Terms & Conditions

1. The service fee is exclusive of Value Added Tax (VAT).
2. Upon successful package subscription, receive the right to use the True CyberSafe PRO APPLICATION for 1 device. Users must download the application to use True CyberSafe PRO and can use it on a maximum of 1 device at a time through supported devices (phones, tablets, or portable computers).
3. This service is for Subscribers using the Company's telecommunication numbers on both monthly postpaid ("Postpaid") and prepaid ("Prepaid") plans, for both individual and corporate entities, whose service status must be normal and not suspended or canceled for any reason.
4. The Subscriber must install the “TRUE CYBERSAFE PRO APPLICATION” for use and must configure the device settings as specified for full performance. The Subscriber can access the application by receiving an OTP (One Time Password) via the registered number, the True ID application, or the True application.
5. The Subscriber will receive protection from the service as follows:
5.1 Protects against access to suspected WEBSITEs and/or URLs that may be avenues for various forms of technology-related crime, applicable only when browsing via Safari (for iOS), Chrome (for Android), or using the search function (Browser) within the application.
5.2 Alerts for phone numbers suspected of being scammers and/or potential avenues for technology-related crime and blocks incoming calls from numbers the Subscriber wishes to avoid. The Subscriber can manually set a maximum of 20 numbers to block.
5.3 Alerts for SMS messages suspected of being scammers and/or potential avenues for technology-related crime and prevents the Subscriber from receiving SMS from unwanted senders. The Subscriber can manually set a maximum of 20 numbers to block SMS and can set the application to filter undesirable messages.
5.4 Allows for setting limits on access to inappropriate online content (only when using the search function (Browser) via the application) and limiting internet usage time for children's devices.
5.5 Securely stores the Subscriber's passwords, including generating high-security passwords for the user.
5.6 Protects against the use of unsafe applications and data files for the Android system, such as software designed to cause damage, steal data, or disrupt computer system operations, or fake applications, etc.
6. This service can only be used on mobile phones and portable computer devices that have been completely registered for use.
7. The protection and alerts under Clause 3 are merely preliminary analyses based on the database within the Company's system, information providers, and relevant government agencies. They are not a confirmation of any factual matter.
8. The identification of the data source based on this application's features is displayed by other information providers. Therefore, the responsibility for verifying the accuracy of the information rests solely with the information provider and cannot be used as legal reference.
9. The protection and alerts under Clause 3 may not cover all suspected technology connections due to data processing and technical limitations. Therefore, the Subscriber must still consider other factors. In this regard, the Company is not responsible for any damage caused by connections that were not alerted.
10. The Subscriber is responsible for protecting and maintaining their own personal information to prevent technological fraud.
11. The Subscriber agrees to allow the Company to collect, use, and process personal data, including disclosing such information to relevant third parties, such as T3 Technology, for necessary and related purposes in providing the subscribed service. The Company will collect, use, and disclose such information under the terms and conditions of relevant laws. The Company will not retain any personal data after the completion of processing and service provision.
12. Service Rates for Monthly (30-day cycle) for 1 device: The Subscriber receives the first month (30 consecutive days) free immediately after subscribing. Thereafter, the system automatically renews monthly at 49 Baht (excluding VAT). To cancel the service, dial *901*7531# and call. Usage rights expire at 00:00 when the service cycle ends.
13. This service does not cover usage via tethering/mobile hotspot sharing from other devices and does not cover internet connection via other virtual private networks (VPN).
14. The Company reserves the right to modify or change this service as appropriate and will notify the Subscriber in advance through channels the Company deems suitable.
15. For more information, please contact 1242 (True customers) or 1678 (dtac customers) before using the service.