Survey dtac

How much satisfied are you with the service you received from the agent this time ?

5 Very satisfied	4 Satisfied	3 Average	2 Unsatisfied	1 Very unsatisfied

Please answer the question before Next.

Could you explain why? (you can choose more than 1)

Agent is impolite

Agent is incompetent

Agent couldn’t solve your issue

Agent was late to solve your issue

Agent language is hard to understand

Others (please specify)

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Others (please specify)

Others Suggestion (Not Required) : (Total 300 Characters)

Could you explain why? (you can choose more than 1)

Agent is polite

Agent is competent

Agent could solve your issue

Agent was quick to solve your issue

Agent language is easy to understand

Others (please specify)

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Others (please specify)

Others Suggestion (Not Required) : (Total 300 Characters)

2. Considering with overall experience with dtac, how likely are you to recommend dtac to your friends and family? Please rate your score from 0 to 10.

(10 is Strongly recommend, 0 is Not recommend at all. You can drag the blue button below to rate score)

10

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3. What is your main reason why you would not recommend dtac? (You can select more than 1).

Network / coverage area

Internet connection

Price and promotions

Device price

Variety of device models

Staff services

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Others Suggestion (Not Required) : (Total 300 Characters)

3. What is your main reason why you would recommend dtac? (You can select more than 1).

Network / coverage area

Internet connection

Price and promotions

Device price

Variety of device models

Staff services

Please answer the question before Next.

Others Suggestion (Not Required) : (Total 300 Characters)

Please let us know about your service profile. We’ll use this information to further improve the service.

Mobile number

Ex. 0XXXXXXXXX

channel

Date

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Please input correct mobile phone (format as example).

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How much satisfied are you with the service you received from the agent this time ?

5

4

3

2

1

Could you explain why? (you can choose more than 1)

Could you explain why? (you can choose more than 1)

2. Considering with overall experience with dtac, how likely are you to recommend dtac to your friends and family? Please rate your score from 0 to 10.

3. What is your main reason why you would not recommend dtac? (You can select more than 1).

3. What is your main reason why you would recommend dtac? (You can select more than 1).

Please let us know about your service profile. We’ll use this information to further improve the service.