International Roaming Services

Apply IR Service & Get prepared

dtac let you apply for free international roaming service via the following easy channels 1678 dtac call center or dtac service centers nationwide click for locations

Required document for application

  • Individuals :

    National ID card or other official photo ID cards containing national ID card number issued by governmental agencies.

  • Foreign customers :

    National ID card or other official photo ID cards containing national ID card number issued by governmental agencies.

  • Juristic entity customers :

    All documents must be signed by executive in charge to endorse document accuracy and bear the company stamp. Required documents are copies of company registration issued less than 6 months, copies of executive in charge’s national ID card with actual card.

In the case of third party authorization : the following additional documents are required
Letter of authorization with 10 THB duty stamp
Copies of authorized person’s national ID card with actual card

Check your roaming rate and package promotion of your destination, click here.

  • Certain phones or data applications may continuously operate for data transfer and updates, for example stock market updates, weather forecast, or Line application which may cause usage of EDGE/GPRS/3G or data in big amount when you are abroad. Customers should study phone usage in details and apply for data roaming package or subscribe dtac worry free service to control your data usage while traveling abroad.
  • Customers can check international data usage during abroad via notifying SMS. The SMS will periodically inform usage amount in MB or estimated service fees incurred in THB. In order to prevent from unexpectedly high phone bills, customers should be watchful on these notifying SMS messages.
  • Tablet usage abroad will not be able to receive notifying SMS on usage amount. Customers are advised to subscribe data roaming package and dtac worry free service to set up your to control data usage while traveling abroad.
  • Data roaming package application must be done according to country destination and dates/time period coverage. The package will start and end according to Thailand time.
  • To use WiFi abroad, customers must turn off data roaming function per given instructions below in order to prevent unknowing GPRS data usage when outside of WiFi area.
  • Data roaming turn on/off
    • Turn off data roaming dial *124*3*9# call
    • Turn on data roaming dial *124*4*9# call
  • For all international usage problem, please contact toll free number +6622028100 for 24-hour when calling with dtac SIM or contact via www.dtac.co.th/en/help/form.html

Manual

dtac roaming Traveling Abroad Manual Click