- The promotional offer “Voice Roaming Add-on Package” is available for existing individual postpaid and prepaid customers with normal status and must not be in state of service suspension, available from September 16, 2025 onwards or until changes are made by the Company.
- Service fee rates for the “Voice Roaming” add-on package (excluding VAT 7%) are as follows:
- 350-baht, 30 minutes of calls to Thailand, local calls in destination country and incoming calls for 7 days.
- 650-baht, 60 minutes of calls to Thailand, local calls in destination country and incoming calls for 7 days.
- 1,200-baht, 120 minutes of calls to Thailand, local calls in destination country and incoming calls for 7 days.
- A fraction of a minute is calculated as a full minute in each call.
- Fees for excessive calls to another country, SMS sending, any calls outside the destination country or specified network, or exceeding the package quota or validity will be charged at the normal rate of the country of use.
- The package will be charged after subscription and will be activated once roaming network is detected within 30 days after the date of package subscription.
- To prevent extra charges from previously made call forwarding service, you can cancel call forwarding service by pressing ##002#
- The package period starts from date and time that the package is activated and ends on the last day of the package (24-hour based, Thailand time).
- During one validity period, no other Voice Roaming package can be applied until the existing Voice Roaming package expires.
- International data and voice roaming service will be automatically activated as the package is being subscribed.
- The package is valid in specific countries and networks only.
- The service fees do not include networks that offer maritime, in-flight and satellite connectivity.
- The customer is prohibited from making profit from packages including Voice over IP (VoIP) service in any illegal cases. If there is evidence of business interests or commercial contact with other parties or access to the Internet that are against the law, social harmony, and social morality, the provider reserves the right to immediately restrain or terminate the service and cancel promotion privileges of the violating phone number.
- The Company reserves the right to manage network as appropriate in order to ensure network quality for all users. The Company may consider limiting or reducing bit torrent usage, download or upload bit file or any usage that consumes big data volume that could impact network quality for other users, affect use, or cause injustice or damage to other users or the company's network or service. Reducing speed could be lower than what stated in package depending on usage, area and device.
- The Company reserves the right to change terms and conditions of the service without prior notice. The customer recognizes and agrees with any changes made and announced on the provider’s website or other channels.
- The customer allows the provider to necessarily access and evaluate personal data of the customer saved and stored in the ID smart card and in other forms given by the customer for the sake of telecommunication business, promotion, and others. In addition, the customer agrees that the provider (or the company) to reveal, submit and/or transfer personal data of the customer to other third parties, both local and abroad, for the aforementioned purposes.
- The Company reserves the right to change terms and conditions of the package without prior notice.
- For more information, please contact dtac call center 1678 (3 baht/call) or +6622028100 while abroad (free 24 hrs).
