can be extended to 4 years consecutively, with automatic fee calculation and service renewal every year when reaching the end of the 12th month of that respective year. The cancellation can be done by pressing USSD *437*2#, check status and cancel.
  • *No cancellation or refund allowed within the first 12 months
How to subscribe?

How to subscribe?
dtac SWAP+

The service only requires the following...

  • ID card number
  • Name of the device owner
  • IMEI number

Subscribe to the service at dtac shop
or online channel

Apply now

or

dtac shop

service branches

Once the subscription is complete,
the customer will receive an SMS within 7 days
after subscription to confirm the validity of the service.

Service procedures

Service procedures

Procedures to access the service
Unexpected incidents occur such as cracked screen

  • Step 1
    Dial USSD *437*2# to receive link, then report the incident to claim your benefit
  • Step 2
    The service manager contacts the customer to collect the device
  • Step 3
    The service manager checks the device’s condition and offers the replacement device
  • Step 4
    The customer pays for the replacement fee
  • Step 5
    The service manager delivers the replacement device

Conditions of the service

  • ผู้ใช้บริการ สามารถรับบริการซ่อม ไม่จำกัดจำนวนครั้งสูงสุดไม่เกินราคาเครื่องก่อนหักส่วนลด
  • ผู้ใช้บริการ สามารถรับบริการ SWAP / Replace ได้สูงสุด 2 ครั้ง / ปี
  • Imei ที่ขอรับบริการต้องเป็น imei เดียวกับเครื่องลงทะเบียน
  • กรุณาเก็บใบเสร็จรับเงิน และ กล่องสินค้าไว้เป็นหลักฐาน ในการรับบริการ
  • ในกรณี รับบริการซ่อมเครื่องไม่มีค่าใช้จ่ายเพิ่มเติม (ซ่อมได้ไม่จำกัดจำนวนครั้ง ภายใต้วงเงินสูงสุดไม่เกินมูลค่าเครื่อง)
  • ในกรณี รับบริการ SWAP / Replace การชำระค่าบริการตามที่ตกลงไว้ในตอนแรก คือ 15% กรณีมีเครื่องแลกเปลี่ยน และ 35% กรณีไม่มีเครื่องแลกเปลี่ยน
  • ผู้ใช้บริการ ลงลายมือชื่อเซ็นแบบฟอร์มการยินดียอมรับเงื่อนไขบริการ
  • ผู้ใช้บริการ ลงลายมือชื่อ เซ็นแบบฟอร์ม การยืนยันว่าจะทำการสำรองข้อมูลสำคัญก่อนรับบริการ
  • เมื่อส่งมอบอุปกรณ์แล้ว ให้ถือว่าอุปกรณ์นั้น ๆ เป็นกรรมสิทธิ์ของ ผู้จัดทำบริการ
  • ขณะเข้ารับบริการ ผู้ใช้บริการต้องยังคงสถานะเป็นลูกค้า dtac อยู่
  • ลักษณะเครื่องที่เปลี่ยนหรือทดแทนจะอยู่ภายใต้นิยามของ “เครื่องโทรศัพท์เคลื่อนที่ใกล้เคียงรุ่นเดิม*”
  • เครื่องที่ได้รับเปลี่ยน หรือทดแทน จะอยู่ภายใต้การรับประกัน 180 วัน หลังวันรับเครื่อง
  • เครื่องที่ติดสัญญาการซื้อเครื่อง (KNOX Guard) ไม่สามารถสมัครแพ็กเกจนี้ได้ โปรดตรวจสอบรุ่นที่ศูนย์บริการดีแทค
  • บริษัทขอสงวนสิทธ์ในการเปลี่ยนแปลงเงื่อนไข โดยไม่ต้องแจ้งให้ทราบล่วงหน้า
FAQ
How many days is the waiting period for a replacement device?

Approximately 1-10 days

How many devices can be subscribed to the service?

A maximum of 4 devices can be subscribed to the service per 1 phone number (each device with different prices of package).

In order to subscribe to the service, is there a restriction of the device’s lifespan?

The lifespan of eligible devices must not exceed 3 years since its first launch. Moreover, the customer must subscribe to the service within 30 days after purchasing the device.

How long can the service be extended?

The service can be extended for 3 years consecutively, with automatic fee calculation and service renewal every year when reaching the end of the 12th month of that respective year.

Is BEYOND package the same as insurance?

No, it is not. BEYOND is the service that ensures that the mobile phone of dtac subscribers is best taken care of with device replacement offer, whenever any unexpected incidents occur; for example, accidental water damage or damaged screen etc.

Is the customer able to cancel service subscription?

The service cannot be canceled in the first 12 months. However, from the 2nd year onwards, if the customer wishes to cancel the service, please notify the service provider before the payment due date by dialing *437*2#, clicking the link to access the status page, then proceeding the cancellation on that page.

Is the replacement device a new one?

The replacement device is an after-sale service device, which has passed the inspection standard by the manufacturer (refurbished device) and also offers a 6-month warranty from the manufacturer.

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